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March 14, 2022

This Week's News is Sponsored by Better Branches ~



General News


Chargebacks911 and Microsoft Team up to Launch Fraud Protection Solution for FIs

Chargebacks911, a post transaction fraud platform, is working with Microsoft to launch a new fraud protection solution for CUs that identifies and combats fraud with the use of integrated data and adaptive artificial intelligence (AI) technology. They said that their package will cover both pre-authorization and post-transaction friendly fraud protection.



ACI Worldwide Launches Innovative ACI Fraud Scoring for FIs

ACI Worldwide announced the launch of Fraud Scoring Services which they say will deliver next-generation machine learning capabilities for CUs of all sizes to deliver real-time fraud detection and prevention. The solution offers complex machine learning capabilities based on ACI’s incremental learning capabilities.





Hardware News


New Lenovo Devices Look to Power Hybrid Working

Lenovo recently announced a raft of new devices aimed at helping remote and hybrid workers. The most significant product from the launch is the incoming ThinkPad X13s, which is the first to be powered by the new Arm-designed Qualcomm Snapdragon 8cx Gen 3 compute platform. The ultrathin, fanless Windows 11 machine has been designed with hybrid working in mind, boasting a 28-hour battery life and 5G connectivity. Lenovo also announced various refreshes to its ThinkPad lineup, including camera, speaker and connectivity upgrades for the popular T-series laptops, and the new high-end Lenovo ThinkPad X1 Extreme Gen 5.



What’s Next for Ethernet?

Higher, more cost-efficient speeds and getting better integration between IT and operational technology environments are two of the hottest areas of Ethernet development. Ethernet has evolved from 10Mb/sec to 400G and will go to 800G or possibly 1 terabyte Ethernet by about 2030. The focus for now is the development and use of 400G Ethernet.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Network Monitoring Tools Every Admin Should Know

Network monitors are an absolute must-have for any network administrator. This article looks at 5 packages: 1) Wireshark; 2) ManageEngine OpManager; 3) Checkmk; 4) Nagios Core; and 5) Zabbix.



Veeam Backup for Microsoft 365

Veeam Software released the latest version of the company’s Software as a Service (SaaS) product — Veeam Backup for Microsoft 365 v6. The backup and recovery solution for Microsoft 365 enables users to securely back up to any location, including on-premises, in a hyperscale cloud, or with a service provider. New features in v6 increase time savings for IT departments due to diminished burden for recovery requests and additional cost savings as a result of more efficient backups.



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Can ATMs Go Cashless?

This article states that ATM deployers are beginning to feel the heat as cashless is continuing to advance, and recommends looking at Reverse ATMs, where consumers put cash into the ATM and receive a prepaid debit card in return. They see a trend towards a Universal ATM: a device with adaptable parts where deployers can pick and choose what they want to put on the ATM.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their clients are:

Ball State FCU and Andover FCU

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Microsoft Targets 5G Wireless Networks to Make Its Cloud Faster

As mobile carriers build out the next-generation 5G network, Microsoft wants to make that equipment part of its Azure cloud, speeding delivery of services to nearby customers. Microsoft wants to use the 5G equipment of partners like AT&T to provide some processing power that’s located even closer to some customers than regional datacenters - being closer means faster speeds.



Contactless Card Purchases to Exceed 522B Globally by 2026

The number of contactless card purchases made worldwide will increase by an average of 23% a year and reach a total of more than 522B by 2026, up by more than 370B on the 149B recorded in 2020, according to a forecast by Retail Banking Research (RBR). This growth is driven by driven by “many hygiene-conscious consumers gravitating towards contactless payment methods during the pandemic to minimize contact with Eftpos terminals."



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Security Section


TransUnion 2022 Global Digital Fraud Trends Report

TransUnion's 2022 Global Digital Fraud Trends Report found that suspected digital fraud increased 52% between 2019 and 2021 — with travel and leisure, financial services and gaming suffering the largest increases. Plus it found that 63% of consumers indicated they would not return to a website if they had fraud concerns.



How an 8-Character Password Could Be Cracked in Less than an Hour

Advances in graphics processing technology have slashed the time needed to crack a password using brute force techniques, says Hive Systems. They found that an 8-character complex password could be cracked in just 39 minutes if the attacker were to take advantage of the latest graphics processing technology. A seven-character complex password could be cracked in 31 seconds, while one with six or fewer characters could be cracked instantly. They recommend passphrases, which use a long string of real but random words, because an 18-character password with just numbers would require three weeks to crack, but one with the same number of characters using lowercase letters would take 2 million years to crack.



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Technology and Marketing


Use These 3 SEO Metrics to Measure Your Content Marketing ROI

Content marketing ROI is the way to measure how much revenue or conversions your content brought in based on the amount of money, time, or resources spent on it. The author recommends clsoely momnitoring these 3 metrics: 1) Increase In Organic Conversions; 2) Page 1 Keyword Growth; and 3) Increase In Organic Traffic and Clicks.



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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by Credit Union tech-talk and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding CU Goals with Smart, Flexible Solutions


Digital Transformation: A Credit Union Imperative

The Digital Banking Market Is Heating Up

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond


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Online Banking/E-Commerce/Website Design


Why Is Open Banking so Important to Community FIs?

According to this article, open banking helps FIs to expand, broaden, and deepen their knowledge of their accountholders and provide personalized services faster, and in the pandemic, more safely. It discusses 3 ways that open banking can help community Fis compete: 1) New product opportunities; 2) Better and faster payments; and 3) Investment and financial advice.



More than 70 Organizations Showcase Instant Payments Solutions for FedNow

The Federal Reserve launched the FedNow Service Provider Showcase, an online resource designed to connect FIs and businesses looking to adopt the FedNow Service with service providers offering instant payments solutions. To date, 74 providers have submitted fact sheets and videos highlighting products and services that support FedNow Service implementation. Showcase solutions, displayed on the FedNow Explorer site, reflect a diversity of instant payment offerings by payment processors, core banking system providers, mobile and online banking platform providers, payment hubs and gateways, bill pay/presentment service providers and others.



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Internet Access


Perimeter 81 Secure Web Gateway Blocks Access to Specific URLs or Categories of Websites

Perimeter 81 has added a Secure Web Gateway component to its Security Services Edge (SSE) solution. The solution will block access to specific URLs or categories of websites based on the user or the user’s role and other conditions such as the day of the week. These categories are dynamically updated daily so that no site flies under the radar. Employee access to “blocked” or “warned” websites is tracked and logged for monitoring and compliance with auditing requirements and company policies. Bypass rules can be created for those programs that do not require SSL inspection and to ensure employee privacy, for example, when visiting financial or healthcare sites.



7 Reasons to Embrace Web3 — and 7 Reasons Not To

With “Web3” there’s no official committee, and everyone has a slightly different vision of what those four letters mean, but the basic dream is the same: take some of the best ideas from the world of cryptocurrencies and find a way to bring their certainty and security to the rest of the web. The author goes over seven reasons to be excited about the opportunities of Web3 and seven reasons to be more than a tad skeptical.




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Call Centers


The 5 Metrics That Matter Most at One Contact Center

Due to the plethora of data available, it can be tricky to decide which metrics to consider when identifying success points for your contact center. The author posits that metrics can help you evaluate performance factors such as efficiency, operations, sales, quality, and schedule adherence, but you cannot forget to keep your people top of mind when determining which metrics to prioritize. Her contact center focuses on these 5 metrics to help keep her employees are more engaged: 1) Customer Satisfaction; 2) Interaction Quality and Accuracy; 3) Cross Sales; 4) Average Handle Time; and 5) Employee Engagement.