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Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

October 4, 2021

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

OMNI Community CU Launches JHA PayCenter Through Partnership with MDT

Member Driven Technologies (MDT), a CUSO that hosts the Episys core processing system from Symitar, announced that OMNI Community CU has gone live with Jack Henry’s JHA PayCenter to deliver faster payments options for members. The Michigan-based CU selected JHA PayCenter through its partnership with MDT to meet members’ rising demand for faster payments options that compete with the likes of PayPal and Venmo.

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MX Technologies Partners with Pinwheel to Enhance Its Open Banking Platform

MX announced that they are partnering with Pinwheel, provider of an API for payroll applications. The deal will provide CUs with expanded coverage of income verification and improved underwriting models for better lending decisions.

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Hardware News

 

Western Digital's New NVMe SSD Is a Potential Solution to Unstructured Data Nightmares

Western Digital recently announced the availability of a new NVMe solid state drive (SSD) that isn't meant to replace the stack of drives that live in a NAS, but it is meant to act as the host drive that caches files and handles the connection between the NAS and the network. The WD Red SN700 NVMe SSD can reportedly deliver up to 3,430 MB/s of data transfer (more than five times a standard SSD), is optimized for 24/7 workload environments, and is offered in sizes between 250 GB and 4 TB.

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Microsoft Updates Laptops

Microsoft has introduced an end-to-end revamp of its Surface devices, including an update to its popular two-in-one laptop models, part of a push to be a bigger force in computer hardware. The new lineup refreshes three of its hybrid laptop-tablet devices, and launches a new pro-focused Laptop Studio device.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

Dell Announces New ProSupport Suite and AI-Powered Trusted Device Capabilities

Dell has added several new features to its ProSupport Suite for PCs that automate IT tasks and provide new remote management tools that can aid in keeping user machines secured: * ProSupport Suite for PC can now automatically and remotely update Dell BIOS, drivers, firmware and applications; * A new fleet health dashboard uses AI to flag PCs that need support, establish trends and display additional IT metrics; and * Customized rules engines allow IT managers to determine who receives updates, how they're administered and more.

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ATMs/Kiosks

 

Diebold Nixdorf and Flybits Improve ATM Field Operations

Flybits has launched Service Connect, a data-driven and contextual mobile app created for Diebold Nixdorf. The app is designed to provide technicians in the field a more streamlined experience when obtaining and utilizing insights from the DN AllConnect Data Engine.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Vysym

Stirling

and their client is:
NorthEast Alliance Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

AT&T, Cradlepoint Deliver 5G WAN Services

AT&T is working with Ericsson’s Cradlepoint to combine AT&T's nationwide wireless network and data plans with Cradlepoint’s wireless routers, adapters and software. Cradlepoint was an early SD-WAN player. The company has focused on wireless connectivity as part of an SD-WAN, which overlays software on top of various connections, whether they be MPLS, internet broadband or wireless. The software optimizes the WAN, choosing the best connection at any given time on a dynamic basis. Plus the various connections act as backups to each other.

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Security Section

 

Cloudflare is Taking a Shot at Email Security

Cloudflare is announcing a pair of email safety and security offerings that it views as a first step toward catching more targeted phishing attacks, reducing the effectiveness of address spoofing, and mitigating the fallout if a user does click a malicious link. The features, which the company will offer for free, are designed use on top of any email hosting a customer already has, whether it’s provided by Google’s Gmail, Microsoft 365, Yahoo, etc.

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The Biggest Problem with Ransomware Is Not Encryption, but Credentials

With each passing day, the threat of ransomware increases in frequency, sophistication, and effectiveness. The author contends that credential compromise is the leading cause of ransomware attacks, because credentials give hackers the access they need to hold your systems hostage. Therefore, if you eliminate username/password credentials, you eliminate their easiest point of entry to your systems.

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Leaders Roundtable

Core Systems:

Optimizing Your Core System


Celent - http://www.celent.com
Read Stephen Greer's comments:
https://www.cunews.com/Celent.pdf

 
Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:
https://www.cunews.com/ESP.pdf

Member Driven Technologies - http://www.mdtmi.com
Read Matt Baaki's comments:
https://www.cunews.com/MDT.pdf

Symitar - http://www.symitar.com
Read Shanon McLachlan's comments:
https://www.cunews.com/Symitar.pdf

TCS - http://www.tcs.com
Read TCS BaNCS Global Banking Team's comments:
https://www.cunews.com/TCS.pdf

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Technology and Marketing

 

Analyzing Data and Putting It to Good Use

Although transitioning to digital, data-driven systems can be challenging for FIs, the benefits are tremendous – product personalization, faster pricing processes, enhanced risk management and more. The alternative to manual processes is AI-driven systems that enable automation from the point of price and product creation to deployment. If integrated properly, AI can determine personalized products and prices using sophisticated, machine-learning (ML) models. It can also leverage vast data sources, operationalized through an end-to-end, analytics-driven system in real time.

