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Your source for the latest technology information of interest to credit unions across America.

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May 18, 2020

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

FIS Cuts the Wait for New Credit and Debit Cardholders to Access Accounts

FIS announced FIS Digital Issuance which allows CUs to provide newly approved applicants with immediate mobile access to their credit and debit accounts. Available to FIS credit or debit card processing clients, the solution allows members who are approved for a new credit or debit card to use a mobile app to set up their card securely in their phone’s mobile wallet. It also provides a same-day mobile replacement option.

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Deluxe Joins Forces with ClickSWITCH to Offer a Digital Deposit and Revenue Growth Solution

ClickSWITCH and Deluxe announced a new venture to provide Deluxe customers with a solution to help reduce friction and increase deposits during the account opening process.

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Hardware News

 

Microsoft Surface Go 2: A Cheat Sheet

Microsoft's new low-end Surface device is called the Surface Go 2, and it's a direct successor to the original Surface Go. It's inexpensive, portable, and can do most of what a full-fledged Surface Pro can do. This cheat sheet includes the details you need to know about the Surface Go 2.

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Could UV-C Light Technology Change the Game for Resuming Business Safely?

In response to the COVID-19 crisis, Cook Security Group has released a lab-tested Ultraviolet Light Sanitizing Cabinet that they claim kills up to 99% of microorganisms such as viruses, germs, bacteria and airborne pathogens in 15 minutes. The cabinets were initially created to sterilize the carriers, audio consoles and headsets used for drive-up banking, but the company has also developed ways to use the technology for sanitizing cash counters, night deposit bags, keyboards and other frequently touched office equipment.

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Dell Releases New XPS 17 Laptop

Dell claims that that the XPS 17 is the smallest 17-inch laptop on the planet. While the laptop is incredibly thin, at a 19.55mm design, it still has a 45W 10th generation Intel Core processor up to i7, NVIDIA GeForce RTX 2060 graphics, and up to 64GB of memory: A total of 92W of power. It starts at $1,499.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

4 Questions That Show How Analytics Supports a Solid Response to COVID-19

In this article, six accomplished credit union data analysts share what’s happening inside their shops. One of them has been focusing on 4 key areas: 1) Trend Analysis; 2) Channel Analysis; 3) Shared Branching; and 4) Transaction Fluctuations.

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Windows Virtual Desktops: How You Can Manage, Monitor and Virtualise Devices Remotely

With so many people working from home, VDI has suddenly become relevant to organizations that are used to physical devices and that don't necessarily have experience in managing and securing virtual desktops. Now that WVD is an Azure Resource Manager (ARM) service, Microsoft says that you can deploy, manage and scale it from the Azure portal using a simple new interface.

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ATMs/Kiosks

 

ATM Fleets Feeling the Brunt Force of COVID-19

Nearly half of the respondents to a survey on the effects of the coronavirus on the ATM industry said they’ve only been able to operate 75% of their machines during the pandemic. About 27% of those surveyed reported being forced to get by with less than 50% of their ATMs in operation. Twenty-three percent of that group said they’ve had to survive with less 25% of their ATM fleet up and running. And a quarter of those surveyed reported that they been able to run 50% to 75% of their ATM fleet. The survey respondents included Independent ATM Deployers (39% of the respondents), hardware and software vendors (19% of respondents) and banks and CUs (14% of respondents), according to the ATMIA.

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Laboratory Confirms Kastus Anti-Microbial Coating Effective Against Coronavirus

A patented surface-coating technology developed by Irish company Kastus is shown to be effective against human coronavirus on treated surfaces, an independent global testing laboratory has confirmed, according to a press release. Founded in 2014, this antimicrobial surface-coating technology can be applied across everything from smartphones and touchscreen kiosks to screen protectors and ceramic tiles.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Connect Financial Software Solutions

Connect

and their client is:

Altra Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

How Financial Marketers Can Leverage Mobile During Times of Uncertainty

This article states that the strategies needed to achieve personal relationships are evolving and that means knowing more about consumers beyond your brand interactions and creating frictionless mobile journeys by accurately and persistently recognizing each consumer across various devices and channels along the path to purchase.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Microsoft Identity VP Shares How and Why to Ditch Passwords

On average, one in every 250 corporate accounts is compromised each month. The expense of passwords grows as companies adopt more business applications. Now companies dedicate 30% to 60% of their support desk calls to resetting passwords. Microsoft Identity VP Joy Chik said that they reached over 150 million unique users on a monthly basis using passwordless options as a way to authenticate against services and applications. Before they are provisioned with passwordless authentication, Microsoft recommends that employees should go through a pilot program or proof-of-concept so they can test the technology before adopting it.

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Technology and Marketing

 

7 Types of Email Subject Lines to Boost Your Open Rate

Your subject line is crucial to getting the message of your email across, and it plays a big part in the success of your whole campaign. This article suggests seven tips for writing effective subject lines.

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Online Banking/E-Commerce/Website Design

 

Visa Sees ‘Massive’ Digital Acceleration with Millions Trying E-Commerce for the First Time

Visa saw an 18% rise in U.S. digital commerce spending during the month of April, excluding the travel category, as face-to-face transactions fell 45%. Visa is optimistic that there will still be a shift toward digital payments even after more businesses are able to reopen their physical locations.

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Mastercard Track Business Payment Service Launches in the U.S.

Mastercard announced the commercial launch of Mastercard Track Business Payment Service. It offers greater control over payments and richer data exchanges that enable automated reconciliation for Suppliers and application of all payment options approved by Suppliers.

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Internet Access

 

How to Implement Least Privilege in the Cloud

Some security experts contend that misconfiguration of cloud resources is a leading cause of data breaches. This article offers some ways to secure the cloud via least privilege access.

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Best Website Monitoring Tools in 2020: New Relic, Pingdom, ManageWP, Logic Monitor, and More

The best way to keep your site up, running, and protected is to constantly monitor it. Network monitoring usually focuses on the devices and the structure of the network. Website monitoring digs deeper into the operation or web applications, particularly whether pages are up and the performance of APIs and interfaces. This article presents some top tools to help keep things on track.

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Call Centers

 

A Best Practice Framework for a Successful Contact Center Agent at Home Strategy

The author contends that contact centers must focus on five key pillars for remote agents to succeed: 1. Foundation; 2. Planning; 3. Visibility; 4. Performance; and 5. Engagement.

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