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General
News
* GTE FCU Selects Open Solutions
* Harland Financial Solutions Partners with
Digital Insight
* CUSC Partners with EPL to Offer CUe-Passport
* SecureWorks Ranked 39th in Deloitte Technology
Fast 500
* Digital Resolve Introduces Smart Cookie
Tampa, FL–based GTE Federal Credit Union, with
almost a quarter million members and more than $2
billion in assets, has selected Open Solutions’
The Complete Credit Union Solution as well as
several complementary products to address its core
processing and other technology needs. In addition
to The Complete Credit Union Solution data
processing platform, GTE also selected Open
Solutions’ cView (CRM/business intelligence),
e-Commerce Banker (Internet banking), financial
accounting, ProfitVision (profitability),
collections, Open Solutions' Channel Management
Center suite (an interface between disparate
systems), the voice response and imaging
applications.
Harland Financial Solutions, Inc., a wholly owned
subsidiary of John H. Harland Company, has
selected Digital Insight's Member Business
Services as its preferred online cash management
solution for resale to its 400 credit union
clients that use its ULTRADATA core processing
system. The cash management solution that helps
business members manage their accounts, understand
their cash positions, make payments to vendors,
process payroll and take advantage of automatic
account alerts and sweeps.
CUSC, the largest shared branching acquirer
network which provides service center locations
with the ability to conduct financial transactions
for members from credit unions worldwide, recently
finalized an agreement to be an official
distributor of EPL's CUe-Passport teller
application. EPL, Inc., a credit union-owned,
leading provider of business and technology
solutions, is helping CUSC deploy CUe-Passport as
the sole shared branching teller application for
CUSC stand-alone and outlet locations without a
shared branching acquirer solution.
SecureWorks, a Managed Security Service company
that protects credit union networks, servers, and
email environments, announced that it ranked 39th
on the 2005 Deloitte Technology Fast 500, a
ranking of the 500 fastest growing technology
companies in North America. Rankings are based on
percentage revenue growth over five years, from
2000-2004. SecureWorks' revenue grew 6,710 percent
during this period.
Digital Resolve, a leading provider of
transparent, multi-layered risk-based
authentication solutions, has introduced the Smart
Cookie, which adds a new layer of protection to
its Fraud Analyst product for online fraud and
identity theft prevention for the financial
services industry. Digital Resolve says that their
new Smart Cookie, which utilizes Fraud Analyst’s
behavioral analysis engine, cannot be passed along
by fraudsters to a credit union in an attempt to
impersonate a legitimate member.
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Hardware
News
Hewlett-Packard
is launching a line of new laser copier/printers,
branded toner and services targeted at small
businesses. Currently in fourth place in the
multifunction printer market behind Canon, Xerox
and Ricoh, HP is hoping make up ground with their
new program dubbed Smart Printing Services.
Starting Nov. 1, HP will coach companies on what
printer services they need and then allow them to
lease printers and related supplies and service
through a contract for a flat monthly payment.
Their Color LaserJet 4730mfp can print, copy, scan
to e-mail, scan to folder, and send an analog fax.
The product can print in monochrome and color at
up to 30 pages per minute. Prices for the machine
start at $4,999. Four other color laser jet
printers - HP's 3000, 3600, 3800 and 4700 - can
either be hooked up to a network or stand alone.
Prices range from $799 for a non-networked version
of the HP 3800 all the way to $41,799 for a
networked HP 4700 printer.
Quantum just announced a 320GB (with compression)
storage format based on Digital Linear Tape (DLT)
for under a $1,000. That is enough that most small
credit unions would be able to back up their 200GB
drive with ease. The drive is available in both
Ultra 160 SCSI and Serial ATA which makes it well
suited for use in lower-end servers.
A company called Network Streaming has come out
with an appliance that lets help desk staff take
control of remote computers without the
time-consuming tasks of installing and maintaining
dedicated software on the remote machines. The NS
Support Appliance can sit outside corporate
firewalls or between firewalls in a secure network
segment. Because it uses HTTP Ports 80 and 443,
which are generally left open, it requires no
firewall reconfiguration. Since no software is
installed at the client, an authorized user must
be sitting at the machine to initiate sessions;
although the company does sell an application
called AccessDesk that enables taking remote
control of unmanned machines.
