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Zerto announced the general availability of Zerto 9 which they say enables organizations to move on from a ransomware attack with minimal data loss and downtime by allowing users to rewind and recover data with granularity from any point in time.
ZSuite Technologies announced the launch of ZEscrow which they claim is the only completely digital commercial escrow solution.
Officially, Windows 11 will only work with specific CPUs, though some hopeful PC users have floated the possibility of modifying their Windows 10 Group Policy to make the eventual Windows 11 update available on unsupported machines. In a Microsoft Q&A video, however, it was made clear that you won’t be able to cheat the requirements like this.
Infinipoint announced a Device-Identity-as-a-Service (DIaaS), its device identity and security posture solution that is part of a zero trust approach to secure device access. The firm's CEO said that "the device has become the weakest link in the organization’s IT security. It’s no use authenticating users if they are on a vulnerable device as this can open the door for an attacker to access your sensitive data and services.”
Regular reviews of the effectiveness of user, admin, and service passwords stored in Active Directory is always a good idea. Specops has a free Password Auditor tool to review the status of passwords in your AD environment. The tool will not make changes to AD but merely read the values of pwdLastSet, userAccountControl and lastLogonTimestamp.
VTB, Russia’s second largest bank, has begun using artificial intelligence to determine the ideal locations for ATMs and branches. They have developed and implemented a machine learning (ML) model that uses Big Data analysis to predict the demand for banking services in specific locations of a target city.
Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:
and their client is:
Global Payments Cards Data and Forecasts to 2025 shows that contactless payments still account for a small but growing proportion of total card spending as they are often subject to spending limits and therefore used for lower-value payments than traditional cards. Usage of contactless cards still varies around the globe, but acceptance will continue to widen, driven not only by card scheme mandates and consumer demand but by merchant convenience too. Many merchants benefit from accepting contactless payments as they increase transactions at the point of sale.
HTML smuggling is a technique whereby bad actors bypass perimeter security to assemble malicious payloads directly on victims' machines. Because it is "smuggled," the dropper is actually assembled on the target's computer, which makes it possible for the attack to completely bypass standard perimeter security. Once installed, the dropper grabs its payload, which infects the computer with remote access trojans (RATs) that allow the attacker to control the infected machine and move laterally on the compromised network.
Cybersecurity researchers at Coveware analyzed ransomware attacks during the second quarter of this year and have detailed how phishing attacks and RDP attacks are the most popular entry points for starting ransomware attacks. Part of the appeal for cyber criminals is that these are low-cost to carry out while also being effective.
Technology and Marketing
This article states that while the rewards and perks are often flashier on bank-issued credit cards, credit union credit cards may offer generous incentives of their own or other forms of value. It goes on to layout some ways in which credit union credit cards can eclipse glitzy offers from banks.
What does the future of email marketing really like? For the answer, the author likes to point to Verb Technology Company and their recently released tool, verbMAIL. Instead of typing an email, you can simply record a quick personal interactive video. When watching your video, the consumer simply clicks right in the video to purchase the product, schedule a demo, view a product listing, open a PDF, connect via social media and more, all without ever leaving the video.
Visa has set up a website providing its credit card issuing partners with APIs to develop and pilot their own installment payment programs. Users can choose the duration of loans, the participating merchants and cards, and the interest and fees. APIs are then available to check eligible plans for a transaction, select a plan, convert the original transaction into an installment plan and then to schedule the payments. Visa argues that the BNPL (buy now, pay later) model benefits, the consumer, merchant, FI and acquirer. While BNPL is usually used to buy media and big ticket items, Visa says that in some markets it could work for everyday purchases.
Neiustar has introduced UltraBot Protect to help provide users with more visibility into, and control over, their application layer traffic. UltraBot Protect helps deliver enhanced capabilities that allow users to examine traffic patterns to determine risk, easily set rules, and block nefarious web application traffic.
The author is convinced that when designing or searching for an effective SD-WAN solution, IT leaders must prioritize security. Security cannot be a bolt-on or an afterthought – it must be integral to the solution. In addition to security, he recommends considering: Zero touch provisioning; Proven industry performance; Flexible policies and workflows; and Automated threat response.
Some observers think that the contact center industry has reached a tipping point when it comes to the future of work. While some organizations have decided to remain remote indefinitely, many others are leaning toward a full return to the contact center for agents, in spite of demonstrated remote agent performance gains. For example, compared to last year, there was a 50% reduction in the number of contact center decision makers planning to keep at least a quarter of their workforce remote, according to a recent LiveVox survey.
AI in the contact center is best known for powering chatbots. While this is a useful and growing part of the contact mix, AI also can directly assist frontline contact center agents to do their jobs better. This article details some ways AI might be able to help in the contact center going foward, as well as some pitfalls to avoid.