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August 21, 2017

This Week's News is Sponsored by Better Branches ~



General News


Founders FCU Renews Agreement for Card Processing with PSCU

Founders Federal Credit Union has signed a renewal agreement for credit and debit card processing services with PSCU. The agreement extends the 20-year relationship between the credit union and PSCU until at least 2021. PSCU currently processes credit and debit transactions for its more than 215,000 members.



Javelin Releases Banking Bots Paper

More than 40% of digital bankers still visit a branch or reach out to their FI’s call center each month seeking help with questions or problems. FIs are increasingly turning to artificial intelligence and chat bots to meet this demand. Key questions discussed in this report:

  • How are FIs leveraging AI to meet consumer demand for real-time digital responses?
  • How can FIs differentiate chat bot assistance from other digital deliveries?
  • What role can bots play in increasing mobile banking usability?
  • How can chat bots encourage people to engage in financial health discussions?



Sentinel Warranty Launches Vehicle Service Contracts Nationwide

Sentinel Warranty has entered the vehicle service contract market, offering a suite of Vehicle Service Contracts tailored specifically to meet the needs of credit unions. With Sentinel Warranty, credit unions can now offer their members automotive coverage via customizable policies that aim to fully integrate into their existing software platforms.






Hardware News


WatchGuard Rolls out New Fireboxes

WatchGuard Technologies announced hardware upgrades to its Firebox M Series to handle the rapid proliferation of encrypted web traffic and offer more flexibility with added copper and fiber ports. With the new M470, M570 and M670 appliances, users can add additional network modules to increase the number of copper or fiber ports. The new Firebox M Series appliances also enable users to inspect encrypted traffic with all security services enabled. The company claims that their updated Firebox M370 performs full HTTPS inspection 94 percent faster than competing solutions.



Best Monitors

This article reviews the best high refresh rate monitors.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Microsoft Helps Small Businesses with New Office 365 Apps

Successful consumer engagement and marketing are major hurdles for many small businesses. Microsoft is adding tools to Office 365 to help them overcome those hurdles.

Three new applications rolling out to Microsoft Office 365 Business Premium subscribers include:

  • Microsoft Connections — A simple-to-use email marketing service
  • Microsoft Listings — An easy way to publish your business information on top sites
  • Microsoft Invoicing — A new way to create professional invoices



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ATMIA Offers Accessibility Guide

ATMIA has published "Maximizing ATM Accessibility" which is a new guide for incorporating greater access for all users, including those with disadvantages. Building on previous publications, such as "Recommendations on ATM User Interface" (2014) and "ATM Biometric Security Best Practices" (2016), the manual addresses ways to improve access for users with personal impairments.



Sargent and Greenleaf's New ATM Access Control Lock

The company says that thier new A-Series with Display improves speed and accuracy with an extra-large, 30-character display featuring icons, images, and text. A built-in USB port allows real-time download of up to 1,000 events from multiple locks, and an optional one-time code app enables faster access without calling dispatch.



ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Member Access Pacific

and their client is:

Connection Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Voice-Activated Banking Then, Now and Soon

As Gadget noted, voice technology specifically and artificial intelligence generally will give FIs a fresh opportunity to customize their banking experience with tailored recommendations and advice, such as suggesting ways to save more if it detects a person has had a salary increase. So far, we’ve seen two very different approaches to voice recognition technology in banking. One leverages it for identification and security while the other is driven by a vision of customer service. But going forward, if voice is to be the next big banking thing, FIs are going to need to get past the novelty factor and leverage this technology for both security and convenience.



Expand Wi-Fi Quickly, Easily with Aerohive’s Wall Plate

For most industries, Wi-Fi is now a must-have technology because it powers IoT, customer service, and mobility, and it should be thought of as one of the core pillars of digital transformation. Getting Wi-Fi everywhere can be an expensive, complicated process for many organizations. Products like the Aerohive AP150W make the expansion of Wi-Fi simple and cost effective, giving organizations no excuse for having poor quality wireless access.



Mobile Payment Usage 'Remains Low,' Debit Card Study Finds

"Combined, Apple Pay, Android Pay and Samsung Pay account for only about one quarter of 1% of US debit transactions," the annual Debit Issuer Study from debit and ATM network Pulse has found, while the country's move to EMV chip cards has cut debit card fraud loss rates but "fraud continues to challenge issuers."



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Alert Logic Releases 2017 Cloud Security Report

Alert Logic announced the availability of its 2017 Cloud Security Report. The report analyzes customer data from more than 3,800 Alert Logic cloud, on-premises and hybrid cloud customers over an 18-month period. Some of the top findings in the report include the following:

  • Web applications are the soft underbelly of organizations
  • Pure public cloud installations experienced the fewest security incidents 
  • Server-side ransomware represented only 2% of total incidents
  • Bad actors like content management systems and e-Commerce platforms  



The Company Behind the Galaxy S8's Iris Recognition Says It's Superior to the FBI's Fingerprint Tech

The quality of the iris recognition feature also bodes well for people that don't like using fingerprint scanners on smartphones. Princeton Identity, the company behind the Galaxy S8’s iris recognition, said that the FBI "uses 13 points of identification per fingerprint, so with all 10 fingers you might have 130 unique identifiers." Meanwhile, the Galaxy S8's iris scanner can register up to 200 identifying features from a single iris. And keep in mind that the Galaxy S8 scans both eyes, which means it actually registers 400 identifying features from your eyes.