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Software
Updates
Experian has rolled out a Portfolio Benchmarking
and Trend Analysis application. This new tool,
built on Experian's File One consumer credit
database, tracks changes in credit activity so
financial services companies can assess current
conditions, analyze trends and benchmark against
competitors to make strategic portfolio decisions.
The company says that a marketing person, for
example, could use Portfolio Benchmarking and
Trend Analysis to profile consumers in a specific
metropolitan statistical area, state or region
based on delinquency, loan amount, utilization and
inquiry behaviors; while risk managers could look
at 30, 60 and 90-day delinquency trends in
specific footprint markets.
ThinkFree Office suite is a low cost ($50)
alternative to Microsoft Office. Their big selling
point is that they use the same file formats as
Microsoft Office and that their lack of a
proprietary file format makes it easier to
integrate ThinkFree into an existing network
application architecture. ThinkFree Write supports
the following file formats: Microsoft Word and RTF
(Rich Text File), Adobe's SVG (Scalar Vector
Graphics), plain text and Adobe's PDF (Portable
Document Format). Calc supports Microsoft Excel
formats as well as XML, HTML, Adobe's SVG and PDF,
plain text and CSV (Comma Separated Values). Show
supports only standard Microsoft PowerPoint
formats. The company touts that it stands as a
strong alternative to both Microsoft Office and
suite alternatives OpenOffice and StarOffice.
Software Section Sponsored by
Raddon Financial Group (RFG) |
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We invite you to preview iNTEGRATOR 7 from your office via Web conference.
We've listed seven reasons to preview iNTEGRATOR 7 at:
http://www.raddon.com/products/Integrator/reasons.asp, but our clients' reasons are so much better. Here's what they said:
--"I can’t say enough about iNTEGRATOR and the fabulous people that come with it!”, Brea Abel, Marketing Director, Central Credit Union of Maryland
--"With service and support like this, we'll be with RFG for a very long time!”, Cathy Madsen, VP, Marketing & Business Development, Centris FCU
--"We've enhanced our knowledge about our members, household trends, key profitability areas and growth strategies. We're looking forward to continued success in the future!”, Linda S. Brown, Senior VP of Member Services, Service 1st FCU
--"iNTEGRATOR has proven to be a worthy addition to our marketing department. With iNTEGRATOR we are able to target market more efficiently which has resulted in higher than average response rates on our campaigns.", Kari
Hullinger, Marketing Director, Marion School Employees FCU
--"I absolutely appreciate the continually improving and excellent services, resources, and support RFG provides to our industry.", M. Louise
Ortlinghaus, Vice President Operations, Kaiperm FCU
--"RFG’s integrated solution gives Denali Alaskan Federal Credit Union management an incredible competitive advantage in the Alaskan market.”, Dale
Fosselman, VP, Corporate Development, Denali Alaskan FCU
--"I praise your organization for hiring the best people possible", Andrea Moore, Marketing Manager, HealthCare Associates CU
Give us a hour of your time and we'll show you why our client satisfaction is so high. As an added bonus, if you join us for a future Webcast, we'll give you our "Managing CRM Through Strategy & Metrics" white paper as a gift for your valuable time.
Over 300 credit unions currently use iNTEGRATOR to implement marketing strategies and tactics. The primary reason so many institutions choose RFG for MCIF software is the integration of a flexible profit model and actionable strategies and tactics that deliver results.
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ATMs/Kiosks
At the Self Service and Kiosk Show, Infonox, a
provider of turnkey solutions for financial and
non-financial services, introduced the ActiveKiosk
Suite. The suite is designed to simplify the
transition from teller-managed processes to
self-service terminals. With the ActiveKiosk,
kiosk deployers can offer multiple fee-based
services including the purchase of financial and
non-financial products. The ActiveKiosk Suite
includes a library of financial products for
credit union lobbies, and also offers workflow
solutions for browsing, selecting and making
payments. Other features include money transfer,
check cashing, bill payment, card issuance, loan
application processing, and remote deposit/capture
of checks.
