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Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

May 10, 2021

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Jack Henry & Finicity Partner for Open Banking Capabilities

Jack Henry has partnered with Finicity, a Mastercard company. Finicity's integration to the Banno Digital Toolkit will assist in offering a financial wallet that aggregates all of a member's financial experiences in one place.

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Think|Stack Will Become a CUSO

Four organizations, including three CUs, have invested $5 million in Think|Stack, a cloud and cybersecurity firm that specializes in credit unions, forming a CUSO. The investors include CUSG, Christian Financial Credit Union, Mutual Credit Union and Liberty Savings FCU.

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Hardware News

 

Dell Delivers Lineup of On-Prem, Pay-per-Use Hardware

Dell is launching a new offering of managed storage, server, and hyperconverged infrastructure that can be deployed in a organization's own data center, at edge locations or in colocation facilities, and users pay for capacity as needed. Dubbed Dell Apex, it includes storage, cloud services, and a console for streamlined management.

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Yubico YubiKey 5 FIPS Series Enhances Security Keys

Yubico announced its next-generation FIPS security keys: the YubiKey 5 FIPS Series. They claim that the new product line is the industry’s first set of multi-protocol security keys with support for FIDO2 and WebAuthn, along with smart card (PIV/CAC), to receive FIPS 140-2 validation, Overall Level 1 and Level 2.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Assessing Third-Party Security Controls with Panorays Smart Questionnaires

To help resolve supply chain cyber gaps, Panorays now offers new automated Smart Questionnaires that are typically completed in as little as nine days rather than the industry average of nine weeks, helping organizations to reduce time spent on the vendor evaluation process. Unlike manual security questionnaires, Smart Questionnaires include only the questions that are relevant for each supplier based on the business relationship context.

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Windows 10: This New Tool Makes It Easier to Manage Remote Workers in the Cloud

Microsoft says that their new Windows 10 Cloud Configuration tool packages up all the best practices, settings and configurations that Microsoft recommends on a managed endpoint for employees who need a standard PC setup, and makes that easy for organizations to apply to new or existing PCs. They note that Cloud Config is ideal for end users who don't need a complicated setup on their PCs.

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ATMs/Kiosks

 

ATM Security Without Compromise

Protecting ATMs from fraud attacks requires a blend of physical and cybersecurity measures. Each new ATM feature or system brings a potential new way for criminals to learn and reverse-engineer how those mechanisms work. This article provides a physical security checklist, as well as a cybersecurity checklist.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Sharetec

Sharetec

and their clients are:

Ball State FCU and Andover FCU

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

9 Tips for Speeding up Your Business Wi-Fi

Interference, congestion, poor design, improper configuration, and lack of maintenance are just a few factors that can negatively affect Wi-Fi performance. Fortunately, there are several techniques you can use to combat these issues. This article provides a detailed checklist for optimizing your Wi-Fi network.

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Security Section

 

Juniper Jumps into SASE with Security Director Cloud

Juniper just announced that it is pursuing the Secure Access Service Edge (SASE) market with the unveiling of its Security Director Cloud portal that encompasses access to both network and security services wherever a customer needs them, as well as management of customers’ ongoing SASE transformations. The new portal solution proposes to offer managed security both on-premises and in the cloud with multi-directional synchronization between cloud-hosted and on-premises management, as well as zero-touch provisioning and intuitive configuration wizards for secure connectivity, content security and advanced threat prevention.

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Technology and Marketing

 

The Importance of Hyper-Personalization

The author contends that today's digital technologies allow FIs to treat each consumer as a segment of one. She points out that consumers see personalized offerings everywhere around them - from Netflix recommending programs to Starbucks creating bespoke offers for every customer with a loyalty card - and are coming to expect this from their FI. She concludes that the obvious doorway to hyper-personalization is through Open Banking, and that data can be analyzed using AI to provide insights into a accountholder’s very particular circumstances, and then used to offer a bespoke proposition - tailored to that person in its cost, terms, penalties and bonuses.

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CU Begins Using Marketing Materials Featuring Anti-Microbial Coating

Several credit unions have begun using printed materials that include antimicrobial coating. The materials are being offered by Westamerica Communications. Common usage includes printed brochures and newsletters that are often handled many times, according to the company. WestAmerica said the material is 99.9% cleaner than an untreated piece.

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Online Banking/E-Commerce/Website Design

 

Intelligent Bill Pay Coming to RTP Network

The RTP network says that billers will soon be able to present a bill securely through an FI’s digital channel using a RfP (Request for Payment) message over the RTP network. Customers will review the bill, pay immediately, or schedule the payment for a future date. They state that for billers this represents an opportunity to reimagine their customers’ payment experience, providing added convenience, while delivering meaningful processing efficiencies.

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Digital Dollar Project to Launch Five U.S. Central Bank Digital Currency Pilots

The nonprofit Digital Dollar Project said it will launch five pilot programs over the next 12 months to test the potential uses of a U.S. central bank digital currency, the first effort of its kind in the United States. A partnership between Accenture and the Digital Dollar Foundation, the Digital Dollar Project was created last year to promote research into a U.S. central bank digital currency (CBDC).

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Internet Access

 

SafeGuard Cyber Introduces Advanced Governance for Zoom

SafeGuard Cyber has introduced its new Advanced Governance for Zoom Video Communications extension that augments the collaboration platform’s native security and compliance capabilities. The SafeGuard Cyber solution governs Zoom meetings’ audio, video, and transcripts, as well as IM and in-meeting chats, from account compromise, data loss, compliance violations, and other threats.

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Prisma Cloud Can Now Automatically Protect Cloud Workloads and Containers

Palo Alto Networks has announced a series of updates coming to its Prisma Cloud platform that the company said automatically protects cloud-hosted virtual machines and can "increase automation and detection, simplify compliance checks and deepen visibility into malware threats for containers and hosts." Prisma Cloud is a cloud-native security platform designed to protect cloud infrastructure and cloud-native applications. This article details five specific new features in the program.

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Call Centers

 

Transforming Contact Centers for the New Normal

Due to the shift in operations caused by the pandemic, many FIs have switched from on-premise solutions to cloud computing contact centers. In addition cloud conversions, many FIs are looking at adding AI to their contact centers to help reduce costs. This article posits that AI technology that is advanced enough to understand questions at near 100 percent accuracy will enable FIs to engage better with their accountholders and provide personalized experiences 24/7.

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