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 Your source for the latest technology information of interest to credit unions across America.

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April 7, 2014

~ This Week's News is Sponsored by Better Branches ~


General News  

* CU*Answers 2014 Conversion Calendar Filled
* Advia CU Upgrades to 60 ARCA Cash Recyclers
* CUSO Offers to Assist Clients with Quarterly 5300 Process
* FIS Joins Forces with Microsoft on Cybersecurity

CU*Answers, the West Michigan-based core data processor, announced that its conversion calendar for its 2014 fiscal year has been filled, with over 150,000 new members projected. They said this will represent the 10th consecutive year for which the CU*BASE core platform conversion calendar is filled.

ARCA, a leading provider of cash automation solutions, is preparing to install 60 CM18 cash recyclers in 17 Advia Credit Union branches. The Michigan-based credit union, formerly known as First Community Federal Credit Union and E&A Credit Union, will transition to a complete cash automation operation at its branches.

Xtend, a 100% credit union-owned CUSO, has embarked on an awareness campaign to help ensure its credit union customer-owners are making timely reports. The campaign consisted of an electronic notification and follow-up phone calls executed by Xtend`s call center agents. The campaign was in response to the recent NCUA notification that fines for late submissions of the quarterly Call Report were imminent.

FIS announced its selection by Microsoft as a partner in the fight against cybercrime. The global companies signed a partnership agreement at Microsoft`s recent Cybercrime Enforcement Summit. Under the agreement, FIS representatives will work closely with forensic analysts, software developers and researchers at the Microsoft Cybercrime Center.




Credit Union InfoSecurity Conference Sponsored by
imsmartin consulting

The 12th annual CU InfoSecurity Conference will be held May 21 - 23, 2014 at the Red Rock Resort in Las Vegas, NV.

This is a one-of-a-kind conference - a security conference dedicated solely to credit unions. Highly experienced, expert speakers discuss the latest security trends as they specifically apply to credit unions. Also included is a virtual tour of The Partnership FCU and a Case Study of First Tech FCU. The CU InfoSecurity Conference is priced so that the majority of credit unions can afford it - just $395 per person and $295 for returning attendees. Topics include:


* Phishing 2.0 Exploits
* Anti-money Laundering
* DDoS Mitigation Strategies
* Advanced Log Management
* Effectively Using Data Feeds
* Owning Credit Union Networks
* Tuning Your Fight Against Fraud
* New Ways to Eliminate Malware
* Credit Union Virtual Security Tour
* Cyber Criminal Intelligence Programs
* Legal versus Enforceable eSignatures
* Building a Secure E-mail Infrastructure
* Next Generation Authentication Techniques
* Successful Security Awareness Training Programs

Click Here for information, agenda, reservations & more.

Hardware News

The next-gen USB cable, called USB Type-C, is designed to replace today's multitude of cables and fix a number of their shortcomings. Expect the new design on the market as soon as this year. The upcoming USB cable design is:

- reversible

- has no right-side-up or upside-down problems

- will click when you plug it in.

- designed to accommodate future USB incarnations with higher data-transfer speeds

An estimated 60 - 80% of all corporate data is fixed content. ASTI is one company that addresses this issue with their UDO (Ultra Density Optical) archive solutions that permanently archive your fixed-content data to secure media that is readily accessed. They note that when you deploy a tiered storage strategy that addresses data according to its use - active data, backup data, and archive data - you will be able to improve operational efficiencies and decrease costs.

The CyberPower Smart App Sinewave PR1500LCDRT2U uninterruptible power supply (UPS) with LCD panel and pure sine wave output is Active PFC compatible for safeguarding mission-critical servers, telecom equipment, VoIP and internetworking hardware that require pure sine wave power. This UPS system is Energy Star qualified with patented GreenPower UPS Bypass circuitry to save on energy costs by reducing energy consumption and heat buildup, plus it features full Automatic Voltage Regulation (AVR). 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

AdRem Software recently announced an upgrade to NetCrunch 8 which is their agentless, cross-platform network monitoring software. New features include advanced network baselining and increased monitoring coverage via the new NetCrunch Open Monitor. NetCrunch 8 is designed to monitor and troubleshoot multiple devices on any network, including computers, switches, printers, video cameras, sensor devices, and security systems, and users have the ability to easily create monitoring and alerting rules.

