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January 6, 2020

This Week's News is Sponsored by Better Branches ~



General News


ProfitStars Enhances Financial Performance Suite

ProfitStars announced that it has expanded their Financial Performance Suite to include an integrated, cloud-hosted asset liability management (ALM) solution to help CUs more proactively and effectively manage risk.



CUs Pilot Blockchain-Based Digital ID System

Several CUs have begun piloting the MyCUID digital identity service from blockchain outfit CULedger. Employees and members at Unify Financial Credit Union, Desert Financial Credit Union and TruWest Credit Union tested and provided feedback on MyCUID through individual pilot launches.





Hardware News


The World's Smallest and Lightest Commercial 15-Inch PCs

The new Dell Latitude 9510 -- available as a laptop or a two-in-one -- starts at just 3.2 pounds and its aluminum body is trimmed to the size of a 14-inch laptop, but it has a 15-inch, 400-nit full HD display. Dell claims that the Latitude 9510 also has the longest battery life of any 15-inch business PC, reaching up to 30 hours.



Lenovo's ThinkSmart View Offers a Portable Option for One-Click Video Conferencing

Lenovo's ThinkSmart View is powered by Qualcomm's APQ8053 system-on-chip and works with Microsoft Teams Rooms. Microsoft recently turned Skype Room Systems into Teams Rooms for the Teams platform. The device has an 8-inch touchscreen, full-range speakers, built-in cameras and microphones, a camera shutter, and a mute switch. Users can join a meeting with one touch.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Systems Admins Checklist: 10 Tasks to Perform Every Year

This article provides a list of 10 checklist items to perform to ensure your systems are ready for 2020.



Enterprise Chat Collaboration Embodied Digital Transformation

This article posits that the biggest news in 2019 may have been how quickly the enterprise accepted the chat collaboration space as the new normal. The biggest solutions are Microsoft Teams and Slack. Both companies' large engagement numbers point to one observation: Thousands of people are using chat collaboration spaces as their primary space for communicating with colleagues and working together.



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The Future of Cash, ATMs — Your 2020 Spoiler Alert

This article states that pressure on the bottom line of ATM manufacturers is unlikely to abate as is the consolidation in the number of independent ATM deployers. Plus it notes that ATM industry faces a challenge to move beyond Windows 10, but the path is not clear, and that Next-Gen is an industry-wide alternative that still has to prove itself. Finally, it predicts that it is unlikely that the U.S. will adopt polymer bills in 2020 or that digital payments will engulf "Main Street" in a perfect storm.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Continuity Control

Continuity Engine

and their client is:

First Service Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Three Areas Where FIs Can Improve in Mobile Banking

This article states that there are are three advanced mobile banking features FIs could invest in to elevate their mobile offerings: 1) Personalized money management insights; 2) Accessible customer service options; and 3) Alerts.



The Cost and Time Frame to Develop an App in 2020

Hyperlink InfoSystem has developed more than 3000 Apps for startups to enterprise-level businesses around the world. As per Hyperlink InfoSystem's research, the approximate cost to develop Digital Wallet, Banking, Accounting, Investment, Insurance, and other payment apps is between $30,000 to $60,000 and the average time to deliver the solution will be around 5 to 7 months.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


20 Vulnerabilities to Prioritize Patching Before 2020

To aid in patch management strategy, researchers with Verint's Cyber Threat Intelligence Group analyzed the top 20 vulnerabilities currently exploited by global attack groups. Forty-five percent affect Microsoft products, and some bugs used in successful attacks date back to 2012. Their list of 20 vulnerabilities to prioritize patching is based on the number of times they have been exploited by advanced threat groups. The article offers a link to the top 20 list.



Planning for 2020? Here Are 3 Cybersecurity Trends to Look out For

It’s important to keep an eye out for how the cybersecurity landscape might shift in 2020. The author is convinced that there are three critical security trends cyber professionals should be prepared to address if they want a successful — and secure — 2020: 1) Investors will add cyber risk into their analyses; 2) Attackers will focus less on zero-day vulnerabilities and more on blunt-force attacks; and 3) Cyber insurance will play a larger role in cyber plans.



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Leaders Roundtable

Core Systems:

Core Systems as Multilayered Data Management Systems

Celent - http://www.celent.com
Read Stephen Greer's comments:

Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Matt Baaki's comments:

Share One - http://www.shareone.com
Read Teri Van Frank's comments:

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Technology and Marketing


7 CXOs Opine on the Member Experience

The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020 in this article. The CXO, or chief experience officer, is tasked with trying to create a truly superior member experience by focusing on what the member sees, thinks, and feels in every encounter and every transaction. Six CU CXOs add detailed comments in this discussion.



6 Ways Financial Marketers Can Improve Their Online Reputation

While reputational damage control and containment is critical, FIs must also actively solicit reviews from happy consumers, because the shelf life of positive comments is agonizingly short. When FIs manage their online presence, they gain visibility into operational shortcomings. Plus, when they address these shortcomings quickly, they gain the power to significantly improve their star ratings and turn consumers into loyal brand ambassadors. Six practices are outlined that can help in this process.



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Online Banking/E-Commerce/Website Design


Credit Union's API Drive to Digital Innovation

This article points out that one challenge for CUs is in knowing that APIs aren’t by themselves a digital strategy — the idea that one can easily flip on functions via an API can lull leaders into a false belief that tapping into tech to better serve their members is as easy as turning on a light. However, the right suite of API-based tools properly deployed is a strategic advantage of CUs in two ways: 1) it allows them to build a digital member experience that most closely tracks to and resembles what members most value about the experience of banking with a CU and 2) APIs are a great equalizer because APIs allow CUs to easily add customized services.



Same-Day ACH Gets a Third Settlement Window

In a move that could have wide-ranging implications for a variety of payments, the Federal Reserve announced it will support a third settlement window each day for same-day automated clearing house transactions. Under the rule change, which is expected to take effect March 19, 2021, the Fed will keep its National Settlement service open until 6:30 p.m. Eastern Time, one hour later than its current closing time. The Fedwire Funds Service will stay open a half hour longer until 7 p.m. As a result, the latest daily deadline for same-day ACH will occur at 4:45 p.m. Eastern Time, two hours later than the current cut-off.



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Internet Access


VMware Executive Predicts Edge Solutions Will Come to Life in 2020

In order to bring edge deployments to life, edge solutions need to decrease or naturalize edge computing costs, and consolidate the amount of infrastructure needed at all of those edge locations. As an example, a VMware executive cited a single hardware appliance that provides an SD-WAN service while also running a few other applications in isolation. The end result reduces costs by consolidating the infrastructure while improving network performance.



Juniper SD-WAN Demo Lets Customers Try Before They Buy

Juniper Networks announced a virtual tour of its Contrail SD-WAN platform designed to make it easier for customers to buy with confidence. The idea behind the virtual tour is to allow customers to try out Juniper’s SD-WAN offering and see how it handles different scenarios before committing. The platform will allow users to test a live SD-WAN deployment, comprised of Juniper hub and spoke devices around the world, transmitting across a hybrid WAN. On the tour, organizations can try out features and inspect service-level agreement performance, link switch-over events, and initiate security events.



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Call Centers


Securing the Contact Center

As Javelin Strategy & Research collected information on location at multiple contact centers, they found it readily apparent that contact center security needs a makeover. Every contact center had significant vulnerabilities that were identifiable by speaking with agents and operational staff, and by listening to consumer conversations. The problem is that with a sophisticated toolkit, criminals can spoof calls, artfully gather data, and take over accounts without the representative being aware that the true person is not on the call. They go on to cover some solutions in their Securing the Contact Center report.