Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

November 1, 2021

This Week's News is Sponsored by Better Branches ~



General News


New CUSO Formed Offering Compliance, Governance Services

RedZone Compliance Services, a provider of regulatory compliance and governance solutions, said it has joined with Launch Credit Union to form RedZone Protects, LLC, an enterprise risk and compliance focused CUSO.



Earned Wage Access from Accelewage Now a CUSO Offering

CU SOL, an Albuquerque, NM-based CUSO announced its official launch of Accelewage, an exclusive earned wage access (EWA) program for CUs. Accelewage is a financial wellness benefit that gives employees of participating credit unions access to part of their earned wages before their next paycheck with ease and minimal cost. The program can also be extended to business members and their employees.





Hardware News


Why Aren’t Optical Disks the Top Choice for Archive Storage?

Optical media is the longest lasting medium currently in production. It can reliably hold onto your data for 50-100 years without power or cooling, and without the worry of magnetic degradation. Using recordable optical media such as DVD-R is perfectly suitable for long-term archiving because it is write-once, read-many, meaning it is physically immutable—cannot be changed—so the data on it is tamper-proof. This article explores why this media does not dominate archived storage.



The Best Windows Laptops of 2021

This article provides a guide to some of the best Windows laptops of 2021. It looks a various categories such as: A Windows laptop for remote professionals, A Windows laptop for budget-conscious professionals, A Windows laptop for traveling professionals, etc.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


Back to Top

Software Updates


From Open Banking APIs to Banking-as-a-Service: How Big Is the Leap?

Open Banking and Banking-as-a-Service (BaaS) are terms used for APIs in the financial space. The difference between Open Banking and BaaS APIs is how deeply the respective type of API can be embedded, how much of the lifecycle of the exposed banking product is captured by the API, and which lifecycle activities of the banking product happen within the embedded context vs. outside of it. The author goes on to explore these differences in this article.



Quest on Demand Audit Anomaly Detection Helps Tackle

Quest Software released On Demand Audit (ODA) anomaly detection to protect against ransomware by detecting anomalous behavior in hybrid Active Directory (AD) and Microsoft 365 environments. ODA anomaly detection acts as an added layer of defense by detecting significant surges in activity that could be indicative of an attack or compromise so organizations can try to stop attackers before they get into their environments.



Back to Top



2021 ATM Fee Study

According to Bankrate’s data, the total cost of the average out-of-network ATM withdrawal fell for the second straight year to $4.59. The fee which is charged by the ATM owner has increased every year, except for three (2004, 2020 and 2021) in the past 24 years. ATM surcharges, on average, cost non-customers $3.08, the same as last year and down a penny since 2019’s record high.



Smart ATMs Help Serve the Underserved

Some underserved segments have traditionally relied on ATMs to gain access to cash, but one company is expanding ATM services to include a variety of tools for them. Maya Labs recently developed its Smart ATM platform, which provides low cost check cashing, money transfer, real-time bill payment, cell phone reloads, micro loans and bitcoin to the underbanked.



Back to Top

CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Share One

Share One

and their client is:

Missouri Valley Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


Back to Top

Wireless World


Pandemic Widens Mobile's Lead as Preferred Way to Bank

Mobile banking was already the most popular method for American consumers to interact with their accounts before the COVID-19 pandemic struck. But since March 2020, the proportion of consumers using mobile platforms has jumped 11 percentage points. Online banking with a laptop or personal computer ranked second both pre- and post-COVID, with 24% of respondents preferring that method before the pandemic, and 26% since.



Stationary 5G Is Great, but It Isn't Ready for All Business and Office Environments

Organizations of all types are adopting stationary 5G, and employees in a wide variety of industries are reporting success. Proponents argue that it offers high download and upload speeds and is affordable. Detractors state that the connection isn't consistent and regularly switches between 4G and 5G, and that latency can be a problem.



Back to Top

Security Section


9 Key Security Threats That Organizations Will Face in 2022

A recently released report by cyber threat intelligence provider Check Point looks at some of the security challenges that organizations will likely face next year. Some of the predictions include exploitation of micro-services, an increase in mobile malware attacks, and penetration tools will continue to be used in attacks.



Back to Top


Leaders Roundtable

Core Systems:

Optimizing Your Core System

Celent - http://www.celent.com
Read Stephen Greer's comments:

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Matt Baaki's comments:

Symitar - http://www.symitar.com
Read Shanon McLachlan's comments:

TCS - http://www.tcs.com
Read TCS BaNCS Global Banking Team's comments:


Back to Top


Technology and Marketing


3 Website Marketing Strategies Proven to Increase Conversions

The author recommends that you implement the following 3 marketing tactics: 1) Retargeting; 2) Email marketing; and 3) Content marketing. He then goes into the details of each strategy in this article.




Back to Top


Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by Credit Union tech-talk and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding CU Goals with Smart, Flexible Solutions


Digital Transformation: A Credit Union Imperative

The Digital Banking Market Is Heating Up

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond


Back to Top ↑

Online Banking/E-Commerce/Website Design


Mastercard Introduces Accessible Card for Blind and Partially Sighted People

Mastercard has introduced a new accessible card standard for blind and partially sighted people called the Touch Card. It introduces a system of notches on the side of the card to help consumers use the right card, the right way, by touch alone. The new Touch Card credit cards have a round notch; debit cards have a broad squarish notch; and prepaid cards have a triangular notch. The standard has been designed to work with point-of-sale terminals and ATMs.



UNIFY Financial CU First to Offer Members Ability to Buy, Sell, Hold Bitcoin

UNIFY Financial Credit Union claims to be the American CU to enable their members to buy, sell and hold bitcoin. They are offering the bitcoin availability through the integration of solutions provided by NYDIG and the Q2 digital banking platform. The $3.59-billion UNIFY Financial has more than 265,000 members.



AmEx Launches New Fully Digital Business Checking Account and Debit Card

American Express has introduced its new Business Checking account designed for small and mid-sized businesses. They say that their fully digital Business Checking account offers a secure, high-yield, and low fee digital banking experience with a competitive APY of 1.1%. The checking account connects with existing American Express Credit Cards and comes with a Business Debit Card, the first to be issued in the U.S. by American Express.



Back to Top

Internet Access


The TOTAL Security Strategy: How to Build Trust with Banking Cloud

In financial services, cloud computing is taking center stage as open banking gains traction and businesses migrate applications, data and analytics onto cloud platforms. Cloud security, however, is a major concern due to risks and regulatory challenges as well as the cost and complexity of implementation. To help solve these challenges, the author recommends the "TOTAL" security strategy. He goes into detail in the article by what he means by TOTAL.



Avast Secure Browser PRO Helps Protect from Web-Based Threats

Avast launched a premium version of its free secure and private browser, Avast Secure Browser PRO. A Chromium-based browser for Windows PCs includes an integrated VPN and Adblock technology for people who need a suite of security, privacy and performance services to tackle web-based threats. The subscription service has three tiers and includes a seven-day free trial.




Back to Top

Call Centers


LiveVox Announces Workforce Management Solution

LiveVox has announced LiveVox WFM. The solution’s key capabilities include: Agent Scheduling; Forecasting; Automated Schedule Adjustment Plans; Automated Schedule Attendance Monitor; and more.