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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

October 7, 2013

~ This Week's News is Sponsored by Better Branches ~



General News


* Compushare Migrates 2 CUs to Cloud Platform
* CU*SOUTH Converts Hilco FCU to CU*BASE
* Bonnie Ortiz Joins Horsetail Technologies
* Badger CU Celebrates 20 years with Sharetec

Compushare, a D+H company, announced the migration of two new credit unions to its C3 Cloud Computing solution which is an on-demand fully hosted cloud computing and application management platform. Gulf Coast Community Federal Credit Union and Insight Credit Union are moving to Compushare's C3 Hosted Application Platform.

CU*SOUTH announced that Hilco Federal Credit Union has converted to CU*SOUTH’s core software platform – CU*BASE. Based in Kerrville, TX, Hilco FCU serves 1200 members with assets of $10M.

Horsetail Technologies, a National IT Services provider to credit unions, announced that Bonnie Ortiz has joined them as Acting Chief Operating Officer through a job sharing agreement. Ortiz also currently serves as COO at The Partnership FCU.

Sharetec System, one of the fastest growing core systems, announced that numerous credit unions are approaching their 20 year anniversary on the Sharetec System. Bradford-Scott Data Corporation, an owner/distributor of the Sharetec System, announced that Badger Credit Union in Peshtigo, WI is one these twenty year veterans.




Hardware News

Cyberoam announced its Next-Generation Firewalls in its NG Series appliances. Cyberoam’s Next-Generation Firewall protection is EAL4+ certified and offers Layer 8 Identity-based security, application visibility & controls, Intrusion Prevention System, website filtering, HTTPS inspection, VPN (IPSec and SSL) and granular bandwidth controls. Additional security features such as Web Application Firewall, Gateway Anti-Virus, and more, are also available.

A new survey shows that only 8% of tablet buyers want to use a tablet as a replacement for their laptops. The same survey by IDC found that 58% of respondents bought a tablet to use in addition to a laptop, and not as a replacement. However, they predict that expanded tablet usage is coming, especially as manufacturers put more emphasis on business-class features such as a native VPN client and hardware and software encryption.

High-definition, megapixel cameras have dropped in price, but still remain fairly expensive. However some experts contend that panoramic-view, megapixel camera systems are well worth the money, especially for securing large areas with adequate camera coverage. We will explain their reasoning in the November issue of Credit Union tech-talk - subscribe now. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Malwarebytes announced the launch of Techbench, a tool to help IT workers fix and restore malware-infected computers. Techbench is designed to be a 'plug-in-and-leave' solution - you simply insert the USB drive and it will automatically start a background scan of the entire machine, silently restarting when needed and installing Malwarebytes Anti-Malware on the cleaned computer if required. Malwarebytes Techbench is available on a wearable lanyard and runs $399.95 per year.

Virtual desktop infrastructure (VDI) is getting easier to install and less expensive, but adoption is still fairly slow. We will cover the three main flavors of VDI and the pros and cons of each in the November issue of Credit Union tech-talk - subscribe today.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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According to, the average cost for Americans to obtain cash outside of their ATM network has increased by 2 percent over last year. While the average ATM surcharge rose 4 percent to $2.60 over the past 12 months, the average foreign fee fell three percent to $1.53.

Research firm RBR recently released their annual survey of the global ATM market. Here are a couple of survey statistics for North America:

- on average there are 1,166 cash withdrawals made per ATM per month

- there were 1.6 average cash withdrawals per person per month


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:



and their client is:

Otis Federal Credit Union

Read Otis FCU’s story to see how they affordably obtained an excellent ROI from mining Big Data with Synergent!

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

Who is most like to adopt digital wallet technology? CashStar reports that it is these three groups:

- young financial consumers, especially Americans under 35

- existing PayPal users

- affluent Americans

Smartwatches are starting to enter the market, e.g., the Samsung Galaxy Gear and the Pebble. Also there are persistent rumors that tech giants such as Apple and Google will soon roll out smartwatches. It appears that Australia's St. George Bank has come out with the first smartwatch app prototype as it prepares for a world where consumers check their account balances and make payments from their wrists. Initially the bank expects to link the app to its MoneyMeter account balance monitor but it is also exploring contactless payments, based on Bluetooth rather than NFC.

McAfee Labs said it identified 17,000 new forms of mobile malware targeting Android-based devices during the second quarter of 2013, a 21 percent increase over new unique strains identified in the first quarter. A key driver in the growth is the proliferation of backdoor Trojans that pilfer personal data without the victim's knowledge, along with banking malware that attacks user log-in information.


