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January 3, 2011 - January 7, 2011
* Nutmeg State FCU Selects Vertifi Vertifi Software announced that $327 million Nutmeg State Federal Credit Union of Rocky Hill, CT, has chosen Vertifi to provide an outsourced solution for item processing services, including share draft processing and image cash letter collection. Vertifi, the creator of DeposZip and DeposZip Mobile, provides item processing services to more than 175 credit unions across the United States. Synology announced the addition of a new model to its DiskStation network attached storage (NAS) solution line designed to cater to budget-conscious organizations. The DS211+ model includes two hot-swappable drive bays, which, in the event of a failure, allow hard drives to be replaced without an interruption in service. With support for 3TB hard drives, this makes the DS211+ capable of providing up to 6TB of storage over a network; the drives can also be arranged in a RAID configuration that, while reducing the actual storage space, provides added redundancy to help protect against data loss in the event of a disk failure. The DS211+ model is priced around $400 and comes with a two-year warranty that includes in-house technical support.
Third party troubleshooting tools for Windows abound, but some are quite pricey. Here are some handy apps that are free:
NCR, the world's largest ATM manufacturer based on annual shipments, moved its headquarters from Dayton to Duluth, Georgia in 2009. Looking to take advantage of the expertise of former NCR employees who stayed behind, Nautilus Hyosung has opened a Global Software Center near Dayton. The Global Software Center will develop software for ATMs and financial services applications. In addition, center employees will develop and demonstrate professional services capabilities to Nautilus Hyosung's client base. Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:
and their client is: Credit Unions - if you have a vendor that you are happy with then please let us know! Vendors - if you have a credit union that is happy with your solutions then please let us know and we will give you a $100 discount on your Case Study!
Research and analysis firm Ovum has released a survey that shows about half of employees in corporate enterprises use their own mobile devices to connect to corporate systems which raises significant security concerns. The survey found that while the majority of IT Departments believe smartphones at work increase a business’ vulnerability to cyber fraud and other attacks, only about 50% require corporate devices to be authenticated. Ovum says that “organizations must establish a holistic security strategy that addresses the consumerization of this fast-growing channel into corporate networks and data.” Rapid7 announced NeXpose 4.10, the latest version of its vulnerability management solution. New features include dynamic asset groups, advanced asset reporting filters, expansion of supported authentication methods and more than 61,000 vulnerability checks. The company says that with NeXpose 4.10, organizations can streamline their scanning operations and automatically identify and classify new assets as they are added to a network.
Security: Securing the Credit Union from the Inside to the Outside
While a November report by Aite Group indicates that few financial institutions have invested in social media, a few have carved out a clear path for themselves. For example, St. Louis-based Vantage Credit Union reports that allowing members to access Twitter and Facebook from within online banking has improved member engagement greatly. Vantage, which has assets of $680 million and 103,000 members, half of whom bank online, created an online and mobile banking suite for 18-to-25-year-olds, which it launched in June.
Online Banking/E-Commerce/Website Design According to an Auriemma Consulting Group, PayPal remains the dominant player in alternative payments and the company is still growing. The survey found that 90 percent of U.S. adults were familiar with or had used PayPal, up from 78 percent in a June 2008 survey. In contrast, just 32 percent of respondents were aware of Western Union's online payment method, down from 33 percent in 2008, and 29 percent were familiar with eBay's Bill Me Later instant credit system, up from 20 percent two years earlier. Just 21 percent of respondents knew about Google Checkout, up from 10 percent in 2008. Silver Peak recently announced the latest version of its WAN optimization software that includes a high-speed virtual appliance for large data centers and enables a significant reduction in the amount of traffic that has to cross WAN links by removing repetitive bytes. Silver Peak 4.0 software includes VRX-8, a virtual appliance designed for data centers and capable of supporting up to 1Gbps throughput. The company says the appliance will help speed data center backup and disaster recovery by reducing the number of bytes needed to transfer the data. The software is the same as that on Silver Peak NX physical appliances and its VX virtual appliances. VRX-8 runs as a Virtual Machine (VM) on VMware ESX hypervisors. The software also supports Microsoft Hyper-V environments, which Silver Peak recommends for use in branch offices that have WAN links up to 4Mbps. For larger links, such as those to data centers, the company recommends using VMware ESX as the virtual environment. Many contact centers are looking to add social media to their existing range of support channels. However some industry experts caution that social media needs a different type of agent which may entail either a long re-training period or a totally fresh agent pool. Certainly, candidate profiling should focus on their writing skills, as long as social media communication remains largely text based over the next few years. Since canned answers and a dry communication style do not play well with the nature and spirit of social media, some experts are recommending that you hire younger agents from the online generation who really ‘get’ the spirit of social media, but at the same time provide lots of training on how to use various social media channels in a way that keeps your credit union secure and compliant. Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences: June 15-17, Las Vegas - Credit Union InfoSecurity Conference |
