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Your source for the latest technology information of interest to credit unions across America.

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March 15, 2021

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Finopotamus Tekkie Awards Announced

Finopotamus, the only online resource providing in-depth technology coverage exclusively to credit unions, announced that it is now accepting nominations for its inaugural 2021 Tekkie Awards. The nomination microsite is located here: https://finop.us/Tekkie21.

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Redstone FCU Expands Partnership with NCR

NCR announced that $6.2 billion-asset Redstone FCU has selected NCR to provide business banking for its members. The Alabama-based CU has used the NCR DI platform for consumers for years.

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Hardware News

 

ASUS Rolls out New and Updated Laptops

ASUS recently announced their ZenBook Pro Duo 15 OLED which is 15.6-inch laptop with the new tilting ASUS ScreenPad Plus, along with a full-width 4K secondary frameless touchscreen. Inside, it has the latest generation Intel Core i9 processor. Additionally, their standard ZenBook has been updated.

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5 All-in-One Computers to up Your Remote Work Game

Laptops may be sufficient for many modern workers, but they aren't a perfect fit for everyone. Screens are often too small, the hardware can't do intense computing tasks—there's any number of reasons a portable computer isn't enough. This article reviews 5 All-in-One computers: 1) Dell OptiPlex 7090; 2) HP All-in-One; 3) Apple iMac; 4) Microsoft Surface Studio 2; and 5) Lenovo A940 All in One Desktop.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

LogMeIn Revamps GoToConnect to Support Shift to Flexible Work

LogMeIn has launched major updates to GoToConnect, its Unified Communications and Collaboration (UCC) software, including native integrations with Microsoft Teams; updates to its Cloud Contact Center-as-a-Service (CCaaS) systems; updates to its mobile offering; and bundling options that bring together other LogMeIn products like LastPass, GoToWebinar, and GoToAssist. The updated GoToConnect offers users a new mobile UI designed to make employees more productive by, for example, allowing them to receive and make work calls on a mobile device without using their personal number. It also offers features such as Find Me and Follow Me, Advance Call Flip, Shared Extension, and Voicemail Transcriptions.

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Fortress Adds New Features to Risk and Compliance Solutions

Fortress Information Security (Fortress) announced a series of innovations to their risk and compliance management solutions. Some additions include: The Asset to Vendor Network which is a collaborative platform for sharing cybersecurity information; Automated Findings Lifecycle Management; Compliance Automation; File Integrity Assurance; and Enhanced Vendor Risk Assessment Features.

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ATMs/Kiosks

 

Rethinking ATM Infrastructure

Even after the current pandemic fades, the author recommends that you should expect to see FIs continue to innovate and develop new forms of ATM architecture. He states that this is necessary for implementing new mobile cash technologies. He suggests that FIs should consider using a channel integration model in order to easily implement a full ATM-mobile integration and embrace contactless technologies and adopt new solutions.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Vysym

Stirling

and their client is:
NorthEast Alliance Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

Access Softek Survey: FIs Need Universal Mobile Biometrics to Modernize the User Experience

Access Softek has released a survey outlining consumers’ interest in biometric authentication methods. More than 63% of respondents agree that having a modern, easy-to-use, mobile biometric feature for verification would improve their service and support experience. Moreover, the survey concluded that more than 48% of respondents would like to see a consistent, unified verification method across all digital channels, while 47% said they would have an increased appreciation of their FI if it had mobile biometric verification in the contact center.

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Examining the Mobile Banking Authentication Gap

PYMNTS’ research indicates that consumers are using digital and mobile banking tools for their safety and convenience, but issues still remain that leave consumers with less than satisfactory banking experiences. One of the main areas of frustration is with the frictions caused by mobile banking app authentication. PYMNTS' research shows that only 42 percent of consumers can currently choose the transactions they want to authenticate, and 37 percent have the ability to choose from a list of authentication methods.

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Mobile Carbon Tracking Banking App

Iceland's Íslandsbanki is embedding Carbon Insights, Meniga's inaugural green banking product into its digital banking offering, providing users with an estimate of their overall carbon footprint based on their spending profile, broken down into spending categories and time periods. The tool will also offers tips for users to alter their spending behavior and boost their personal savings.

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Security Section

 

Reblaze Launches Open Source Security Platform

Reblaze announced the general availability of Curiefense which is a unified, open source security platform protecting cloud native applications and APIs. Curiefense builds upon modern practices such as GitOps and provides native security support for containerized deployments such as Kubernetes and service meshes such as Istio.

