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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

July 1, 2013

~ This Week's News is Sponsored by Better Branches ~


General News


* Q2ebanking Adds oFlows to ebanking Platform
* Ongoing Operations Grows Professional Services
* CU*Answers Adds Board Members
* MIDFLORIDA CU Signs on for DNA

Q2ebanking (Q2), a leading provider of enterprise solutions for secure virtual banking, announced a strategic reseller partnership with Andera to add Andera’s oFlows platform, a 100% paperless solution for deposit and loan account origination, to its ebanking platform. oFlows is optimized to work with tablet devices, either within the branch or out in the field, improving branch representative interactions with account holders.

Ongoing Operations, a multi-owned CUSO and a leading provider of technology and business continuity solutions to hundreds of clients nationwide, announced that they are restructuring their professional services team to better serve the needs of its growing client base. The expanded team will provide professional consulting services including Information Security Risk Assessments, Disaster Recovery/Business Continuity Planning, and other technology engagements.

CU*Answers, a 100% credit union-owned Cooperative, announced that two credit union CEOs had been elected by their peers to serve a three-year term on the CUSO’s Board of Directors. Jeff Jorgensen, CEO of Sioux Empire Federal CU in Sioux Falls, SD; and Linda Bodie, CEO of Element Federal Credit Union in Charleston, WV, were both elected at the recent CU*Answers 2013 Annual Stockholders Meeting.

Fiserv, a leading global provider of financial services technology solutions, announced that MIDFLORIDA Credit Union, based in Lakeland, FL with assets over $1.9 billion, has selected the DNA account processing platform from Open Solutions (which is now part of Fiserv). MIDFLORIDA will also add several new solutions from Fiserv, including Velocity for loan origination, Verifast for teller line authentication and CRM and business intelligence applications for DNA.




Hardware News

Gartner is projecting that the overall decline in shipments of desktop and laptop PCs will be 10% in 2013, while tablet shipments will grow by 67%. The research firm noted that the shift from PCs to tablets is partly due to a growing enterprise acceptance of the bring your own device, or BYOD, trend, which increases the overall use of smaller consumer devices. Gartner doesn't expect tablets to out-ship PCs until well into 2014.

The new Hewlett-Packard ProDesk 600 business machines come in a couple different form factors: small and tower. They have options for Intel's fourth-generation Core processors as well as up to 32GB of DDR3/1600 RAM. Storage options range all the way up to 500GB of self-encrypting solid-state storage. Included are some of HP's security features such as HP Client Security software that encrypts hard drives, permanently deletes unwanted data and restricts unauthorized users. HP BIOS Protection and HP Recovery Manager offers protection from security threats, helps prevent data loss and provides system backups. The ProDesk 600 G1 starts at $760 and the ProOne 600 starts at $999. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Quintly is a professional social media benchmarking and analytics solution to track and compare the performance of your social media marketing activities. Whether you are using Facebook, Twitter or both, the tool visualizes and checks your social marketing success, benchmarking your numbers against your competitors or best practice examples.

There are numerous new security features in Windows 8.1. In fact there are so many security enhancements that some analysts are calling it by far the most secure version of Windows yet created. We will tell you why they think this way in the August issue of Credit Union tech-talk - subscribe today.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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Wells Fargo is introducing text receipts from its ATMs to their online and mobile bankers. The San Francisco-headquartered bank claims it is the first bank to do so. Users have the choice to have an ATM receipt sent to their mobile phone by text, to an Online Banking inbox or to a designated personal e-mail account.

The mobile app from Banco Sabadell allows users to generate a code, which after being sent to their phone via text message, permits the withdrawal of a user-specified amount of cash from any of their ATMs. This code can also be sent to another person who can withdraw the amount, essentially making the Instant Money feature both a P2P instant payment tool and a long-distance remittance tool.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:


Harland Financial Solutions

and their client is:

Genisys Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

The mobile applications landscape is changing rapidly and research firm Celent recommends that while financial institutions take the time to build out other channels, they should not lose sight of the device that almost never leaves a user's side: the mobile phone. They note that consumers are more eager to engage through a smartphone, and nontraditional players are more than willing to rush in to fill gaps left by financial institutions. Several leading edge mobile features are under discussion at larger institutions but haven't been widely adopted and include:

1) Speech recognition

2) Social media

3) PFM tools

4) Easy account balance

5) Cardless cash withdrawal

6) Debit card on/off switch

7) Remote mobile bill pay

8) Biometric security

A new study by ath Power Consulting ranks various features wanted most by mobile bankers, and remote deposit capture is at the top of the list. Users also ranked Voice Authentication and Mobile Photo Bill Pay high in the 2013 ath Power Mobile Banking Study of over 3000 mobile bankers.


