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May 30, 2022

This Week's News is Sponsored by Better Branches ~



General News


MDT CUs Live with DeepTarget Integration into Jack Henry’s Banno Digital Platform

Member Driven Technologies (MDT), a CUSO that hosts the Episys core processing system from Symitar to provide a private cloud alternative for core processing and IT needs, announced that the DeepTarget integration into the Banno Digital Platform is now available for their CU clients. DeepTarget’s Digital Experience Platform (DXP), integrated with the Banno digital banking platform, delivers personalized experiences to members.



Jack Henry and Array to Offer Personalized Credit and Financial Insights

Jack Henry & Associates announced that Array’s credit management services, identity protection tools, and offers engine will be integrated into the Banno Digital Platform. Array has leveraged the Banno Digital Toolkit, the same set of APIs the Banno Digital Platform is built on, to offer consumer credit and identity protection tools.





Hardware News


Intel Details IPU Roadmap to Free up CPUs

Intel is betting that future data-center operations will depend on increasingly powerful servers running ASIC-based, programable CPUs, and its wager rides on the development of infrastructure processing units (IPU), which are Intel’s programmable networking devices designed to reduce overhead and free up performance for CPUs. Intel’s initial IPU combines a Xeon CPU and FPGA but ultimately will morph into a powerful ASIC that can be customized and controlled with open system-based Infrastructure Programmer Development Kit (IPDK) software.



Samsung Electronics and Red Hat Collaborate on Next-Generation Memory Software

Samsung and Red Hat announced a broad collaboration on software technologies for next-generation memory solutions. The partnership will focus on the development and validation of open source software for existing and emerging memory and storage products, including NVMe SSDs; CXL memory; computational memory/storage (HBM-PIM, Smart SSDs) and fabrics.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Microsoft Teams Live Share Takes Meetings Beyond Simple Screen Sharing

Microsoft is adding a new Live Share feature to Microsoft Teams, which will allow participants to start co-editing or co-creating during Teams meetings. Live Share will be available through apps that integrate into Microsoft Teams, offering more interactive meetings that go beyond simple screen sharing.



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Vulnerable Populations and the Case for Cash

This article looks at how cash remains an important payment option and how accessing it may be becoming more difficult for certain vulnerable populations. These vulnerable populations—who tend to be low- to moderate-income households, rural communities, and recent immigrants—are more likely to be un- or underbanked (underserved) and often rely on cash to buy groceries and pay utility bills.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Member Access Pacific


and their client is:

SELCO Community Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Mobile Banking Apps - the Good, the Bad and the Ugly

Mobile banking apps have traditionally been viewed as a cost center. But this undervalues their potential to be both a sales channel, and a cost-reduction channel. They can play a key role in the digitization of many banking processes in a digital transformation program. This article goes on to look at the 7 signs of a good mobile banking app as well as the 4 signs of a bad mobile banking app.



PIXM Pioneers Real-Time Computer Vision Solution to Help Stop Phishing on Mobile Devices

PIXM, a Computer Vision cybersecurity startup, announced the expansion of its anti-phishing products with the launch of PIXM Mobile, which helps protect individuals and organizations from targeted and unknown phishing attacks on mobile devices. They claim that PIXM Mobile is the first cloud-based mobile solution developed with Computer Vision (CV) cybersecurity technology to identify phishing attacks on mobile devices and stop them in real-time, as a user clicks on a malicious link.



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Security Section


Mastercard Offers New Cyber Front Threat Simulation Platform

Mastercard announced the launch of new attack simulation and assessment platform Cyber Front, enabled by a strategic minority investment in Picus Security. Cyber Front, an always-on platform, helps customers strengthen digital ecosystems by validating the effectiveness of their cybersecurity controls to prevent and detect threats. By leveraging a continuously updated library of more than 3,500 real-world threat scenarios, Cyber Front helps reveal security gaps and provides mitigation insights in real-time so organizations can improve upon cybersecurity investments with continuous validation.



Ransomware's Alarming Growth Signals a New Era

The past year has seen a staggering acceleration in ransomware incidents, with 25% of all breaches containing a ransomware component. That's the top-line finding in the 2022 Verizon Data Breach Investigations Report (DBIR), which found that ransomware events in conjunction with breaches ballooned 13% in the past year. The DBIR found that around 40% of data breaches are due to the installation of malware, he said (what Verizon refers to as system intrusions), and the rise in RaaS has led to 55% of those specific breach incidents involving ransomware.