By all accounts, ATM downtime is expensive. One
company has developed a responsive ATM incident
management system that they say minimizes
downtime. Find out more in the November issue of
Credit Union tech-talk - subscribe today.
San Mateo, CA-based Ensenta Corporation announced
that their Self-Service Branch won 2nd Place -
Best Financial Kiosk of 2005 at the 6th Annual
Kiosk Show just held in San Francisco. Ensenta
recently signed a shared-branch agreement with
Financial Service Centers Cooperative Inc. (FSCC)
and WesCorp to deliver image processing to Self
Service Branch kiosks. Members of shared branching
credit unions can insert checks (no deposit slip,
no envelopes), verify the amount, and receive a
picture of the check on the receipt -- while
Ensenta performs Optical Character Recognition
(OCR), risk factor analysis, and Check21
processing.
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ATMs/Kiosks Section Sponsored by
Nationwide Money Services
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Looking to increase Brand Recognition and provide members with
surcharge free ATMs?
Nationwide Money Services, Inc.’s Branded Cash Program is the answer. Fully endorsed by the VA Credit Union League and the CU 24 Network, our Branded Cash Program provides the ATM equipment, great locations, processing, maintenance, insurance, marketing rights and surcharge free transactions for your members, you only provide the cash and cash services for the ATM just as you would if you owned them. The ATMs look and act like your own, extending your reach or filling out your current market.
Our current CU partners include: AEDC, Beacon, Bronco, Carolina Collegiate, Educators, Freedom First, Food Lion Credit Association, Heritage Trust, Martinsville
Dupont, NSWC, Old Hickory, Peoples Advantage, Southeast Financial and US Courthouse.
NMS also offers their ‘ATMs Made Easy’ Program for full service ATM management and placement services if you like the idea of having ATMs, but don’t want the hassle of day to day management and the associated costs for maintenance and unplanned expenses like triple DES.
For more information about the Branded Cash Program contact Bob Colabrese, EVP of Sales & Marketing
at:
904-395-1147 or
bob.colabrese@GLXS.biz
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Oki Electric
Industry Company is marketing a technology that
inexpensively adds face recognition to
camera-equipped cellphones. Oki's "Face Sensing
Engine" (FSE) middleware decodes facial images and
can restrict access to mobile devices by
recognizing their owners. Oki says its FSE
technology can help protect sensitive personal
information such as phone numbers and email
addresses from unwanted access, in the event of
loss or theft of a mobile device. .
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Wireless
World
Sprint and Avaya
recently announced a joint agreement for the
development and delivery of hosted VoIP (voice
over Internet protocol) telephony wireline and
wireless services for business customers in North
America. The two companies are joining forces to
deliver corporate function integration, hosted IP
telephony, and wireless telephony and messaging.
Sprint's vision includes fixed and mobile network
convergence, wireless integration of
communications from the desktop to wireless PCS
devices, and mobile enablement to extend
applications anywhere to any device.
Meanwhile Cingular Wireless is pushing ahead with
their wireless data plans with the launch of its
HSDPA network in Seattle and Dallas. The company
claims HSDPA (high speed downlink packet access)
offers download speeds between 400 Kbps and 700
Kbps, with uploads at 100 Kbps. They plan to have
the service running in up to 20 other US markets
by the end of the year.
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Security
Section
SenSage, a
leading provider of enterprise security analytics,
introduced SenSage 3.5 which is designed for
event-centric, high-performance collection and
analysis of terabytes of event log data. The new
version includes a new integrated management
console, extended clustering and high
availability, and enhanced reporting and
analytics. SenSage says that they have addressed
the scalability and cost concerns associated with
aggregating, retaining and readily analyzing
activity logs to monitor internal controls and
investigate threats. SenSage can collect data from
a range of sources at a sustained rate of 87,000
events per second and compress it to as little as
10 percent of the original, raw, event-log data in
a searchable format.
