|
October 3, 2011 - October 7, 2011
General News
* CFM Releases New White Paper
* Passageways Goes Past 250 Customer Mark
* Synergent Announces $750,000 Rebate to CUs
* Fiserv Releases Next Generation of RDC Solutions
* Dow Louisiana FCU Streamlines Operations with IMM
CFM Incorporated, a market leading professional cash automation software provider, announced the release of a new White Paper entitled “Open Integration Tools for Cash Management.” The White Paper covers how cash automation offers credit unions the means to improve teller efficiency, reduce cash inventory and improve security, among other benefits.
Passageways, an Indiana-based portal solutions provider for credit unions, announced that they have signed their 250th enterprise customer, and now serves organizations in US, Canada, Caribbean Islands and Russia. They also noted that in their 2011 mid-year customer feedback survey that their ratings improved by 19% compared to 2010.
As a result of one of the most successful years in its history, Synergent, a service subsidiary of the Maine Credit Union League, recently returned $750,000 to the hundreds of credit unions that utilize Synergent’s many products and services. The rebate amount each credit union received was based on the total volume of business each credit union did with Synergent during the period of August 1, 2010 - July 31, 2011.
Fiserv, a leading global provider of financial services technology solutions, announced that it has significantly enhanced its Source Capture Solutions, with the latest 4.2 system release. New enhancements include: new user interface for Merchant Source Capture; new Mobile and ATM Source Capture for all clients; new Remittance Coupon Source Capture; new Inclearings Source Capture; and enhanced deposit review and reporting capabilities.
Integrated Media Management (IMM), a document output management and automation technology provider, announced that Dow Louisiana Federal Credit Union has automated the transport of insurance documents via the integration between IMM’s TotaleAtlas solution and CUNA Mutual Group. The implementation of this secure Web service with CUNA Mutual has enabled the credit union to remove the physical transport of paper documents when members elect insurance protection.
Hardware News
Kingston announced the DataTraveler 6000 (DT6000) USB Flash drive, which protects sensitive data with Federal Information Processing Standard (FIPS) 140-2 Level 3 Validation and 100-percent encryption. The company claims that for financial service organizations that need the strongest data protection in mobile storage devices, the DT6000 meets data-at-rest regulations and is the most secure USB Flash drive available on the market. The drive utilizes patented Secured by Spyrus technology which supports 256-bit AES hardware-based encryption using XTS block cipher mode.
The Samsung Series 7 marks Samsung's first desktop PC in the United States. You have a choice of an Intel Core i3-2120T running at 2.6 GHz backed up by six gig of RAM, or an Intel Core i5-2390T running at 2.7 GHz and loaded with eight gigs of RAM. It features a full terabyte of hard drive storage, a 1.3 megapixel webcam, Bluetooth, four USB 2.0 ports and a USB 3.0 port for extra speed. They retail for $999 and $1,199, respectively.
SSD (solid-state drive) flash memory adoption in the data center has been hampered by high cost, and controller performance issues. However new vendors are coming out with more affordable 100 percent flash arrays from the ground up with no ties to legacy systems, thus avoiding bottlenecks like mismatched controllers. We will cover one such system in the November issue of Credit Union tech-talk - subscribe now.
|
Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)
|
Back to Top
Software Updates
Mitek Systems announced its MitekONE Enterprise Deposit Platform which permits credit unions to manage deposits of all checks via a single platform whether they come through mobile devices, ATMs, tellers, or flatbed scanners. MitekONE features duplicate mobile deposit detection, and a fraud-management technology that figures out whether or not someone has tried to deposit a check more than once across various financial institutions. It also allows credit unions to identify business and personal checks from different payment types and apply appropriate business rules to them.
Trend Micro has upgraded ScanMail for Microsoft Exchange (SMEX) to version 10.2. This solution is a mail-server-based security product with a Web reputation service that blocks email containing malicious URLs, in addition to scanning for content and malware. New features in version 10.2 include:
- Second-generation Data Loss Prevention (DLP) Lite with data validators, compliance templates, and over 40 worldwide data identifiers for custom templates.
