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November 15, 2021

This Week's News is Sponsored by Better Branches ~



General News


Sunlight FCU Converts to Symitar

Jack Henry's Symitar division announced that WY-based Sunlight FCU has converted to Symitar's core. In addition to using Episys, Sunlight FCU will be expanding its digital capabilities with the Banno Digital Platform.



SentiLink Launches a New KYC Product

SentiLink announced the launch of a new KYC Insights product. The company claims that their new solution not only helps to comply with the CIP regulations and red flags rules but also surfaces key risks associated with new member onboardings.





Hardware News


Palo Alto Networks, Fortinet, Check Point Lead Gartner’s Firewall Magic Quadrant

Gartner crowned Palo Alto Networks, Fortinet, and Check Point as the top three firewall providers in its latest Magic Quadrant report. All three vendors’ now can claim double-digit firewall leader status. This year’s report marks the 10th consecutive time that Palo Alto Networks has been named a leader, while Fortinet has held a place in the leader’s square 12 times, and Check Point has earned the title 22 times.



Rockport Networks Debuts the “Switchless” Network

Rockport Networks has exited stealth mode with an intriguing product: a switchless network. It claims the Rockport Switchless Network product can move data faster and with better latency than switched networks. The Rockport Network Operating System (rNOS) runs on the network card to fully offload network processing from the compute cores and server operating system. The rNOS enables the network to self-discover, self-configure and self-heal. It continually seeks to optimize the best path through the network to minimize congestion and latency.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Microsoft Unveils Loop — and a New Collaborative Office Doc

Built on the Fluid Framework, Microsoft’s Loop app comes in response to offerings by start-ups such as Coda and Notion and their “all-in-one” collaborative documents. While it’s unlikely to supplant traditional Office docs for now, Loop previews a ‘post-Office’ world. The solution combines elements of documents, spreadsheets, and presentation apps in a single collaborative space.



Huntsman Security SmartCheck for Ransomware

Huntsman Security launched SmartCheck for Ransomware – an automated, on-demand diagnostic application designed to assess the risk of a ransomware event. The application automatically gathers data directly from ongoing security operations to report an organization’s posture against a set of security safeguards. It presents a quantitative score measured against each of 12 security controls.



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ATMs/Kiosks Play Key Role in Branch Transformation

RBR’s report Branch Transformation 2021 states that there is an ongoing shift away from the teller counter to self-service channels, and both traditional ATMs and non-cash kiosks are assisting in this shift. Especially kiosks since they are able to perform a wide variety of functions such as bill payment or card issuance, and are present in the majority of the 24 markets covered in the report.



Maya Labs Announces New Interactive Video Teller on the Smart ATM

Maya Labs announced a new product, the Interactive Video Teller on its Smart ATMs. This new product allows Maya Smart ATMs to become a virtual teller by using video technology.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Member Business Solutions


and their client is:

South Carolina Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Banking Malware Threats Surging as Mobile Banking Increases

The Nokia 2021 Threat Intelligence Report shows that banking malware threats are sharply increasing as cyber criminals target the rising popularity of mobile banking on smartphones. It reveals an 80% year-on-year increase in the first half of the year in the number of new banking trojans, which also try to steal SMS messages containing one-time passwords. Banking malware has been targeted mainly at Android phones, for years the most targeted mobile device type for cyber criminals due to Android’s ubiquity and developer openness.



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Security Section


Curricula Launches Free Security Awareness Training for Every Organization

Curricula announced that its platform is now free to any organization for up to 1,000 employees. Curricula Free includes cybersecurity training content, an integrated phishing simulator, simple compliance reporting, and an easy-to-use custom content creator.



Digital Driver's Licenses: Are They Secure Enough for Us to Trust?

Drivers in Arizona and Georgia will soon be able to use iPhones and Apple Watches as digital licenses or ID cards. People living in Kentucky, Maryland, Oklahoma, Iowa, Utah, and Connecticut are next in line for this transition. Security experts say that that states must use the principle of least privilege when building these digital systems. The person checking a digital license should get only enough information to complete a transaction and nothing more. The article goes on to discuss other security issues surrounding digital driver's licenses.



