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September 5, 2016

~ This Week's News is Sponsored by Better Branches ~



General News  

* Northern CU Implements Better Branches Technology
* SESLOC FCU Selects Symitar
* Homefield CU Signs Agreement with Synergent
* CU*Answers Enhances Online Banking Solution

Better Branches Technology, a provider of branch visitor queuing, appointment handling and workforce management software for credit unions, announced that Watertown, NY-based Northern Credit Union has implemented three Better Branches` Better Lobby modules: Video Meetings Queues, Branch Appointment Calendar, and Main Service Queue. The software has helped optimize staffing at the credit union`s branch network, and now coordinates both staff and video conferencing meeting rooms with their video conferencing system known as Smart Office.

Jack Henry & Associates' Symitar division announced that SESLOC Federal Credit Union has selected the Symitar Episys core system for in-house processing. SESLOC Federal Credit Union, located in San Luis Obispo, CA, said that they made the decision to replace their current core platform of nearly 30 years with Symitar`s Episys based upon its history of stability and reputation of delivering enterprise-wide efficiencies.

Synergent, a provider of comprehensive solutions to credit unions for more than 40 years, announced that Homefield Credit Union has signed a new agreement for Episys Core Processing with Synergent`s Technology Services. Homefield Credit Union will also be implementing Synergent`s ATM and Debit Cards, Check Processing, Statement Processing, and Direct Marketing Services.

CU*Answers, the West Michigan-based data processing cooperative CUSO, is making it easier for credit unions to acquire custom branded online banking services. Credit unions can brand online banking with their own logo, create a unique color scheme, upload custom photo albums, and add personalized social media links to sell the member a complete user experience.




Hardware News

The IDVector Pro client is a small form factor USB powered device that provides secure Internet access through any nearby Wi-Fi network - trusted or not. IDVector provides Shared or Private Paths - on-demand, personal VPN tunnels - to the Internet through the IDVector network. All cryptographic material for IDVector paths is created by the client and never shared or stored by the IDVector service provider. They claim that they have designed the system, from the ground up, to ensure that they have no way of observing the data you send through their network.

MIRO Controller is an on premise appliance that continuously monitors multi-carrier networks and routes traffic over the best path. MIRO Controller is available as a 1G, 2G, 5G, 10G, 20G or 40G box. It supports popular network protocols (NetFlow, sFlow, IPFIX) and can optimize both IPv4 and IPv6 prefixes. The company says that their route optimization appliance probes and optimizes all routes every 90 seconds to ensure superior performance at all times for your multi-homed network. 


Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates

Sumo Logic claims that their Unified Logs and Metrics (ULM) platform is the industry`s first machine data analytics platform to natively ingest, index and analyze metrics and log data together in real-time. They provide out-of-the-box support for host metrics (CPU, memory, disk, etc.), and can extend collection to other applications and metrics, including custom metrics. The company states that their software can reduce hundreds of thousands of log events into groups of patterns with LogReduce for faster MTTI (mean time to identify), and you can use custom alerts to quickly notify you when specific events and outliers are identified across a wide range of data streams.

EnCase Endpoint Investigator is designed to enable discreet and secure internal investigations of any endpoint (desktops, laptops, servers, etc.) across a network, without disrupting day-to-day operations. They say that their forensic software allows you to uncover more potential evidence faster using advanced search capabilities to identify data that would be irretrievable with other tools. The company also offers EnScript which helps automate research and investigations.


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Many financial institutions believe ATMs will be a major force behind branch transformation over the next four years, according to ATM Marketplace`s latest “ATM and Self-Service Software Trends” report. The report also found that:

- 68 percent of FIs plan to support cardless and contactless ATM transactions

- 58 percent of FIs plan to have ATM functionality via mobile within the next four years

- 56 percent of respondents believe cash and coin recycling will be part of the ATM experience

- 55 percent plan to have teller transaction functionality

Ipsos Public Affairs, an independent market research firm, conducted a survey of 1000 US adults and found that the ATM is now Americans' fourth most popular banking method. Mobile moved up to second place with online banking at number one. Branch visits came in third. Two years ago mobile was in fourth place, and some analysts are predicting that next year it will move into first place.

SAFE Federal Credit Union states that they are the first South Carolina-based financial institution to offer Personal Teller Machines, allowing members to drive up to the machines – just as they do with an ATM – and interact with a live teller via a video screen and audio connection. The NCR PTMs connect Columbia SAFE members at their northeast Columbia branch with live tellers in Sumter, where the credit union is headquartered. The PTMs offer connections to tellers during normal branch hours but revert to regular ATM operation after hours.


ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

ACH Payments

ACH Payments

and their client is:

Members First Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World

MasterCard has enhanced their MasterPass global digital payment service which was first introduced in 2012. MasterPass stores all types of payment information, including card details from both MasterCard and other payment networks, shipping information, and payment preferences in one place. With MasterPass, you can check out online or in merchant apps by clicking the MasterPass button and authenticating to complete the transaction. In-store, you would tap to pay at contactless-enabled merchants.

