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July 3, 2017

This Week's News is Sponsored by Better Branches ~



General News


Sharetec and APN Extend Partnership

Sharetec System announced they have extended their partnership with Allied Payment Network to provide Sharetec credit unions with more digital payment solutions. The company has added Person to Person payments, PortalPay web based loan payments and a new processing option for PicturePay mobile photo bill pay.



First Financial CU Upgrades IMM’s eSign Plus

IMM announced its longtime customer, Southern California-based First Financial Credit Union, successfully upgraded its eSignature system to IMM’s eSign plus. The business rules-based eSignature platform automates eSignature transaction processes including document signing and downstream tasks such as reviews and approvals.



CU*Answers Introduces New Data Analytics and Data Warehousing Team

CU*Answers announced the new Asterisk Intelligence team at its Annual Leadership Conference in Grand Rapids, MI. The CUSO is reorganizing its internal analytics experts into a team that will focus on two major projects: data analytics and data warehousing for credit unions.






Hardware News


Lenovo ThinkSystem Product Barrage Targets Data Centers

Lenovo is taking on Dell EMC and HPE with its biggest portfolio refresh since it acquired IBM's x86 server business three years ago, offering a lineup of servers, switches, SAN arrays and converged systems intended to show that it is a serious contender in the data center and software-defined infrastructure market.



NXP Unveils Next Generation Security Platform

NXP Semiconductors unveiled its 3rd generation SmartMX platform built for the digital services era to help provide advanced security and privacy protection for citizen IDs, ePassports, payment and access management applications. The platform is optimized to help create future-proof secure microprocessors required for secure identity and payment applications where protection of personal identifiable information (PII) and other private data are paramount.



iStorage diskAshur Pro2 Review: Encrypted External Hard Drive with Keypad

DiskAshur Pro2 (pronounced “disk assure”) is the second generation of what manufacturer iStorage calls “the most secure hard drive ever made.” This is accomplished in a few different ways, most notably with the black, epoxy-coated keypad built into the top of the enclosure that makes the drive look like high-tech gear you would see in a James Bond movie.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Microsoft Aims to Simplify Windows 10 PC Set-up with Windows AutoPilot

Microsoft has developed a new set of cloud-powered technologies aimed at simplifying the set-up of new Windows 10 PCs that it's calling Windows AutoPilot. Windows AutoPilot and a new Windows AutoPilot Deployment Program are Microsoft's latest attempts to improve the provisioning and deployment experience around Windows 10.



Cloud Is Cheaper than VMs and Containers for Most New Applications

A new report from 451 Research shows that serverless costs companies less. They compared serverless cloud options according to pricing, in a first-of-its kind analysis, and found that Cloud spending will cost companies less than virtual machines and containers.



Microsoft Speeds up Windows Server Release Schedule

Microsoft just revealed that it will issue upgrades for Windows Server twice each year, once in the spring and again in the fall. Windows Server's release cadence will potentially mimic that of Windows 10 and Office 365 ProPlus.



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10+ Insane ATM Scams

Just because an ATM looks normal at first glance doesn't mean the machine hasn't been toyed with. Card skimmers, cash traps, and system hacks are all becoming commonplace in the dark world of fraud, and most of the time, they are fully concealed inside the ATM.



More than a Cash Dispenser - Rethinking the ATM

ATMs may seem like a thing of the past, but they could be the thing to help FIs execute on their branch transformation strategy. ATM deployers want sleeker machines with larger screens and the functionality to perform as an automated teller that does more than dispense cash and take deposits.



Survey Reveals What People Around the World Want from an ATM

A global online poll conducted on the eve of the ATM's 50th anniversary has found that current priorities for ATM users worldwide include easier, intuitive and more secure ways of accessing their accounts. The survey found that 43 percent of consumers in Italy, 38 percent in Spain and 28 percent in the U.S. want ATMs to offer better and more secure ways of authentication.



NCR Cx110 ATM Helps the Visually Impaired

NCR announced that their Cx110, its touch screen-only ATM, is the first ATM in the world to be granted "Approved Gold" status by the U.K.'s Royal National Institute of Blind People.



ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Teledata Communications, Inc. (TCI)

Teledata Communications, Inc. (TCI)

and their client is:

Collins Community Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


More People Use Banking Apps than Photo Apps on Mobile

A study by Forrester Research indicates that 32% of U.S. adults (18 and over) use banking apps via their smartphones weekly. The same number of respondents indicated using shopping apps weekly, while 30% and 23% said they used photo and video apps respectively.



Payfone Unveils “One-Time Passcode-Killer” Technology

Payfone marked its entry into the global market recently by showcasing its “one-time passcode-killer” technology for the first time at Mobile World Congress Shanghai. Directly addressing the National Institute of Standards and Technology (NIST)’s recommendation to deprecate one-time SMS-based passcodes as a channel for second-factor authentication, Payfone’s Instant Authentication for Mobile aims to replace cumbersome one-time passcodes.



Saving Money with Mobile Apps

Old-school banking methods have evolved to now include our ever-present mobile devices. Almost anyone can set up automated savings or investment applications. The article discusses apps that are like digital savings jars and can help you manage your money and lead the way to saving more and spending less.