Security Pros Choose Their Top Enterprise-Class Cybersecurity Vendors

Cisco, IBM, Symantec and McAfee lead the cybersecurity vendors in mind share, but the race has just begun.



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Leaders Roundtable

Online and Mobile Banking:

Removing Friction from the Digital Experience

IMM - http://www.immonline.com  
Read Michael Ball's comments:

Javelin Strategy & Research - http://www.javelinstrategy.com
Read Mark Schwanhausser's comments:

Kony - http://www.kony.com
Read Antonio Sanchez's comments:

PSCU - http://www.pscu.com
Read Eric Goscicki's comments:

StrategyCorps - http://www.strategycorps.com
Read Dave DeFazio's comments:


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Technology and Marketing


Merchandising Is Essential to a Profitable Branch

When used strategically, a merchandising program can establish powerful, personal, and long-lasting relationships. The more you can reach people through sight, sound, touch and interactivity, the more relevant you become, resulting in the opportunity to establish a strong emotional connection with your branch visitors.



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Online Banking/E-Commerce/Website Design


Debit Card Fraud Declines in Wake of Chip Roll Out

According to the 2017 Debit Issuer Study, commissioned by PULSE, one of the nation’s leading debit/ATM networks, American FIs substantially increased issuance of chip debit cards in 2016 and experienced reduced fraud losses. Since the fraud liability shift for most debit transactions took effect in 2015, an estimated 80 percent of debit cards have been converted to chip cards. The study also found that fraud loss rates dropped by approximately 28 percent in 2016 compared to 2015 levels.



A New Vision of the Online Loan Landscape

Alternative lenders, many based in Silicon Valley or Silicon Alley, are tech-driven and agile — and often promise lightning-quick approvals delivered via smooth user interfaces. However, the alternative share of the lending market is not huge, compared to traditional lending market. For example, the entire mortgage market in the U.S. is worth upwards of $1 trillion, while alternative lenders have an $800 million share. Of the consumer lending market of $450 billion, $15.4 billion belongs to alternative lenders.



Microsoft Unveils Enterprise Blockchain

Microsoft recently unveiled Coco Framework to make blockchain-based systems faster and secure. The name "Coco" represents Confidential Consortium. It will be available as open source software by 2018. The framework will connect different blockchain networks to address issues related to slowdown of the technology's adoption rate and speed as well as privacy concerns. The basic idea of Coco is to increase the number of transactions that the technology can handle per second, thereby accelerating the efficiency of the system.



SWIFT to Facilitate Instant Payments in the U.S.

SWIFT announced that it will provide U.S. institutions with a gateway to The Clearing House’s real-time payments (RTP) platform. As instant payments become more ubiquitous in the U.S., SWIFT will provide an interface to manage the requirements of sending and receiving domestic instant payment transactions on behalf of customers.



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Internet Access


WANs, Tunnels and Tags Are Things of the Past

The future network will not have tunnels or WANs or tags. The future network will provide secure packet routing from any private network to any private network through any number of IPv4 and IPv6 networks. The existing networks (private and public) will not change physically, but adding intelligence to routers at the edges will transform the internet from millions of separately managed networks connected by NATs to one large multi-network routing system with end-to-end controls.



New Pulse Wave DDoS Method Hits Multiple Targets

In a new type of DDoS attack, skilled bad actors use pulse wave DDoS assaults to exploit weaknesses in appliance-first hybrid mitigation solutions and pin down multiple targets. Most DDoS attacks ramp up slowly, giving “appliance first hybrid mitigation” solutions the required several minutes to complete the cloud activation and the traffic failover. However, the first burst from a pulse wave DDoS attack immediately cuts off all syncing and congests the network pipe.



Is WAN Optimization Dead?

In today’s cloud-first, high bandwidth world, we are on the cusp of considering WAN optimization to be extinct. Given the availability of low-cost, high-bandwidth links, and, the pervasive use of SSL/TLS with cloud applications, SD-WAN has taken over as the new standard for performance and reliability in modern networks. 



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Call Centers


How Texting Can Boost Service Levels

Experts weigh in on must-have features for successful enterprise messaging.



Why Chatbots Are Somewhere Between Overhyped and Overblown

Chatbots are both better and worse than most people realize. After talking with a wide array of chatbot companies, it's clear that chatbots can deliver tangible value now, with the promise of much more to come. The key is to set expectations appropriately. This article covers why they are on the verge of becoming a bigger part of brand strategy.