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 Your source for the latest technology information of interest to credit unions across America.

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September 9, 2013

~ This Week's News is Sponsored by Better Branches ~


General News


* UMassFive College FCU Chooses Fiserv Portico
* CU*Answers Upgrades Online Banking Platform
* Corelation and TCI Announce Interface
* Harland Financial Solutions Enhances ProSign

Fiserv, a leading global provider of financial services technology solutions, announced that UMassFive College Federal Credit Union, based in Hadley, MA with $378 million in assets, has selected the Portico account processing platform. The credit union has also expanded its relationship with Fiserv to offer banking via mobile devices with Mobiliti and Mobiliti: Tablet.

CU*Answers Network Services, a West Michigan-based technology solutions provider, announced it has installed significantly upgraded servers to support CU*Answers’ flagship online banking product, It’s Me 247. The new servers expand processing capabilities and performance while enhancing high availability redundancy.

TCI, a provider of SaaS-based loan origination solutions for credit unions, has enhanced its product offering through development of a new interface with Corelation, a provider of core processing solutions and enterprise-wide automation. By bridging to Corelation’s platform, TCI helps streamline the lending process for credit unions by seamlessly exchanging data.

Harland Financial Solutions announced that ProSign, its electronic signing solution for loan and deposit documents, now provides credit unions the ability to capture member signatures on tablets, including the iPad, the Android platform, and the Microsoft Surface device. Members can also review documents directly on the tablet before signing.




Hardware News

If you choose to purchase one of Dell's “built for business” machines, it can include numerous security options. Dell’s endpoint security solutions are focused on 3 areas:

1. Authentication - a custom TPM chip, pre-boot authentication, single sign-on, and integrated multi-factor authentication.

2. Encryption - self-encrypting drives, plus Dell now integrates its Credent acquisition to encrypt files and removable storage.

3. Malware prevention - the Dell Data Protection agent uses Invincea Advanced Malware Detection/Prevention (AMD/P) technology.

Samsung Electronics has started mass producing DDR4 memory that it expects will go into enterprise servers. A successor to the DDR3 (Double Data Rate 3), DDR4 memory is expected to offer higher performance, reliability and lower power consumption than its predecessor. The 4Gb-based DDR4 has a data transmission rate of 2,667 mbps, a 1.25-fold increase over 20nm-class DDR3, while lowering power consumption by more than 30%. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

VMware claims organizations migrating to Microsoft Windows 7 can save money by using virtual desktop infrastructure (VDI) technology rather than standalone PCs. They cite an IDC study that shows that VMware customers that have been using the Horizon View VDI product for at least one year with Windows 7 incur an average annual cost per user of about $340, including hardware, configuration, helpdesk and overall IT support. Meanwhile, they say that the cost of desktop management without VDI was about $960 per user per year.

If you are looking for free technical support, you may want to try Tech Support Guy. Since 1996, Tech Support Guy has been providing free technical support to computer users of all experience levels. The site is run completely by volunteers and paid for by donations and sponsors:

For credit unions trying to get a handle on password management, there are affordable products that can help implement stronger password policies for employees. The goal of these products is to make the password process more secure, and also to let users login to particular resources without having to remember all of their individual passwords. We will look at some solutions that your credit union may want to consider in the October issue of Credit Union tech-talk - subscribe today.



Software Updates Sponsored by
Raddon Financial Group (RFG)

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Genmega is partnering with to offer factory-installed wraps for their 1900 and 2500 model ATMs. Custom branding is available by using the company's EasyBrand system and SharkSkin technology, a proprietary material developed specifically for ATM and kiosk wraps. Custom design is included at no additional charge with the purchase of the wrap.

Some European ATMs are now accepting loan applications and dispensing loans. Consumers apply for personal loans at the ATM and receive the FI’s decision via SMS within an hour. The applicant then signs a loan agreement and receives a barcode to scan at an ATM along with a PIN via SMS which is entered at the ATM together with the barcode scan in order to receive cash. The recipient of the loan has a few days to withdraw all of the cash at once or gradually over a stated period.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories 


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:



and their client is:

San Mateo Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

According to the Banking & Finance category findings survey conducted by Nielsen, nearly half of all mobile bankers were under the age of 35 and one-third indicated that smartphones were the most important device for their banking needs. While half of mobile Banking & Finance activity is transactional, including paying bills, transferring funds, paying via PayPal, etc., the remaining 50 percent of mobile users are researching general banking information and/or looking for business location details. The majority of mobile search and browsing activity is spent researching checking and savings accounts followed by credit cards.

Ping* is a Bluetooth-enabled wallet that notifies users when a card is removed or lost. Made of aluminum, the ultra-thin credit card holder can be synced to owners’ smartphones and setup to provide notifications whenever items are removed from it. The wallet comes with a built-in speaker that sounds an alert if the wallet is stolen or falls out of the user’s pocket. Finally, the wallet is capable of sending its last known GPS location to help relocate it.