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Digital Banking Industry Leaders Forum

Thought Leadership From Around the Industry by Credit Union tech-talk and Finopotamus:

Benchmarking Your Digital Banking Strategy


Humanizing Digital: Increasing Account Holder Loyalty and Exceeding CU Goals with Smart, Flexible Solutions

Alogent
 

Digital Transformation: A Credit Union Imperative

The Digital Banking Market Is Heating Up

Three Present-Day Goals to Revolutionize Your FI’s Marketing

eSignatures Are Now a Top Priority Across the Nation

Fight Fraud by Better Understanding Your Financial Data

It’s Always About the People: 5 Rules for Digital Banking and Beyond

 

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Online Banking/E-Commerce/Website Design

 

Visa Bids to Make Digital Currencies Interoperable

Visa is working on a 'universal payment channel' (UPC) that enables interoperability between different digital currencies such as CBDCs and private stablecoins. The UBC acts like a hub, interconnecting multiple blockchain networks and allowing for the transfer of digital currencies. "Think of it as a “universal adapter” among blockchains, allowing central banks, businesses, and consumers to seamlessly exchange value, no matter the form factor of the currency," says a Visa global CBDC product lead.

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Mastercard Rolls out BNPL Installments

Mastercard unveiled Mastercard Installments which is a Buy Now, Pay Later (BNPL) program that they say delivers greater choice at checkout, both in-store and online. It enables FIs, lenders, fintechs, and wallets to offer a variety of flexible installment options to consumers - including a zero percent interest, pay-in-four model – without onerous integration into the merchant infrastructure, allowing them to quickly offer secure and competitive BNPL experiences at scale.

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Internet Access

 

Most IT Leaders Prioritize Cloud Migration, yet Security Concerns Remain

As digital leaders build robust digital infrastructures to ensure future success, it is estimated that 47% of their IT infrastructure globally is now on the cloud, despite ongoing concerns over cloud security. These findings come from a global study of the views of 2,600 IT decision-makers across the Americas, Asia-Pacific and EMEA. This move to the cloud is not being made lightly, with the threat of data leaks/cyberattacks as a result of increased cloud adoption being perceived as one of the biggest threats to organizations in all three regions.

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HPE Announces New Cloud Services

Hewlett Packard Enterprise has announced three new cloud-related offerings to more effectively protect data and make it more available to analytics. One of them is called HPE GreenLake for Data Protection that relies on the company’s on-premises Greenlake data-center hardware sold on a pay-per-use model rather than purchasing everything upfront. It includes a backup and recovery service that allows organizations to back up on-premises VMs to the public cloud. This is purely a service with no hardware purchase requirements. Customers can recover instantly on-prem, and it is particularly aimed at protecting against ransomware attacks.

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Call Centers

 

Cloud PBX or Cloud Contact Center: Which Is Better?

Although cloud contact center and cloud PBX offer similar functionalities in streamlining customer interactions, the differences matter more. While cloud contact center software outperforms cloud PBX when it comes to enhancing customer experience at scale, each contact center is different. This article goes into comparisons of Cloud PBX and Cloud Contact Center and should help you make an informed decision.

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Amazon Announces New Tools for Its Cloud-Hosted Call Center Software

Amazon Connect, AWS' cloud-based call center solution, is adding three new features the company said will "improve contact center agent productivity and provide superior service by making customer interactions more effective, personal and natural." The first of the new features revealed by Amazon at Enterprise Connect is Amazon Connect Wisdom, a machine learning product that uses customer speech and agent questions to automatically bring up relevant information for the call center agent. The second feature, Amazon Connect Voice ID, is a machine learning tool that uses voice analysis to build a digital voiceprint for callers that opt in to it. Connect Wisdom and Connect Voice ID are both generally available now, but the third Connect feature that Amazon shared, high-volume outbound communications, is still in preview.

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