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July 4, 2022

This Week's News is Sponsored by Better Branches ~



General News


CU*Answers Upgrades Systems

CU*Answers is embarking on a significant project to replace the server and data storage hardware that comprise the CU*BASE core processing platform. The CUSO upgrades the host core environments at both the primary and secondary data centers every three years. The process is simplified by a high availability program that allows teams to introduce new hardware, replicate data to synchronize systems, and test configurations and applications prior to promoting the new servers to the production role.



Two CUs Select Strum Platform for Marketing Analytics

Strum Platform said two CUs have selected its Azure cloud-based marketing analytics technology platform. Choosing the solution were the $1-billion, Chicago-based Great Lakes FCU and the $750-million, Saginaw, MI-based Team One FCU.





Hardware News


FS Adds New Data Center Switches

FS.COM has introduced a series of data center switches with speeds of 10G, 25G, 40G, 100G, and 400G, aiming to target data center networks with different sizes. These switch portfolios are high-performance leaf and spine switches designed for branch, campus, and data center networks. All the switches are equipped with the Broadcom chips and offer advanced features such as EVPN-VXLAN, MLAG, RoCE, and programmability.



Protect Your Browsing with Hardware Device

The Deeper Connect Mini Decentralized VPN & Firewall Hardware is a portable cybersecurity solution that goes beyond a VPN for a one-time payment. The company claims that it is the world’s first decentralized VPN (DPN) and cybersecurity hardware device. The DPN offers multi-routing, smart routing and unrestricted access to content worldwide without sacrificing browsing speeds or putting your connection on a centralized server.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


How FIs Can Shed Light on the 'Black Box' of AI Decision-Making

'Explainable AI' can shed light on the 'how' of AI decision-making. This is becoming increasingly important as regulators insist on knowing how algorithms arrive at certain outcomes, especially in regards to lending. According to a report from Deloitte, “the ‘black-box’ conundrum is one of the biggest roadblocks preventing banks from executing their artificial intelligence (AI) strategies.” The emerging field of explainable AI (or XAI) can help FIs navigate issues of transparency and trust, and provide greater clarity on their AI governance, according to the company. This article takes a deep dive into XAI.



14 Best Practices for Microsoft Teams Video Meetings

This article lays out 14 things to do before, during and after leading a video call in Microsoft Teams to help ensure a beneficial experience for all.



Software Section Sponsored by
Aurora Advantage (A Product of CSPI)

Aurora Advantage



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ATM Servicing: Simple Solutions to Common Problems

When it comes to ATM servicing, the same issues tend to pop up again and again. For example, ATMs often get jammed, or the power might drop due to the fact the ATM is sharing a power outlet with many other devices. This article covers some simple solutions to common ATM issues such as these and more.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

Community Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


67% of Consumers Indicate That They Now Regularly Make Contactless Payments

Over a third (39%) of American consumers have permanently changed how they pay since early 2020, when the COVID-19 pandemic began, reveals research by leading specialized payments platform Paysafe. Their report shows that two-thirds of consumers (67%) indicate that they now regularly make contactless payments with their credit or debit card, and over a third (37%) make NFC-enabled payments with their smartphone or even a wearable device. One in ten consumers (9%) say that all their transactions are now contactless.



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Security Section


Cerby's Platform Helps Manage Shadow IT

Security automation startup Cerby is exiting stealth mode with the public launch of a security platform designed to help organizations deal with shadow IT — IT products that are used by staff without prior approval or knowledge of IT staff. They claim that they are launching a first-of-its-kind platform dedicated to the detection and protection of what they call unmanageable applications. Their approach entails minimizing friction between users and IT teams by taking an enrollment-based approach to the detection and protection of applications that combines employee autonomy and corporate security.



How Visa Fights Fraud

Visa Advanced Authorization (VAA) scoring service, one of the company’s most prominent offerings, uses artificial intelligence and machine learning techniques to score the likelihood that a transaction in progress is fraudulent. It does so in just 300 milliseconds, allowing customers and merchants alike to transact with more confidence in real time. They claim that VAA prevented $26 billion in fraud on its network in 2021 alone. The company is also using deep learning to study false declines (i.e., when a purchase is erroneously flagged as fraud), aiming to reduce those by 30% and also to refine its understanding of legitimate versus fraudulent activity.



