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Your source for the latest technology information of interest to credit unions across America.

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March 8, 2021

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

ESP Celebrates 25th Anniversary for 19 CU Clients

ESP announced that 2021 ushers in the 25th anniversary for 19 of theri credit union clients. These long-term partners are located across WI, TX, CT, OH, IL, PA, OK, and the Caribbean.

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River Community CU Selects Sharetec

Sharetc announced that River Community CU in Ottumwa, IA, has selected Sharetec to be their next core system following an extensive review with six other core systems. The CU will also be taking advantage of additional Sharetec products such as: Online Member Services, ACH Origination and Remote Deposit Capture.

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Hardware News

 

New Acer Laptops

Acer recently announced several new additions to its Nitro 5 and Aspire 5 and 7 notebooks that feature AMD Ryzen 5000 Series Mobile Processors. The new Predator Triton 300 SE features the latest hardware in a thin and lightweight all-metal chassis. This generation's all-metal Aeroblade Fan has wingtips to increase air intake and a wind guide that minimizes turbulence and redirects airflow to critical components, resulting in a 10% performance increase over the previous generation, according to the company.

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Best Home Generators for Remote Workers

With the ever-present risk of power loss from weather disasters and other problems, and the need to keep their critical power demands running, remote workers might be considering buying a whole-house generator or standby generator for their home. Some experts think that this list covers the minimum that you will need to power: TV, fridge, desktop computer, laptop, freezer, four lights, and a 2kW electric fireplace. That adds up to a power requirement of around 3,630W. Emergency generators generally like to operate at 50% of maximum load, so you will need to keep that in mind. This article reviews numerous generators that meet these requirements.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Microsoft 365 Advanced Audit: What You Need to Know

Microsoft's powerful new auditing options will help detect intrusions and see what was accessed - if you've paid for the right licenses. Its Advanced Audit techniques used in its Microsoft 365 platform allows organizations to retain audit logs in all Exchange, SharePoint and Azure Active Directory audit records for one year with the ability to increase that audit log retention for 10 years with a license add-on.

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Using VR to Train Branch Staff

As consumer VR begins to have a moment following years of heavy investment from Facebook and other tech giants, corporate America is similarly beginning to find more utility in the technology, as well. Case in point: Bank of America announced that they’ll be working with startup Strivr to bring more of their workplace training into virtual reality. They have already developed VR lessons for everything from notary services to fraud detection.

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ATMs/Kiosks

 

ACI Worldwide, Auriga to Launch ATM Self-Service Banking Platform

ACI Worldwide announced a partnership with Auriga, an omni-channel banking and payment systems provider. Together, the companies will launch a next-generation ATM and self-service banking platform aimed at improving the global omni-channel banking experience for consumers.

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Using Nanotechnology to Disinfect ATMs

Amalgamated Banks of South Africa announced it is using a nanotechnology solution to combat the spread of the coronavirus at its ATMs. The solution is a water-based photocatalyst, which means it is activated by a light source and does not require constant reapplication. Once applied, the solution is long-lasting and eliminates the need for constant cleaning of the ATMs with harsh chemical materials.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Vysym

Stirling

and their client is:
NorthEast Alliance Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

5 Desirable Mobile Banking App Features

The authors recommend the following 5 on-trend mobile banking features: 1. Cardless ATM Withdrawal; 2. Voice-Activated Virtual Assistants; 3. Advanced Account Insights; 4. Automated Savings Tools; and 5. Check Balances Without Logging In.

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Mobile Banking Apps Failing in Key Areas of CX

Research by PYMNTS.com and Entersekt found that “consumers, especially those from younger generations, want to use digital tools like mobile banking apps but often get frustrated when completing transactions because they must perform too many steps.” In fact, according to the report, often their concern about too many steps drives people to simply try to get their transaction done at a branch, when they can, even though they have the FI’s app. The research also found that over a third — 37% — of consumers actually prefer their FI’s online banking over the mobile app because they simply find it easier to use. This article goes on to explain why people don’t use mobile banking apps, by generation.

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Banking Apps Give FIs False Sense of Security

This article posits that separating the great mobile banking app design from the bad needs attention to friction and to the fact that, all too often, the user experience (UX) suffers at the hands of security and risk concerns. They think that banking apps should focus on, measure and strive to offer a great UX, not just across some activities in some settings, but across all activities in all settings.

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Security Section

 

Malware Increased by 358% in 2020

A research study conducted by Deep Instinct reports on the hundreds of millions of attempted cyberattacks that occurred every day throughout 2020 showing malware increased by 358% overall and ransomware increased by 435% as compared with 2019. Unfortunately, the problem is not limited to the sheer volume of attacks, the study shows that the sophistication of attacks has grown with advanced evasive tactics that make detection much more difficult.

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Data Is Most at Risk on Email, with 83% of Organizations Experiencing Email Data Breaches

95% of IT leaders say that client and company data is at risk on email, an Egress report reveals. Additionally, an overwhelming 83% of organizations have suffered data breaches via this channel in the last 12 months. Human error was at the root of nearly one-quarter of incidents, with 24% caused by an employee sharing data in error – for example, sending an email containing sensitive data to the wrong recipient or attaching the wrong file.

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Technology and Marketing

 

How to Plan Your Digital Marketing Strategy

The author argues that marketing automation can support a number of marketing functions, especially outbound prospecting and brand awareness. It allows your team to spend less time on manual processes that can slow them down and spend more time on advancing your business in a strategic, thoughtful way. He goes on to cover the importance of content and personalization as key components of your digital marketing strategy.

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Online Banking/E-Commerce/Website Design

 

Income Verification Is White-Hot Right Now, and Plaid Wants In

Plaid announced a new income verification product, which it said is aimed at “improving the lending lifecycle” with payroll data. Dubbed simply Income, the new product — which is currently in beta — is designed to make it easier for people to verify their income in order to do things like secure loans, qualify for mortgages, rent apartments and lease cars, among other things. Plaid Income gives lenders — both at fintech companies and FIs — verified and permissioned data on the income, employment status and tax liabilities of individual users.

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Will Digital Cash Be the New King of Payments?

Central banks around the world are in the process of developing digital cash, commonly known as central bank digital currency, or CBDC. In this post, they start with a couple of basic concepts: what is digital cash, what is CBDC, and why is 2021 a pivotal moment for CBDC?

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Internet Access

 

How SASE Is Defining the Future of Secure Networking

Secure Access Service Edge, SASE, refers to a collection of existing services that are integrated as a common set of functions and features. These services include wide area networking (WAN) and security solutions such as firewall-as-a-service (FWaaS) and Zero Trust that are integrated into a single service delivered through the cloud. SASE creates easier management and reduces costs of multiple separate services when an organization has different networking security solutions that are integrated into one service. A single suite of security capabilities managed by a single unified solution can also deliver better threat detection and data protection.

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SD-WAN Leads Organizations Away from Telcos

SD-WAN uses a combination of tunneling technology and orchestration and control software to create the appearance of a single, unified network regardless of the physical transport medium over which it is running. SD-WAN can run over several different types of underlying connectivity. In response to competition from IT systems integrators assisting with SD-WAN deployments, which are garnering some of service providers’ customer relationships, network operators are now setting up their own network services departments.

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Call Centers

 

Quality Call of the Month

The author recommends handing out a Quality Call of the Month Award to agents. She is convinced that employees thrive on recognition and the acknowledgement that the work they do is important. This award can be for the most meaningful, impactful, amazing call each month with a recording of the call (with sensitive data scrambled). Include why the call was so great, how it aligns with a company value, and give thanks to the agent.

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