- Malicious URL detection inside attachments in addition to the message body.
- New Local Smart Protection Server, which the firm says increases performance and reduces network latency.
- PortalProtect for Microsoft SharePoint 2.1.
- A hybrid SaaS pre-filter that blocks unwanted email before it reaches the customer's networks.
- A widget-based dashboard.
|
Software Updates Sponsored by
Raddon Financial Group (RFG)
|
Back to Top
ATMs/Kiosks
TMD Security, a provider of anti-skimming technology for ATMs with an installed base of more than 100,000 units, has launched its latest product in anti-skimming solutions: CPK+ 6001. According to the company, the CPK was developed to protect ATMs against various types of skimming, including stereo skimming. The CPK+ 6001 line is a multivendor solution and includes customized bezels and loop transmitter technology.
South Carolina State Federal Credit Union plans to install GRG's H46N model ATMs. Via a contract secured by Southeastern ATM, an independent ATM deployer serving the North Carolina, South Carolina and Georgia markets, the credit union will install full-function island drive-up units.
ATM maintenance records can hold a wealth of information, but all too often they are not well maintained. We will discuss the business case for having strong processes around ATM maintenance logs in the November issue of Credit Union tech-talk - subscribe today.
Back to Top
CU Success Stories
Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:
Cavion - Harland Financial Solutions
and their client is:
Holston Methodist Federal Credit Union
Credit Unions - if you have a vendor that you are happy with then please let us know!
Vendors - if you have a credit union that is happy with your solutions then please let us know and we will give you a $100 discount on your Case Study!
Back to Top
Wireless World
MobileIron is targeting financial institutions that want to secure their employees' iPhones and iPads. Once downloaded, the software helps automate Apple updates automatically and secure the devices. MobileIron's platform gives IT administrators the ability to control which apps can and can't be downloaded. Also, employees who wish to access webmail can be required to utilize a VPN connection with two-factor authentication. Finally, any employee who tries to disable the location service through Apple in an effort to avoid being tracked will automatically have their email disabled, while simultaneously triggering an alert to the IT department.
Entersect Technologies has developed a system for mobile devices that uses digital certificates and push notifications to add security to online and mobile transactions. The system places a digital certificate on the member's phone upon enrollment, and then to authenticate future transactions, the technology looks for this certificate. To consummate the transaction, the member enters a PIN to approve or deny it.
Mobile remote deposit capture services are growing in popularity with financial institutions and consumers in general. We will one credit union's positive mobile RDC experiences in the November issue of Credit Union tech-talk - subscribe now.
Back to Top
Security Section
Researchers at Symantec have spotted a new scam being used to trick people into opening malicious attachments: send emails that purport to come from office printers, many of which now have the ability to email scanned documents. The emails often contain some kind of Trojan downloader, which can be used to download other malware or steal documents from the computer. It is common for the scammers to spoof the sender's name and make it appear the email came from the same domain as the one that belongs to the recipient.
Based on data from Panda Security, research firm Aite estimates that 25 million new, unique strains of malware will be released this year, and predicts that number will grow to 87 million strains in 2015. Aite is estimating losses from corporate account takeovers at $210 million this year, and predicts that losses will grow to $371 million by 2015.
|
Security Section Sponsored by
SkyRecon & Matrix
|
Surviving the Cisco CSA Transition
Searching for behavioral based protection and control for your PCs? Look no further.
The search for a viable replacement to Cisco’s CSA has resulted in frustration for many CSA customers. As they look for alternatives, their demanding requirements for behavioral-based protection and complete endpoint control are quite clear. Cisco CSA users want the same technological capabilities they’ve loved for years, or something better. The featured whitepaper ‘Surviving the Cisco CSA Transition’ is available now and will help provide a deep view into these requirements.
Download the whitepaper. Complete your search.