Justin Peltier, a senior security consultant with
Peltier Associates and leader of Web hacking
seminars for the Computer Security Institute, has
a lot of experience in the security realm. He
believes that there are quite a few security
misconceptions and preconceptions out in the IT
world. Here are a few security myths that he
thinks are in place:
1. Patches always fix the security hole.
2. SSL (secure sockets layer) encryption is
secure.
3. Theoretical vulnerabilities don't pose a
danger.
4. Wireless networks are inherently insecure.
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Security Section
Sponsored by
Intrusion, Inc.
|
According to the FTC figures, ID thieves stole
nearly $100 million from financial institutions last year, an average of
$6,767 per victim. Can you say for certain that your members’ personal
information is safe on your network and that none are being exposed
unencrypted outside your network? Are your employees sending emails with
member names, addresses, and social security numbers included in the
text or in attachments? What about exposures through instant messages
and web mail?
If your answers are “No,” “I don’t know,” or “maybe,” then you need to
take a good look at Compliance Commander from Intrusion. This amazing
product is installed transparently at your internet access point where,
at wire speed, it monitors all unencrypted traffic, looking for matches
to your exact member personal data. When a match is made, the
communication containing member information is blocked and the event is
reported to your IT staff for further investigation and resolution.
Because Compliance Commander sources its detection criteria from your
member databases, there are no false positives.
To learn more or to sign up for a No-Cost ID Theft Compliance
Assessment, call the Intrusion Sales Department at 888.637.7770, or go
to:
http://www.intrusion.com/products/commander/
or send an e-mail to:
sales@intrusion.com
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Leaders
Roundtable
CORE
SYSTEMS:
Using Core Systems for a Competitive Advantage
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Technology
and Marketing
A member walks into a branch, completes an
application for a debit card, and is handed one
right there and then — with no need to have to
wait for it to arrive in the mail a week or so
later. So called "instant issue" has many
marketing advantages for credit unions - find out
more in the November issue of Credit Union
tech-talk - subscribe now.
Syracuse, NY-based Empire Federal Credit Union is
piloting the use of dialogue towers over the
traditional teller line. Member service
representatives work side by side with members at
one of the islands where there is a cash-recycling
machine inside an island, which both dispenses
cash and accepts deposits. The dialogue tower is
space saving and secure because it eliminates the
traditional cash drawer.
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Technology & Marketing Section Sponsored by
L9.com
|
L9.com is an award-winning web services technology
CUSO providing custom application development
services exclusively to credit unions. These
services include: Safe2Login – winner of the CUNA
Tech Council 2005 Future Forum “Best of Show”
award - a Banking Login Mutual Authentication
solution that addresses the recent NCUA and FFIEC
agencies issued guidance; knowledge management
products and services; multi-language website
support; advanced content management solutions;
third-party integration services; and
behavior-based online targeted marketing solutions
which support campaign management with
cross-selling intelligence.
L9.com services include:
- eBranch Management
- Page Manager
- Rates Manager
- Navigation Controller
- News, Events and FAQ Manager
- File and Image Uploader
- Promotion Manager
- Behavior Based Promotion Manager
- Survey Creator
- Article Manager
- Financial Library and Glossary
- Life Events Financial Advisor
- Integrated Branding and Graphic Design
- Statistics and User Audit Logs
L9.com Specialty Services:
- Banking Login Mutual Authentication
L9.com’s Safe2Login won the 2005 CUNA Tech
Council's Future Forum “Best Of Show” more info @
safe2login.com
- Multi-Language Website Support
- Custom, Award Winning Web-Site Designs
- Online Application Creation
- Online Banking Interface Design
- Third Party Services Integration
- Intranet Development
- ATM and Kiosk Screen Design
- Disaster Recovery Planning and Support
Please contact L9.com
@ 802-229-2005 or visit
L9.com and
Safe2Login.com
for compete information.
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Online
Banking/E-Commerce/Website Design
A new AC Nielsen
survey reveals that one in ten of the world’s
population (more than 627 million people) now
shops online. Secure online payments are lacking
in less-developed eCommerce markets, but in more
mature markets like the US, consumers want more
sophisticated payment methods, the survey shows.
