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October 17, 2011 - October 21, 2011
General News
* Harland Financial Solutions & Harland Clarke Launch P2P Payment Network
* CSI & Malauzai Software Team on Banking Apps
* Bluepoint Solutions Launches Fraud Detection Suite
* Redstone FCU Leverages Open Solutions' DNAcreator & DNAappstore
* CU*Answers Adds New Credit Union Owners
Harland Financial Solutions and Harland Clarke have collaborated to launch their own P2P payment network, Direct Payment Exchange. The Direct Payment Exchange provides a common P2P platform for the companies’ 11,000 plus clients, facilitating lower cost movement of money while providing a more convenient enrollment process for consumers wishing to use the network’s DPXPay desktop or mobile solution. DPXPay will enable CUs to offer their account holders the ability to send and request electronic payments to and from another person using only their e-mail address or mobile phone number.
Computer Services Inc (CSI), a provider of core banking, payments processing, risk assessment, and other technology solutions to CUs, has partnered with mobile banking application provider Malauzai Software to deliver SmartApps, a suite of iPhone and Android platform banking apps. SmartApps provide a complete mobile banking platform to supplement existing text- and browser-based banking features, allowing CUs to create expanded capabilities for members.
Bluepoint Solutions, a 2010 CUNA Tech Council "Best of Show" winner, Microsoft Gold Certified Partner and provider of RDC, item processing and enterprise content management solutions for CUs, announced the launch of its fraud detection suite, available in real-time and batch modules, designed to detect and flag potentially fraudulent check deposits. The real-time module is integrated with Bluepoint's Check 21 teller capture application, ImagePoint Teller, and alerts tellers at the point-of-presentment to any suspicious check deposit, while the batch module is integrated with Bluepoint's branch capture application, ImagePoint Branch.
Redstone Federal Credit Union, a $3 billion credit union based in Huntsville, AL, has turned its internal development team into a profit center through the use of Open Solutions’ DNAcreator and DNAappstore. Redstone has actively used DNAcreator to develop custom applications that increase organizational efficiency and improve their members’ experience. Through the DNAappstore, the credit union is able to share these enhancements with a global network of financial institutions.
CU*Answers announced that two credit unions have invested in its Class A Stock offering to become new CU*Answers Owners. In its announcement, CU*Answers said that with Community Driven Credit Union (Ypsilanti, MI) and Public Services Credit Union (Ft. Wayne, IN) having invested, the cooperative CUSO now includes 94 credit union Owners - with 11 added during the previous year.
Hardware News
Epson has released their TM-S2000 and TM-S9000 multi-function teller devices which they claim are the only banking products with an inkjet printer for cashier's checks and boasts the highest image quality of any product in its class. Other features include:
* up to 200 DPM check processing speed
* enlarged MICR head to accurately read skewed checks
* 2-sided color ID scanning
* 15 lines of endorsement printing
* optional 3-track magnetic stripe reader
* two-year limited warranty
Pertech Resources announced the Pertech 5500 PrintScan-75 which they claim is the first fully integrated batch document scanner and receipt printer in the industry. The PrintScan-75 is a receipt printer and scanner in a single housing, which Pertech says is the smallest All-in-One device in the industry. The PrintScan-75 features include: dual sided batch check scanning (75dpm), receipt printing, ID card scanning, mag-stripe reading, and 4 line endorsement capabilities.
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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)
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Software Updates
Novantas offers credit unions their PriceTek pricing support system which they say will support credit unions in each phase of the pricing process, including margin planning, pricing strategy development and pricing execution. PriceTek's platform provides analytics and reporting that help credit unions understand market and member segment price sensitivity and manage pricing strategies based on that information.
Server virtualization offers a host of efficiencies, but it can also create all kinds of storage issues. We will lay out some common storage headaches and offer some advice on how to deal with each challenge in the November issue of Credit Union tech-talk - subscribe now.
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Software Updates Sponsored by
Raddon Financial Group (RFG)
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ATMs/Kiosks
NCR announced they will be working with PayPal and S1 Corporation to enable real-time person to person payments from their ATMs to almost anyone with a mobile phone or e-mail address. This service will initially be available in the U.S. with the ability to send money to people in more than 60 countries around the world. The person-to-person payments offering will be available to credit unions running on the S1 payment platform and using NCR APTRA Edge in the U.S. NCR anticipates the service being available beginning in the first quarter of 2012.
Level Four Software, a provider of ATM automation testing products, and Wincor Nixdorf announced a new partnership to help existing and potential mutual clients benefit from test automation earlier in the software development lifecycle. The companies say that their partnership will enable customers to bring ATM products and services to market more rapidly.
Nautilus Hyosung America unveiled three new self-service features with the biggest one being their Check and Cash in Module (CCiM) technology that accepts mixed bundle deposits up to 50 bank notes and 50 checks with the media interspersed and in any orientation. Additionally, the CCiM allows for simultaneous mixed bundle processing that filters rejected or retracted notes to separate bins within the module itself. Nautilus Hyosung will offer both single- and dual-throat deposit automation modules on advanced-function ATM models. Nautilus Hyosung's two other new features are a 22-inch vertical touchscreen interface and a cash recycling module.
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CU Success Stories
Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:
TMC
and their client is:
Redwood Credit Union
Credit Unions - if you have a vendor that you are happy with then please let us know!
Vendors - if you have a credit union that is happy with your solutions then please let us know and we will give you a $100 discount on your Case Study!
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Wireless World
Tyfone announced the availability of iCashé, a new mobile wallet and eCommerce engine that delivers purchasing power through any mobile banking application. Built on top of Tyfone’s u4ia mobile financial services platform, the company says that iCashé is the industry’s only service to blend mobile banking features with consumer purchasing, gifting and loyalty programs. With the option of adding Tyfone’s SideTap microSD secure element technology, iCashé also provides contactless NFC payments and secure identity management.
