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 Your source for the latest technology information of interest to credit unions across America.

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October 21, 2013

~ This Week's News is Sponsored by Better Branches ~


General News


* RPost Enables Secure Large File Transfers Direct from Outlook
* Credit Union ONE Selects DNA from Fiserv
* IMM's Remote eSignatures Chosen by Over 100 FIs
* GTE Financial Wins PSCU's KnockOut 2013 Innovation Summit
* Georgia United CU Installs CetoLogic’s Cash Management

RPost, the inventor of Registered Email track, prove, e-sign and encrypt technology, announced the release of a major software update of its RMail software plugin for Microsoft Outlook users. After installing the new version, RMail users will be able to attach and send files up to 200MB directly from their Outlook compose window, without any file uploads or web popup windows.

Fiserv, a leading global provider of financial services technology solutions, announced that Credit Union ONE, based in Ferndale, MI, has selected the DNA account processing platform from Fiserv. In addition to DNA, Credit Union ONE will implement tMagic for integrated teller capture, Prologue for financial management, ConvergeIT for interactive voice response and WireXchange for wire transfer processing.

IMM, a provider of eSignature, workflow and document solutions for financial institutions, has signed an additional 100 financial institutions to its cloud-based eSignature solution, Document Exchange, in the last 12 months. The firm attributes the current demand for eSignatures across multiple applications to consumer convenience, cost savings, and the ability to expedite closings of key transactions.

Team Delta Force from GTE Financial prevailed over three other finalists to wear the crown as champion of KnockOut 2013, PSCU’s second annual competitive idea generation event. Delta Force designed an app that enables consumers to easily switch their current banking relationships to a credit union; Team Bacon claimed second place with an application that lets cardholders remove a block on their account when traveling internationally; and Team MoNation took third-place with their concept that permits cardholders to remotely identify suspect transactions as fraudulent or legitimate when notified by PSCU’s fraud prevention team.

C3 Financial, CetoLogic’s new branch and ATM cash management solution, has been installed by Georgia United Credit Union to help reduce non-earning cash and increase operational efficiencies by consolidating workflow to money suppliers and armored car carriers. The company said that C3 Financial achieves an in-depth understanding of the member’s demands for cash while providing a forecast for future cash inventory needs.




Hardware News

Traditional tellers have been replaced by a range of self-service "intelligent machines" at National Australia Bank's new "Smart Store." There will still be people in the store to serve visitors, but NAB says that there will be a host of self-service intelligent machines where customers can easily manage deposits and withdrawals, along with using a suite of digital banking solutions.

Two years ago, Fairwinds Credit Union developed a branch account origination platform that streamlines the membership and account origination processes to take just a few minutes. In order to better serve their partner the University of Central Florida, Fairwinds extended its existing account origination capabilities to the iPad tablet via a new mobile app designed specifically for credit union staff to use during orientation events. To date, the credit union has opened more than 1,500 student accounts using their iPads and their app. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Next April, Microsoft will release its last security updates for Windows XP, whose extended support period will come to a hard stop. If for some reason you still have applications that simply won’t work on Windows 7 or Windows 8, there are options. You could run the problem app in a well-sandboxed virtual machine (VM). Windows 8.x Pro and Enterprise have Hyper-V virtualization built in. Windows 7 Pro includes Windows XP Mode and Virtual PC, which has the advantage of eliminating the cost of an XP license for your VM. You can also use VMware or Virtual Box on Windows 7. The goal would be to use the physical machine, with its modern, fully patched operating system, for everyday tasks and use the VM exclusively for that one app.

The USB Security Suite software utility can block access to USB drives when inserted and, only when a password you set beforehand is provided, can the USB ports be re-enabled for use with flash drives. The manufacturer claims that their utility can actually scrub a flash-drive clean, and a full 14 day trial offer is available for testing purposes.

VMware is aggressively focusing on desktop virtualization which they say gives organizations fewer incentives than ever to replace existing desktop hardware. We will take a look at their strategy and latest software for desktop virtualization in the November issue of Credit Union tech-talk - subscribe today.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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Diebold announced their new Branch Performance Series terminals that they say allow a credit union to move transactions from the teller line to a self-service device within the branch, thereby reducing costs. The in-lobby teller terminals deliver self-service or partially assisted service capability at the teller line, next to a teller pod or freestanding within the lobby or vestibule. The in-lobby teller terminal runs on the Agilis software platform.

Grow Financial announced it is the first financial institution in Florida to adopt new interactive teller machines (ITM) for their members. Members will be able to connect with a remote teller in a highly personalized, two-way audio/video interaction. All of the same transactions that can take place in a regular drive through can also take place in this new interactive atmosphere, including a text to chat option used in conjunction with the video and audio.

Ploutus is a new strain of malware that is targeting ATMs. It is sophisticated enough that it allows criminals to remotely manipulate the cash denominations that ATMs dispense. We will provide more details in the November issue of Credit Union tech-talk - subscribe now.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:


Connect Financial Software Solutions

CU Answers

and their client is:

Altra Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

According to a Visa survey, 57% of U.S. adults say digital wallets either have already or may within the next five years replace physical wallets. Currently, 40% of respondents carry less than $20 in cash at one time, and 26% carry between $20 and $50, with the remaining 34% carrying more than $50. The survey also found that consumers would be willing to use their smartphone or tablet to pay for public transportation and parking meters, as well as to pay back friends, to tip for services, and to pay at gas stations.

