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Your source for the latest technology information of interest to credit unions across America.

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July 19, 2021

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Finopotamus Announces 2021 Tekkie Award Winners

Finopotamus, the only online resource providing in-depth technology coverage exclusively to CUs, announced the winners of its inaugural 2021 Tekkie Awards. The winners are: Core Integration: Meridian CU; COVID-19 Response: co-winners Community First CU and Delta Community CU; Data and Analytics: Northwest Community CU; Lending: Nuvision FCU; and Self-Service: iTHINK Financial.

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MX Launches Financial Insights APIs

MX announced the launch of new Financial Insights APIs and embeddable user interfaces, or widgets, to help developers quickly and securely connect MX-powered financial data into their current products and offerings.

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Hardware News

 

Lenovo Launches New ThinkPad X1 Extreme Gen 4

ThinkPad power users have a new option in Lenovo’s ThinkPad X1 Extreme Gen 4 which is powered by Intel’s latest 11th Gen processors, up to a Core i9 H-Series chip with vPro. It can also be configured with up to a Nvidia GeForce RTX 3080, 64GB of RAM, two 2TB SSDs, a 90Wh battery, and optional 5G support.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Microsoft Unveils Windows 365, a Windows 10 PC in the Cloud

Microsoft's new Windows 365 service (AKA Cloud PC) is basically an easy-to-use virtual machine that lets you hop into your own Windows 10 (and eventually Windows 11) installation on any device, be it a Mac, iPad, Linux device or Android tablet. It builds on Microsoft's Azure Virtual Desktop service, which lets tech-savvy folks also spin up their own virtual PCs, but it makes the entire process of managing a Windows installation in a far-off server far simpler.

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What Is UEM? Unified Endpoint Management Explained

Unified endpoint management (UEM) describes a set of technologies used to secure and manage a wide range of employee devices and operating systems — all from a single console. Seen as the next generation of mobility software, UEM tools incorporate several existing enterprise mobility management (EMM) technologies — including mobile device management (MDM) and mobile application management (MAM) — with some of the tools used to secure desktop PCs and laptops. This article goes on to desceribe UEM in great detail.

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ATMs/Kiosks

 

What's on the Horizon for the ATM World?

ATMs went through a challenging year in 2020, but as the industry comes out of the pandemic, a question emerges: What's on the horizon? This article features some insights from various ATM industry experts on where ATMs are headed.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Vysym

Stirling

and their client is:
NorthEast Alliance Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

Mastercard and Verizon Team up on 5G for Payments

Mastercard and Verizon announced that they intend to work together to make 5G connectivity available in a wide variety of applications, including contactless transactions, autonomous checkout, and bill pay. However one industry expert warned that “5G has a way to go before it will have the critical mass needed to impact the payment space.”

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Security Section

 

Ransomware Attackers Are Growing Bolder and Using New Extortion Methods

A new Accenture report highlights what the firm characterized as the often unseen connection between the new ecosystem, the Dark Web economy, ransomware disruptions, commodity malware and pirated software abuse and their collective, disruptive effects on both IT and OT environments. There are four techniques ransomware actors use: Local denial of access (encryption); leak extortion (also known as "name and shame" tactics); distributed denial-of-service (DDoS); and contact with a victim's customers.

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Technology and Marketing

 

Zoho Brings Business Intelligence to the Mass Market

The Zoho BI platform combines Zoho DataPrep with an enhanced version of Zoho Analytics. The company says it "enables organizations to cleanse, unify, and analyze cross-departmental data, obtain an encyclopedic view of the company, and ultimately move toward a more competitive business strategy based on real-time insights.” The platform provides pre-built, visual dashboards, comprehensive data integrations, data preparation, augmented and embedded BI, security and privacy capabilities, flexible deployment models (cloud or on-premise), and scalability.

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Online Banking/E-Commerce/Website Design

 

Powell Says a Fed Digital Currency Could Undercut Need for Cryptocurrencies

Federal Reserve Chair Jerome Powell said recently that one of the stronger arguments for the Fed to set up a digital currency is that it could undercut the need for private alternatives such as cryptocurrencies and stablecoins. Asked during a congressional hearing if having a digital currency issued by the Fed would be a more viable alternative than having multiple cryptocurrencies or stablecoins emerge in the payments system, Powell said he agreed. Powell reiterated that if the Fed were to move forward with developing a CBDC, it would consult with Congress and the public. He repeated his view that as the holder of the world's reserve currency, it would be more important for the United States to "get it right" than to move quickly.

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FinTechs Are Zeroing in on Everything FIs Aren't

The author is convinced that it’s hard to imagine an industry more ripe for disruption than the business of money. He states that underserved markets (25% of U.S. households are either unbanked or underbanked) are ripe for FinTech insurgents to seize and launch an attack on incumbent FIs from below. He goes on to conclude that FinTechs are zeroing in on everything traditional FIs aren’t - and his observations make for interesting reading.

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Internet Access

 

SES First to Enable Satellite to Cloud Link with AWS Direct Connect

SES Networks became the first satellite service provider to achieve certification under Amazon Web Services’ (AWS) Direct Connect program, putting it in prime position to serve up cloud access to customers in hard-to-reach locations. Amazon's Direct Connect – and similar programs from Microsoft and Google – require partners to meet certain performance requirements.

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Internet Noise Contributing to Unnecessary Alert Overload

Every machine connected to the Net is exposed to a constant barrage of scans, web crawls, probes and attacks from tens of thousands of unique IP addresses per day. This 'Internet noise' is generated by both good guys and bad guys, and it triggers security tools to generate thousands of events to be analyzed, with little context on the potential threats. In response, the GreyNoise Community has grown in the past year to over 12,000 accounts and more than 1,000 active daily users of the company's free version of its service. This community version gives analysts and researchers access to basic Internet noise data via the GreyNoise Visualizer and Community API, as well as a limited number of alerts and bulk analyses.

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Call Centers

 

NICE CXone SmartReach Delivers Proactive Conversational AI

NICE CXone SmartReach is an artificial intelligence (AI) powered solution that enables organizations to have proactive, multi-day, asynchronous conversations – interacting with consumers through their channels of choice even before they reach out for service. Powered by Enlighten AI, CXone, a cloud CX platform, now natively combines digital and self-service.

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Use Tech to Improve the Authentication Process

While accurately authenticating a caller is the most critical function of a contact center representative, the way contact centers go about this process can make or break an excellent over-the-phone interaction. The author states that there are benefits for both the contact center professional and the consumer for utilizing digital identity technology in place of question and answer authentication interviews.

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