Back to Top
Leaders Roundtable
Core Systems:
Growing the Credit Union with the Help of Core Systems
Back to Top
Technology and Marketing
Randi Zuckerberg, the former marketing head of Facebook and sister of one of Facebook's founders, Mark Zuckerberg, offered some social media advice for credit unions recently. Her recommendations include:
- try to build a fun, non-intrusive experience
- develop clear incentives for participation
- show a “more human side” by highlighting employees
- showcase your philanthropic initiatives
- do not take down negative posts
|
Technology & Marketing Section Sponsored by
MARQUIS Software Solutions
|
Back to Top
Online Banking/E-Commerce/Website Design
Personal Financial Management (PFM) solutions have been in existence for several years, but consumer adoption remains fairly low. Research firm Celent posits the following reasons for slow uptake:
• Poor overall online banking user experience and customization capabilities.
• Assuming PFM can serve the mass market.
• Poor auto categorization accuracy.
• Lack of relevant and targeted user education.
In many ways the Internet makes it easy for credit unions to involve their members in the process of developing and improving their products and services. The Net can help enable credit unions to make their members feel valued and part of their changes and upgrades – to virtually incorporate them into the credit union. One bank in Germany has taken this active participation to a paid level: Fidor Bank rewards customers for every active contribution towards improving service. Every suggestion for improvement earns the client one euro and no less than a thousand euros in the event that their recommendation gets put into service.
Many large banks and some smaller FIs have drawn quite a bit of criticism from consumer groups over their policy of ordering debit card transaction from largest to smallest, instead of processing them in chronologic order. Proponents argue that consumers value the larger items more and thus would want to see them processed first, while critics believe the sole purpose of high to low ordering is to generate more lucrative overdraft fees. They point to Union Bank which established a "High to Low Implementation Team" and quickly saw overdraft revenue jump by $33 million in its first year of operation. Now many big banks have stopped processing from largest to smallest, and Citigroup even announced plans to reverse the order to minimize overdraft fees.
|
Online Banking/E-Commerce/Website Design Section Sponsored by
Passageways
|
Passageways specializes in providing corporate portal solutions for CUs, connecting their employees, directors, partners and vendors. Passageways solutions are used to streamline communications, increase collaboration and automate internal processes by replacing traditional intranet solutions. Our featured solutions include:
~ Employee Portal
~ Board Portal
~ Community Portal
~ Vendor Management
~ Learning Management
~ Lobby Management
Contact Us Today to Learn More and for a Hands-on Demo:
(765) 497-8832
sales@passageways.com
Back to Top
Internet Access
Financial Services Roundtable technology unit BITS is looking to help financial institutions fight phishing and other criminal activities. The group plans to release a reporting mechanism that Internet Service Providers (ISPs) can use to present authentication and security measures to BITS' members. The new mechanism will aggregate email traffic data and domain ownership information from the ISPs to help determine how the source of the email is authenticated.
At the recent ITEXPO West conference, the following “Best-of-Show” winners were announced:
- Best Large Enterprise Solution
Pano Logic
- Best SMB Solution
8x8
Digium
- Best Contact Center Solution
Fonolo
Interactive Intelligence
- Best Cloud Solution
Hexagrid
Siemens Enterprise
Back to Top
Call Centers
Tata Communications announced the launch of two new cloud-based products: Intelligent Call Routing (ICR) and Interactive Voice Response (IVR). These solutions are designed for routing and distributing calls via a single, fully enabled IP platform across multi-geography and multi-site contact centers. The new ICR/IVR platform includes multisite management that allows customized routing by access number, a choice of interconnects via VoIP or TDM, percentage allocation to optimize traffic distribution and global fallback routing along with multi-language and customizable call flow applications. The platform is being offered on an on-demand, pay-per-use routing and distribution basis.
|
Call Centers Section Sponsored by
Better Branches
|
Back to Top
Conferences
Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:
October 9-12, New Orleans - Firefighters’ National Credit Union Summit
November 5-9, Palm Springs - Reaching Your Members in the 21st Century
June 6-8, Las Vegas - Credit Union InfoSecurity Conference
Back to Top
|
