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October 21, 2019

This Week's News is Sponsored by Better Branches ~



General News


Better Branches Technology Releases Self Check-in Kiosk 5.0

Better Branches Technology, a provider of branch visitor queuing and appointment handling software for credit unions, announced the release of Version 5.0 of their Better Lobby Kiosk software. The Kiosk software can be used on an iPad, Surface Tablet or touch-screen equipped PC. It delivers an intuitive branch check-in process via visitor self check-in or by a credit union Concierge staff member and it supports walk-ins, appointments and members who have queued online.



MVi Announces Symitar SymExchange VIP Integrations

Millennial Vision Inc. (MVi), a leading Laserfiche Solution Provider of Enterprise Content Management solutions in the financial marketspace, announced that the company is now a VIP with Jack Henry’s Symitar Episys SymExchange platform. The SymExchange platform gives MVi the ability to further deepen its integrations with Laserfiche and will now provide Symitar CUs with the ability to pull from and write back data into the Episys database through the use of enhanced Workflows and Business Process Automation.



TTCU Partners with Corelation

TTCU Federal Credit Union ($1.9B assets; 135,000 members; Tulsa, OK) has selected Corelation’s KeyStone core data processing solution. TTCU, the second-largest credit union in Oklahoma with sixteen branches, is scheduled to convert in October 2020.





Hardware News


Hitachi Vantara Unveils Massively Scalable Storage Array

Hitachi claims that their new VSP 5000 storage system is the fastest NVMe array on the market. At 21 million IOPS, that’s double Dell EMC’s top-of-the-line PowerMax system, and it maxes out at 10 million IOPS. Hitachi is also proclaiming that the VSP 5000 can provide eight nines, or 99.999999 percent, availability.



Bringing AI to Robotic Cash Handling

Sberbank and Microsoft Research are teaming up to study how AI can be used to train robots to interact with physical objects in order to boost coin counting productivity. The plan is to use a manipulator, video cameras, and an arm grabber to improve occupational safety for operators who remove coin bags from carts when working at cash handling and cash-in-transit centers.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Microsoft Unveils Kubernetes, Microservices Projects

Microsoft has unveiled two open source projects in the microservices and Kubernetes realms. Dapr (short for distributed application runtime) provides a runtime for microservices, while the Open Application Model, or OAM, offers a specification for running applications on Kubernetes and other platforms.



Take a Fresh Look at USA-Based Core Systems Vendors

The article states that there are 12 companies that sell core processing software or perform processing services for 9,037 FIs. A handful (e.g., FISV, FIS, JKHY, CSVI) of the vendors own 90% of the market, while seven small companies own about 9%.



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JD Power Pulse Survey Reveals Consumers Still Favor Cash Access

Despite a growing trend toward cashless payments, a J.D. Power Pulse survey shows consumers still want flexibility, as 78% of consumers still believe restaurants and retailers should be required to accept cash. In a bit of a surprise, the study shows support for cash access transcending age barriers, as 85% of consumers above ages 60 and 72% of those aged 18-29 feel that cash acceptance should be required.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

OnBase by Hyland


and their client is:

Idaho Central Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Why 5G Means New Business Models and User Benefits

While 5G has been primarily influenced by the needs of mobile phone users, it also offers major potential in private managed networks. The author contends that 5G will open up new competitive markets for Internet services that have long been non-competitive or marginally competitive.



How to Let Consumers Text Message Your Business After They Search It on Google

An article in Customer Relationship Magazine stated that "64% of consumers with texting capabilities would prefer using texting to voice as a customer service channel." With Google My Business, once you set up texting for a business location, the messaging option will show up right next to the call option in Google search results.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Elastic Blends SIEM and Endpoint Security

Elastic announced the introduction of Elastic Endpoint Security which is based on Elastic’s acquisition of Endgame, a provider of a endpoint threat prevention, detection, and response system based on the MITRE ATT&CK matrix. Elastic is combining SIEM and endpoint security into a single solution to enable organizations to automatically respond to threats in real time, whether in the cloud, on-premises, or in hybrid environments. The company is also eliminating per-endpoint pricing.



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Leaders Roundtable

Core Systems:

Core Systems as Multilayered Data Management Systems

Celent - http://www.celent.com
Read Stephen Greer's comments:

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Matt Baaki's comments:

Share One - http://www.shareone.com
Read Teri Van Frank's comments:

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Technology and Marketing


How to Stop Creating Content That Disappoints Your Audience

The author notes that bad content is the single biggest threat to content marketing. She goes on to state that you need to give your audiences what they need, not what they think they want - and that demands the production of content that commands respect. She recommends using a BRACES approach to hold up your content marketing strategy – Brave, Researched, Astute, Credible, Educational (not just entertaining), and Skimmable.



Are Wealth Management Services Core to Your CU? Here’s Why They Should Be

More than half (52%) of members prefer accessing financial services at a credit union, but member penetration for investment services is a mere 3%, according to a February 2019 report, “Making Wealth Management Core in Credit Unions.” The report found that when credit unions make wealth management core to their business they can: 1) Increase the share of members helped by the wealth management unit by 29%; 2) Double the revenue production of the wealth management unit; and 3) Increase the net profit contribution of the wealth management unit to the credit union by 56%.



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Online Banking/E-Commerce/Website Design


A ‘Thriving’ ACH Logs 9.5% Growth, Adding to a Recent Record of Quarterly Expansion

The ACH system logged 6.2 billion transactions in the quarter ended Sept. 30, up 9.5% over the third quarter of 2018, according to figures released by NACHA, the network’s governing body. Total payment volume reached $14.1 trillion, almost 11% higher than the year-ago period. The latest quarter included one more banking day than the same period last year, so accounting for that difference, Nacha figures transaction volume on a per-day basis grew 7.8%.



Are CUs Ready to Create a Payment Strategy?

The author advises considering the following items as you plan a payment strategy: 1) P2P networks are leading toward closed-loop payments ecosystems; 2) The technology could make payroll faster, giving employees more freedom with their money; and 3) Tomorrow’s point of sale would have an ambient and cross-channel business model.



The Curious Case of Online Banking

Are mobile apps making online banking obsolete? According to the author, statistics paint a narrative where they don't, and the real lesson for FIs is to not ignore the online banking platform in pursuit of mobile-first design/approach.



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Internet Access


3 Things to Consider Before Making the Leap to SD-WAN

The decision to switch from MPLS to SD-WAN usually comes during a larger discussion about bandwidth-heavy applications the organization hopes to adopt. SD-WAN is generally considered to be less expensive and easier to manage than MPLS. This article goes on to look at the three things organizations need to look out for when considering implementing a SD-WAN.



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Call Centers


Critical Steps Team Leaders Can Take to Simultaneously Improve CX and EX

Investing time, energy, and ingenuity to satisfy one set of stakeholders – your employees – can momentarily leave the other side of the equation – your customers – hanging. The author recommends putting a foundation under your CX (customer experience) and EX (employee experience) initiatives by linking both to your brand values in real time. He then provides some ways to accomplish this goal.