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June 6, 2022

This Week's News is Sponsored by Better Branches ~



General News


Jack Henry Adds Vendor Management to Governance, Risk and Compliance Suite

Jack Henry & Associates announced its new Vendor Management Program, a service built into its Governance, Risk and Compliance (GRC) Suite. The Vendor Management service provides consulting expertise to assist CUs in reducing or mitigating risks when working with external service providers, IT vendors, and related third parties.



Allegacy FC Partners with NCR and Google Cloud

NCR announced that North Carolina-based Allegacy FCU will implement NCR and Google Cloud’s data warehousing and analytics solution. NCR will bring together a number of disparate data sources across Allegacy FCU’s departments to provide a dashboard with data visualization tools.





Hardware News


Dell's IPS Black Monitor

The Dell U3223QE looks like any past Dell Ultrasharp monitor. But this one has a trick up its sleeve: It’s among the first monitors to use LG’s new IPS Black panel technology. IPS Black is a new iteration of IPS panel tech that promises to boost contrast by lowering the deepest, darkest shade of black the panel can achieve. It has a 31.5-inch, 4K panel that promises to deliver up to 98 percent of the DCI-P3 color gamut.



Kingston Digital Launches Hardware-Encrypted USB Drive

Kingston Digital released its latest encrypted USB drive, IronKey Vault Privacy 50 (VP50) with FIPS 197 certification and AES 256-bit hardware-encryption in XTS mode for data security. Kingston IronKey Vault Privacy 50 supports Admin, User, and One-Time Recovery passwords with Complex or Passphrase modes. This multi-password option enhances the ability to recover access to data on the drive should one of the passwords be forgotten.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Eliminating AI Bias from Decision-Making

The financial services industry’s use of machine learning (ML) and artificial intelligence (AI) is expected to skyrocket in the next few years as it strives to deliver hyper-personalized user experiences, improve operational efficiencies and expand product and service offerings. However, the head of the Consumer Financial Protection Bureau has warned about AI bias leading to “digital redlining” and “robot discrimination,” and vowed the bureau would take a “deeper look at how lenders use artificial intelligence or algorithmic decision tools.” This article details some specific steps FIs can take to minimize, if not eliminate, bias in their AI/ML models.



How to Audit Microsoft Active Directory

Microsoft’s server tools include Best Practices Analyzer (BPA), but it doesn’t identify some of the means that attackers use to go after Active Directory domains. Several other resources can help analyze the health and security of Active Directory domains including Purple Knight from Semperis, PingCastle, or Quest’s Active Directory health check tool.



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Deployers Are Driving Growth in the U.S., but Overall the ATM Count Is Sliding

Few payments sectors were harder hit by the pandemic than ATM networks around the world, and now numbers released over the weekend indicate that the global ATM installed base continued to decline last year, albeit at a slower rate than in 2020. The U.S. market, indeed, saw its ATM count increase in 2021, according to the data from the U.K.-based payments-research firm RBR, thanks to independent ATM deployers. The firm credits these operations with restarting machines that had been deactivated during the pandemic and with forging ahead with new installations.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:
NorthEast Alliance Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


For Mobile Banking, the Product Is the Experience

According to the BAI Banking Outlook for 2022, mobile channel usage is expected to rise in the next three years, which would continue a trend in place since the start of the pandemic. Online banking—primarily conducted on laptop and desktop computers—held steady, while branch banking and drive-up declined slightly in their share of the omnichannel mix. This article discusses the importance of mobile banking in all demographics.



Is Google Wallet the Same as Google Pay?

Google just announced the return of Google Wallet for Android and Wear OS, which much like Google Pay, allows you to store debit and credit cards, flight passes, event tickets, vaccination cards and more recently, digital IDs and driver licenses. Google Wallet will become the primary Android payment service and wallet where you store your hotel keys, driver's license, boarding passes and more, as well as make contactless payments. Google Pay will stick around, but only as a service to send payments to friends and family.



