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 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

September 8, 2014

~ This Week's News is Sponsored by Better Branches ~

 

General News  

* IMM Introduces Next Generation of TotaleAtlas
* Fiserv Redesigns Corillian Online ASP
* BankLok Rolls Out New Multi-Factor Solution
* CU*Answers Adds New Owner

IMM, a leading provider of integrated eSignature, workflow and document solutions for credit unions, unveiled the next generation of its flagship eSignature solution, TotaleAtlas. TotaleAtlas 2015 provides a more simplistic and guided transaction flow that improves employee usability and control over the signing event.

Fiserv, a leading global provider of financial services technology solutions, announced that Corillian Online ASP, an online banking solution designed for small to mid-sized credit unions, has been redesigned with a simplified, tablet-inspired user interface. Within Corillian Online ASP, the most commonly used online banking and payments functionality is surfaced together on a single page. This includes viewing balance and transaction detail, viewing and paying bills, and transferring money.

BankLok has unveiled its patented, multi-factor authentication and privacy protection solution that helps ensure sensitive financial information remains safe and secure, while at the same time eliminating the need for usernames and passwords. BankLok`s PassKey technology encrypts user data, and fragments and disperses the information across 12 separate locations worldwide.

CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that it had recently added another credit union owner. This investor is Greensboro Municipal Federal Credit Union, located in Greensboro, NC ($46M and 5.5K members).

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Hardware News

The latest trend in mobile devices reveals that tablets are getting smaller, while smartphones are getting larger. Some observers have dubbed this convergence a “phablet.” This device incorporates designs aspects and size from both tablets and smartphones, with a diagonal screen size between five and seven inches. The rise of the phablet could be good news for credit unions: it could mean the merging of the tablet and smartphone apps which would save in development costs.

Intel's next-generation chip family, the Core M, will arrive in the real world starting next month as Acer, Asus, Dell, Hewlett-Packard, Lenovo and Toshiba start shipping devices built around the power-efficient processor. The premium chip, which consumes a dramatically low 4.5 watts - less than even new power-efficient light bulbs - is geared for a newer class of hybrid computing devices that can act either like tablets or PCs. Compared with the comparable fourth-generation Core chips, the Intel Core M is 50 percent faster at computing and 40 percent faster at graphics. 

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

Zinstall Migration Suite allows you to fairly easily transfer an entire user workspace - including applications, settings, personalization, documents, domain settings, security policies, and data files - from one system to another in a multitude of scenarios. For example, you can migrate from one computer to another, transfer from a physical machine to a virtual machine, perform an in-place upgrade, or simply transfer profiles, settings, and data. The amount of transfer time required depends on a number of factors, such as the amount of information on the source hard disk and the speed of the hard disk itself. In action, the actual migration can take several hours to complete.

Instant Answers by DataRPM lets you connect and combine multiple data sources, including Hadoop, Oracle, MySQL, Salesforce, CSV files and others. The package provides provide a Natural Language Search Interface for "Big Data Discovery." The company says that they allow you to create a fluid "Data Lake" from across all of your different data silos.

 

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Software Updates Sponsored by
Raddon Financial Group (RFG)


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ATMs/Kiosks

The ATM Industry Association (ATMIA) announced the publication of its international position paper on BitCoin ATMs and BitCoin. The new industry paper argues that BitCoin currency is not a threat to cash, or to established electronic payment methods, but recommends increased support and supervision of BitCoin ATMs to ensure they abide by security best practices. There are currently over 120 BitCoin ATMs installed in a variety of countries.

Last week we discussed the benefits of using the back side of ATM receipts for coupons. Other options for ATM receipts include:

- printing trivia questions and asking members to post their answers on social media sites

- offering financial tips

- adding an interesting quotation

- providing a recipe or household hint

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ATMs/Kiosks Sponsored by
Heritage Industries


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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:

 

Sharetec Systems, Inc.

Sharetec

and their client is:

USA One Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!
 

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Wireless World

Mercator Advisory Group's most recent Insight Report from the CustomerMonitor Survey Series reveals that 38% of U.S. adults, especially young adults (62%), are interested in wearable technology devices with a mobile interface that enables various activities, which may include making payments or mobile banking. The latest report from the research firm reveals mobile payments is of growing interest and use as 43% of U.S. consumers surveyed have tried mobile payments, up from 31% in 2013. The report concludes that "timely and useful e-coupons, discounts, and loyalty rewards and even e-receipt management stimulates mobile payment use. Consumer enthusiasm for new wearable technology demonstrates that consumers want to use mobile payments but only if it's easy to use and embedded with other relevant functionality."

