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November 2, 2020

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Better Branches Technology Launches Parking Lot Check-In

Better Branches Technology, a provider of branch visitor software that helps manage face-to-face and video meetings for both appointments and unscheduled service, announces the addition of Parking Lot Check-in to their Better Lobby Online Queuing Module. This new feature checks-in credit union members from the safety of their cars.

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Bank-on Accounts "Easy" to Add with Fiserv

Fiserv announced it is “making it easy” for its CU clients to answer the industry-wide call to facilitate financial inclusion by offering Bank On-certified accounts. Bank On-certified account features include minimal costs, no overdraft fees, and foundational transaction capabilities such as bill payment.

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Hardware News

 

Low Demand and High Production Create a Bargain for SSD Drives

Demand for PC and server SSDs has weakened as a result of decelerating demand in favor of cloud and remote access services. TrendForce projects that an SSD oversupply will persist into this quarter, and could mean prices shift down in the coming weeks and months.

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VDI vs. DaaS: What Is the Difference, and Which Is Best for Your Virtualization Needs?

Local virtual desktop infrastructures (VDIs) were once the standard, but today's bandwidth availability and cloud options make Desktop as a Service (DaaS) much more practical, and COVID-19 is making DaaS more attractive than ever. However, long-term pricing is a major impediment to greater DaaS implementation. One analyst noted that "To replace a permanent desk-based employee today is invariably going to result in a higher total cost of ownership, so the question becomes can organizations justify increased investment for the agility the platform can bring."

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Microsoft Excel: Huge Update Expands Data Types Beyond Just Text and Numbers

Excel is receiving what could be its most significant overhaul in years, after Microsoft announced that the program will allow users create custom data types. Historically, Microsoft Excel has only allowed users to work with text and numbers. This changes in an upcoming update, which will enable customers to import their own data directly to Excel and use it as a data type.

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Interpreting an Infinite Mindset in Modern Core Banking

Thwe author believes that a modern core platform empowers a bank to redefine itself continually. He states that a modern banking platform encapsulates three essential attributes: 1) Component-based; 2) API-first; and 3) Cloud native.

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ATMs/Kiosks

 

Introducing an ATM Anti-Microbial Coating

At the beginning of the pandemic, NCR published our Banking Hardware Cleaning Guide with easy-to-remember do’s and don’ts to help FIs reduce risk. Now they have launched a new anti-microbial coating that can be applied to in-situ hardware, including touchscreens, keypads, handsets, card reader entry points, cash and receipt slots, front facias and privacy shields. It can applied to any ATM.

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America's First Solar ATM

Bank of America has installed what tehy are claiming is the nation's first solar-powered remote ATM in Woodbridge, Virginia. The ATM is the first of three solar-powered stand-alone ATMs BoA plans to bring online before the end of the year.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Xpress Data Inc.

XDI

and their client is:

Affinity Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

VyStar Credit Union On Using Mobile To Enhance The In-Person Banking Experience

This article features and interview with Joel Swanson, chief member experience officer at VyStar CU. The CU has experienced a 159 percent increase in members seeking to open accounts online and a 30 percent uptick in mobile check deposits. Eighty-two percent of its 735,000 members have now used digital banking capabilities in some way.

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More Affinity for Contactless, but Also More Fraud Fears

Of the consumers surveyed by Fiserv, 33% say their use of contactless payments has increased during the pandemic. Even more telling is that 69% of respondents say they plan to continue using contactless payments after the pandemic subsides. The remaining 31% say they won’t.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Can Automated Penetration Testing Replace Humans?

In the past few years, the use of automation in many spheres of cybersecurity has increased dramatically, but penetration testing has remained stubbornly immune to it. However, the author claims that automation tools are improving at a phenomenal rate. He argues that the latest tools show a lot of similarities to how a human pentester behaves.

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Axio Offers Complimentary Cybersecurity Program Assessment Tools

Axio announced the availability of four free cyber risk program assessment tools that will help give organizations visibility into their cyber posture. Axio360’s free tools include the complete NIST Cybersecurity Framework (NIST CSF), the complete Cybersecurity Capability Maturity Model (C2M2), a wizard-based on-ramp to the C2M2 called C2M2 Quick Launch, and coming soon, a wizard-based on-ramp to the NIST CSF called the NIST CSF Quick Launch.

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Leaders Roundtable

Core Systems:

Integrating Digital, Payments and the Core


Celent - http://www.celent.com
Read Stephen Greer's comments:
https://www.cunews.com/Celent.pdf

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:
https://www.cunews.com/ESP.pdf

Member Driven Technologies - http://www.mdtmi.com
Read Gary Lee's comments:
https://www.cunews.com/MDT.pdf

Share One - http://www.shareone.com
Read Teri Van Frank's comments:
https://www.cunews.com/ShareOne.pdf

Sharetec - http://www.sharetec.com
Read Sharetec Partners' comments:
https://www.cunews.com/Sharetec.pdf

Symitar - http://www.symitar.com
Read Shanon McLachlan's comments:
https://www.cunews.com/Symitar.pdf


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Technology and Marketing

 

Email Marketing: Still the Most Powerful Marketing Tool

Marketing is not a simple process. There are various practices, tactics, and strategies that are part of an overall marketing plan - and they are constantly evolving. This article states that one marketing method that has maintained its claim to fame: email marketing. According t this article, email marketing still promises to deliver the highest ROI of all marketing channels—$42 back for every dollar you spend.

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Online Banking/E-Commerce/Website Design

 

Replace Plastic Payments Cards with Recycled Material

Danske Bank is to phase out all existing payment cards and replace them with cards made from 86% recycled plastic. After a trial period, the new cards will begin to replace the standard plastic payment cards - both Visa/Dankort and Mastercard - for all customers.

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Branching Out: Why Improving Digital Experiences Is Key to Fending off Challenger Banks

The author is convinced that becoming more consumer-centric does not need to involve a large amount of organizational buy-in and budgetary support. Instead, FIs can ‘start small’ – focusing their efforts on adopting specific technologies to improve parts of the consumer experience. This could be as simple as mapping accountholder journeys on mobile services so that the FI can understand and address pain points, or adding new services, such as real-time advice. He concludes that The good news for traditional FIs is that it’s not a case of needing to start from scratch; they already have a solid base of digital channels to build on to add more value in their battle against online-only banks.

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Internet Access

 

Biggest WAN Pain Points: Security and Service Flexibility

Corporate WANs are failing to deliver on businesses’ priorities, with 55% of respondents citing security is the biggest pain point, 43% service flexibility, 36% supplier performance, and 35% network congestion, according to a survey from Telia Carrier. The survey also found that demand for new tools and technologies to improve workflows and increase transparency is strong. For example, 90% would like their network partners to adopt more machine-to-machine workflows and automation to enhance their services, and 68% say they already use APIs to achieve real-time visibility of their network performance or control of their network infrastructure.

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Red Canary Enters Cloud Workload Protection Space

Red Canary announced the launch of Red Canary Cloud Workload Protection, a cloud workload protection (CWP) solution that provides visibility and threat detection for security teams. This new solution is purpose-built for cloud Linux workloads and focuses on runtime threat protection and response.

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Call Centers

 

Take Your Call Center Culture Back to the Basics

The author argues for going back to the basics of employee engagement in your contact center - attracting rich talent, encouraging growth and maintaining momentum through reward and recognition. She states that Soft skills like compassion and active listening have always been important. But now, decision-making, critical thinking and good judgment are equally necessary because calls are more complex than they used to be.

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