Not All Mobile Banking Apps Are Created Equal

In an effort to satisfy increased consumer demands and move more consumers to lower cost channels, many FIs have significantly increased their investment in digital channels. The investment has resulted in greater mobile banking usage across demographic segments according to J.D. Power, with an average of 31% of consumers using their FI’s mobile banking app.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


NICE Expands Fraud Cloud Offerings

NICE Actimize announced the expansion of its “Essentials” Cloud offerings with the addition of the Actimize Fraud Essentials Cloud solution, aiming to provide a comprehensive fraud detection operation and investigations platform targeting the specific requirements of mid-sized financial services organizations. Built on the principles of a software-as-a-service model, this solution aims to offer secure cloud-based delivery that ensures rapid deployment and lowered total cost of ownership.



EyeVerify and Daon Offer Eyeprint Tech for Financial Services

Biometric innovators EyeVerify and Daon announced a new partnership that integrates Eyeprint ID technology into Daon’s IdentityX authentication platform, allowing for the first time eye recognition capability to be included in the IdentityX platform.



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Leaders Roundtable

Online and Mobile Banking:

Removing Friction from the Digital Experience

IMM - http://www.immonline.com  
Read Michael Ball's comments:

Javelin Strategy & Research - http://www.javelinstrategy.com
Read Mark Schwanhausser's comments:

Kony - http://www.kony.com
Read Antonio Sanchez's comments:

PSCU - http://www.pscu.com
Read Eric Goscicki's comments:

StrategyCorps - http://www.strategycorps.com
Read Dave DeFazio's comments:


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Technology and Marketing


How the Uplift Framework Lifts up Vague Marketing Strategies

FIs too often analyze the wrong outcome metric. Instead of a consumer focus where their actions can impact change, they focus on those who would convert without intervention and/or those who will not, regardless the amount of intervention. Don’t identify the likely users. Instead, separate the “influenceable” from those who are not; go beyond consumer behavior to “influenceable” consumer behavior where your actions can impact change and deliver ROI.



4 Ways Credit Unions Make Digital Marketing Center Stage

Many credit union marketing teams are finding themselves forced to change their philosophies and even reconsider their hiring needs as marketing priorities shift from branches to digital. Pros say there are a few simple ways credit unions can reinvent their marketing to compete in the world beyond branch walls.



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Online Banking/E-Commerce/Website Design


Mastercard Launches Several New APIs

To try to meet the growing business demand for consistent, seamless and secure commerce, Mastercard Developers has released several new APIs to supply financial institutions, merchants and digital solutions providers with the tools they need to help enable payments on new platforms. Through its API platform, the company is providing access to more than 40 proprietary payments, data and security products and services for easy integration into innovative digital solutions.



Enhancing Prepaid Cards with Remote Deposits

Recent fintech innovations have enabled prepaid cards to be managed via mobile apps, paving the way for a deeper relationship between cardholder and issuer and extending the longevity of the cards. For example, until recently, crediting mobile check deposits to prepaid card balances was deemed too risky, and immediate funds availability was out of the question. However, new technologies now allow for real-time decisioning about holds on these deposited items based on characteristics of the segment of cardholders to which a cardholder corresponds.



Why Does Everyone Still Want an All-in-One-Card?

Consumers love their cards. Mobile payments are stagnant, and 46% of consumers say they rarely or never use cash for purchases. Others say the all-in-one card already exists and is called a mobile phone.



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Internet Access


How Do You Troubleshoot UCaaS Problems? Put a ThousandEyes on It

ThousandEyes recently demonstrated their network monitoring solution, as well as their new Unified Communications monitoring and management capabilities that help provide visibility into the performance and connectivity across Unified Communications as a Service (UCaaS), on premises and hybrid VoIP deployments.



NTT Says It Has Launched World's Largest SD-WAN Footprint

Communications Corporation announced the launch of NTT SD-WAN Service Portfolio, claiming it as the world’s first SD-WAN platform with coverage spanning over 190 countries.



What Is Driving Enterprise Interest in Managed SD-WAN Services?

While some enterprise verticals have been quick to embrace SD-WAN, Frost & Sullivan believes that widespread market adoption will be evolutionary in nature. The sunk investment in existing WAN infrastructure, the need to invest in new SD-WAN appliances, inconsistencies in vendor offerings, the complexity of self-managing large scale WAN deployments (as opposed to provider-managed MPLS WAN) are some of the reasons behind a more gradual transition toward complete SD-WAN deployments. Managed SD-WAN services can address some of these challenges and enable enterprises to adopt SD-WAN in a more painless, progressive and seamless manner.



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Call Centers


CU’s New Website Includes Chatbot Using Artificial Intelligence

Spirit of Alaska FCU has unveiled a new website whose most prominent feature is an artificial intelligent chatbot named Aurora, which was developed by Orem, UT-based BloomCU. On the homepage, Aurora introduces herself and helps users learn about Spirit of Alaska’s products and services. Spirit of Alaska reported that on the day of launch, Aurora helped a user navigate to the Personal Loans page and ultimately apply for a $20,000 loan.



10 Things Senior Level Managers Must Know About Contact Centers

In ICMI's work with organizations across many regions of the world, and in virtually every economic sector, they have found numerous common "must knows."