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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

August 5, 2013

~ This Week's News is Sponsored by Better Branches ~


General News


* Provident Credit Union Converts to OnBase
* Members Choice CU Chooses Symitar
* Horsetail Technologies Signs Delaware State Police FCU
* Q2 Partners with Geezeo

Provident Credit Union, the 17th largest credit union in California with more than $1.8 billion in assets, has converted to Hyland Software’s OnBase enterprise content management (ECM) system to manage records, streamline business processes and help provide better member service. OnBase will help Provident Credit Union better manage member’s records, from initial scanning of documents on the front end and throughout a member’s history with the credit union, to help deliver better member service.

Jack Henry & Associates' Symitar division announced that the $450 million Members Choice Credit Union has migrated to the Episys outsourced solution, Symitar EASE. The Houston-based credit union is outsourcing the operation, management, and security of its core system as well as the hosting of all third-party applications.

Delaware State Police Federal Credit Union has engaged with Horsetail Technologies to rollout the IT Solutions firm’s Routers as a Service Program. The Routers as a Service Program will allow Delaware State Police FCU to upgrade their hardware, add WAN redundancy with more intelligent routing capabilities and monitor their network traffic.

Q2, a leading provider of enterprise solutions for secure virtual banking, announced its partnership with Geezeo. The partnership allows Q2 to integrate Geezeo’s engagement banking platform to not only provide PFM, but also to enable credit unions to deliver relevant content from within the online banking environment.




Hardware News

nPulse released a new version of its Capture Probe eXtreme (CPX) flow and packet capture appliance, which is an ultrafast, multi-terabyte traffic recording and analysis platform. The continuous recording solution provides indexed storage of network traffic for direct analysis or use with other security or monitoring applications. The company says that with their new search capabilities, users can search all packets to locate the exact item that will help them identify and mitigate an event.

Self service lobby coin counters have been around for a long time, and by some estimates credit unions tend to have more coin counters in their lobbies than banks, possibly as much as 25% more. We will cover coin counting trends in the September issue of Credit Union tech-talk - subscribe today. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Excel 2013's new Quick Analysis tool gives quick access and contextual choices for analyzing your data. It is easy to use - simply select the data, and make a choice. After selecting a data range, you will notice a small icon appears - that is Quick Analysis. The software is a contextual tool that provides single-click access to data analysis tools, such as:


  • Format: Preview and apply some of Excel's most popular conditional formats.
  • Charts: Preview and apply specific chart structures.
  • Totals: Preview and insert basic calculations like sum, count, average, etc.
  • Tables: Preview pivot tables.
  • Sparklines: Preview and insert sparkline graphics.
Expanding its portfolio of free solutions, SolarWinds is now offering a package called DNSstuff. The DNSstuff Toolbox tools can help you:

- Perform forensic analysis of name and email servers, path analysis, authenticate and locate domains.

- Keep an eye on blacklists and monitor web, email and name server compliance and connectivity.

- Increase the efficiency, accuracy and quality of your searches, lookups and analysis.

- Perform forensic analysis on a variety of domain and email concerns.




Software Updates Sponsored by
Raddon Financial Group (RFG)

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Verizon Enterprise Solutions is rolling out a managed wireless solution for ATM deployers. It includes encryption and the costs will be lower than typical wired access. They say that they will work with any ATM to deliver wireless transport, a wireless router and installation and maintenance.

PULSE, a leading debit/ATM network, and Paydiant, a provider of a cloud-based mobile wallets, are working together to provide a mobile commerce solution for PULSE participants. Paydiant's mobile wallet platform is software-based and does not store any sensitive account information on the mobile device or pass account data through the retail environment. Every transaction uses two-factor authentication and tokenization. Credit unions will be able to brand and configure their own mobile wallets.

In April 2014, Microsoft is sunsetting support for Windows XP. By some estimates, around 75% of ATMs in the U.S. are based on XP. Some ATM deployers have already made the move to Windows 7, but what are the ramifications for those who stay on XP? We will take a look at this thorny problem in the September issue of Credit Union tech-talk - subscribe now.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:


Enhanced Software Products (ESP)

and their client is:

Connection Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

According to a new report from Strategy Analytics, the number of NFC phones shipped will increase 156% in 2013 to a total of 400m devices globally. This means that one third of the smartphones sold globally this year will support NFC, the analysts say. However, an author of the report noted that "what we are not seeing yet is strong consumer-side demand for NFC solutions. This is sort of a chicken-and-egg issue; until the installed base of NFC capable devices is large enough, there's not enough consumer demand."

