CU news Logo

 Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

December 7, 2015

~ This Week's News is Sponsored by Better Branches ~

 

General News  

* Puerto Rico's Largest CU Selects D+H
* 10 CUs Move to Sharetec`s Service Center
* Freedom CU Selects Symitar
* Allied Solutions & Velocity Solutions Partner

DH Corporation, a leading provider of technology solutions to domestic and global financial institutions, announced that CooPACA, Puerto Rico`s largest credit union, has selected D+H's UltraData Enterprise Core. CooPACA will utilize D+H's Internet and mobile banking, mortgage loan origination, commercial lending, risk management, loan servicing and business intelligence products.

Sharetec System, one of the fastest growing core systems, announced that ten credit unions made the decision to move to Sharetec`s Service Center last month. Some of the moves were made in response to Sharetec's recent implementation Data-At-Rest Encryption through their Service Center.

Jack Henry & Associates, a leading provider of technology solutions and payment processing services announced that its Symitar division has signed Freedom Credit Union to use EASE, the outsourced delivery model of the Episys core processing system. The Warminster, PA-based credit union also selected Synapsys for member relationship management; Advanced Reporting for Credit Unions for data warehousing and archiving; and Synergy Enterprise Content Management.

Velocity Solutions and Allied Solutions announced a strategic partnership that will offer Allied`s extensive network of financial institutions access to Velocity`s suite of revenue enhancement products. Initially, the solutions that Allied will launch via this new relationship are the Intelligent Limit System, ODM Guardian and the My Rewards Premium Debit Card Program.

~~~

 

 


Hardware News

HGST is the first manufacturer to produce a 10TB hard disk. The nearline Ultrastar He10 employs standard PMR (Perpendicular Magnetic Recording) in tandem with HGST's HelioSeal platform, which replaces the air typically found inside of a HD with helium. Helium reduces the head flutter and vibration brought on by the air turbulence inside of a HD. This design reduces power consumption and heat generation, e.g., the Ultrastar He10 consumes 43 percent less power than competing 8 TB air-based HDs while offering 25 percent more capacity. The sealed nature of the drive and its reduced vibration are key reasons that helium drives have a 2.5 million hour MTBF rating, which is 25 percent higher than any other HD on the market. Finally, HGST uses its state of the art media cache technology to increase performance by allowing their hard disk to use DRAM as cache without the normal data integrity concerns.

FreshDiagnose is a utility that offers a wide array of options for benchmarking your hardware. In many respects, it could almost be thought of as a diagnostic tool rather than a benchmark tool because it provides a plethora of information about a system's hardware, software, operating system, etc. The complimentary tool's benchmarking tests are related to processor, multimedia, memory, display adapter, hard disk, CD / DVD, and network. 

~~~

Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

Back to Top


Software Updates

Microsoft's Windows Server 2016 which is scheduled to be released next year will be moving from per-processor to per-core pricing. The change will align Windows Server 2016 Standard and Datacenter Editions licensing with the per-core licensing already offered for Azure, SQL Server and BizTalk. Customers with processor licenses who have Software Assurance will be able to upgrade to Windows Server 2016 for no additional cost. Customers in existing licensing agreements with Microsoft, like Enterprise Agreements or Server and Cloud Enrollment, will be able to continue to buy per-processor licenses through the end of their current agreements.

Knowmail is an Artificial Intelligence agent for Microsoft Outlook that is designed to help you process important messages faster and earlier. You can quickly prioritize messages, then select whether you want to deal with the message soon, tomorrow, or later next week. Knowmail will learn your contacts, emails and habits and will help you prioritize them for increased effectiveness. You can also view entire threads of a conversation, and search with their auto-complete email search engine.

~~~

Back to Top


ATMs/Kiosks

Four hundred Diebold field technicians are using mobile video-enabled tools powered by Onsight from Librestream Technologies to troubleshoot ATM issues. The technicians are able to consult with remote technicians via smartphone or tablet in order to perform equipment maintenance and conduct safety audits at customer sites. The company says that connecting teams with specialized knowledge through video collaboration improves first-time fix rates and increases service resolution times. Diebold says that they plan to expand the program to include their entire field service team in the future.

Isbank is rolling out new ATMs that use QR codes or Bluetooth beacons to recognize consumer smartphones and dispense cash. The Turkey-based institution claims that their next generation keyless and cardless machines exchange information with their systems and dispense the cash within one-tenth of a second. Users enable Bluetooth on their smartphones and login into their mobile banking app to enter the amount of money they need, and bring their smartphones closer to the beacon field on the machines to receive their cash.

~~~

ATMs/Kiosks Sponsored by
Heritage Industries


Back to Top


CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

AppSense

AppSense

and their client is:

Conexus Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

~~~

Back to Top


Wireless World

Appentive offers tools that help you to listen to and engage with your mobile members in-app. It allows you to develop surveys, gather feedback and have two-way conversations between you and your members, inside your app. The Seattle-based company supports native integration with major mobile platforms such as iOS and Android.

Some African lenders are using smartphone apps to monitor a user's smartphone usage and then trying to use that information to determine the user's ability to repay a loan. They contend that smartphone usage can inform a lender about a person's creditworthiness, particularly those people that have no or 'thin' credit files. Proponents argue that the practice could help more people get needed loans and improve the accuracy of lending decisions, and that the practice will spread soon to developed countries. Privacy experts are concerned about these apps, but smartphone users are consenting to have their device behaviors monitored if they are looking to obtain a loan.

According to Bluebox Security's 2015 Payment App Security Study, security is lacking in at least 10 popular mobile payment apps for Android and iOS. The study found that all of the examined apps, including PayPal and Venmo, lacked enterprise-grade protections to safeguard financial transactions. None of the apps encrypted data written to disk, meaning authentication data, transaction history, and other personal information was readily available to attackers with access to the device.

