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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

February 25, 2013

~ This Week's News is Sponsored by Better Branches ~


General News

* MVi Signs UFCU
* Rivermark Community CU Rolls Out IMM workflow
* NeighborBench Signs 2 New CUs
* Jack Henry & Associates Announces Mobile RDC

Millennial Vision Inc. (MVi), a document management provider and reseller of Laserfiche Electronic Content Management Software (ECM), has signed Symitar Episys user University Federal Credit Union ($624 million; 78,953 members; Salt Lake City, UT) to use its ECM software. UFCU will launch: Laserfiche RIO with Workflow; MVI Hotkey; MVi Receipt Capture; MVI Document Capture; MVi Laser Checks; MVI MARS (Cold Reports); MVi e-View Member Home Banking Document Dashboard; and MVi DocuSign Interface.

IMM, a leading provider of eSignature, workflow and document solutions for credit unions, announced that Beaverton, OR-based Rivermark Community Credit Union has achieved new efficiencies and cost savings since implementing its workflow technology. Rivermark has deployed eight unique workflows, with more than 30 others in the queue, for processes that previously required printed documents and manual routing between departments and even branches.

Sooper Credit Union (Arvada, CO, $265 million) and Credit Union of the Rockies (Golden, CO, $91 million) are the latest credit unions to select NeighborBench, a cloud based platform that connects credit unions with a team of compliance experts, to help simplify compliance. Mountain West Credit Union Association is working in partnership with NeighborBench to deliver the solution to interested credit unions in its region.

Jack Henry & Associates, a leading provider of technology solutions and payment processing services primarily for the financial services industry, announced that the app-based iPhone and Android versions of the goDough mobile banking solution have been enhanced with the remote deposit capabilities provided by its Remote Deposit Anywhere (RDA) solution. goDough is a WAP, SMS, or app-based mobile banking solution that approximately 610 financial institutions have selected.


Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 11th annual CU InfoSecurity Conference will cover the following topics and more:

* Beyond SIEM
* Social Media Risks
* Phishing/Vishing Trends
* Cloud Backup Strategies
* Securing Mobile Banking
* Securing the Human Firewall
* Implementing & Securing IPv6
* Secure Document Management
* Information Security Programs
* Advanced Surveillance Security
* Assessments as IT Funding Tools
* Windows 7 & Windows 8 Security

Click Here for information, agenda, reservations & more.

Hardware News

Dell has unveiled upgrades to its disk-based backup appliance, boosting its capacity with expansion shelves, offering larger drives and increasing the number of remote backups to a central data center. The company said the new DR4100 rack-mounted deduplication appliance line includes models ranging from an entry-level 2.7TB system to one with 81TB of physical storage and two Dell PowerVault MD1200 direct-attached storage arrays. The PowerVault NV1200s expansion shelves are capable of hosting 1TB, 2TB or 3TB disk drives.

Hewlett-Packard is set to deliver a new blade that will quadruple the number of virtual desktops that can be deployed from one server compared to the company's previous offerings. The HP ProLiant WS460c Gen8 blade server uses graphics processors to deliver virtual desktops, but adds a layer of virtualization on top of the GPUs to expand the number of virtual clients deployed from servers to client devices. The HP ProLiant WS460c Gen 8 blade is priced starting at $5,037.

Some countries around the world are rolling out new polymer-based banknotes. While they are certainly harder to counterfeit, they have created numerous issues for consumers and businesses. We will take a look at the current state of "plastic money" in the March issue of Credit Union tech-talk - subscribe today. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

When a PC is infected with malware, you can usually scan it with the installed antivirus and/or antimalware and move on. However, rootkits are tricky to remove and can reappear if they are not removed completely. After rebooting the machine in Safe Mode, you can use portable apps on a USB drive to remove the rootkit. Two good choices are:

- Bitdefender’s Rootkit Remover

- Kaspersky’s TDSSKiller

FireMon announced new capabilities in Security Manager 7.0 that they say improves organizational ability to identify, understand and manage changes in security posture in real-time. The three main enhancements to Security Manager 7.0 include:

Continuous assessment – Offers active and continuous assessment of compliance and security posture and alerts admins accordingly.

