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January 18, 2021

This Week's News is Sponsored by Better Branches ~



General News


Kasasa Partners with CU Strategic Planning

Kasasa has partnered with CU Strategic Planning to help boost consumer outcomes for Community Development Financial Institutions (CDFIs) serving the unbanked and underbanked.



Trellance and Verrency Announce Partnership

Trellance and Verrency announced a partnership to integrate Trellance’s data analytics platform, M360, with Verrency’s platform that enables CUs to deliver modern digital card services on top of their existing infrastructure.





Hardware News


Microsoft Reveals New Surface Pro 7+, Business-Only 2-in-1

Microsoft has unveiled the Surface Pro 7+, a new device in its 2-in-1 PC line, that will be sold only to commercial and educational customers. A variant of the consumer-aimed Surface Pro 7, the new model sports the same 12.3-in. display, a choice between three Intel processors, and SSD (solid-state drive) options up to 1TB. Like the Pro 7, the 7+ can mutate from more-or-less notebook form factor to tablet, with or without the optional keyboard still attached.



7 Unique Laptops from CES 2021 That Are Perfect for Professionals

These select laptops unveiled at the recent CES 2021 show are some of the best looking models for business professionals: ASUS Zenbook Pro Duo 15 OLED; Lenovo Ideapad 5G; Dell Latitude 9420; Acer Aspire 5; Alienware m15 R4 and m17 R4; Lenovo ThinkBook Plus Gen 2i; and the NECPC LAVIE MINI.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Microsoft Teams: More New Features Added to Make Your Meetings Run Better

Approvals, Presenter View and Meeting Recap are all coming to Teams, with Microsoft keen to get remaining Skype for Business customers onto its star product. Approvals lets users create, manage, and share projects sign-offs directly within Teams. Presenter View will allow users to keep track of their presentations while leading a meeting. Meeting Recap is fairly self-explanatory: after a meeting, Teams will pull together a recording of the meeting alongside a transcript, a copy of the chat log and any files shared during the call, which can then be shared with participants.



Budgeting Apps Can Encourage Users to Overspend Rather than Save

Research conducted by Think Forward Initiative and Eller College of Management, University of Arizona has found that contrary to popular belief, budgeting apps have been shown to have the opposite result, and in reality drive overspending. The design of the typical budgeting app which shows users the amount of money they have left to spend in their budgets can be a nudge to drive excess expenditure, the report states. This behavior is heightened towards the end of the budgeted period, when the available funds are most visible.



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Does Banking's Future Begin with ATMs?

This article is bullish on the future of ATMs and states: It's not just about going to an ATM to get cash, it's about automated banking, it's about having essentially a smaller branch, a branch that you can do just as much with an ATM as you would with a physical branch and you don't have to staff the physical branch, you don't want to pay for the real estate for the physical branch."



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  




and their client is:

Technology Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


How Much Does Mobile Banking App Development Costs?

This article lists the top reasons US consumers use mobile banking (in order of importance): 1) View balances; 2) View recent transactions; 3) Pay bills; 4) Transfer funds; 5) Contact service rep; 6) Open a new accoount and 7) Re-order checks. It goes on to list the top factors affecting mobile banking app development costs.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Top Videoconferencing Attacks and Security Best Practices

There are several types of attacks that can be executed through videoconferencing platforms: Meeting bombing; Malicious links in chat; Stolen meeting links; and Host privileges transfer. In response, the Center for Internet Security (CIS) team has developed comprehensive security guidance for videoconferencing. This new guidance takes two forms: 1) A CIS Benchmark for Zoom and 2) The CIS Videoconferencing Security Guide.



Bringing Zero Trust to Secure Remote Access

While VPNs are the big beast in secure remote access, however newer approaches that are both more secure and more efficient have emerged. Zero Trust Access (ZTA) technologies are about granting access to applications, regardless of the network over which the data will travel. They grant specific access rights, i.e. the minimal ones required for a user to perform a specific task, rather than blanket access to an organization’s entire infrastructure, as typically happens with VPNs. The article goes on to look at the two broad groups that ZTA platforms fall under.



