Your source for the latest technology information of interest to credit unions across America.
Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.
This Week's News is Sponsored by Better Branches ~
Giesecke+Devrient (G+D) has launched a new security thread for paper-based banknote substrates. The RollingStar i+ impresses with a variety of design options including textures, colors and dynamic effects. Brilliant motifs, movement and color shift purity when the banknote is tilted help offer protection against counterfeiting.
Finzly announced the addition of new digital deposit core capabilities to its BankOS platform, notably an Infinity Account functionality powered by a multi-asset, real-time general ledger that enables CUs to offer customizable digital accounts.
The author believes that the ability to receive a replacement debit card instantly by visiting a branch is critically important. She claims that in some tests that over a 45-day period, instant issuance cards outperformed mailed cards by 53 percent.
Microsoft's Surface Laptop 4 is the second Surface device that uses Secured-core to protect the firmware. Surface Laptop 4 also protects against malicious peripherals that try to extract information from memory using Direct Memory Access (DMA) by turning on Kernel DMA Protection, as well as other Windows security features like Virtualisation Based Security (VBS) and Hypervisor-enforced Code Integrity (HVCI).
Qualys announced CyberSecurity Asset Management (CSAM), built on the Qualys Cloud Platform, to inventory the IT ecosystem, and help detect security gaps and respond to risks. The software continuously inventories known and unknown assets, discovers installed applications, and overlays business and risk context to establish asset criticality.
DBSI+CFM announced the certification of the ATEC LTA-380 and LTA-450 cash recyclers. ATEC America's cash recycler features include: Fully secured, unattended self-audit; Tamper-proof smart cassettes; Advanced distress dispense; Counterfeit identification and separate dispense; and Entire note path outside the safe.
Redwood CU has won four Diamond Awards at the annual CUNA Marketing and Business Development Council conference. It won the awards for its Video for its ATM access content, as well as 3 other categories.
Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:
and their client is:
PayPal has been touting its touch-free payment technology amidst the COVID-19 pandemic, and they have just partnered with InComm to launch their PayPal and Venmo QR codes technology at CVS's 8,000+ pharmacies. Elsewhere across the globe, QR code payments have already seen considerable success, e.g., Ant Group’s Alipay uses QR codes for in-store payments and had over a 50% adoption rate at the end of 2018.
T-Mobile plans to offer Small Business Internet, which is a fixed wireless access (FWA) service. The new offering for businesses will cost $60 per month for a 200 Mbps plan if the business signs up for auto pay.
Darktrace and Microsoft have partnered to offer self-learning AI that helps detect and autonomously respond to cyber-threats. The two companies are collaborating to help organizations in 3 areas: 1) Cyber AI Email Security; 2) Simplified and Streamlined Security Workflows; and 3) Data integration.
Blackberry announced BlackBerry Optics 3.0, its next-generation cloud-based endpoint detection and response (EDR) solution and BlackBerry Gateway, the company’s first AI-empowered Zero Trust Network Access (ZTNA) product. With Optics 3.0, the company says that Edge AI threat detection and automated response capabilities execute directly on the endpoint device so an incident can be mitigated in near real-time. BlackBerry Protect leverages AI to help prevent known, unknown, and zero-day threats, while BlackBerry Gateway helps ensure business networks are only accessed by trusted and healthy devices.
Technology and Marketing
Amazon’s AWS cloud business has launched a new data management and analytics service for the financial sector. Dubbed FinSpace, Amazon’s new service essentially helps reduce the amount of time it takes financial firms to achieve all of this “from months to minutes,” replacing a traditionally manual process fraught with governance and compliance policies with a more automated approach to finding and preparing the disparate data for analysis.
HSBC USA announced the launch of a multi-currency digital wallet that enables businesses to make international payments simply and securely. It payment capabilities in Euros, UK Pound Sterling, Hong Kong Dollars, Canadian Dollars, Singapore Dollars, Australian Dollars and Malaysian Ringgit, and will be enhanced later this year to support receive capabilities for these currencies.
The Federal Reserve is moving forward in its efforts to develop its own digital currency, announcing it will release a research paper this summer that explores the move further. Though the central bank did not set any specific plans on the currency, Chairman Jerome Powell cited the progress of payments technology and said the Fed has been “carefully monitoring and adapting” to those innovations. The Fed is working in conjunction with a variety of groups on the project, including the Bank for International Settlements. The Boston Fed has taken the lead on the project.
Erosion of the traditional network perimeter and the transition to work-from-anywhere have conspired to bring an unprecedented threat level to endpoint devices, users, and applications, according to Cisco CEO Chuck Robbins. Such threats are exacerbated by the fact that over 3,500 vendors offer security products and services that many customers patchwork together, creating complexity that makes it hard for many to build an effective security position, Robbins said.
We now have an official date for the death of IE on (most) versions of Windows 10, and its formal replacement by Microsoft's Chromium-based browser, Edge: June 15, 2022. Support for IE Mode on Windows Client, Server and the Internet of Things will continue through at least 2029, with Microsoft saying it will provide at least one year's notice to customers before retiring the backward-compatibility feature.
Chatbots are an increasingly popular credit union tool. They are a cost-effective, member-friendly way to provide access to transactional and static information 24/7, deliver operational efficiencies to members and staff, and provide a critical lifeline when call centers and branches are not available. This article explores the Royals CU's experience using the technology.
This article states that the average industry accuracy rate for conversational artificial intelligence (AI) companies using biometrics is 90+ percent. By eliminating the need for an interrogation of the accountholder, agents can immediately offer assistance, starting the call on a positive note. In addition to helping prevent fraud and improving the caller experience, voice biometric technology can reduce call handle times.