Currently, no U.S. regulations specifically govern m-payments. Naturally, if a mobile transaction uses an existing payment method, such as ACH or EFT, the laws and regulations that apply to those methods also apply to the m-payment. We will take a closer look at m-payment regulations in the October issue of Credit Union tech-talk - subscribe now.


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Security Section

Secunia has released Corporate Software Inspector version 7.0 which introduces new features and improvements for vulnerability and patch management. The foundation of the Secunia CSI is a unique combination of vulnerability intelligence and vulnerability scanning, with patch creation and patch deployment integration.

A Virginia bank has partnered with a local security firm to offer security services to their clients, especially small business customers. TowneBank will provide services such as threat management, industry and government compliance and risk assessments, network monitoring, and secure network and architecture design.


Security Section Sponsored by

Our members, located in every state, will be more than happy to consult with your credit union regarding: Upgrading branch security equipment, remodeling branches, servicing all types of physical & electronic security equipment (to include keeping older equipment operational), and providing quotes on ATMS, cash-recyclers, safes, vaults, safe-deposit boxes, after-hour-depositories, drive-up banking systems, tellers’ undercounter steel & storage units, insulated products and all types of electronic security & digital video systems. This email address is being protected from spambots. You need JavaScript enabled to view it. by telephone or e-mail for an immediate referral to a member-company in your local area.


For more information or for a member referral in your specific geographic area, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response. Our members carry a very broad line of products and are able to provide credit unions with many powerful and affordable alternatives for their security equipment & servicing needs.


For more information about joining our organization and all of the accompanying benefits, please This email address is being protected from spambots. You need JavaScript enabled to view it. for a prompt & detailed response.

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Leaders Roundtable

Core Systems:

Driving More Efficiency From Core Systems

Celent -
Read Stephen Greer's comments:

Corelation -
Read Theresa Benavidez's comments:

CU Answers
CU*Answers -
Read Randy Karnes' comments:

Credit Union Data Processing (CUDP) -
Read Charlie Fulks' comments:

CUtopia -
Read John Pantaleon's comments:

Enhanced Software Products -
Read Matt Lefler's comments:

Harland Financial Solutions
Harland Financial Solutions -
Read Tom Berdan's comments:

Innovative Technology (INTECH) -
Read Tim Erwin's comments:

Mercator Advisory Group  -
Read Edward O'Brien's comments:

Symitar -
Read Ted Bilke's comments:

Share One


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Technology and Marketing

Fiserv announced the availability of Predictive Scores, a new predictive modeling solution for consumer behavior. Predictive Scores leverages insights from multiple, complex data sets (so-called “Big Data”) to provide information that helps enhance the success of marketing and performance management strategies within credit unions. Predictive Scores is the latest solution to be available through Fiserv's Intelligent Workplace. This multi-channel data includes information from account processing, debit and credit card processing, online and mobile banking, and electronic bill pay systems.


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Online Banking/E-Commerce/Website Design

Yodlee Interactive launched a new app store for credit unions called Active Commerce Exchange (ACE). The platform currently has 20 applications right now from companies like BillGuard, PaySimple and LivePlan. ACE will also offer developer tools to help companies build new financial technologies quickly.

IBM has launched its new Digital Loan Processing platform which integrates the core lending business process with mobile applications and analytics. Big Blue says that mortgage applicants can now engage with the credit union in real-time during every aspect of the loan application process: applying online, uploading documents, acting on inquiries and monitoring loan approval status - all from their smartphone, tablet or PC.


Online Banking Section Sponsored by
Cachet Financial Solutions


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Internet Access

Xorcom, a manufacturer of business telephony interfaces and appliances, is rolling out its latest business telephony system CompletePBX version 3. CompletePBX is a Voice over Internet Protocol (VoIP) and Time Division Multiplexing (TDM) telephony system for businesses based on an open-source platform. It comes with an embedded browser-based operator panel, and supports TwinStar which offers full redundancy for IP PBXs. Other key capabilities include desktop call management, visual voicemail, smartphone integration, unified messaging, presence management, conference bridges, video calling, inbound call center, call recording, graphical call reporting, integrated chat, and unlimited auto attendants.

DNS and domain registration is almost exclusively managed by third parties. DNS is often hosted by one third party, while domain registration is likely managed by a different vendor. Even if they are the same, none of their security defenses or alerting systems feed back to the client. This is one area that credit unions must keep a close eye on and we will suggest some ways to do this in the October issue of Credit Union tech-talk - subscribe today.


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Call Centers

The International Customer Management Institute (ICMI) recently polled their members about their issues implementing new technology. Surprisingly, financial limitations came in second at 28% with one third of respondents saying that training was the biggest challenge. Other responses to challenges implementing new technology included:

- app. 16% said obtaining executive buy-in

- app. 16% said time constraints

- app. 8% noted other


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Catch Tom and Bill Rogers, Associate Editor of Credit Union tech-talk, at these upcoming conferences:

November 5 - 7, Denver - BAI Retail Delivery

May 21 - 23, Las Vegas - Credit Union InfoSecurity Conference

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