Mobile Banking Heists on the Rise with Growing Risk of Trojan Horse Malware

A new report titled, “Mobile Banking Heists: The Global Economic Threat,” examines more than 600 financial apps, which account for more than 1 billion downloads worldwide, and the degree to which 10 prolific banking trojan families target them. In addition to a detailed examination of 10 major banking trojan families and the mobile apps they target, the report also chronicles how this threat is increasing.



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Security Section


Active Directory Security Updates: What You Need to Know

Recent Active Directory updates address critical privilege bypass and elevation vulnerabilities. The author highly recommends implementing them now if you can.



10 of the Hottest New Cybersecurity Startups at RSA 2022

Cybersecurity startup companies use the RSA Conference to make their public debut and showcase their products. Here are 10 of the more interesting security startups showcasing their capabilities this year: 1) Cado Security; 2) Cympire; 3) Fend; 4) Flow Security; 5) Fuzzbuzz; 6) GitGuardian; 7) Infinipoint; 8) SafeBase; 9) ShardSecure; and 10) ShiftRight.



Security Section Sponsored by
RedZone Protects

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Technology and Marketing


Improve Engagement with Your Card Program

The author contends that your card program serves as a daily reminder of your innovation, personalization and relevance. She states that card programs are not simply a noninterest income generator, but rather a powerful strategic differentiator. She is convinced that many cardholders form an emotional attachment to their cards, and goes on to offer reasons why card programs are so critically important.



3 Content Marketing Strategies to Support SEO Success

Ranking at the top of a search page is important, but some observers think that there’s something more important: ranking for the right keywords. Ranking for the topics your target audience is searching for doesn’t come from keyword stuffing or overemphasizing keyword density. Success in this area relies on crafting quality content that audiences love and search engines recognize as authoritative. This article lays out 3 effective content strategies marketers can enact to help support SEO success.



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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by Credit Union tech-talk and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding CU Goals with Smart, Flexible Solutions


Digital Transformation: A Credit Union Imperative

The Digital Banking Market Is Heating Up

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond


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Online Banking/E-Commerce/Website Design


CFPB Takes Steps fto Address Open Banking

The CFPB announced that it is opening the Office of Competition and Innovation as part of a new approach to help spur innovation in financial services by promoting competition and identifying stumbling blocks for new market entrants. The new office will be housed in the CFPB’s Research, Markets and Regulation division. This means that the new office will mostly be focused on conducting market research to identify structural problems that may hinder innovation.



"Critical" Central Banks Understand Impact of Digital Money

The development of digital currency and payments technologies could change how the Federal Reserve conducts monetary policy and the composition of its balance sheet, according the Fed. The Fed is debating whether to create its own version of a digital currency, and regardless of whether the Fed creates a digital dollar, the development of a network of private currencies, the growth in size of stablecoin and crypto markets, and the expansion of private payment options could have a profound impact on FIs and the legacy financial system that central bank policy relies upon.



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Internet Access


Cisco Announces New Innovations to Accelerate Hybrid Cloud Adoption

To advance the hybrid cloud adoption process for businesses, Cisco has introduced several new items in the form of both software and hardware products. The new items announced include new digital capabilities, along with improved infrastructure and data center features. Three big improvements include: 1) Intersight platform updates; 2) Improved infrastructure via Hyperflex Express; and 3) UCS X-Series improvements.



VPNs Can Complement SASE

New security architectures zero trust network access (ZTNA), secure access service edge (SASE), and security service edge (SSE) are making inroads into what had been the domain of remote-access VPNs. This article highlights new protocols like OpenVPN and WireGuard and how they can help keep VPNs relevant in the face of secure access service edge and zero-trust network access.




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Call Centers


What Is Needed to Make a Hybrid Contact Center Model Work?

As the remote or hybrid models of work becomes a staple in all manner of contact centers in all industries, contact center leaders are attempting to define best practices to make such models work. This article delivers 3 recommendatons for running a successful hybrid contact cneter: 1) Give Employees a Reason to Come into the Office; 2) Ensure the Baseline and the Basics; and 3) Communicate Equally With Your On-Site and Remote Workforces.