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Security Section

Dell says that they are ready with new anti-malware defense and encryption offerings for businesses using its PCs, laptops and Android-based mobile devices. By way of their Protected Workspace program, Dell can provide pre-installed file protection capabilities for desktops, laptops and Android devices it sells, giving business customers a way to manage encryption capabilities from a central console. Other security protections include ControlVault for hardware-based storage of passwords and credentials, smart-card processing, biometric fingerprint processing and the ability to setup a "secure virtual container" that protects against malware-based attacks.

Cylance announced that CylanceDETECT for endpoints is available for broad beta consumption as limited time freeware. The company claims that their unique technological approach is to apply big math and science to security. They say that CylanceDETECT complements existing endpoint and network solutions, and discovers 3-5 times more threats than other technologies. They describe their approach as a "presponse" and state that it couples algorithmic intelligence with technology to be predictive and preventive against advanced threats.

Some security experts maintain that DNS without DNSSec (DNS Security Extensions) is simply not secure. We will tell you why they think this way in the August issue of Credit Union tech-talk - subscribe now.


Security Section Sponsored by

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

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Leaders Roundtable

Online & Mobile Banking:

Moving from Transactions to Member-Centric Solutions

CU Answers
Cachet Financial Solutions -
Read Jeffrey C. Mack's comments:
CU Answers
Connect Financial Software Solutions -
Read Joe Long's comments:
eEminder -  
Read Thomas Utsch's comments:

Harland Financial Solutions
Harland Financial Solutions -
Read Andy Lapp's comments:
Integrated Media Management -  
Read John Levy's comments:

Javelin Strategy & Research -
Read Mark Schwanhausser's comments:

Mercator Advisory Group  -
Read Edward O'Brien's comments:
Read Jeremiah Lotz's comments:

Q2ebanking -
Read Ned Tobey's comments:


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Technology and Marketing

In new research, The Hidden Value of Analytics in Banking, the Mercator Advisory Group examines the important role of analytics in today’s banking environment. The research firm defines five common categories of analytics systems:

1) business systems and data sources

2) data management

3) customer insights

4) decisioning models

5) channel management systems

“Institutions are increasingly recognizing the importance of understanding their customers – not only their stated needs, but also the unspoken – which are sometimes unknown even to these customers. Analytics systems can help identify those customers who would be best-served by richer conversations with branch personnel, as well as identifying those customers who might be better-served by fewer branch visits but increased use of self-service and/or assisted self-service channels,” comments Mercator's Ed O’Brien.


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Online Banking/E-Commerce/Website Design

Computer Services Inc. has introduced a new person-to-person payment service that delivers near-real-time payments to recipients’ Visa debit cards. CSI, which calls its new service SPIN for Social Payments Instant Network, is using a fairly new transaction code at Visa that lets an individual send money to another person by entering only the recipient’s 16-digit debit card number. CSI prepares the transactions as original credit transactions (OCTs) and sends them to Visa, which Visa then passes on to recipients’ FIs for posting to the checking account linked to the designated Visa debit card.

ACH Processing is a Saratoga Springs, NY-based company that provides credit unions with a suite of ACH tools and ancillary services. For example, they provide ACH processing for single debit entries, recurring debit payments and credit disbursement of funds, and direct deposit payroll solutions. In action, 100% of the underwriting burden is eliminated from the credit union, as is the risk that is associated with the transactions.


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Internet Access

Both Exede and HughesNet have announced voice services running over their satellite Internet services. In the past, many analysts had not recommended satellite broadband for VoIP services due to call quality of experience reasons. To get satellite VoIP to work better, traffic shaping is one technique that is being used to give the voice packets priority over other forms of traffic.

Covad has unveiled an integrated phone and Internet service targeted at small businesses with up to 35 employees per location. The Covad Integrated Access service is delivered over a T-1 line and works with customers' existing phone systems. The service uses SIP trunking and supports a range of IP, digital and analog PBXs. Prices start at $435 per month with no installation fees, depending upon contract length and services ordered.


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Call Centers

By some estimates, about 65 percent of contact centers have 50 agents or less. Unfortunately, most of these smaller centers simply can’t afford the type of enterprise-wide technology that large contact centers have the funds for. The good news is that cloud-based VoIP call centers are rapidly changing this dynamic for the better for smaller centers. Outsourcing is allowing them to inexpensively implement features such as IVRs, skills-based routing, multi-media queuing, call monitoring, speech recognition, analytics, report generation and social media capabilities.


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

July 14 - 17, Ottawa - World Credit Union Conference

November 5 - 7, Denver - BAI Retail Delivery

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