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 Your source for the latest technology information of interest to credit unions across America.

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November 4, 2013

~ This Week's News is Sponsored by Better Branches ~


General News


* Verint Acquires Victrio
* 2 CUs Select Symitar’s Episys
* Horsetail Technologies Offers Firewall as a Service
* Harvester Financial CU Selects Sharetec

Verint Systems announced the signing of a definitive agreement to acquire Victrio, a provider of fraud prevention and identity authentication solutions. Victrio solutions combine a new generation of “passive” voice biometrics with unique predictive analysis that can help to detect fraudsters and authenticate callers without caller interruption.

Jack Henry & Associates, a leading provider of technology solutions and payment processing services, announced that its Symitar division has signed the $1.5 billion State Department Federal Credit Union and the $782 million Quorum Federal Credit Union to use Episys as their in-house core processing solution. State Department Federal Credit Union is Episys’ 77th client with more than $1 billion in assets.

Horsetail Technologies, an IT Services provider that offers Managed Services, Solution Integration and Cloud Management, announced a new Firewall as a Service package. The new offering combines a Sonicwall Next-Generation Security Appliance, management from configuration to monthly reporting, and quarterly NCUA compliant Penetration Testing into a package for a fixed monthly price.

Sharetec System, one of the fastest growing core systems, announced that Harvester Financial Credit Union (HFCU) in Indianapolis, IN has selected the Sharetec System as their new core system. HFCU will be adding a variety of Sharetec products, including color signature pads with rotating marketing ads, total paperless office with tablets for electronic signatures and storage, mobile banking, eServices suite including eNotices, member alerts, enrollment, share and loan online account opening, and other modules.




Hardware News

iNetSec Smart Finder is a hybrid NAC and IPS internal network security appliance that offers wired and wireless device discovery, classification and management, and Layer 7 application control. Fujitsu says that their device is a scalable and non-intrusive internal network security solution that protects their clients’ data from the inside out. They claim that Smart Finder has a simple 3 step set up, and installation is under two hours.

RDM Corporation has introduced their new EC9000i check scanner which enables users to process any combination of checks and remittances along with ID capture and check defacement on a single peripheral device. The unit features speeds up to 90 documents per minute and an optional receipt printer, and is designed to simplify auto-feed and single-feed scanning. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

According to new Microsoft Security Intelligence Report, Windows XP machines are six times more likely to be infected by malware than newer versions of the OS. A company spokesperson noted that "a lot of [XP users] feel XP provides them with everything they want, and they are comfortable with it. It's not about functionality. It's about increased susceptibility to threats with XP." Windows XP is so prevalent that it still accounts for 21 percent of all OSes in use today.

Hping is a versatile tool that can be used to conduct firewall testing, advanced port scanning and TCP/IP auditing among other network testing tasks, Hping is a command line TCP/IP packet assembler and analyzer with support for TCP, UDP, ICMP, and RAW-IP. Among its features, it includes a traceroute and the ability to send files between a covered channel.

At times it could be useful to have a software solution that is like a high definition surveillance camera for IT that is watching and recording what people do on computers. This is not a technical log that records system events, but rather a package that records the user interface activities. We will explain how it works in-depth in the December issue of Credit Union tech-talk - subscribe today.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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Symantec is warning that malware found in ATMs in Mexico has been improved and translated into English, and may be migrating to the US. Two versions of the malware, called Ploutus, have been discovered, both of which are engineered to empty a certain type of ATM, which Symantec has not identified. The good news is that installation of the malware requires physical access to the machine by inserting a CD boot disk.

First Data Corporation announced that it has completed MasterCard testing requirements to process Maestro EMV ATM transactions. This capability will help First Data’s credit union clients better manage their programs as liability for potential fraud on non-U.S. issued Maestro cross-border transactions shifts to the ATM owner, if the ATM is not EMV-enabled. In its first scheduled deployment, First Data is partnering with PSCU to process transactions for its member-owner credit union, ORNL Federal Credit Union.

One financial institution has introduced what they are calling "the world's first Android contactless ATM." We will take at look at how it works in the December issue of Credit Union tech-talk - subscribe now.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:


ACH Payments

and their client is:

Members First Credit Union

Credit Unions - if you have a vendor that you are happy with then please let us know!

Vendors - if you have a credit union that is happy with your solutions then please let us know and we will give you a $100 discount on your Case Study!


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Wireless World

Many security experts contend that it is inevitable that malware will migrate from PCs and laptops to smartphones. They have statistics that back up their theory: RSA detected 350,000 malicious Android app samples in 2012, up from just 1,000 in 2011. Andorat is an especially scary piece of malware because it is able to bundle itself, undetected, with any legitimate app and install without the user’s knowledge, allowing a hacker full remote control of an Android device.

Mobile payments have penetrated about 50% of the existing population of mobile phone users, according to a CUNA-commissioned survey. Regardless of whether or not they used their phones to make mobile payments, mobile security remained a top concern of more than three-quarters of the respondents.