Security Section Sponsored by
RedZone Protects

Connect with industry leaders and your peers on the latest cybersecurity strategies and trends for CUs focusing on Risk Management, Regulatory Compliance, Audit, and Information Technology with an innovative look to the future!

Mark Your Calendars:
October 12th – 14th at the TradeWinds Resort in St. Petersburg, FL

RedZone Protects

Register Today: https://redzoneprotects.com/online-registration/



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Technology and Marketing


6 Marketing Metrics Every Organization Should Track

What digital marketing metrics should organizations track to help stimulate growth? This article breaks down the top six metrics every organization should be looking to optimize this year: 1. Traffic sources; 2. Time on site; 3. Engagement; 4. Customer Acquisition Cost; 5. Customer Lifetime Value; and 6. Brand equity.



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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by Credit Union tech-talk and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding CU Goals with Smart, Flexible Solutions


Digital Transformation: A Credit Union Imperative

The Digital Banking Market Is Heating Up

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond


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Online Banking/E-Commerce/Website Design


NCUA Opens Door to Crypto for CUs

The NCUA has told CUs they can use the technology behind cryptocurrency as long as they follow NCUA principals to ensure compliance with existing regulations and don’t create undue risk. The NCUA does not prohibit credit unions from employing distributed ledger technology (DLT), which is used to support cryptocurrencies, “if it is deployed for permissible activities and in compliance with all applicable laws and regulations, including applicable state laws or state supervisory authority requirements.”



Open Banking in the U.S. Is Moving Ahead, but Not Without Some Debate About Standards

With open banking fast becoming the backbone of today’s payments landscape, the need for an industry standard to ensure protection of consumer data is moving front and center. Data protection in relation to open-banking apps is currently being addressed through the development of a standard by the Financial Data Exchange. Despite the FDX standard, the Consumer Financial Protection Bureau is also developing an open-banking standard, but has reportedly hit a speed bump over how to handle data protection and consumer privacy when it comes to Big Tech’s use of consumer data gathered through open-banking apps. Many observers think that the U.S. is now at a critical juncture to take action on open banking standards.



Braille Cards for the Visually Impaired

CaixaBank has launched a Visa card with Braille reading and writing code embedded for visually impaired cardholders. The new card, developed in partnership with Once and Visa, will initially be applied to CaixaBank's 'MyCard' Visa cards, and will soon be available for all types of their cards: credit, debit and prepaid cards. The main difference from other Visa cards is that the identification number (PAN) is in Braille. The cards also use notches to help users position them correctly in POS terminals and ATMs.



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Internet Access


Dell Offers Data, App Recovery Support for Multicloud Assets

Dell is offering an expanded ecosystem of multicloud data management tools for its customers with a focus on data recovery services, adding recovery vault support for on-premises as well as public cloud assets. Dell has expanded its APEX portfolio, an on-premises IaaS (infrastructure-as-a-service ) solution managed in the cloud, with the introduction of Dell APEX Cyber Recovery Services. This addition is aimed at simplifying recovery from cyberattacks by managing a day-to-day cyberrecovery vault with other Dell-assisted recovery options.



CloudOps: A Framework for Optimizing Your Cloud Operations

CloudOps, for “cloud operations,” has emerged as organizations increasingly move application development and workloads to the cloud, and those cloud outlays become more complex. This article examines what CloudOps is, how it can benefit your organization, and the key issues you should keep in mind when implementing CloudOps.




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Call Centers


Where AI Adds the Most Value in Contact Centers

Artificial intelligence (AI) is appearing in many new contact center solutions, and vendors are adding new AI capabilities at a rapid pace. However, not all AI deployments will add significant value to contact centers. In fact, out of 10 AI-based contact center technologies, the second most deployed solution landed at the bottom of the value chart, according to recent Omdia research. Their results indicate that AI-powered social listening and ticketing implementations lead the way, with 58% of respondents stating they have already deployed this contact center technology. Nearly half (49%) have implemented AI-powered caller intent technology, and 42% have deployed text-based chatbots. AI-powered speech analytics and digital customer contact analytics (for quality monitoring, customer satisfaction, and training purposes) have been deployed by 46% and 45% of organizations, respectively.



Security, Privacy and the Work-from-Home Contact Center

This article discusses the following 3 best Work from Home (WFH) practices: 1) Establish trust with your WFH agents; 2) Empower agents by giving them more control over their interactions and allowing them to tackle each member’s problem without a standard script; and 3) Provide virtual private networks with split tunneling.