Mastercard Launches Cybersecurity Trust Center for Small Businesses

Research show that 67% of small businesses have experienced a cyber attack, according to 2019 Keeper Security survey, and COVID-19 appears to have intensified this problem: The FBI reports that cybercrime reports have quadrupled during the pandemic. This is why Mastercard has created the Mastercard Trust Center — to offer free online access to trusted cybersecurity research, education, resources and tools.



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Leaders Roundtable

Core Systems:

Integrating Digital, Payments and the Core

Celent - http://www.celent.com
Read Stephen Greer's comments:

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Gary Lee's comments:

Share One - http://www.shareone.com
Read Teri Van Frank's comments:

Sharetec - http://www.sharetec.com
Read Sharetec Partners' comments:

Symitar - http://www.symitar.com
Read Shanon McLachlan's comments:

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Technology and Marketing


7 Proven Ways to Make Your CU's Website Easier to Navigate

Your navigation system is one of the most important parts of your credit union website design. A good navigation system helps people easily find what they want; and a poor one causes people to bounce before they even make it past your homepage. The author offers some best navigation practices for CU websites.



Top 5 Social Media Marketing Pitfalls

To make the most of the opportunities available to you on social media, start with an honest audit of your current marketing strategy. By avoiding these 5 common missteps, you’ll be more likely to reach your audience, build a relationship with your followers and achieve your marketing goals: 1. Focusing on follower count; 2. Posting irrelevant, boring or salesy content; 3. Failing to boost content; 4. Being tone-deaf; and 5. Doing it all yourself.



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Online Banking/E-Commerce/Website Design


Walmart’s Fintech Startup Is Expected to Pack a Potent, Low-Cost Punch

Unlike many fintech startups, Walmart’s new financial company is expected to be a formidable player right out of the gate by providing what they are calling “modern, innovative, and affordable financial solutions.” Walmart, which will own the majority of the unnamed entity, will have a readymade customer base through the giant retailer’s millions of customers and employees. Walmart says it partnered with Ribbit because of its fintech expertise. Ribbit’s investment portfolio includes the no-fee mobile-investment platform Robinhood, consumer-technology platform Credit Karma, and Affirm, which provides innovative payment options.



Buy Now, Pay Later Boom Brings Shift Away from Credit Cards

Americans are increasingly taking advantage of the buy-now, pay-later (BNPL) offerings thanks to a growing number of financial technology companies. Credit card balances have declined substantially, dropping $76 billion in the second quarter last year — “the steepest decline in card balances seen in the history of the report,” the New York Fed noted, and by $10 billion in the third quarter. According to this article, the BNPL model is “attacking and disrupting the traditional credit card business.” And while the amounts spent are comparatively smaller, “the sector is rapidly gaining share.”



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Internet Access


What Analytics Can Unveil About Bot Mitigation Tactics

25% of internet traffic on any given day is made up of bots, the Kasada Research Team has found. If you’re not continually evolving your defense along with the attackers, then you’re still a good target for bots. When evaluating the traffic of your website, you can often glean summary information about potential bot activity just by analyzing basic site metrics. This article lays out key metrics to look for that could indicate you have bot issues.



How to Make Workloads in Cloud Faster: 7 Strategies

The cloud offers a variety of benefits (e.g., scalability, greater flexibility and potentially lower costs), but one advantage that the cloud doesn't necessarily provide, however, is speed. This article walks through strategies for improving the speed of workloads in cloud. Some of these tips involve changes you can make at the workload level, while others require having certain architectural configurations in place.



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Call Centers


How to Develop a Successful ChatBot Strategy - Part 1

The author has a great deal of experience with chatbots and the effort it takes to create a “conversation-like” interface. She recommends these chatbot implementation strategies that you should consider before you jump into the world of bots: Step 1: Develop a Deep Understanding of Your Users; Step 2: Build an AI/KM Culture and Develop the Right Skills; Step 3: Choose a Specific Purpose; Step 4: Capture Knowledge in Existing Channels of Support; Step 5: Define Customer Intents with Journey Maps and Use Cases; and Step 6: Identify Technology Platform/Architecture.