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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

August 19, 2013

~ This Week's News is Sponsored by Better Branches ~


General News


* Fulda Area CU Signs with Harland Financial Solutions
* Cachet Financial Solutions Upgrades Risk Mitigation Platform
* IMM Adds 7 New Clients for iPad eSignature Application
* Texas Trust CU Signs ATM Deal with Dolphin Debit

Harland Financial Solutions announced that Fulda Area Credit Union has chosen its UltraData Enterprise Core solution. The Minnesota-based credit union also chose Cavion Internet Banking, Cavion Voice Banking, Cavion Mobile Banking and the Servicing Director loan servicing system.

Cachet Financial Solutions, a leading provider of remote deposit capture solutions (RDC), announced a feature upgrade to their patent-pending risk mitigation platform, CheckReview. CheckReview is integrated with Cachet's mobile and flat-bed consumer RDC products: Select Mobile Deposit, Select Mobile Prepaid, and Select Home, and offers credit unions the ability to monitor checks in real time with flexible controls and advanced monitoring.

IMM, a provider of eSignature, workflow and document solutions for credit unions, recently added seven new clients to its native iPad eSignature application. The latest additions include: Arkansas FCU; Central Star CU; Credit Union 1; Fort Worth Community CU; Greater Iowa CU; IH Mississippi Valley CU; and Utah Community CU.

Texas Trust Credit Union is expanding its ATM presence, adding 11 new locations in the community. In partnership with Dolphin Debit Access, Texas Trust will establish a branded-ATM presence in high-traffic areas, giving members more convenient access to their money. The ATMs will also be available to non-members for a small fee.




Hardware News

D-Link announced its mydlink-enabled Pan & Tilt Day/Night Camera (DCS-5010L), a surveillance solution for smaller businesses. The camera delivers advanced video monitoring features at an affordable price, including a wide viewing angle, motion detection alerting, night vision, and pan & tilt functionality. The DCS-5010L provides enhanced color accuracy during the day by automatically filtering out unwanted infrared light and switches to night-vision using built-in IR LEDs allowing for viewing up to 26 feet in pitch dark environments. It records video at up to 30 frames per second (fps) and supports 802.11n Wi-Fi & Ethernet connectivity.

Tablet sales are growing at a tremendous rate and many observers believe that credit unions can no longer sit on the sidelines and watch as the tablet landscape develops around them. We will take a look at tablet strategies in the September issue of Credit Union tech-talk - subscribe today. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Panda Security launched Panda Global Protection 2014, Panda Internet Security 2014 and Panda Antivirus Pro 2014. All products in the new line-up are built on Panda Security's Collective Intelligence system, which has extended its multi-platform coverage. Panda Antivirus Pro now includes a firewall, virtual keyboard, a rescue kit and other features.

The Intigua 2.0 automation platform provides centralized, policy-based provisioning, configuration and ongoing management for servers. The company says that by replacing manual processes with centralized automation, they enable organizations to deliver production-ready VMs - configured with all management technologies essential for SLAs, security and compliance - in minutes, versus hours or days.

Without a doubt, virtualization delivers numerous benefits, but that doesn't mean that every application is a good fit for a virtual environment. There are some things that should probably stay physical and we will cover them in the September issue of Credit Union tech-talk - subscribe now.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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Looking to improve the user experience and maximize the effectiveness and efficiency of their ATMs, some deployers are rolling out multivendor ATM software. Naturally, it is more popular with organizations that have mixed fleets of ATMs from multiple suppliers. Research from RBR shows that multivendor software is now running on 28 percent of ATMs worldwide. The market for multivendor software has more than doubled over the past five years, and RBR forecasts that it will grow a further 75 percent by 2017.

Kaspersky Lab has created a specialized ATM and payment kiosk protection program for the largest credit union in Ecuador. Kaspersky Lab partner SafenSoft created the solution by integrating the Kaspersky Anti-Virus SDK engine. The companies say that the software helps avert both known threats and zero day exploits, even in targeted attacks.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:


AnyHour Solutions

and their client is:

Aventa Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

Responsive web design has developed over the last three years in order for websites to be readable from any device or operating system. While mobile apps, whether for smartphones or tablets, are increasingly popular, they only offer a portion of the functions available on a full website. In theory, responsive design will allow you to have one consistent design across the board - PCs, tablets, and phones. Responsive web design has three components:

- media queries which detect a screen’s characteristics, e.g., width, height and orientation

- fluid grids which enable the site’s layout to expand and contract proportionally to the available screen space

- flexible media which does the same for the site’s pictures and video

Until now, low-cost feature phones have been more popular than more expensive smartphones in terms of market share. However, recent research by Gartner shows that smartphones have finally overtaken feature phones in terms of market share. In quarter two, which ended June 30, smartphone sales rose 46 percent from quarter two the year earlier, and 225 million units were shipped. Sales of feature phones, on the other hand, declined 21 percent from Q2 last year and 210 million units were sold.