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How the Pandemic Helped Drive a Startling Increase in Identity Theft Losses

Some 47% of U.S. adults have reported identity theft over the past two years, while the fraud’s toll ballooned to $712.4 billion in 2020, up 42% from 2019, according to a recent report by Aite Group. The startling rise in this fraud stems at least in part from the onrush of e-commerce transactions and other card-not-present activity following the arrival of the coronavirus pandemic in March last year, earlier reports have said. ID theft losses overall increased 42% in 2020 from 2019, driven by such factors as phony unemployment claims.

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Technology and Marketing

 

Break down Those Marketing Silos

Cohesive multichannel communications share a common look, feel and language rooted in the essential elements of your brand. The author argues that the key is turning random, sporadic communications into continuous, consistent, seamless interactions that, over time, create a feeling of connection, acceptance, inclusion and loyalty that form the basis for new and ongoing consumer relationships. He recomends this approach: Start with direct mail; Follow with digital ads; and then Seal the deal with great support.

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CUs Need Younger Members. Can TikTok Help?

While legacy services such as Facebook, Twitter and Instagram continue to dominate the social media landscape, new players are emerging all the time. Some credit unions believe the that video-sharing platform TikTok may be the most likely to help them reach a younger audience. TikTok's audience (about 100 million in the US) is engaged — the average user spends 45 minutes a day on the app, according to social media firm Social Sprout. And, more importantly, TikTok's users are overwhelmingly young, with the biggest chunk of users between the ages of 18 and 24, and more than half are under 35.

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Online Banking/E-Commerce/Website Design

 

Mastercard Accelerates Deployment of Digital First Solutions

Mastercard is expanding the Engage platform, offering customers access to a growing network of qualified technology and fintech partners that can deploy Mastercard Digital First solutions. These solutions will enable customers to provide entirely digital payment experiences for consumers, from acquisition and card usage to management and engagement, with a physical card option. The Mastercard Engage network includes partners such as: Signzy to support digital onboarding and instant eKYC services; Provenir to provide real-time risk decisioning, issuer processors such as Galileo, i2c and Marqeta; and end-to-end Digital First enablers Thales and Verestro.

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Walmart’s Fintech Ambition: A Super App, Not the ‘Bank of Walmart’

For years now, Walmart has offered prepaid debit cards, domestic and international money transfers, bill pay services, tax preparation, installment financing, and other financial services through its partnerships with Green Dot, NetSpend, American Express, MoneyGram, PayPal, Jackson Hewitt, and other providers. This article posits that Walmart’s fintech aspiration is a lot bigger than just creating a digital bank—it’s creating a true digital ecosystem in the form of a super app. The super app opportunity includes integrating Walmart’s: 1) Shopify marketplace; 2) Connect ad platform; 3) health centers; 4) existing investments in eCommerce, logistics, supply chain, and inventory management; and 5) other product and services not currently affiliated with Walmart.

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Replacing Cards with Recycled Material

Spain's CaixaBank is the latest lender to start issuing cards made from recycled plastic and biodegradable components. It will stop using virgin plastic to manufacture physical cards - most of the cards will use recycled PVC, sourced from things like construction industry waste. Some will use PLA, a biodegradable material of biological origin that eliminates the use of fossil resources. Meanwhile, the techniques used to print the cardholder's name and card details will also change, with ink printing replaced by laser technology, which not only generates less waste but also increases the card's lifespan.

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Internet Access

 

Fortinet Tapped by AT&T for Managed SASE

AT&T has tapped Fortinet for its first managed secure access service edge (SASE) service and plans to add other SASE partners in the year ahead. The new service uses Fortinet’s SASE stack — this includes SD-WAN and security capabilities — and it’s fully managed by AT&T Cybersecurity. Additionally, AT&T SASE with Fortinet integrates with AT&T Alien Labs Threat Intelligence platform, which provides security analysts unified visibility across clouds, networks, and endpoints.

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AT&T Says Customers Are Demanding Fiber Broadband

AT&T will increase its investment in fiber this year and focus on filling in areas where the company already has fiber to a neighborhood but hasn’t yet expanded to fiber to the home. It will also focus on buildings where it might have dedicated access to one customer but can fairly easily add new customers in the building at a lower cost. AT&T believes it benefits from fiber deployments in three ways: 1) it provides backhaul for the company’s wireless services; 2) it delivers fiber to the premises for residential customers; 3) and third, it delivers fiber to business customers.

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Call Centers

 

How to Maximize the Value of Virtual Training

This article covers the process of adapting in-person courses to a virtual environment. It features an interview with a remote learning contact center expert.

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