Mitek announced version 3.0 of its Mobile Deposit product that enables mobile banking members to make deposits by taking pictures of checks with their smartphone cameras. In addition to now running on Windows Server 2008 R2, Mobile Deposit 3.0 now supports even more check formats with unique MICRs. The new version also enhances the user experience with the ability to detect and support both regular and stamped endorsements, with real-time feedback to the user if an endorsement is missing.
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Security Section
Microsoft's latest Security Intelligence Report (SIR) reveals that less than 1 percent of all Windows attacks worldwide in the first half of this year used zero-day exploits. The report also notes that ninety nine percent of all malware infections are due to organizations and users not applying security updates. SIR version 11 is based on data from 600 million Windows machines in more than 100 countries and regions. Overall, Microsoft found that about 45 percent of malware was spread via social engineering, or where user interaction was required to infect the machine: clicking on a URL or opening an infected file, for example. More than 25 percent spread via AutoRun using a USB; 17 percent using AutoRun via a network; and 4 percent via file infector/viruses.
IPS (intrusion protection systems) have been around for many years, and now some top vendors are coming out with next generation systems that integrate advanced network intrusion prevention with new levels of functionality and control. We will discuss these new features in the November issue of Credit Union tech-talk - subscribe now.
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Security Section Sponsored by
SkyRecon & Matrix
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Surviving the Cisco CSA Transition
Searching for behavioral based protection and control for your PCs? Look no further.
The search for a viable replacement to Cisco’s CSA has resulted in frustration for many CSA customers. As they look for alternatives, their demanding requirements for behavioral-based protection and complete endpoint control are quite clear. Cisco CSA users want the same technological capabilities they’ve loved for years, or something better. The featured whitepaper ‘Surviving the Cisco CSA Transition’ is available now and will help provide a deep view into these requirements.
Download the whitepaper. Complete your search.
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Leaders Roundtable
Core Systems:
Growing the Credit Union with the Help of Core Systems
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Technology and Marketing
Beyond the Arc, a management consulting firm, announced that it is dramatically scaling its social media data mining services with the inclusion of data from Gnip, a leading provider of social media data for enterprise applications. Beyond the Arc says that they can now deliver tangible consumer, product and market insights based on daily access to millions of consumer comments from Facebook, Twitter and YouTube.
PSCU Financial Services believes that now is the perfect time for credit unions to market their free checking accounts and win consumers who are not willing to pay new fees. The CUSO offers these best practices suggestions:
• Launch direct mail campaigns that target non-members and members who do not have a credit union checking account.
• Develop a multi-channel marketing approach.
• Offer several different types of checking accounts, but keep your checking products simple and easy to understand.
• Offer multiple ways for members and non-members to open accounts.
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Technology & Marketing Section Sponsored by
MARQUIS Software Solutions
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Online Banking/E-Commerce/Website Design
Open Solutions has released DNAweb, a new Internet banking solution integrated with the company's flagship DNA core. The company says that DNAweb features a highly-customizable interface that helps credit unions offer a more personalized online banking experience. The solution includes a bill pay module (DNAbillpay), personal financial management tools, inter-FI transfer capabilities and remote deposit capture integrated in real time.
Deluxe announced the launch of SwitchAgent, a new solution for credit unions that allows consumers to easily switch from one financial institution to another. SwitchAgent uses both patent-pending technology and live concierge services, and Deluxe claims that FIs using their SwitchAgent service in the beta experienced a 70 percent switch completion rate.
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Online Banking/E-Commerce/Website Design Section Sponsored by
Passageways
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Passageways specializes in providing corporate portal solutions for CUs, connecting their employees, directors, partners and vendors. Passageways solutions are used to streamline communications, increase collaboration and automate internal processes by replacing traditional intranet solutions. Our featured solutions include:
~ Employee Portal
~ Board Portal
~ Community Portal
~ Vendor Management
~ Learning Management
~ Lobby Management
Contact Us Today to Learn More and for a Hands-on Demo:
(765) 497-8832
sales@passageways.com
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Internet Access
Cisco is coming out with six new WAN optimization appliances that upgrade its current line of WAAS (Wide Area Application Services) gear ranging from branch office to data center. The refreshed line of WAAS devices are all in the WAVE family of products and will over the next one to two years replace the existing, less powerful WAVE and WAE products, Cisco says. Three new WAVE devices, the 294, 594, and 694, support virtual partitioning of compute power and memory for servers that perform functions such as DHCP and network analysis, and have up to five times the throughput.
A recent GFI survey found that 40 percent of small and medium-sized businesses have suffered a security breach due to unsafe Web surfing. However even in the face of such infections, a majority of web monitoring software users do not cite defense of their network as the main driver for deploying such a solution. 24 percent of all respondents use it mainly to ensure employee productivity; 13.5 percent to conserve network bandwidth and speed; and 11.5 percent to prevent employees from visiting inappropriate sites.
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Call Centers
Nexidia has introduced the latest version of its Enterprise Speech Intelligence (ESI) suite, the ESI 9.0. The ESI 9.0 offers broader system scalability and enhances the Nexidia Evaluate, which tracks and monitors agent performance, by including an integrated Evaluation Scorecard system. Among its features, this system enables contact centers to automatically evaluate all agent calls and single out those that need to be further evaluated for performance and offers customizable evaluation templates, agent coaching support, a variety of reports, including appeals, audits, calibrations, and evaluations per agent.
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Call Centers Section Sponsored by
Better Branches
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Conferences
Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:
November 5-9, Palm Springs - Reaching Your Members in the 21st Century
June 6-8, Las Vegas - Credit Union InfoSecurity Conference
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