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Leaders Roundtable

Core Systems:

Optimizing Your Core System

Celent - http://www.celent.com
Read Stephen Greer's comments:

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:

Member Driven Technologies - http://www.mdtmi.com
Read Matt Baaki's comments:

Symitar - http://www.symitar.com
Read Shanon McLachlan's comments:

TCS - http://www.tcs.com
Read TCS BaNCS Global Banking Team's comments:


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Technology and Marketing


Expert Social Media Marketing Predictions for 2022

This article asked social media experts to share their best predictions as to what social media marketing means going forward and where marketers should focus their attention for 2022. Eight experts weighed in with their thoughts and recommendations.




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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by Credit Union tech-talk and Finopotamus:

Benchmarking Your Digital Banking Strategy

Humanizing Digital: Increasing Account Holder Loyalty and Exceeding CU Goals with Smart, Flexible Solutions


Digital Transformation: A Credit Union Imperative

The Digital Banking Market Is Heating Up

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond


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Online Banking/E-Commerce/Website Design


Visa Announces the “Visa Eco Benefits” Sustainability Bundle

Visa announced the launch of Visa Eco Benefits which is a new package of sustainability-focused benefits for card issuers designed to enable and encourage their cardholders to engage in sustainable consumption behaviors. Available features include: Carbon footprint calculator; Personalized education; Sustainable card materials; Donations to environmental organizations; Expanded rewards for cardholders for sustainable behaviors; and more.



Pandemic Makes 75% of Consumers More Likely to Use Digital Banking in the Future

The Financial Tribes You Need to Know report reveals that nearly two thirds (61%) of consumers globally have made greater use of digital banking services over the last 18 months and two in five (41%) have started using digital banking services for the very first time because of the pandemic. It goes on to state that three quarters (75%) of global consumers are now more likely to use digital banking in the next few months than before the pandemic



Video KYC: How to Open Savings Account Online?

Completing the Know Your Customer (KYC) process via video mode allows an applicant to open an account from anywhere without a trip to a branch by incorporating a Video-based Customer Identification Process. This article goes on to discuss more about the video KYC process.



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Internet Access


Kaspersky Finds 31% Increase in "Smart" DDoS Campaigns

Q3 beat every record in terms of daily number of DDoS attacks, according to a new report from Kaspersky. The total number of DDoS attacks was up 24% compared to Q3 2020 while the number of advanced, "smart" attacks was up 31% over the same time period. Kaspersky defines a smart DDoS attack as one that is often targeted and used to disrupt services, make resources inaccessible or pilfer money.



AT&T Launches a Managed SASE Offering with Cisco

AT&T has launched a portfolio of managed secure access service edge products in collaboration with Cisco. AT&T SASE with Cisco, the service provider's third SASE offering, aims to appeal to large/midsize organizations that want security services that integrate smoothly with existing Cisco hardware.



The 3 Biggest Challenges of SASE in Hybrid Cloud Environments

Despite all the promises of secure access service edge (SASE), some challenges lie ahead for organizations looking to adopt and implement SASE technologies and practices in a hybrid cloud environment. These include: 1) driving the required organizational change to make this paradigm shift; 2) aligning responsibilities appropriately; and 3) ensuring you choose the right vendors and products to support your desired outcomes.




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Call Centers


The Pros and Cons of Virtual Queues

Many contact centers are grappling with labor shortages, surging workloads, or a brutal combination of both. Virtual queue technologies enable callers to hang up and receive a return call without losing their place in the queue. For callers, this prevents the need to leave a voicemail or to wait on hold. For agents, there’s little difference between an inbound call and a callback — the system places outbound calls and delivers connected calls to agents, much like inbound calls. The author covers many facets of virtual queues in this article.