According to a survey by the Federal Reserve released in March, the most common use of phone apps is checking bank balances and tracking transactions. Some consumer groups are lauding mobile banking for helping to reduce costly overdraft fees. Because people can now find out their balances with a few taps on their phones, they overdraw their accounts less frequently. Plus consumers are increasingly opting in to automatically receiving alerts to their phones when balances drop below certain levels, which also helps prevent overdrafts.

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Security Section

McAfee Labs revealed that phishing continues to be an effective tactic for infiltrating enterprise networks. Testing business users` ability to detect online scams, the McAfee Phishing Quiz uncovered that 80% of its participants failed to detect at least one of seven phishing emails. Even more disturbing, their results showed that finance and HR departments performed the worst at detecting fake emails. The Report also revealed that rate of new malware appears to have leveled off at about 700,000 per quarter, and denial of service attacks rose by 4% in the second quarter and remain the most prevalent type of network threat.

Security Products Magazine just announced their New Product of the Year Awards and here are some of the winners:

Access Control Axis Communications, A1001 Network Door Controller, ASSA ABLOY, IN120 Wi-Fi Lock

Access Control, Biometrics FST Biometrics, IMID Digital Doorman

Accessories, Non-surveillance LifeSafety Power, FlexPower Helix, HID Global, HDP 5000HD ID Card Printer/Encoder

Accessories, Power Supplies Minuteman UPS, EnterprisePlus LCD UPS

Accessories, Surveillance Razberi Technologies, Managed ServerSwitch NVR

Analog to IP Migration Axis Communications, T8646

Cameras, Analog Samsung, 1280H Analog

Cameras, IP Axis Communications, P1428-E, Bosch, DINION IP Ultra 8000 MP Samsung, SNB-6010

Cameras, IP - Thermal FLIR, Mini-Bullet Thermal

Cameras, IP - WDR HIKVision, 3MP WDR Fisheye

Central Station Software SureView Systems, Immix Central Station

Cloud Computing, Storage Quantum Secure, SAFE for Secure Cloud

Cloud Surveillance Smartvue, S9M Server, Genetec, Stratocast

DVR/NVR Speco Technologies, NSP NVR, Genetec, SV-32

Edge Devices Digital Watchdog, MEGApix CAAS

Mobile Security Apps S2, Mobile Security Officer

Near Field Communication Devices Identiv, Giant NFC Tags

Outdoor Lighting-based Security Platform CodeBlue Corporation, ToolVox X3

Storage Solutions Pivot3, Virtual Security Console Video Management Systems RGB Spectrum, Galileo Salient Systems, Transaction Tracker

Wireless Technologies Honeywell, LYNX Touch 7000

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Security Section Sponsored by
KnowBe4

KnowBe4

We Will Pay Your Crypto-Ransom If You Get Hit With Ransomware

Question: With ransomware like CryptoLocker on the rise, what’s your only real defense against malware attacks… no matter what security software you’re using?

You know the answer: Training your employees how to recognize ‘red flags’ so they will be constantly alert to the threat.

Well, who better to train them than the man who was once the world’s most-wanted hacker?

You know the answer to that, too: No one. You need to do security awareness training to be compliant, so why not use the most effective program there is?

And, at KnowBe4, we’re so confident in the effectiveness of our Kevin Mitnick Security Awareness Training Program, we offer you a guarantee: If your employees have been through our training and you still get hit with ransomware, we’ll pay your ransom in Bitcoin while you’re a customer.

Sound good? Of course it does.

Learn more about our training and our guarantee, and find out just how affordable our program is for your credit union. Ask for your quote TODAY.

http://www.knowbe4.com/we-will-pay-your-crypto-ransom-if-you-get-hit-with-ransomware/

KnowBe4. Human error. Conquered.