Cognizant and Monitise have released a study entitled, ‘Segment-Based Strategies for Mobile Banking.’ In it, they found that:


  • Interest in remote check deposit and real-time alerts on unusual account activity are important features across segments that could induce US consumers to switch FIs
  • 41% of respondents say they prefer to use tablets compared with smartphones and 60% of tablet owners prefer a tablet for mobile banking, and optimizing for specific platforms is key
  • 75% of US consumers surveyed rank feature personalization like rearranging tabs and functions as important to them
  • More than one-third of US consumers surveyed are willing to pay for advanced security features such as biometrics and nearly 30% of respondents indicated a willingness to pay for mobile payment capabilities



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Security Section

Five people were recently indicted on charges of pilfering more than 160 million credit card numbers and other financial data from the likes of NASDAQ, Discover Bank, Hannaford, Heartland, Dow Jones and others. Many of the breaches were made via SQL injection flaws - a threat that has been thoroughly documented and understood for well over than a decade. Via SQL injection attacks, they took advantage of poorly coded Web application software to install malicious code on these companies’ systems and network.

Disposable email addresses require no sign-up or passwords. They are literally created on-the-fly as the email is received. This is becoming a popular method for fraudsters to use. We will explain how it works and what your credit union should be doing about it in the September issue of Credit Union tech-talk - subscribe today.


Security Section Sponsored by

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

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Leaders Roundtable

Online & Mobile Banking:

Moving from Transactions to Member-Centric Solutions

CU Answers
Cachet Financial Solutions -
Read Jeffrey C. Mack's comments:
CU Answers
Connect Financial Software Solutions -
Read Joe Long's comments:
eEminder -  
Read Thomas Utsch's comments:

Harland Financial Solutions
Harland Financial Solutions -
Read Andy Lapp's comments:
Integrated Media Management -  
Read John Levy's comments:

Javelin Strategy & Research -
Read Mark Schwanhausser's comments:

Mercator Advisory Group  -
Read Edward O'Brien's comments:
Read Jeremiah Lotz's comments:

Q2ebanking -
Read Ned Tobey's comments:


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Technology and Marketing

So called “mini-branches” are popping up across the country that offer all the functionality of a full-service branch at a fraction of the per-foot cost. These smaller branches range in size from 500 square feet to 1500 square feet and are often packed with self service technology that permits the staff to assist members with more complex issues or product sales. A Celent analyst notes that "a credit union might find they can gain added market presence for 10 cents on the dollar with mini-branches compared to traditional branches."


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Online Banking/E-Commerce/Website Design

Prepaid card issuers are charging fewer prepaid card fees and enhancing the cards with features that put them on a more equal footing with financial institution debit cards, according to a new Consumer Reports study. The five leading cards that they reviewed are rated very good or excellent for making fees obvious or easy to comprehend, and included features such as:

- bill payment

- online accounts

- in-network ATMs

Visa and MasterCard announced that they have agreed to license their respective common U.S. debit solutions to each other to meet the industry’s need for a streamlined approach to route U.S. chip debit transactions over multiple, unaffiliated networks. The two companies said credit unions will be able to load their global brand’s application onto their cards – either Visa or MasterCard – and enable transactions to route over any participating PIN debit network within the US.


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Internet Access

Ready availability of botnets for hire and crowd-sourced attack tools give bad actors easy means to launch DDoS (distributed denial-of-service) attacks. Arbor Networks is noting that shorter, higher speed DDoS attacks on the rise. Almost half of the attacks monitored in a threat system set up by Arbor Networks now reach speeds of over 1Gbps. That is up 13% from last year, while the portion of DDoS attacks over 10Gbps increased about 41% in the same period.

Bright House Networks, the nation’s sixth largest cable company, has launched a hosted VoIP solution targeted at smaller organizations that have between 5 and 30 lines. They join other cable operators such as Comcast and Cox Communications who also offer hosted VoIP. The cloud-based service is provided over a dedicated data line and includes any needed hardware and maintenance in the monthly rate. Standard calling feature prices start at $33.95 per user, per month, with a two-year agreement, and customers can add optional features including unified messaging, mobile follow-me features, and other premium services.


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Call Centers

NICE Systems announced the launch of its Contact Center Video Recording solution, which monitors the quality of service provided via video-enabled contact centers. The solution combines NICE’s real-time audio capture expertise with its experience in video surveillance for security. Quality monitoring is applied to both audio and visual recordings.


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

November 5 - 7, Denver - BAI Retail Delivery

May 21 - 23, Las Vegas - Credit Union InfoSecurity Conference

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