CashOnCell is planning on trying to shake up the traditional payday loan industry by offering small loans that can be added to a consumer's cell phone bill. CashOnCell will offer same-day deposits of a small $50 to $100 loan directly into a consumer's account or debit card. The company says that they plan on charging a 99 cent monthly subscription and a 3% loan fee, plus a loan provider`s separate processing fee.

BECU's Money Manager is a fully PFM-integrated mobile banking app that replaced their traditional simple mobile banking app. The start page of the app, which has five star ratings on iTunes and Google Play, includes links to a tour, FAQs, new member application, online banking enrollment, and branch location finder. The full Personal Financial Management interface is available to members using native Apple, Android and Windows apps.


Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

Fortscale`s user behavior analytics (UEBA) solution latest version helps detect insider credentials compromised on the Dark Web and stop remote lateral movement. Plus, they note that their new user experience makes it easier for security professionals to identify and stop insider threats automatically. In action, Fortscale`s insider threat detection engine analyzes authentication and contextual data from a number of sources within your environment, and models “normal” or baseline user and entity behavior. Using multivariate statistical analysis and machine learning, the software then identifies when deviations in behavior occur without the need to manually write any rules.

Bay Dynamics has updated their cyber risk analytics platform, Risk Fabric, that helps organizations measure, communicate and reduce cyber risk. The company says that the platform collects and analyzes threat, vulnerability and business context data coming from organizations` existing security tools, adds a layer of user and entity behavior analytics and correlates the different data sources. The goal is to prioritize the vulnerability lifecycle, prevent credential-based threats such as those coming from insiders and compromised accounts, and prevent software-based threats.


Security Section Sponsored by
StrongAuth, Inc.



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Leaders Roundtable

Online and Mobile Banking:

Digital Differentiation Strategies


Arizona Federal Credit Union - https://www.arizonafederal.org
Read Eric Givens' comments:



IMM - http://www.immonline.com  
Read John A. Levy's comments:


Javelin Strategy & Research - http://www.javelinstrategy.com
Read Mark Schwanhausser's comments:


PSCU - http://www.pscu.com
Read Jeremiah Lotz's comments:


RLR Management Consulting - https://rlrmgmt.com
Read Mitch Razook's comments:


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Technology and Marketing

Many credit unions simply cannot afford to hire an advertising or PR agency, but there are numerous ways to get the word out about the credit union's activities, products and services. For example, you can sign up for a complimentary service called Help a Reporter Out (HARO). They will send you a few emails per day listing articles that journalists are currently working on along with the sources they are seeking to complete the story. HARO reaches more than 475,000 sources and 35,000 journalists, and distributes more than 50,000 journalist queries per year. It is highly advisable to respond quickly when a request fits your area of interest and expertise, since there could be plenty of competition.


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Online Banking/E-Commerce/Website Design

500 million credit cards will be in circulation in the United States by 2018, according to predictions from personal finance website Finder.com. Some analysts believe that credit cards remain popular due to habit and convenience, as well as an education and marketing gap for mobile payments. Some are predicting that mobile payments will eventually win, especially as mobile payment systems like Apple Pay, Android Pay, and Samsung Pay make their way into more wearable devices, while others remain convinced that mobile payments simply do not offer enough value to win out over traditional credit and debit cards.

PSCU, the nation`s leading CUSO, and Glenbrook Partners, a payments industry strategy consulting and research firm, have collaborated on a white paper on blockchain technology and its potential for credit unions. The white paper examines the applicability of blockchain technology to the credit union industry. Glenbrook Partners interviewed credit union leaders from across the country to build a credit union roadmap for each topic.


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Internet Access

3CX is a software-based, open standard, IP PBX that offers complete Unified Communications features, out of the box. The new V15 version can be virtualized on VMWare, with strong security, integrated video conferencing, integration of CRM applications, and softphone and smartphone clients. The complimentary PBX Edition includes:

- An 8 Sim call license

- 5 free web conferencing participants

- 1 SIP Trunk

Service providers such as Verizon and CenturyLink are taking two general approaches to Software-Defined WANs (SD-WAN): A managed SD-WAN service; or leveraging SD-WAN to offer services. With a managed SD-WAN service, telecoms work with vendors like Cisco to deploy their products into the end user enterprise network. Whereas with the services approach, a service provider builds an SD-WAN overlay to the edge of your network, either at the network-to-network interface (NNI) or in an internet point of presence (PoP). In order to provide an introduction to SD-WAN services, CenturyLink will let customers conduct a free trial before they buy their service.


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Call Centers

When adding chat to the contact center, it is critical to first develop a chat and phone skills matrix to rank the best agents for each channel because you cannot simply rely on top phone agents to be up to the task. A unique set of skills, such as typing and multitasking, are required for chat agents. Qualities to look for in chat agents include:

- typing speed

- tying accuracy

- good grammar that avoids the use of acronyms, jargon, exclamation marks and emoticons

- process oriented

- a commitment to keeping the chat flowing and driving the conversation toward a defined resolution

- the ability to summarize the conversation`s outcome to ensure nothing has been left to interpretation

- know when to escalate to the next service level