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Your source for the latest technology information of interest to credit unions across America.

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May 17, 2021

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

MDT Partners with Digital Onboarding

Member Driven Technologies (MDT), a CUSO that hosts the Episys core processing system from Symitar, announced that it has partnered with Digital Onboarding. Through the partnership, MDT’s CU clients will be able to use Digital Onboarding’s platform to engage their new members digitally, allowing for personalized and streamlined adoption of ancillary services, such digital banking, bill pay and eStatements.

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PEFCU to Go Live with Scienaptic

Scienaptic announced the deployment of its platform at Publix Employees Federal Credit Union (PEFCU). The FL-based CU said that the platform will help them safely increase loan approvals, provide better experiences, and support financially stressed members.

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Hardware News

 

Schneider Electric Launches 43U Edge Micro Data Center for Office Spaces

Schneider Electric has launched a 43U micro data center cabinet to provide standalone Edge IT capacity in remote offices. A cabinet that works without an IT room can be installed 20 percent faster, and save organizations up to 48 percent on capital expenditure, says Schneider.

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9 Enterprise-Storage Startups to Watch

Some experts say that legacy storage architectures are failing to keep up with both data growth and user/application demand, and that many FIs are not yet ready for cloud-only storage. As a result, storage startups are finding ways not only to accommodate legacy infrastructures, but also developing storage systems that deliver the latest benefits of cloud-based storage to any deployment model. This article talks about 9 diverse storage startups.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Questions to Ask Before Vendor Contract Negotiations

The author recommends creating short lists in the early stages of vendor negotiation that can collectively serve as a roadmap to guide the process and identify any gaps in information needed to make educated decisions along the way. Here are a few examples of lists: Must-haves versus nice-to-haves; Desired target outcomes; Concessions and alternatives to “no”; and Discussion points that support the FI’s position.

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ATMs/Kiosks

 

Investor Displays Confidence in ATMs

Asym Capital, a private equity group in Los Angeles, recently announced that they had placed over $15M in the ATM business over the last few months. The company is bullish on ATMs because they believe that the more than 20.5 million people in the US who are unbanked, or underbanked, are prime ATM users - and that these unbanked/underbanked numbers will continue to grow.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

OnBase by Hyland

OnBase

and their client is:

DFCU Financial

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

The Numbers Behind Younger Users’ Love Affair with Mobile Wallets

While mobile-wallet ownership holds steady at 45%, younger consumers are embracing the payment technology more readily than they were 10 months ago, according to FIS research. As of February, 65% of young Millennials use a mobile wallet, compared to 59% in April 2020. In addition, 57% of Gen Zer’s use mobile wallets, up from 50% in 2020. Overall, 18% of consumers own three mobile wallets as of February, up from 10% in April 2020. Surprisingly, 2% of young Millennials say they use as many as nine wallets.

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BIO-Key Releases MobileAuth, a Touchless Biometric Authentication App

BIO-key International introduced its new mobile app, BIO-key MobileAuth with PalmPositive the latest among over sixteen strong authentication factors available for BIO-key’s PortalGuard Identity-as-a-Service (IDaaS) platform. MobileAuth’s touchless biometric user authentication – using a palm scan – works with any Android or iOS device.

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Security Section

 

Cloudflare Launches Campaign to ‘End the Madness’ of CAPTCHAs

Cloudflare's beef with CAPTCHAS - specifically those that require users to identify images - is that they take 32 seconds to complete, are frustrating, work poorly on mobile devices, assume cultural knowledge of the objects on display, and that completion often requires certain physical and cognitive capabilities that not all users will possess. The company’s preferred alternative is a “Cryptographic Attestation of Personhood” which is outlined in this article.

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Business Email Compromise Is the Top Fraud Concern for FIs

Close to 90 percent of respondents to a recent BAI survey perceive business email compromise (BEC) and “authorized” fraud to be the greatest risk to their businesses over the next year or two. Those reporting fraud losses due to BEC and related fraud have nearly doubled over the last two years. The survey also found a three-year trend of spending more on security. Twenty-two percent of respondents plan to spend more on security this year, up from 17 percent in 2019.

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Ransomware Attackers Are Now Using Triple Extortion Tactics

Cybercriminals who specialize in ransomware have already been using double extortion tactics in which they not only encrypt the victim's data but also threaten to leak it publicly unless the ransom is paid. Now, some attackers have progressed to a triple extortion tactic with the intent of squeezing out even more money from their malicious activities. In this scenario, the criminals send ransom demands not only to the attacked organization but to any customers, users or other third parties that would be hurt by the leaked data.

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Technology and Marketing

 

What Do Americans Really Want from Their FI?

The drive towards the digitalization of banking services is helping to meet the evolving needs and desires of Americans, and if their current FI isn’t meeting these needs, they’re open to change, according to an Ascent survey. The results highlighted that the most important features consumers want from a FI include high-quality service (97%), security and fraud protection (96%), and robust mobile and online access (95%).

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Online Banking/E-Commerce/Website Design

 

How the Pieces of Mastercard’s ‘Multirail’ Strategy Are Starting to Fit Together

Mastercard has laid its “multirail strategy” which encompasses major moves into account-to-account money transfers, real-time payments, open banking, and cryptocurrency processing. In this article, each of these strategies is laid out.

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5 Reasons Real-Time Payments Are Going Mainstream

Fully two-thirds of U.S. companies say they’re likely to adopt RTP (real-time payments) in the next two years, according to a recent report from Levvel Research. Five key factors are driving RTP pick-up: 1) Demand for immediacy; 2) Better data = better insights; 3) Competitive advantage; 4) Mitigated risk of payment failure; and 5) Increased accounting efficiencies.

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Internet Access

 

CybelAngel Data Breach Prevention Detects Data Leaking from the 3 Cloud Storage Providers

CybelAngel Data Breach Prevention in the Cloud service now supports the top three Cloud storage providers: AWS S3 Buckets, Google Cloud Storage and Azure Blob Storage. CybelAngel allows customers to monitor, detect and secure exposed data to help protect data across the extended supply chain.

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Call Centers

 

The Latest Defence Against Banking Scams

HSBC protected almost $346 million of accountholders' money from fraudsters just in the past year, thanks to a voice recognition technology that does a better job of identifying a user during a telephone call. The voice system, called Voice ID, was introduced in 2016 to increase the security of transactions carried out over the phone. So far, the results seem promising: the rate of attempted telephone fraud this year was down 50% compared to the previous one. Voice ID was introduced to replace the requirement to provide complex security numbers made of random digits, or to answer security questions that some users might struggle to remember. Callers are asked to say a short phrase, which is analyzed by Voice ID against the original record to make sure that the voices match and that the caller is genuine.

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CUs Using Old Tool — Texting — to Connect with Members

According to research from OpenMarket, 83% of millennials open SMS messages within 90 seconds of receiving them. Previous research from Gartner indicated that 90% of all people read texts within three minutes of receiving them, and that SMS boasts a 98% open rate, much higher than email. This article states that CUs are increasing the use of text messaging, and in many cases it is used to confirm members’ identities when they look to log into an account.

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