Best practice modeling – Uses prepackaged assessments from the FireMon knowledge base, or custom assessment definition.

Business process standardization – Supports the latest version of the Object Management Group's (OMG) Business Process Model and Notation (BPMN) standard.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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Triton Systems has come out with its first all-new ATM model line in almost a decade: the Argo line. Triton is introducing its first-ever touchscreen ATMs with the Argo line, including a low-end model with a 7-inch touchscreen interface. The machines have the option to offer e-receipts, SMS receipts or text receipts versus your typical printed receipt. The 5 model Argo line offers the following features:


  • six dispenser choices
  • integrated topper
  • lighted keypad
  • capacitive touchscreens
  • EMV and NFC capability
  • TKM and MACing
  • surveillance camera provision
  • skimming/shoulder-surfing protection
Wells Fargo announced that it is rolling out a new interface for its ATMs which include customized screens based on user preferences and "favorites" that appear highlighted on the screen based on each user's ATM usage. There is also a new tool called "ATM Cash Tracker," which allows users to visually track their monthly Wells Fargo ATM withdrawals and appears automatically on the main screen. This tool also permits users to set a monthly withdrawal target and view details about how much they withdrew the prior month and their average over the past 12 months.



ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:


Stirling Systems Group

and their client is:

Los Angeles Firemen’s Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

Celent recently surveyed financial institutions to determine the state of their mobile banking app deployments. Not surprisingly, the large banks lead in deployments thanks to substantial mobile banking budgets. Here is how the research firm broke down the deployments:

Banks over $50B - 85% support the iPhone Smaller FIs under $1B - 53% support the iPhone

Banks over $50B - 81% support Android Smaller FIs under $1B - 50% support Android

Banks over $50B - 58% support tablet banking browsing Smaller FIs under $1B - 36% support tablet banking browsing

Banks over $50B - 58% support Blackberry Smaller FIs under $1B - 30% support Blackberry

Banks over $50B - 38% offer native apps for tablets (e.g., iPad) Smaller FIs under $1B - 31% offer native apps for tablets (e.g., iPad)

The next generation of smart Wi-Fi equipment is coming on to the market. This equipment provides for better security, faster performance and better coverage. We will cover smart Wi-Fi in the March issue of Credit Union tech-talk - subscribe now.


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Security Section

The Wall Street Journal is reporting good news: financial institution robberies have been nearly cut in half over the past decade — they were down to 5.1 robberies per 100 U.S. banks in 2011. Though the nationwide crime rate is dropping, the decline in bank robberies far exceeds the decline in other crimes, according to Federal Bureau of Investigation data. Preliminary 2012 figures recently released show the lowest tally in decades: 3,870 FI robberies, down from more than 5,000 a year earlier.

The 2013 Identity Fraud Report released by Javelin Strategy & Research reports that in 2012 identity fraud incidents increased by more than one million victims and fraudsters stole more than $21 billion, the highest amount since 2009. The study found 12.6 million victims of identity fraud in the United States in the past year, which equates to 1 victim every 3 seconds. The report also found that nearly 1 in 4 data breach letter recipients became a victim of identity fraud, with breaches involving Social Security numbers to be the most damaging.


Security Section Sponsored by

We are the only trade association in the independent financial equipment and services industry, entering our 40th year of existence. Our 255 company members are located throughout the United States & Canada and are manufacturers, dealers, installers & servicers of all types of financial security equipment such as: ATMs, cash recyclers, safes, vaults & physical security equipment, drive-up banking systems, undercounter steel equipment and the entire spectrum of electronic security & digital video systems.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

Visit Us Online Today:



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Leaders Roundtable

Security :

Online, Mobile, Network & Physical – Securing the Spectrum

BrandProtect -
Read Michael Kiefer's comments:

CloudAccess -
Read Kevin Nikkhoor's comments:

Easy Solutions -
Read David Sylvester's comments:

GreyCastle Security -
Read Reg Harnish's comments:
Guardian Analytics -
Read Terry Austin's comments:
Harland Financial Solutions
Harland Financial Solutions -
Read Tom Berdan's comments:

Horsetail Technologies -
Read Chris Sachse's comments:
Integrated Media Management -  
ReadNish Shah'scomments:

MokaFive -
Read Purnima Padmanabhan's comments:

Millennial Vision -
Read Scott Cowan's comments:

Network Box
Network Box -  
Read Pierluigi Stella's comments:

Hyland Software -
Read Steve Comer's comments:

Ongoing Operations
Ongoing Operations -  
Read Kirk Drake's comments:

Q2ebanking -
Read Jay McLaughlin's comments:

Rallypoint Solutions -
Read Kris Zupan's comments:

Security Compliance Associates -
Read Jim Brahm's comments:


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Technology and Marketing

NerdWallet, a financial literacy website, has developed a CEO Series on Small Business Lending. The free resources include:


  • Financial advice - how to navigate the evolving landscape of business lending
  • Loan advice - tips provided by CEOs on how to be a better loan candidate and increase the chances of getting approved
  • Lending predictions - where do the CEOs and executives see lending heading in 2013
  • Access to 35 transcribed CEO and executive interviews from all types of lenders



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Online Banking/E-Commerce/Website Design

ATM and debit network PULSE announced it is enabling Acculynk's Payzur debit-based peer-to-peer payment solution across its network. In action, this means that PULSE participants and their cardholders will now have access to an additional real-time P2P solution. Using Acculynk's Payzur solution, consumers can send funds through a mobile- or Web-initiated transaction that is authenticated with their debit card PIN through Acculynk's PaySecure online graphical PIN pad. The transaction is then settled through PULSE's existing networks.

Alkami announced that Oregon Employees Federal Credit Union is implementing their new Online Relationship Builder platform. The software allows the credit union to personalize a member’s online banking experience. For example, members will now have the ability to self-select the content, applications and themes they see when they log in to online banking. In addition, the credit union will be able to assess member preferences that assist the credit union in providing products and services.

A handful of financial institutions around the globe are launching gaming initiatives in their digital channels. What does this entail and is there a discernible ROI to these efforts? These are some of the issues that we will discuss in the March issue of Credit Union tech-talk - subscribe today.


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Internet Access

In "Branch Banking 2012: All About the Relationship" which is the latest report from Mercator Advisory Group, the research firm maintains that branch banking remains a vital means for financial institutions to forge stronger customer relationships and cross-sell products and services. They state that FIs must reinvent the branch experience to make branches more compelling places to visit, and provide new technology such as remote teller technologies and videoconferencing. Their survey shows that consumers are gradually becoming more receptive to video conferencing: 46% are now open to trying videoconferencing in a branch with a remote service rep.

In an alert about fraud risks linked to distributed denial of service attacks (DDoS), the NCUA states that "credit unions should voluntarily file a Suspicious Activity Report if an attack impacts Internet service delivery, enables fraud, or compromises member information." The NCUA also says credit unions should brace for DDoS attacks by following the practices and controls outlined by the FFIEC's updated authentication guidance, which recommends the implementation of member and employee education programs, multifactor authentication for online transactions, and transaction monitoring and verification procedures.


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Call Centers

By some estimates, the global voice recognition market is predicted to grow by more than 22 percent annually through 2016. Apple's Siri, for all its flaws, has helped popularize voice control. Companies like Nuance have been making big strides with better voice dictation and control, and that promises to spill over into IVRs. Without a doubt, the improved accuracy of voice recognition and smarter natural language understanding are making voice control more useful. Another significant advancement is the emergence of cloud computing which has meant that voice recognition processing can be performed on servers instead of handheld devices themselves. In action, this provides for faster and better processing, plus it means systems can learn from the overall body of users, and essentially, crowdsource the challenge of helping computers decipher what people are saying.


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

May 30 - June 1, Scottsdale - 40th Annual FSPA Conference

June 5-7, Las Vegas - Credit Union InfoSecurity Conference

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