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Security Section

This week the Bureau of Engraving and Printing (BEP) will introduce the redesigned $100 note, which will have new advanced anti-counterfeiting security features. Some of the new security features of the bill include:

- security ribbon, instead of being printed on the note, is actually woven into the bill

- raised printing and a large gold figure 100 on the back

- microprinting in various locations on the bill

- a watermark of Ben Franklin, which you can see on both sides of the note

- a three-dimensional security ribbon and bell in the inkwell

The new $100 bill completes what is called the “Next Generation Currency” series, begun in 2003 with the $20 note. Consumers do not have to trade in their old $100 notes for the new ones — all U.S. currency issued since 1861 is legal tender.

Wombat Security Technologies announced CyberStrength, a new cloud-based assessment solution. The tool helps security officers measure the effectiveness of security training programs by creating focused and custom assessments on specific topics such as mobility, Internet browsing, social networking, passwords, smartphones, and phishing. The company says that their training solutions use learning science principles to engage the user, deliver practical knowledge, and help ensure employees retain the information they are taught.

Some security experts contend that fixing vulnerabilities using the criticality of the bugs to prioritize patching will certainly keep your IT staff busy, but it will not make you much more secure. They argue that you should employ an intelligence-driven defense that uses information on risk and attacker behavior to inform patching decisions. We will explore this subject further in the November issue of Credit Union tech-talk - subscribe today.


Security Section Sponsored by

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

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Leaders Roundtable

Core Systems:

Driving More Efficiency From Core Systems

Celent -
Read Stephen Greer's comments:

Corelation -
Read Theresa Benavidez's comments:

CU Answers
CU*Answers -
Read Randy Karnes' comments:

Credit Union Data Processing (CUDP) -
Read Charlie Fulks' comments:

CUtopia -
Read John Pantaleon's comments:

Enhanced Software Products -
Read Matt Lefler's comments:

Read Keith Nolan's comments:

Harland Financial Solutions
Harland Financial Solutions -
Read Tom Berdan's comments:

Innovative Technology (INTECH) -
Read Tim Erwin's comments:

Mercator Advisory Group  -
Read Edward O'Brien's comments:

Symitar -
Read Ted Bilke's comments:



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Technology and Marketing

Dundas Data Visualization announced the latest release of their platform, Dundas Dashboard Version 5.0. This release features support for big data sources and adds several improvements, like advanced usage tracking, an interactive HTML5 mobile interface, wide support for MapReduce technologies, and more.

Grow Financial Federal Credit Union is working with CBS Radio and the ASPCA to sponsor a “Pet-A-Palooza” pet adoption event. As many as 10,000 people are expected to attend the event in Tampa.


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Online Banking/E-Commerce/Website Design

The big three card networks want to revamp global e-commerce security, replacing account numbers in favor of digital tokens for online and mobile transactions. Visa, MasterCard and American Express are proposing a new framework that would see issuers, merchants and digital wallet providers able to request a token so that when an account holder initiates an online or mobile transaction, the token - and not the traditional card account number - would be used to process, authorize, clear and settle the payment.

USAA has updated their smartphone apps for iOS and Android and they now include offers and the ability to update profile information within the app. Mobile has become such an important channel for USAA that a spokesperson was quoted as saying “online banking is becoming a legacy channel for us.”

A faction of the Occupy Wall Street movement is taking donations to launch a prepaid debit card. The card launch is being planned by the Occupy Money Cooperative, which states it's mission is to offer low cost, high quality financial services - and the monthly fee for the card will be 99 cents. Meanwhile in California, members of Occupy San Francisco are currently in the process of establishing the People's Reserve Credit Union.


Online Banking Section Sponsored by
Cachet Financial Solutions


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Internet Access

Distributed denial-of-service (DDoS) attacks continue to plague organizations of all sizes. Now there is even a new service that acts as a backup to your existing DDoS prevention service. A new startup called says that they are filling a new requirement for "reinsurance" in DDoS defenses in the face of more powerful and pervasive attacks. Their service, dubbed SWAT, stands ready when an organization's primary DDoS service provider is hit and overwhelmed by concurrent attacks on multiple customers. They claim that the SWAT service provides 10 times the capacity per customer as other DDoS service vendors.

United Network Services Inc. (UNSi) announced that it has updated and repackaged their hosted VoIP services. The offering is intended for organizations with less than 200 seats, and includes hosted PBX, SIP trunking and business line replacement. Other new features include mobility and voicemail-to-text functionality.


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Call Centers

OAISYS, a provider of business call recording and contact center management solutions, announced the latest enhancements to its Talkument and Tracer software packages. Talkument is voice documentation software, while Tracer is a contact center recording and quality assurance solution. The company’s speech search functionality, which uses Avaya Speech Analytics technology, enables users to query recordings for spoken phrases and return those containing one or more matches. This feature is now available for both the Talkument and Tracer applications.


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

November 5 - 7, Denver - BAI Retail Delivery

February 23 - 27, Washington, DC - CUNA Governmental Affairs Conference

May 21 - 23, Las Vegas - Credit Union InfoSecurity Conference

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