Square has introduced a new person-to-person payments service called Square Cash. You can email money, free of charge, directly from your debit card to anyone else’s, regardless of what financial institution each party uses. The service, which works through email or mobile apps, only requires that both parties have a debit card. Square Cash permits you to send up to $2,500 a week in several transactions or all at once.


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Security Section

AVAST Software has launched avast! 2014 and they say that the new version improves performance, download and install times, privacy, and protection. Also new in avast! 2014 is the Hardened Mode feature, which lets users switch on a whitelisting mode that blocks files from executing when it is unclear whether they are infected or not. Plus the latest version lets users create a bootable antivirus USB, CD or DVD.

According to security firm Internet Identity, spear phishing attacks waged against financial institutions and their brands still account for 75% of phishers' targets. This can be attributed to a combination of limited fraud detection resources and a lack of education about phishing attacks aimed at banking executives and frontline staff. Stronger e-mail authentication efforts, such as DMARC - Domain-based Message Authentication, Reporting and Conformance - can help mitigate phishing risks, but education about what to look for in a spear-phishing attack is perhaps the best way to mitigate the risks.


Security Section Sponsored by

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

Call Today: 800.843.6082

Visit Us Online Today:



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Leaders Roundtable

Core Systems:

Driving More Efficiency From Core Systems

Celent -
Read Stephen Greer's comments:

Corelation -
Read Theresa Benavidez's comments:

CU Answers
CU*Answers -
Read Randy Karnes' comments:

Credit Union Data Processing (CUDP) -
Read Charlie Fulks' comments:

CUtopia -
Read John Pantaleon's comments:

Enhanced Software Products -
Read Matt Lefler's comments:

Read Keith Nolan's comments:
Fiserv -
Read Mark Sievewright's comments:

Harland Financial Solutions
Harland Financial Solutions -
Read Tom Berdan's comments:

Innovative Technology (INTECH) -
Read Tim Erwin's comments:

Mercator Advisory Group  -
Read Edward O'Brien's comments:

Symitar -
Read Ted Bilke's comments:



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Technology and Marketing

PointDrive is a sales-oriented application that the firm says improves the way you share content with consumers. The Chicago-based company offers a service that turns a typical email with attachments into a prettier, more visual way of reaching consumers. Pointdrive features reporting capabilities that report back on who opened the message and which attachments they have viewed.

According to new research from Lextant, customers of financial institutions want more advanced technologies and more personalized, secure and convenient service. The survey, sponsored by Diebold, found that consumers expect financial institutions to adopt new technology faster, especially because advanced functionalities are so readily available in other industries.


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Online Banking/E-Commerce/Website Design

Digital methods still lag behind old-fashioned cash and checks when it comes to person-to-person payments in the US, according to a survey from Fiserv. The survey found that men were more likely to have sent money to friends, spouses, co-workers or roommates, while women were more likely to have sent money to their children. Here are the most common P2P payment methods:

- 56% cash

- 41% checks

- 31% digital methods

Many observers note that online banking adoption is flat because it is saturated. By 2018, 89 percent of American households will use online banking, up from 84 percent today, according to Javelin Strategy and Research. They believe that credit unions that ant to reinvent and invigorate their online services must target so-called Digital Drifters, younger, tech-savvy members who could be persuaded to pay bills at their credit union. But for now, 70 percent of them prefer to pay at the biller site.


Online Banking Section Sponsored by
Cachet Financial Solutions


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Internet Access

Cablevision is targeting smaller organizations with their latest VoIP solutions. Their VoIP package offers a Virtual Receptionist that is a call routing and answering service able to direct callers to the right person, department or information message, as well as the ability to record a greeting for business hours, with the option to create an additional greeting for after hours. There is no hardware to purchase since their service is completely cloud-based.

MPLS has for years remained the preferred choice of many IT managers to connect their branch sites together, despite its speed limitations, and the fact that it often costs more than 10 times that of broadband. However broadband is rapidly evolving and a number of innovations are making it more robust and ready for businesses to implement. We will explain how broadband is becoming a viable alternative to MPLS in the November issue of Credit Union tech-talk - subscribe today.


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Call Centers

New agent hire training is costly and time-consuming: many contact centers have training programs that range from two to eight weeks or even more. Toister Performance Solutions offers a couple of suggestions to improve training efforts:

1) Have trainers keep a log of detailed notes on their new hires’ daily in-class performance. The detailed notes make it easier for trainers to create a personalized improvement strategy for each student, and the detailed notes help trainers get a second opinion when they might be faced with a particularly challenging situation.

2) Take new hires for a "passport tour." This is a simple training technique that takes new employees to various parts of the organizations so they can get a first-hand look every department and what they do on a day to day basis. New hires collect a signature on their “passport” for each stop along the tour.


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

November 5 - 7, Denver - BAI Retail Delivery

February 23 - 27, Washington, DC - CUNA Governmental Affairs Conference

May 21 - 23, Las Vegas - Credit Union InfoSecurity Conference

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