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Security Section

There are a number of ways to encrypt data in the cloud to help secure it. The .NET Framework provides application level encryption and decryption methods. A SQL Server database application running in an IaaS can take advantage of SQL Server’s Transparent Database Encryption (TDE) or column-level encryption capabilities. Also if you want to protect data at the file system level and you are running IaaS in the cloud, you can choose to use Windows Encrypting File System (EFS) or BitLocker. Finally, there are third party products like StorSimple that offer hybrid storage solutions where a local storage appliance is seamlessly connected to encrypted cloud storage on the backend.

In a related story, a company called Crypteron offers their CipherStor solution. For server applications that create and store files in the cloud, CipherStor is a self-scaling file system solution that secures file types like PDF, XLS, DOC, PPT, audio, video, etc. via military grade encryption and in-built key management.


Security Section Sponsored by

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

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Leaders Roundtable

Online & Mobile Banking:

Moving from Transactions to Member-Centric Solutions

CU Answers
Cachet Financial Solutions -
Read Jeffrey C. Mack's comments:
CU Answers
Connect Financial Software Solutions -
Read Joe Long's comments:
eEminder -  
Read Thomas Utsch's comments:

Harland Financial Solutions
Harland Financial Solutions -
Read Andy Lapp's comments:
Integrated Media Management -  
Read John Levy's comments:

Javelin Strategy & Research -
Read Mark Schwanhausser's comments:

Mercator Advisory Group  -
Read Edward O'Brien's comments:
Read Jeremiah Lotz's comments:

Q2ebanking -
Read Ned Tobey's comments:


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Technology and Marketing

Almost every financial institution offers simple account guides to provide an overview of checking services and fees, whether these are online account descriptions or PDF files that can be downloaded. However, according to new research by Financial Shop Solutions, a leading provider of competitive intelligence research for the financial services industry, many of these simple account guides can be misleading primarily because of the information they fail to disclose. The firm notes that less-than-complete information about account fees and penalties will fuel consumer dissatisfaction and drive consumers to institutions that offer better, more personalized service. They state that those FIs that do a better job of fee disclosure offer specific details in their simple account guides, including:


  • Monthly account fees and how to waive them;
  • ATM usage fees;
  • Miscellaneous service fees;
  • Overdraft policy;
  • The order in which daily transactions are posted;
  • Terms for funds availability; and
  • Where to get more information about checking account rules and regulations.
Travis Credit Union is working with the Yolo Family Resource Center on Tanda loans to help participants save money and/or pay off debts. The Vacaville, CA-based credit union's program is geared towards the local underserved Hispanic community and includes:

- financial education

- peer learning

- social reinforcement

- rewards



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Online Banking/E-Commerce/Website Design

Research from the Pew Internet & American Life Project found that 61 percent of all U.S. Internet users bank online while 35 percent of mobile phone owners engage in mobile banking activities. White people are likelier than blacks and Hispanics to bank online, but far less likely to bank on their mobile devices than other ethnicities - whites are less likely (32%) than blacks (39%) and Hispanics (41%) to be mobile banking users, according to Pew. Overall, mobile bankers tend to be younger, have attended at least some college, and to have a mid-level income ($50,000 – $74,000). Men and women are equally likely to have banked on a mobile device (35%).

According to Visa’s research, the prepaid cards industry in the US has been growing at a CAGR of 16%. Meanwhile, there has been a decline in checking accounts in the US at -2 to 4% CAGR over the last few years. Some observers think that because the fastest growing deposit product in the US has been prepaid debit cards that credit unions must offer these products in order to stay competitive and serve consumer demand.


Online Banking Section Sponsored by
Cachet Financial Solutions


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Internet Access

Phonebooth offers full-featured VoIP phone systems for small to mid-sized organizations. Features include unlimited local and long-distance calling for a low price, voice-to-text transcription, auto-attendant, HD voice quality, “Follow Me” call routing, conferencing calling, a Web-based interface and access to its all-IP CLEC network. With its business VoIP system, all you need to provide are the phones.

As more and more organizations turn to Voice over Internet Protocol (VoIP) for calling, some of the more security-conscious ones are looking for ways to secure VoIP calls. Some are turning to virtual private networks (VPNs) as a way to prevent eavesdropping. We will cover ways to integrate the two technologies in the September issue of Credit Union tech-talk - subscribe today.


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Call Centers

Causata, a provider of web-based analytics and machine learning technologies, was recently purchased by NICE Systems, a customer transactions and interactions solutions provider. The firms say that they can provide credit unions with real-time decisioning for call center agents based on members’ web traffic and typical behavior. The integration will allow call center agents to better cross sell to members by providing them with personalized offers in real time.


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

November 5 - 7, Denver - BAI Retail Delivery

May 21 - 23, Las Vegas - Credit Union InfoSecurity Conference

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