SecureTrack, Tufin`s unified firewall management system, provides central management of devices with change tracking, alerting and reporting; policy configuration analysis and optimization; and rule recertification. Network change management is provided by SecureChange which provides IT automation and service provisioning, enforcement of corporate security policies, proactive risk analysis, SLA tracking, ticketing and help desk systems integration, while application delivery management is handled by Tufin`s SecureApp which handles application definition, automatic application discovery, migration and decommissioning, connectivity monitoring and troubleshooting, service dependency analysis, and self-service portals.

The latest offering from Fluke Networks, Visual TruView V9.0, offers a new capability of end to end user analysis, which is able to delve into the network connectivity of a single IP address. That capability allows administrators to trend access and compare it to collected norms, making it easier to determine if an access problem lies with an individual user or the underlying network.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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The FFIEC has issued a warning about an expanding campaign of cyberattacks against financial institution ATM networks. The council says the attacks pose the greatest threat to small- and medium-sized institutions. The warning covers a type of cyber attack that begins with phishing emails to employees and culminates in the installation of malware that removes ATM withdrawal limits and allows criminals to execute fraudulent transactions on a grand scale.

The ATM Industry Association (ATMIA) announced the creation of a new U.S. Underbanked Forum, to help foster development and deployment of ATM solutions addressing the needs of the unbanked and underbanked. The new Forum will serve as a vehicle for facilitating collaboration among the various ATMIA member constituencies, in a non-competitive environment. The organization believes that "the ATM is the perfect platform for linking traditional and non-traditional financial transactions."


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:




and their client is:

Y-12 Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

A new report from CSC and Finextra shows that 46% of FIs said mobile was central to their IT strategy, but nearly as many — 40% — said that mobile is a niche effort. In terms of how mobile is handled internally, 48% said mobile and online teams are separate but work together; 39% said mobile and online are handled by one team; and 13% said mobile has its own dedicated team.

The Federal Reserve Board began conducting annual surveys of consumers' use of mobile financial services in 2011. A key takeaway from their most recent report is that the number of U.S. consumers using mobile phones to access their financial accounts rose by five percentage points last year. The Fed also found that:

  • 87 percent of the U.S. adult population has a mobile phone
  • 61 percent of mobile phones are smartphones (Internet-enabled)
  • 12 percent of those mobile phone users who are not currently using mobile banking think that they will probably use it within the next 12 months
  • among those who own mobile phones, there is no clear correlation between mobile banking use and either income or education level
  • 69 percent of the unbanked have access to a mobile phone, approximately half of which are smartphones
  • 88 percent of the underbanked have access to a mobile phone, 64 percent of which are smartphones;


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Security Section

According to Solutionary's annual Global Threat Intelligence Report, failures in patch management of vulnerable systems are a key enabler of cybercrime. The report notes that system and application logs are valuable and "underutilized" security resources for detecting that an attacker has obtained inside access. In terms of types of attacks faced by organizations, botnet activity aimed against the organization was the largest type, constituting 34% of all attacks, with the remainder parceled out to denial-of-service attacks, application-specific attacks, service-specific attacks and "network manipulation," such as DNS attacks, along with other "suspicious" attacks.

Kaspersky Labs says that nearly 30 percent of all Phishing attacks last year targeted financial institutions, second only to social networking Phishing attack campaigns, which accounted for nearly 36 percent of all attacks of this type. "The conclusion here is obvious: the attackers are increasingly focusing on bank web services and this is one of the strongest trends in the area of phishing threats," Kaspersky's report noted.

HID Global, a manufacturer of secure identity solutions, recently demonstrated their latest secure identity solutions and emerging technologies that utilize Bluetooth LE and NFC for mobile access at the ISC West Conference. The company also highlighted its new iCLASS SE Encoder for locally encoding credentials and managing keys, and showcased its Lumidigm multispectral imaging technology, software, and biometric fingerprint sensors that authenticate identities.


