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January 11, 2021

This Week's News is Sponsored by Better Branches ~



General News


VolCorp Launches New CUSO

Volunteer Corporate Credit Union is launching a new CUSO called Symphony that it said will provide enhanced services addressing issues facing the credit union movement. It will provide credit unions with assistance in areas that include enterprise risk management, business continuity management, information security and supervisory committee audits.



Alloya Corporate Launches New Link Education Series

Alloya Corporate FCU has launched a new virtual education series, Link. Each month Alloya said it will host two, free hour-long Link sessions. Digital technologies, change management, diversity, equity and inclusion (DEI) and leadership are among the topics slated for the first quarter of the 2021.





Hardware News


Lenovo Unveils Tab P11, IdeaPad 5G, IdeaPad 5i Pro, and More

The Lenovo Tab P11 is a 2-in-1 option for those seeking a versatile model for remote work. Meanwhile, the 14-inch IdeaPad 5G offers speedy performance for individuals with 5G access. Lenovo also introduced the more powerful IdeaPad 5i Pro and IdeaPad 5 Pro which are available with either a 14-inch or 16-inch display.



Dell Unveils PCs, Laptops, Software and Monitors for the New Normal of Work

Dell's Latitude 9420 features a built-in-speakerphone and camera enhancements with automatic light correction and background blur for video calls. It features Intel Visual Sensing Technology for auto wake and lock. it has 5G or 4G LTE and eSIM options, and an 11th Gen Intel Core i7 vPro processor. There's also anew Dell 34 Curved Video Conferencing Monitor that is certified for Microsoft Teams. Each monitor offers secure facial recognition sign-in and hands-free commands. Finally, the OptiPlex 3090 Ultra and OptiPlex 7090 Ultra are modular solutions that combine a traditional desktop computer into a space-saving component that is hidden inside the custom monitor stand. The OptiPlex 7090 Ultra includes Intel Wi-Fi 6, memory options up to 64GB of 3200MHz DDR4 RAM, dual M.2 SSD options and RAID6 for high speed data access and security.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Microsoft to Build Cross-Platform Outlook from Edge Bits

Microsoft plans to produce a one-app-for-all Outlook that runs within the browser as a replacement for the various Windows, Mac, iOS and Android editions of the company's premier email application. Code named "Monarch" and part of an already-announced project dubbed "One Outlook," the web-based app would replace the desktop and mobile versions on all platforms, from desktop to laptop to tablet to phone.



How Companies Can Use Automation to Secure Cloud Data

Cloud misconfigurations continue to cause massive breaches. In 2018 and 2019 alone, nearly 33.4 billion records were exposed due to cloud misconfigurations. Organizations that use advanced automation tools to protect data in the cloud have a distinct advantage because they receive immediate notifications of any misconfigurations or policy violations and they are able to easily define workflows that deliver remediation of human-centered processes and take prescriptive actions to fix the issues. Automation not only detects when data is misused or exposed, but it also initiates a quick response to the incident. Specifically, automated remediation can perform actions, such as reconfiguring cloud services, updating cloud infrastructure, driving human-centered workflows that integrate with current systems, and orchestrating workflow actions in other systems. Automated remediation empowers companies to concentrate on the most critical issues while ensuring routine issues are resolved and reconfigured efficiently so data is effectively and continuously protected, and misconfigurations don't turn into data leaks.



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A Final Look Back at 2020: The ATM Industry Year in Review

The ATM industry, like most sectors of the economy, was hard hit by COVID-19 in 2020. As FI lobbies, airports, restaurants, casinos and other businesses remained closed for months, ATM transactions at these locations cratered. At the same time, at convenience stores, grocery stores, FIs and other essential businesses, transactions actually increased as cash use, at least in the U.S., remained relatively stable. This article goes on to cover other ATM industry highlights of 2020.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

University of Iowa Community Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Mobile Banking Must Replicate Branch Experiences

BAI’s Banking Outlook for 2020, released prior to the pandemic, found that about half of customers under age 55 would switch FIs for a better banking app and digital platform capabilities. The author argues that consumers who have questions and concerns about life-changing financial products deserve to be provided with the requisite level of service that will allay fears and reinforce brand confidence, and that these conversations rely on real-time human engagement. He concludes that these interactions should be able to take place in the secure confines of your mobile banking app.