~~~

Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

Back to Top


Security Section

One of the biggest reasons that organizations of all sizes are reluctant to move their IT infrastructure to the public cloud is security. Yet cloud proponents argue that the public cloud is more secure than the typical data center. They contend that cloud providers have better security mechanisms in place and are more paranoid - and attentive - to security risks throughout their entire stack. They like to point out that on-premises systems are often characterized by cobbled together systems of old and new technology that often leave more gaps open to exploit, while the cloud is less complex, not dependent on older technologies, and monitored around the cloud with sophisticated systems and dedicated personnel.

BrightPoint Security has introduced a new release of its Sentinel platform that provides evidence-based predictive insight with risk-prioritized threat scoring. The company says that their platform allows organizations to gain visibility into the cyber threats in their IT infrastructure and of their partner ecosystem. Organizations have visibility into the possible attacks that have been crafted for a certain industry, peer group or company, and the solution includes a predictive insight and threat trending dashboard.

~~~

Back to Top


Leaders Roundtable

Core Systems:

Supporting Omnichannel Delivery with the Core System

Celent - http://www.celent.com
Read Stephen Greer's comments:
https://www.cunews.com/Celent.pdf


Corelation - http://www.corelationinc.com
Read Theresa Benavidez's comments:
https://www.cunews.com/Corelation.pdf

 

COtopia

 

D+H - http://www.dh.com
Read Spencer Jones' comments:
https://www.cunews.com/D+H.pdf

 

Enhanced Software Products - https://www.espsolution.net
Read Matt Lefler's comments:
https://www.cunews.com/ESP.pdf

 

Fiserv - http://www.fiserv.com
Read Mark Sievewright's comments:
https://www.cunews.com/Fiserv.pdf

 

Share One - http://www.shareone.com
Read Teri Van Frank's comments:
https://www.cunews.com/ShareOne.pdf

 

 

~~~

Back to Top


Technology and Marketing

According to the results of a Harris Poll, 50 percent of consumers said that a financial institution`s technology offerings were a key factor in selecting where they bank. For males under the age of 35, this percentage jumped to 65 percent. CSI, the sponsor of the poll of 2,100 American adults, noted that top technology areas include additional mobile banking options, peer-to-peer payments and next-generation card security like EMV. Not surprisingly, the survey also found that 79 percent of consumers consider customer service as the most important aspect of their banking relationship.

~~~

Back to Top


Online Banking/E-Commerce/Website Design

By some estimates, as many as 575 million EMV cards will be in circulation by the end of the year in the US, adding to the 185 million cards and modules that were issued in 2014. Yet some observers believe that contactless EMV would enable faster and more secure payments through a mobile, card, or wearable device. As for the card-not-present space that EMV does not address very well, some are advocating the deployment of "intelligent" payment cards that contain small ePaper screens that are built into the card bodies themselves and tie into time-sensitive or transaction-based codes. They contend that dynamic code verification for online payments will serve to protect CNP transactions. The dynamic security code changes automatically every 20 minutes for an additional layer of protection, and the cards cannot be reused or duplicated for CNP transactions.

According to Crone Consulting, Apple may lose money on many person to person (P2P) transactions if they come out with this addition to Apple Pay. The research firm says that setting up and validating a new account, usually tied to a debit card, will cost Apple 50¢ to $3 apiece, plus at least 25¢ per transaction. Some analysts are speculating that Apple will simply use the P2P feature to try to increase adoption of Apple Pay in stores. The market for P2P payments in the US is about $7.5 billion.

~~~

 

Back to Top


Internet Access

Many credit unions use WordPress as their website's content management system (CMS). BackupBuddy is an easy to use plugin for WordPress that allows you to perform database and full backups either manually or scheduled. Performing a backup before any WordPress and/or a plugin upgrades so that you can revert back to that backup if something goes wrong is always a good practice. BackupBuddy also helps you move your website from one hosting company to another. Other software that can help secure WordPress websites is iThemes Security Pro and Sucuri. The iThemes Security Pro plugin does vulnerability and malware scans, while Sucuri does the same, as well as helping you with blacklist removal and repair.

The content delivery network CloudFlare now allows users to add support for substantially faster HTTP/2 connections. HTTP/2 can help decrease latency by adding proper support for header compression, request pipelining, and by multiplexing requests over a single TCP connection. CloudFlare says that their users can accelerate the web surfing experience between their browsers and CloudFlare, without the need to change anything on the origin server. Microsoft Edge supports HTTP/2, as does IE 11—but only on Windows 10. Support was also added in Firefox 36, Chrome 41, and Safari 9.

~~~

Back to Top


Call Centers

In a study conducted by Harris Poll on behalf of inContact, more than two thirds of consumers stated that web chat is an important channel for organizations to support. More and more call centers are looking to add chat as consumer demand increases and costs to deploy go down. Integrating chat with CRM systems is a critical step as well. Some systems are able to use the information provided by the origin of the chat interaction, in conjunction with CRM data, to customize the routing and agent interaction. For example, if the visitor clicked on starting a Web chat icon from your mortgage page, it would be best to have someone well versed in mortgages answer the session.

~~~