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 Your source for the latest technology information of interest to credit unions across America.

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December 9, 2013

~ This Week's News is Sponsored by Better Branches ~


General News


* ESP Converts Tacoma Longshoremen CU
* Gulf Coast Community FCU Selects Better Branches
* Sewerage & Water Board EFCU Chooses IMM’s TotaleChecks
* Cornerstone Community FCU Partners with Share One

Enhanced Software Products (ESP), the Spokane, WA-based Credit Union Core Data Processor, recently converted Tacoma Longshoremen Credit Union to their FORZA3 Windows-based processing platform. The $76M asset credit union has deployed numerous ESP-developed services, such as Member Imaging, Paperless Receipts, Home Banking and Electronic Document Signing, all hosted and maintained at ESP data centers.

Better Branches Technology, a provider of branch visitor queuing and workforce management software for CUs, announced that Gulf Coast Community Federal Credit Union has adopted their industry leading Better Lobby/New Accounts and Branch Appointment Calendar modules. The New Accounts module is a lobby management application that will positively impact visitors' opinions of the Mississippi-based credit union’s New Accounts areas, while Branch Appointment Calendar will provide a branch-specific appointment calendar for each branch employee.

IMM, a provider of eSignature, workflow and document solutions for CUs, announced that Sewerage and Water Board Employees Federal Credit Union has implemented TotaleChecks. With IMM’s TotaleChecks, the Louisiana-based credit union can create and print custom laser checks on-demand.

Share One, a CUSO operating out of Memphis, TN, announced that Cornerstone Community Federal Credit Union has selected their NewSolutions core system. The $346 million, 46,782 member credit union is based in Lockport, NY.




Hardware News

Acer has come out with their new Aspire Z3-600 all-in-one PC that is easy to move because it includes an integrated a battery. It features 2.5 hours of battery life, a 21.5-inch screen that can display images at 1920 x 1080, and a flexible design that allows the frame to stand 90 degrees, or be laid flat. The system has a quad-core Pentium processor, up to 750GB of storage, 4GB DRAM and a webcam. HDMI and USB 3.0 are the port options. The all-in-one is priced starting at $779.

USB is burdened by a variety of different connectors today, but the new Type-C connector is designed to replace these various designs with a single, all-purpose port that is reversible so it won't matter which way people plug it in. The new design will accommodate faster data-transfer rates of the future. Today's USB 3.0 reaches 5 gigabits per second, but the USB oversight group has finished the USB 3.1 specification that extends to 10Gbps. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Mambu is a cloud banking software-as-a-service provider based in Berlin. The firm says that their platform is flexible and open, and eliminates the complexities typically associated with core banking software. The system was recently chosen by the United Kingdom’s first online-only credit union, My Community Bank.

WordPress started as a blogging system but has evolved into a full-blown CMS (content management system) with thousands of plugins, widgets and themes. It is the most popular blogging platform on the Web and powers about 20 percent of the top 10 million sites on the Internet. Second only to WordPress in implementations, Joomla is a powerful CMS that is used by large and small organizations, including Harvard University and Citibank. Thousands of extensions, both free and commercial, are available from the Joomla! Extension Directory. 


Software Updates Sponsored by
Raddon Financial Group (RFG)

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Wincor Nixdorf has come out with software that they say will help ATM deployers running Windows XP remain PCI DSS compliant. The company said its new PC/E Terminal Security software enables credit unions that continue to run Windows XP on their self-service systems to operate them securely without Microsoft support. PC/E Terminal Security was designed to harden the operating system with intrusion and access protection software, and can be left in place after a Windows 7 migration.

Video toppers on ATMs have been around for many years, but the high cost of the units has limited their popularity. Now prices are coming down, e.g., a display monitor that used to cost $1500 or more for just the component has fallen into the $300 to $500 price range. Plus, it is now more feasible to change marketing campaigns remotely due to updated software and better wired and wireless TCP/IP connectivity.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:


Shoreline Business Solutions, Inc.

and their client is:

Apple Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

According to a Forrester survey, 38% of survey respondents said they would trust PayPal with their digital wallet, compared to 35% who said the same about financial institutions and credit card companies. Amazon was the third most trusted digital wallet provider, cited by 23% of respondents. Apple and Google were not in the top three.

MasterCard announced plans to expand its QkR mobile payments service. Developed by QkR MasterCard Labs, the app is available for both Android and Apple devices. The service uses quick response codes displayed on a smartphone or other mobile device's screen to enable contactless payments at physical retail outlets.