QR Codes Set to Move to the Main Payments Stage

This article states that the consumer demand for the QR code is there – and with it comes merchant interest, not only for its ability to enable payment. The real power in the QR code lies in the additional functionality that can be integrated into the software to create an enriched consumer-merchant interaction. According to this article, to get to scale, there still needs to be a standard, interoperable QR technology that enables any wallet to complete a transaction.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Why You Should Use SCP to Securely Transfer Files

The secure copy protocol (SCP) allows copying of data between systems directly or through a third box while encrypting the data transfer. It's little more than a tried-and-true copy utility tunneled through Secure Shell (SSH). The author recommends adding an extra layer of security to your SSH connections by creating an SSH key pair is just the thing to secure connections between client devices.



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Leaders Roundtable

Core Systems:

Integrating Digital, Payments and the Core

Celent - http://www.celent.com
Read Stephen Greer's comments:

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Gary Lee's comments:

Share One - http://www.shareone.com
Read Teri Van Frank's comments:

Sharetec - http://www.sharetec.com
Read Sharetec Partners' comments:

Symitar - http://www.symitar.com
Read Shanon McLachlan's comments:

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Technology and Marketing


Flipping the CX Script in 2021 to Accommodate the 'New Normal'

How, during a pandemic, can financial services providers offer the same “personal” connection with its in-person channels stymied? This article attmepts to answer that question.



7 Marketing Tasks That Are Often Overlooked

The author contends that any CU, regardless of size and staff, can accomplish these 7 tasks with even the most limited resources: 1. Review your website; 2. Google your CU; 3. Examine your social media; 4. Check on your team; 5. Review your “form” letters; 6. Assess your drive thru experience; and 7. Review messages.



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Online Banking/E-Commerce/Website Design


FIs Could Become Blockchain Nodes, Says US Regulator

The US Acting Comptroller of the Currency, Brian Brooks, has suggested that the future would see FIs “directly connected to blockchains, where they will see that as a payment network and they will become nodes on that network.” According to the regulator, FIs will also remain in vogue for fiduciary services, advice, and custody of physical assets.



RON Use Went up in 2020. Here's Why More Lenders Won't Adopt It

While the mortgage industry has been notably slow to adapt to new technologies, use of remote online notarization (RON) software accelerated significantly in this year of social distancing. Yet, many in the industry still say widespread use of RON remains a ways off. While temporary authorizations of RON use span the U.S., permanent RON laws now exist in 25 states as of Dec. 27, 2020 with four more — Alaska, Colorado, Hawaii and Louisiana — enacted and waiting to go into effect. When or, more likely, if every state gets RON laws in place beyond temporary orders remains to be seen.



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Internet Access


5 SD-WAN and SASE Predictions for 2021

Here are five predictions of what may come next in the highly competitive SD-WAN and SASE markets: 1. Managed Vs. DIY SASE; 2. SASE Won’t Replace SD-WAN; 3. AIOps Closes the Loop; 4. Remote Work Is Here to Stay; and 5. SD-WAN SASE Will Grow Unabated.



Cisco Touts SD-WAN Virtues for Home Workers

While many organizations adopted technologies like VPNs or ZTNA to provide secure access to application in the data center or cloud in response to the pandemic, they only address part of the problem and don’t do anything for slow, congested, or over-provisioned broadband connections. Cisco is making the makes the case that for certain employees it can make sense to deploy hardware like SD-WAN appliances in the home, not only to mitigate disruptions and keep workers productive, but to extend security beyond company-issued devices to the LAN and enable application-level quality of service.



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Call Centers


Why Contact Centers Are a Key Part of a Human+Digital Banking Strategy

For some FIs, contact center interactions, even toward the close of 2020, remained elevated by as much as 50%. The article goes on to discuss chatbots, live chat, and 4 ways that contact centers can build out their human+digital capabilities.