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Jack Henry announced the development of Jack Henry Financial Crimes Defender. The Financial Crimes Defender platform's analytics engine integrates Feedzai, and includes the firm's next-generation AI/ML RiskOps engine.
Alliant CU, along with its fintech partner MANTL, unveiled its new omnichannel deposit and originations solution – MANTL for Credit Unions. They state that the custom-built solution “provides omnichannel consumer and business deposit origination platforms that automate up to 97% of application decisions and significantly reduce application abandonment.”
Firewalls were born in the 1990s, alongside Windows 95 and Internet Explorer. They've been a staple of network security since, which prompts the question: Are firewalls still relevant? This article explores this question in-depth.
Kestrel is Microsoft's default ASP.NET Core web server and runs on all .NET Core platforms. It’s designed to work behind load balancers such as Nginx, as well as to support modern web technologies such as gRPC. It’s a relatively lightweight server compared to IIS, and as it’s cross-platform, it simplifies how you might choose a hosting platform.
Drata launched Risk Management which enables users to manage end-to-end risk programs by continuously monitoring, identifying, assessing, and treating risks. Features of the comprehensive Risk Management solution include: Risk register; Continuous automated monitoring; and Integrated risk and compliance.
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Applied UV Inc. has won a patent for a solution to neutralize pathogens on ATM surfaces. The patent is specifically for its wholly owned subsidiary SteriLumen, which uses ultraviolet light to kill pathogens, according to the firm.
Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:
and their client is:
In 2021, 64% of Americans used banking apps, and the number of people willing to manage their money online is growing. The author states that there are 4 crucial principles developers should keep in mind while creating mobile banking software. The key features of a well-thought-out design include: 1) Simplicity; 2) Intuitive design; 3) Customizability; and 4) Adaptability.
T-Mobile will be using a dedicated slice of mid-band 1.9 GHz PCS spectrum to be integrated into the Starlink satellites that are launched next year to connect people in remote areas of the U.S. They said that it’s like putting a cellular tower in the sky, just “a lot harder,” which is why T-Mobile teamed with the experts at SpaceX to make it happen. They stressed that this is about making sure people have the ability to connect when off the grid and out of terrestrial cell phone range. Even if all the cell towers were taken out in a disaster, the phones would still work due to the satellite connection.
Acronis researchers have concluded that ransomware continues to be the number one threat to large and medium-sized businesses. Nearly half of all reported breaches during the first half of 2022 involved stolen credentials, which enable phishing and ransomware campaigns. In response, this article states that organizations must setup defenses that combine anti-malware, EDR, DLP, email security, vulnerability assessment, patch management, RMM, and backup capabilities all in one place.
The drive to create a data security standard designed for digital financial services applications that use cloud-computing, such as open banking, continues to gain momentum. Anecdotes AI, Codat, Skyflow, and Very Good Security are the latest digital finance companies to join a group of financial technology and security compliance companies supporting the Open Finance Data Security Standard (OFDSS). The standard is intended to create strong, auditable data security guidelines that maintain alignment with common and relevant criteria found in other security frameworks, while providing clear requirements optimized for cloud-native, technology-focused startups and growth-stage companies.
Technology and Marketing
The author offers some solutions to FIs looking for more responses to their social media campaigns. Three of them are: 1) Go where your accountholders have accounts; 2) Ask lifestyle questions; and 3) Make financial education fun.
Rather than in-person communication, one-to-one omnichannel marketing focuses on using many channels to connect with people. This article offers three guidelines for shaping a personalized omnichannel strategy: 1) Engage on the consumer’s preferred channel; 2) Humanize your interactions; and 3) Customize your messaging.
Benchmarking Your Digital Banking Strategy
Access Softek - http://www.accesssoftek.com
Read Chris Doner's comments:
Humanizing Digital: Increasing Account Holder Loyalty and Exceeding CU Goals with Smart, Flexible Solutions
Digital Transformation: A Credit Union Imperative
The Digital Banking Market Is Heating Up
Three Present-Day Goals to Revolutionize Your FI’s Marketing
eSignatures Are Now a Top Priority Across the Nation
Fight Fraud by Better Understanding Your Financial Data
It’s Always About the People: 5 Rules for Digital Banking and Beyond
Credit card issuers are experiencing sizable gains in cardholder satisfaction, trust and Net Promoter Scores, according to the J.D. Power 2022 U.S. Credit Card Satisfaction Study. However, consumers report increased financial stress and interest in alternatives such as buy now, pay later (BNPL). The report concludes that "it is going to become critically important for card issuers to improve product value and boost proactive support for a growing segment of financially stressed customers as we move into this next phase of the economic cycle.”
Binance is set to launch a cryptocurrency payment card that enables users to convert their holdings into fiat for transactions at Mastercard terminals worldwide. Cryptocurrencies are converted to fiat currency in real-time at the point of purchase. The prepaid card, currently available in beta, will first be introduced in Argentina, before roll out to other markets.
Comcast Business is leveraging Fortinet’s cybersecurity expertise to provide enhanced secure access service edge (SASE) products. Clients will be able to choose from Comcast Business’ SASE or security service edge (SSE) solutions, both of which will be delivered through Comcast’s Business Secure Gateway devices. Comcast’s SASE and SSE portfolio includes features such as Firewall as a Service (FWaaS), Data Loss Prevention (DLP), Zero Trust Network Access (ZTNA) and more.
With 90% of organizations claiming success with their multicloud strategy, according to a 2022 HashiCorp survey, this article claims that it’s time to shift your attention from whether your organization should embrace multicloud to how to effectively do so. However, a talent shortage is the number one inhibitor to multicloud success. As the HashiCorp survey found, “the top approach to solving this conundrum is to standardize on a common cloud operating model — a set of common tools and automated workflows chosen and enforced by platform teams leveraging the most skilled personnel.”
The U.S. State of Multichannel Customer Service report found two thirds of people are frustrated with a company before they even get on the phone with an agent, often thanks to anger-inducing voice response systems still widely used. The author states that the service process — as it operates now at many FIs — is fragmented. He goes on to discuss the evolution of the call center, which was a phone concept, to the contact center — which is an omnichannel experience — to what can now be labelled ‘channelless.’