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August 1, 2022

This Week's News is Sponsored by Better Branches ~



General News


Finopotamus Announces 2022 Tekkie Award Winners

Finopotamus announced the winners of its 2022 Tekkie Awards. Tekkie Award categories and winners are: Artificial Intelligence: Lebanon FCU; Core Integration: TruStone Financial; Lending: Digital FCU; Marketing: 4Front CU; Self Service: Wescom CU; and Technologist of the Year: Ben Maxim, VP of Digital Strategy And Innovation, MSU FCU.



CU*Answers Collaborates with 4 PJ Consulting on De Novo Initiative

The strategic initiative of CU*Answers to support de novo credit union efforts by providing pro bono core processing and operational services has announced a collaborative alliance with 4PJ Consulting. CU*Answers, as a 100% credit union owned co-operative, has for the last twenty years subsidized the start-up initiatives of over fifteen CUs in recent years.





Hardware News


Samsung’s Newest SSD Is Unlike Any You’ve Come Across Before

Samsung Electronics' new SSD is classified as a computational storage device (CSD), which means it handles data processing on-board, thereby minimizing bottlenecks created by the need to pass data between storage and the CPU, GPU and RAM. Powered by a Xilinx SoC from AMD, the second-generation SmartSSD is said to cut processing time for heavy database queries by 50% and energy consumption by up to 70% as compared with traditional non-CSD configurations.



Enterprise SSD Prices Are in for a Drop

TrendForce predicts consumer SSD product prices will decline 8% to 13% in the third quarter of 2022, while enterprise SSDs will drop 5% to 10% in Q3, and the trend may continue into the fourth quarter if demand doesn’t improve. The economy is impacting server brands’ shipments of whole devices and curtailing enterprise SSD purchases, according to TrendForce.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


What You Need to Know About SQL Server 2022

With the latest public preview available, it's time to decide if you want to upgrade to Microsoft's most cloud-connected version of SQL Server so far. So while SQL Server 2022 enables migrating workloads to Azure SQL Managed Instance with virtually no downtime using distributed availability groups, users can also restore databases back to SQL Server on their own infrastructure. SQL Server can use Azure services for backup, business continuity, analytics, policy and data governance.



Aruba Rolls out AIOps to Ease Network and Security Pain

Aruba, a Hewlett Packard Enterprise Company, has rolled out new AIOps capabilities for its Edge Services Platform (ESP) that can help ease much of the pain felt by IT pros today. The term AIOps is very broad and can include everything for deployment support to configuration to post deployment management. This article highlights some of the powerful new features of this platform.



Software Section Sponsored by
Aurora Advantage (A Product of CSPI)

Aurora Advantage



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Cardless ATM Market to Grow by $2B

The cardless ATM market will grow by $2.11 billion from 2022 to 2026, according to a press release from ResearchAndMarkets.com. The primary drivers of the market include saturation of smartphones as well as increasing adoption of contactless payments and transactions. The emergence of the biometric ATM and cash recycling are also boosting demand for cashless ATMs.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

Eastman Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Mobile Banking Is Now the Primary Delivery Channel: What's the Impact?

“If you look at mobile banking overall, it is a huge wave that hasn’t crested yet,” according to Bill McCracken, president, Phoenix Synergistics. He says that beyond simply adding clickable options to an app, as important as they are, the next quantum leap in mobile banking will be to incorporate real-time conversation capability between users and human representatives, most optimally including both audio and video connectivity through the app.



Moving to Mobile Banking 3.0

More than 65% of consumers are using mobile apps more frequently, and the majority expect to continue doing so, according to S&P Global Market Intelligence’s annual U.S. mobile banking survey. But simple apps are no longer enough. Hot topics include cardless ATM withdrawals, QR codes and voice-initiated payments. Other trends include tailored messages, facial recognition, virtual branches, cryptocurrency services and embedded banking—such as the “buy, now pay later” options that are increasingly prevalent on retail websites. The article concludes that FIs must "become digital enterprises—not only in terms of their customer interactions but also in digitizing and modernizing all facets of their operations, products and experiences.”



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Security Section


What the Frontline Fraud Fighters Are Seeing

When asked about the single most-important investment their company could make to manage fraud more effectively, fraud fighters most often chose “new tools or services to fight fraud” from a lengthy list of possible options. Responses related to data also floated to the top of the list, including “availability of real-time data” and “availability of enterprise-wide data.” The article recommends that FIs continue their work to: Create a multi-layered approach to detecting identity fraud attacks and schemes; Strive for an automated, enterprise-wide system; Challenge-test fraud defenses continuously; and now the fraud-solution providers in the marketplace.



Aqua Launches Out-of-the-Box Runtime Security

Aqua Security announced the launch of out-of-the-box runtime protection with minimal configuration to help stop attacks in real time on running workloads. Protection is composed of new curated and optimized default security controls, as well as advanced threat intel from observations of real attacks on cloud native environments.





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Technology and Marketing


Bad Data: It's Costing Your Credit Union

Bad data happens at every organization. Here are common data saboteurs and how to get at the source of the problem: 1. Incomplete or wrong data from members or employees; 2. Poor data in vendor and third-party files; 3. Lack of data standardization; 4. Formula errors; and 5. Natural data decay.



Banking Must Upgrade Marketing Technology to Become Future-Ready

To succeed in the future, the author says that FIs will need to move beyond their traditional product and service mindset. He states that it is crtical for FIs to be abe to seamlessly deliver messages across multiple channels, such as a phone, tablet, computer and even smart devices simultaneously. Plus, it has also become more important to create two-way interactions as opposed to simply using push communication. He goes on to discuss some marketing technology upgrades that he feels are table stakes going forward.



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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by Credit Union tech-talk and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding CU Goals with Smart, Flexible Solutions


Digital Transformation: A Credit Union Imperative

The Digital Banking Market Is Heating Up

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond


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Online Banking/E-Commerce/Website Design


Buy Now, Pay Later Loans Can Get Complicated When You Want a Refund

Nearly 70% of buy now, pay later users admit to spending more than they would if they had to pay for everything upfront, according to a survey from LendingTree. As a result, 23% of consumers said they’ve regretted financing a purchase this way, LendingTree found. BNPL return policies vary and, in most cases, you’ll need to contact the merchant, as well as the loan provider, to get your money back. Retailers may also have their own rules for BNPL returns and whether goods bought online can be returned in store.



U.S. Consumer Watchdog to Scrutinize Crypto Payments

The top U.S. consumer watchdog plans to scrutinize the use of cryptocurrencies for real-time payments and ramp up oversight of Big Tech companies as they expand into the traditional financial sector, its director told Reuters. Big online companies could drive the widespread adoption of cryptocurrencies for real-time payments, which would be a "heavy" focus for the agency, said the CFPB's Chopra, adding that the agency is concerned about the risks of hacks, errors and fraud.



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Internet Access


Three Ways Internet Connection Monitoring Enhances Productivity

Remote and hybrid work environments are definitely here to stay. This article looks at 3 ways that Internet connection monitoring can improve remote worker productivity: #1: Faster Resolution and Less Downtime; #2: Network Transparency & Testing; and #3: New Hire Pre-Qualification.




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Call Centers


Using KM to Onboard and Train Agents Remotely

This article recommends creating a series of onboarding guides within your KM (Knowledge Management) tool. It suggest following these 5 steps: 1: Digitize or Migrate Existing Documents in your KMS; : Import or Create Multimedia Material; 3: Use Decision Trees to Model Onboarding and Training Processes; 4: If you have built-in E-learning, Use it; and 5: Encourage & Incorporate Feedback.