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Leaders Roundtable


Addressing the Big 3: Compliance, Fraud & Cyber Security

D+H -
Read Jeff Marshall's comments:

DirectRM -
Read Donald E. Malloy's comments:

Easy Solutions -
Read Daniel Ingevaldson's comments:

Horsetail Technologies -
Read Mark Berman's comments:

Integrated Media Management -  
Read John A. Levy's comments:

Incapsula -
Read Marc Gaffan's comments:

LogRhythm -
Read Mike Reagan's comments:

Mimecast -  
Read Mounil Patel's comments:

Hyland Software -
Read Steve Comer's comments:

ProPay -
Read Dr. Heather Mark's comments:

Rallypoint Solutions -
Read Kris Zupan's comments:

SilverSky -
Read Andrew Jaquith's comments:

Spikes Security
Spikes Security -
Read Branden Spikes' comments:

TrustCC -
Read Andy Robbins' & Brandon Henry's comments:

Verafin -
Read Brendan Brothers' comments:

Wombat Security Technologies -
Read Joe Ferrara's comments:

Zerto -
Read Ziv Kedem's comments:


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Technology and Marketing

A recent survey released found that one in five Americans hadn't visited their branch at all in the past year. As expected, Millennials are the age group least likely to have visited a bank branch in the past week, at 19 percent. Yet in a somewhat surprising finding, fully 50 percent of Americans had been to their local branch at least once in the past 30 days, and 23 percent of Millennials had visited in the last month and 33 percent of Millennials at some point in the last year.

UT Federal Credit Union is taking a cue from the popular TV show Shark Tank with their new micro-lending grogram called the Line12 Microfund. A five-person committee of experienced local business people help the Knoxville, TN-based credit union vet and advise potential borrowers after they first answer 10 basic questions online. UTFCU expects to make more than $100,000 in micro loans this year, with most loans expected to be around $30,000.


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Online Banking/E-Commerce/Website Design

Plaid is a San Francisco startup that aims to make an API available for FIs to share financial data with developers. The company says that they keep all the data anonymized internally, and the entire system was built to be PCI compliant with encrypted traffic both ways. Their goal is to add value to transaction data by scrubbing it and providing context, e.g., they could deliver details on a restaurant`s name, type of cuisine, location, website and phone number along with the normal transaction data details such as amount, date, time, business name, etc. The firm is partnering with the large money center banks and others including American Express.

In a recent ABA survey, nearly two-thirds of Americans (62 percent) believe prepaid cards are good for consumers, and that number is 80 percent among those who have experience with prepaid cards. The most popular features were:

- 70% said the convenience of using the card anywhere the card's network brand is accepted

- 69% liked the fact that the cards' fixed spending limit helps stop users from spending more than is on the card

- 68% liked the flexibility to shop online where checks and cash generally are not accepted


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Internet Access

Hughes Network Systems announced an enhancement to its HughesON Managed Security Solution: Virtual Domain (VDOM) technology, The company says that this capability enables secure partitioning of different segments at the branch, such as ATMs, enterprise, and third-party devices. The HR4700 Branch Gateway with the VDOM feature includes:

- Intrusion detection and prevention

- Data leak prevention

- Vulnerability scanning

- Content and web filtering

- Advanced antivirus and anti-malware

- Log management and reporting

- Broadband optimization features

- TCP optimization against packet loss

- ActiveQoS

Alcatel-Lucent enhanced its OmniVista 2500 network management system to better support network analytics and cloud-based services. They say that the enhancements make their platform more resilient and scalable. It also features a Web-based user interface for access from any browser-enabled device; and unified wired/wireless visibility and policy engine through centralized network analytics for wired and wireless networks.


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Call Centers

Genesys, a leading provider of contact center solutions with over 3,500 customers, now has over 2400 cloud-based customers, with over 20% of Genesys business now cloud-based. Their Premier Edition is a pure cloud offering designed for small to mid-size contact centers and scales to 250 seats. The company sees multimodal IVRs, integration with assisted services, chat based on HTML5 and mobile messaging as important contact center trends.