 

 

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Leaders Roundtable

Online & Mobile Banking:

Online and Mobile Banking – Improving & Bridging the Digital Channels

Bluepoint Solutions - http://www.bluepointsolutions.com
Read Andrew Tilbury's comments:
https://www.cunews.com/Bluepoint.pdf

D+H - http://www.dh.com
Read Tom Berdan's comments:
https://www.cunews.com/D+H.pdf

IMM
 
Integrated Media Management - http://www.immonline.com  
Read John Levy's comments:

Javelin Strategy & Research - http://www.javelinresearch.com
Read Mark Schwanhausser's comments:
https://www.cunews.com/Javelin.pdf

Mercator Advisory Group  - http://www.mercatoradvisorygroup.com
Read Pradeep Moudgal's comments:    
https://www.cunews.com/Mercator.pdf
 
PSCU - http://www.pscu.com
Read Jeremiah Lotz's comments:
https://www.cunews.com/PSCU.pdf



 

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Technology and Marketing

Some financial institutions head to college campuses every fall to recruit students, but some observers believe that this is a dying practice. That is because they contend that this is too late in the game - credit unions should concentrate on getting their members' kids banking prior in high school or even junior high. For example, one institution offers a "Varsity Checking" account that is geared towards teens aged 12 to 17, and includes a downloadable financial education guide.

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Online Banking/E-Commerce/Website Design

Prepaid card deposits will rise to $168.4 billion by 2015, according to a report from CardHub examining 26 different prepaid card products. The report found the amount of money loaded onto general-purpose reloadable prepaid debit cards nearly tripled between 2008 and 2012 to $76.7 billion. The researchers attributes this growth to two factors:

- the rising cost of traditional banking services

- consumers' dwindling trust in banks

According to a global survey exploring consumers' payment views from B2B International and Kaspersky Lab, nearly 25 percent of consumers believe the "most secure way to pay" is using any form of electronic money, including Bitcoins and PayPal. The survey found support for digital payment methods was mostly constant across multiple age groups: 24 percent for shoppers between the ages of 16 and 24, 25 percent for shoppers aged 25-34 and those 35-44, and 20 percent for those in the 45-plus age group.

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Online Banking Sponsored by
PSCU

PSCU

PSCU - The Nation's Leading CUSO

We offer leading edge eCommerce Solutions:

* Electronic Banking

* Mobile Banking

* Online Bill Pay

* Remote Deposit Capture

Contact us today:

(800) 443-7728

 

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Internet Access

According to Google, almost 10,000 websites a day are infected with malware that is intended to harm site visitors. Meanwhile, Websense states that 85% of all malicious web content is hosted on legitimate websites that have been compromised. 6Scan focuses its services on smaller organization looking to prevent these issues. They help by automating the detection and remediation of website vulnerabilities and embedded malware. The company says that their solution can automatically remediate the issues that they detect by patching vulnerabilities and remediating malware.

Cisco's PfR is an advanced, application-driven routing protocol that is designed for hybrid WANs. PfR uses application-level intelligence, such as packet loss, jitter, mean opinion scores (MOS) and other factors to determine the best path across a Wide Area Network. Using PfR, an organization could architect a network with a mix of MPLS, Internet paths, and 3G/4G wireless and route-specific applications down the various paths depending on the importance of the application. However, a fairly small percentage of users that have PfR capable routers actually turn it on due to the fact that it has been difficult to configure. Cisco says that Version 3 of PfR, which was released this summer, solves the complexity problems. Configuration is now done centrally and the PfR policies are pushed out to the branch routers.

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Internet Access Sponsored by
Ongoing Operations

OGO

Ongoing Operations - The Credit Union Movement's Top BCP & Technology (Cloud) Provider

Always-On Production Connectivity typically includes:

* Internet Connectivity

* Core System Connectivity

* Credit Union Connectivity

* Credit Card Processor

* Debit Card Processor

* ATM Processor

* Online Banking Provider

* Fedline / Federal Reserve Connectivity

* Enterprise Grade Firewall

* Intrusion Detection System

 

Contact us today:

This email address is being protected from spambots. You need JavaScript enabled to view it.

and

visit our blog for the latest BC/DR news: http://ongoingoperations.com/blog/

 

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Call Centers

Avaya and HP Enterprise Services announced they have signed a multi-year agreement to offer a combined portfolio of Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service. The companies say that they plan to target businesses of all sizes, and they especially emphasized Avaya`s strong contact center features as a differentiator for this service when delivered in tandem with UCaaS.

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