Westpac New Zealand has ported their popular Cash Tank app run on the Sony SmartWatch. The SmartWatch is controlled by the Bluetooth connection to its phone. The core function of Cash Tank is balance monitoring, but it will soon be extended to quick transfers and the ability to receive account alerts to the watch. Other possibilities include displaying geo-sensitive alerts and offers, branch locations, and even serving as a payment instrument.


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Security Section

Trusteer just announced the results of a recent study on the State of Targeted Attacks. 80% of the respondents said that Java is their most serious vulnerability and the most difficult application when it comes to ensuring all security patches have been fully implemented in a timely manner. Meanwhile, Adobe Reader was a close second. Some other key findings include:

  • 51% felt their organizations do not effectively detect advanced threats
  • 87% said company execs were not aware of APT threats
  • 93% said malware was the source of an APT attack
  • 68% said zero day attacks are their organizations’ greatest threats
The FBI is warning businesses and consumers of a new "man-in-the-e-mail" scam. In action, scam artists intercept legitimate e-mails between businesses and their suppliers and then spoof subsequent e-mails impersonating each company to the other. There has been a huge increase in the amount of Webmail accounts targeted by phishers, and the fraudsters have been able to spoof the e-mails between buyers and sellers necessary to redirect shipments and payments. In response, the FBI recommends that businesses and consumers:

- Use out-of-band verification, and second-factor authentication that does not rely on e-mail, for all monetary transactions

- Avoid free Web-based e-mail accounts, such as Yahoo, GMail, Hotmail, etc.

- Use digital signatures

- Forward business e-mails, rather than simply replying



Security Section Sponsored by

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

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Leaders Roundtable

Core Systems:

Driving More Efficiency From Core Systems

Celent -
Read Stephen Greer's comments:

Corelation -
Read Theresa Benavidez's comments:


Credit Union Data Processing (CUDP) -
Read Charlie Fulks' comments:

CUtopia -
Read John Pantaleon's comments:

Enhanced Software Products -
Read Matt Lefler's comments:

Fiserv -
Read Mark Sievewright's comments:

Harland Financial Solutions -
Read Tom Berdan's comments:

Innovative Technology (INTECH) -
Read Tim Erwin's comments:

Mercator Advisory Group  -
Read Edward O'Brien's comments:


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Technology and Marketing

Debt card interchange and overdraft fees are two products that produce a great deal of non-interest income for financial institutions. With these two products under pressure, some FIs are getting creative in their quest to boost non-interest income. Many offer insurance products coupled with auto loans, but some are turning to stand-alone products such as pet insurance. Proponents argue that it is a good strategy considering the fact that Americans spend tens of billions of dollars annually on their pets, with a good chunk of those expenses — about $14 billion — coming in the form of vet bills.


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Online Banking/E-Commerce/Website Design

According to a new report by Celent, interchange relief and other strong merchant incentives are likely needed to encourage U.S. adoption of EMV chip cards. The research firm states that a U.S. EMV deployment of some kind is inevitable, but contends that the October 2015 liability shift dates realistically are not going to be met, and that they will be pushed out. Credit card issuers will adopt a cautious, segmented, and gradual approach to EMV migration, the report predicts.

GTE Financial is rolling out their GTE VIP (Virtual Innovation Panel) team of 15 members who will provide feedback on the credit union's online and mobile financial service offerings. The team will meet with high level management and IT developers at the credit union's Tampa headquarters once each quarter next year. The team received complimentary iPad minis and will use the Yammer enterprise social networking service to stay in touch.


Online Banking Section Sponsored by
Cachet Financial Solutions


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Internet Access

Conventional IP security products (such as firewalls and intrusion detection and prevention systems) were not designed with real-time communications in mind. Protecting UC (unified communications) systems requires specialized solutions, including deploying enterprise session border controllers (E-SBCs). Oracle has developed a white paper on Making Unified Communication Secure and it is available here: 

Unify, formerly known as Siemens Enterprise Communications, has introduced the latest version of its enterprise communications platform: Version 7 of OpenScape 4000 (known formerly as HiPath 4000). New features include One Number service, increased security, and improved UC integration. It also includes virtualization capabilities using VMware vSphere ESXi 5.


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Call Centers

According to a report by Pindrop Security, one in every 2,500 phone calls to a financial institution call center is a fraud, and phone fraud racked up an average of $42,546 in losses per financial account in the first half of 2013. They found that the fraudsters use a blend of social engineering and account manipulation via these channels:

- about half place from mobile devices

- one third from voice-over-IP lines

- nearly 15 percent from landline phones

Pindrop Security noted that "we're seeing fraudsters stepping up their games, calling these call centers so well-prepared, and going after accounts with a lot of money in them."