Security Section Sponsored by
RedZone Protects

Connect with industry leaders and your peers on the latest cybersecurity strategies and trends for CUs focusing on Risk Management, Regulatory Compliance, Audit, and Information Technology with an innovative look to the future!

Mark Your Calendars:
October 12th – 14th at the TradeWinds Resort in St. Petersburg, FL

RedZone Protects

Register Today: https://redzoneprotects.com/online-registration/



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Technology and Marketing


Loyalty and Rewards Best When Personalized

Using apps to deliver offers and rewards isn’t necessarily a new thing, but it’s often an irrelevant thing because the offers aren’t personalized or relevant. However, offers can be made relevant, in real time, across channels, and chiefly due to one overarching principle: Data is king. This article explores how performance data, cardholder data and transaction-level data can help issuers craft and launch logical product offerings that are close to home, where context and timing matter.



CU’s New TV Spot Looks to Flip the Model

Spectra Credit Union here has launched a TV spot that seeks to flip the whole model of a credit union being a bricks-and-mortar operation with digital support channels. Instead, it describes itself in its tagline as “Your online bank with branches.” The 30-second ad from the $560-million Spectra CU shows a variety of active people dancing interspersed with others as they log into their Spectra Credit Union accounts in a variety of settings, all to an upbeat music track. There is no dialogue or voiceover, just the words, “Banking as Easy as” followed by the words, all appearing independently with related sound effects, “Swipe. Tap. Click. Ding.”



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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by Credit Union tech-talk and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding CU Goals with Smart, Flexible Solutions


Digital Transformation: A Credit Union Imperative

The Digital Banking Market Is Heating Up

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond


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Online Banking/E-Commerce/Website Design


Financial Literacy and Digital-First Banking

More than 65% of Americans currently use digital banking, up from 61% in 2018, and this trend is expected to continue as services that were once available only in-branch, such as loan applications and account openings, move online. This article states that younger consumers are both drawn to digital banking technology and are becoming more reliant on it for financial knowledge, and therefore FIs must pick up the slack and provide both informative and friction-free digital banking experiences that meet these consumers where they are.



What’s next for BNPL?

There has been a lot of news recently around Buy Now Pay Later (BNPL), such as Apple’s announcement of a BNPL solution. However, some service providers have been struggling with issues such as valuation, while reports around the dangers to consumers continue to make headlines, both of which have prevented BNPL from shedding its controversial status. The author concludes that he expects the BNPL landscape to continue to grow, but that growth will slow because expanded regulation, increased competition, and economic factors will provide plenty of friction for BNPL solution providers moving forward.



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Internet Access


Zscaler Unveils CNAPP Platform

Zscaler revealed its new cloud-native application protection platform (CNAPP) platform dubbed Posture Control. It is designed to help security teams collaborate more efficiently to prioritize and remediate risks in cloud-native applications earlier in the development lifecycle. CNAPP products secure cloud-native, microservices-based architectures including containers, Kubernetes, and serverless. Gartner expects CNAPPs to consolidate a large number of previously siloed capabilities including runtime cloud workload protection platform (CWPP), cloud security posture management (CSPM), cloud infrastructure entitlements management (CIEM), development artifact scanning, and infrastructure-as-code (IaC) scanning.



Time for a Mid-Year Browser Security Check

The author recommends thinking about your browsers as separate operating systems, and act accordingly to protect them. (She recommends using more than one browser). One solution that she recommends is uBlock Origin, which you can install and deploy as a standalone extension. Once it’s installed, you can then build whitelists of sites that you will allow and adjust other settings as needed.




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Call Centers


5 Tips to Create a More Engaging Remote Training Experience

Training new contact center agents remotely can be challenging. When your new agents are in an entirely different location, it is difficult to know if they are engaged and learning what they need to during training. The author provides five tips to help you create a more engaging remote training experience for your employees: 1) Turn cameras on; 2) Have a schedule and stick to it; 3) Use breakout rooms; 4) Move lecturing to courses or videos; and 5) Focus on activities that simulate on-the-job situations.