There are a rapidly growing suite of “photo banking” applications in use today. We will explore what photo banking means and some creative use cases in the December issue of Credit Union tech-talk - subscribe today.


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Security Section

SANS announced the results of a new survey on network security that shows that IPS (Intrusion Prevention Systems) are doing a fairly good job at detection, yet only 11% of respondents are turning on IPS to block automatically for 100% of their traffic. However, 80% are using some automated blocking – a large group (28%) set automatic blocking only for those events they can block with great assurance. As for wish lists, 79% say their next-generation IPSs must include more application awareness, 67% want more context awareness, 57% say they need more content awareness, and 56% would like full stack inspection included in their IPS capabilities.

Start-up Cylance is rolling out an anti-malware solution dubbed CylanceV that uses an analysis technique that they refer to as "machine learning algorithms." Their inspection method is based on making a copy of incoming traffic (e.g., files, applications, executables, services, drivers, and code libraries) and directing it to the CylanceV software for analysis. The server-based CylanceV decides whether the examined code should be classified as “good or bad” within a few milliseconds. If the software believes that there may be a threat, then an alert is sent to the appropriate security administrator.

FireEye announced the launch of the FireEye NX 900, extending the FireEye virtual machine-based threat protection to remote or branch offices. The company says that FireEye NX 900 is designed to install in less than 30 minutes, protect against advanced attacks and advanced persistent threats, and detect pre-existing malware.


Security Section Sponsored by

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. Contact the FSPA by telephone or e-mail for an immediate referral to a member-company in your local area.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, pleaseThis email address is being protected from spambots. You need JavaScript enabled to view it.for a prompt & detailed response.

Call Today: 800.843.6082

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Leaders Roundtable

Core Systems:

Driving More Efficiency From Core Systems

Celent -
Read Stephen Greer's comments:

Corelation -
Read Theresa Benavidez's comments:


Credit Union Data Processing (CUDP) -
Read Charlie Fulks' comments:

CUtopia -
Read John Pantaleon's comments:

Enhanced Software Products -
Read Matt Lefler's comments:

Fiserv -
Read Mark Sievewright's comments:

Harland Financial Solutions -
Read Tom Berdan's comments:

Innovative Technology (INTECH) -
Read Tim Erwin's comments:

Mercator Advisory Group  -
Read Edward O'Brien's comments:


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Technology and Marketing

When searching for a new financial institution, study after study has shown that branch location is a critical determining factor. That is why you may want to check out Get Listed. This website provides a one-stop location to help ensure that all of your branch locations show up properly in search results. This is especially important as Google continues to refine its search engine results to display based on the searcher’s physical location.


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Online Banking/E-Commerce/Website Design

FIS announced the results of the third phase of a consumer banking behavior study finding that “consumers who transfer money person-to-person - especially those sending money overseas - want to make those transactions immediate.” The study, conducted by research provider Ipsos Vantis, looked at four key market groups:

- outbound foreign money transfer users

- account-to-account (A2A) transfer users

- person-to-person (P2P) payment users

- online bill payers

Faster payment was rated as being important by 80% percent of outbound foreign money transfer users, because it provides both senders and recipients with peace of mind. The majority (58%) of A2A users also want to be able to transfer their money between accounts quickly and a large percentage (41%) of P2P users want recipients to be able to access funds immediately.

The global prepaid market will grow to $822 billion by 2017, with consumer travel expected to drive a significant portion of that growth, according to MasterCard. The card giant launched the Cash Passport Prepaid MasterCard Currency Card in August, which offers a security PIN and EMV technology. International travelers are turning to prepaid for four reasons: 1) it provides better security than cash and checks, 2) it offers the ability to lock in exchange rates, 3) it saves on foreign transaction fees, and 4) it makes budgeting easier.


Online Banking Section Sponsored by
Cachet Financial Solutions


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Internet Access

Based on a nationwide comparison of reviews, prices, and business features, the telecom experts at have ranked the seven best business VoIP phone service providers. Voxilla’s top seven business VoIP phone service companies are:


- Jive Communications

- RingCentral


- Vocalocity

- Nextiv

- 8x8

At the recent Broadband World Forum VDSL (Very-high-bit-rate DSL) with vectoring was a hot topic. Vectoring improves VDSL performance by removing crosstalk interference. It works by continuously analyzing the noise conditions on copper lines, and then creates a new, antinoise signal to cancel it out. While 100Mbps is the practical limit for VDSL with vectoring, it is much more affordable to use this technology to upgrade existing copper networks, rather than upgrade to expensive fiber networks.


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Call Centers

When starting a remote agent program, some contact centers like to incentivize their existing top brick-and-mortar performers with the opportunity to work from home, which they feel drives the desire to work harder for the privilege. Yet in addition to basic member service skills, telework experts say that only highly motivated and self-starting candidates work best from home. Of course technical skills are still important, but the highest success rates for telecommuters is for those who are self-disciplined and thrive in a less social, more focused environment.