In North America, credit cards are the most
commonly used payment method (69 per cent), with
PayPal next at 29 per cent and debit cards third,
at 22 per cent, with almost 6 in 10 naming Visa as
their favored payment card. The firms says that
improved payment options are needed to ensure the
continued growth of online shopping and that
consumers want more sophisticated payment methods
than what are currently available.
The Electronic Payments Network (EPN), the ACH
business of The Clearing House Payments Company,
announced a centralized OFAC (Office of Foreign
Assets Control) screening solution for financial
institutions originating and receiving
cross-border ACH transactions. EPN's OFAC solution
screens cross-border corporate and retail ACH
payments against a centralized OFAC list and
identifies suspect transactions. The centralized
architecture of EPN's OFAC solution allows
institutions to avoid the expense of building and
maintaining their own OFAC screening
infrastructure and tools. It is a web-based
solution that requires no custom software
installation or individual maintenance. EPN's OFAC
solution is part of EPNWATCH, a suite of
risk-management services from EPN that includes
fraud detection, employee fingerprinting, credit
and debit controls, and the Universal Payment
Identification Code (UPIC).
According to CardData, the total number of
American payment cards-in-force rose 9% at
mid-year topping 926 million, setting the pace to
pass the one billion milestone in mid 2006.
CardData notes that over the past five years,
credit cards have grown 24% while signature debit
cards have expanded by 63%.
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Online Banking
Section Sponsored by
L9.com
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Safe2Login acts as
a third-party trust authority employing mutual
authentication technologies; a multifactor
positive authentication process coupled with the
ability to authenticate the banking server to the
customer. The recent NCUA and FFIEC Agencies
guidance “Authentication in an Internet Banking
Environment” mandates a need to reliably
authenticate customers and provide defense against
Phishing and Pharming by verifying that the
customer is in fact communicating with the correct
banking server, not a spoofed site. Mutual
Authentication is the methodology required to meet
these goals.
L9.com’s Safe2Login authentication solution was
the recipient of the 2005 CUNA Technology Council
Future Forum “Best of Show" award.
Mutual Authentication is a process whereby
customer identity is authenticated and the target
Web site is authenticated to the customer.
Currently, most credit unions do not authenticate
their Web sites to the customer before collecting
sensitive information. Credit Unions can aid
customers in differentiating legitimate sites from
spoofed sites by authenticating their Web site to
the customer.
Safe2Login’s customer verification process is
classified as a layered Positive Verification
process where Safe2Login, acting as a trusted
third-party, ensures that material information
provided by an applicant during login matches the
information supplied during the secure
registration process. The Safe2Login multifactor
authentication process requires that users know
several pieces of information they supply to the
system in a way that defeats "keyloggers." This
provides the Credit Union with an increased level
of confidence that the customer is who they say
they are.
More information @
Safe2Login.com
- or 1-802-229-2005
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Internet
Access
Telecom giant Inmarsat is poised to launch the
second in a series of two super-satellites that
will provide coverage to 88 percent of the
globe's landmass. Inmarsat's $1.5 billion
project could be one of the first to deliver
broadband data and voice simultaneously to
mobile users with a portable terminal as small
as their laptop computer. They claim that you
will be able to surf the Net - or connect with
the office LAN - at broadband speeds of up to
492 Kbps.
BellSouth and Yahoo announced that they are
teaming up to offer a co-branded broadband
service. Starting in late 2006, the companies
will offer the service, called FastAccess DSL,
in BellSouth's nine-state region. Yahoo already
has similar deals in the with SBC Communications
and Verizon Communications. Adding BellSouth as
a partner expands Yahoo's reach across most of
the country.
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Call
Centers
Microsoft Speech Server includes a speech
recognition engine, but that technology should be
enhanced now that Microsoft has acquired
intellectual property assets of Unveil
Technologies, a Waltham, MA-based company whose
software enables call centers to develop speech
recognition dialogues based on agents'
conversations with callers. Unveil's software lets
call centers automate not only entire
transactions, but also portions of them such a
call surveys or basic information gathering
phases.
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Conferences
Catch
Tom and Bill Rogers, Associate Editor of Credit Union
tech-talk at the following conferences in
2005:
November 10-12, Orlando, FL - CU InfoTECH Conference
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