Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

Credit Union Technology Talk Logo

April 9, 2018

This Week's News is Sponsored by Better Branches ~



General News


Latrobe Area Hospital FCU Selects Sharetec

Sharetec announced that Latrobe Area Hospital Federal Credit Union of Latrobe, PA has made the decision to implement Sharetec as their new core processing solution. The $11M asset credit union said that they were seeking to improve their member facing technology, save time, lower costs and improve partnerships.



Cherokee Strip CU Signs CU*Answers

CU*Answers announced that $70M Ponca City, Oklahoma-based Cherokee Strip Credit Union (CSCU) recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE system. CSCU is slated for a December 1st, 2018 conversion, and will bring approximately 9,500 additional members into the CU*Answers family.



Member Driven Technologies Partners with Fed Reporter to Enhance Call Reporting

Member Driven Technologies (MDT), a CUSO providing credit unions with a secure, private cloud alternative for core banking and IT needs, announced its partnership with Fed Reporter to offer credit union clients advanced tools for NCUA regulatory reporting. DataLink CU and Call Report Pro CU solutions help enable the quick and efficient preparation and filing of quarterly NCUA reports.





Hardware News


HP Unveils ZBook Studio X360, 'World's Most Powerful' Laptop for Professionals

Of particular interest to tech professionals is the HP ZBook Studio x360 G5, which the company has dubbed "the world's most powerful convertible PC." The laptop offers professional-grade performance needed to run multiple apps at once, according to Hewlett-Packard.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


Back to Top

Software Updates


Why Blockchain Adoption Has Stalled in Financial Services and Banking

To be sure, there is no shortage of hype and hope about what blockchain could do for FIs. As The Financial Times notes, FIs could use blockchain technology for everything from the recording and updating of consumer identities to the clearing and settlement of lands and securities. Yet critics say that most FIs still don't have a clear business case for using it. Beyond confusion as to why FIs should be using blockchain at all, there are also concerns about security, legal issues, and the immaturity of the technology itself.



7 Free Tools for Network Monitoring, Graphing, Backup

From device discovery to visibility into systems, networks, and traffic flows, the complimentary open source monitoring tools discussed in this article may be able to help your IT Department.



Back to Top



Fiserv Expands Its CardFree Cash Service to More ATMs

Fiserv announced that three ATM manufacturers are now supporting the company’s 3-year-old CardFree Cash service: Genmega, Triton, and Hyosung America. To use CardFree Cash, users obtain an access code, which they can activate from their phones. With the access code and a temporary PIN, they can then get cash at any machine supporting Fiserv’s Popmoney network. Fiserv promotes the service as a convenience for consumers who have forgotten or lost their wallets, or who don’t want to carry a wallet with them on trips to the beach or similar excursions.



How 125 ATM Industry Players Plan to Make Windows 10 Your Last Microsoft Upgrade

After migrating their ATM fleets from Windows XP to Windows 7 in 2014, deployers are now facing the chore of upgrading again — this time to Windows 10 IoT — by January 2020. Windows 10 boasts improved security and increased functionality — both great for the ATM industry. No one is questioning that it's a good product. But neither is anyone excited about the prospect of living through another round of road mapping, scheduling, assessing, upgrading, testing, tweaking, and retesting involved in the introduction of a new operating system. And then there's the cost.



ATMs/Kiosks Sponsored by
Heritage Industries

Back to Top

CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their clients are:

Ball State FCU and Andover FCU

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


Back to Top

Wireless World


The Mobile Payments Market Is Set to Grow Due to Technological Innovation

According to data provided by Allied Market Research (AMR), the mobile payment market is anticipated to grow at a CAGR of 33.8% from 2017 to 2023 and reach a market value of $4,574 billion by 2023. The growth projections are attributed to an increasing demand for hassle-free purchase of goods and services, as well as an increased preference of consumers toward digital and cashless payments. Based on mobile payment type, the mobile payment market is split into mobile wallets/bank cards and mobile money, according to AMR.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

Back to Top

Security Section


Millennials Fall for Financial Scams More Often than Elders

When we think about financial scams, we often assume that it’s our elders who fall prey most often. But according to a recently released Federal Trade Commission (FTC) report, statistics show that millennials are more than twice as likely to lose money in financial scams than senior citizens. Of Americans who reported financial fraud to the FTC in 2017: 1) 40% of fraud victims in their 20s also reported losing money and 2) 18% of fraud victims 70-years-old and older reported losing money.



MITRE Evaluates Tools for APT Detection

A new service from MITRE will evaluate products based on how well they detect advanced persistent threats. The first round will be based on APT3/Gothic Panda and will evaluate the products' ability to detect the threat, and afterwards the results will be made public.



Back to Top

Technology and Marketing


What Is the Best CRM Software? Key Features to Look For

The best CRM software is the one that has the right capabilities and features for your objectives. That selection process is harder than it sounds, however, as organizations are faced with an abundance of choices and priorities to consider when determining which customer relationship management software can best meet their needs today and into the future. This article covers CRM planning, features and how to choose a CRM.



4 (More) Ways FIs Can Win and Keep Millennials

So how can FIs engage millennials when they are least likely to have a personal relationship with their FI? The article suggests 4 ways: 1) Consider face-to-face interactions sacred; 2) The future remains digital; 3) Omnichannel alignment matters; and 4) Apps must meet high expectations.



Back to Top

Online Banking/E-Commerce/Website Design


Consumers Keen on Digital Payments, TSYS Study Finds

Emerging payment options are gaining widespread acceptance with consumers across age groups, especially those in the 25–34 age demographic, according to the new TSYS U.S. Consumer Payment Study. But despite the rise of new payment methods, many consumers still want to pay for things the traditional way, with debit (44 percent), credit (33 percent) or cash (12 percent), according to the study.



The Four Pillars of Digital Transformation in Banking

Four out of five FIs believe that digital will fundamentally change banking and completely transform the industry’s competitive landscape. But according to research from the Boston Consulting Group, less than half (43%) confess they don’t even have a digital strategy.



Back to Top

Internet Access


Global WAN Survey Highlights the Importance of Network Simplification

Cato Networks' new report, “State of WAN 2018: Too Complex to Ignore,” predicts SD-WAN will grow 200% year-over-year. At the same time, the additional abstraction layer that is SD-WAN and its impact on the network security architecture significantly increases WAN complexity. Simplification for connectivity, security, and the cloud will be major themes for WAN transformation in 2018, according the report.



AT&T, Verizon, CenturyLink and Others Advance On-Net Business Fiber Availability

AT&T, Verizon and CenturyLink's aggressive build-outs of fiber into commercial buildings have continued to increase the availability of fiber connectivity. Vertical Systems Group said that fiber reach into large and medium-sized business buildings in the U.S. rose to 54% in 2017. As a result, the overall U.S. fiber gap dropped to less than 50% (45%) for the first time since VSG initiated research in 2004, the research group says.



Back to Top

Call Centers


This Call May Be Monitored for Tone and Emotion

MIT spin-out Cogito has developed software that they say can detect signs of distress and other emotions in a caller’s voice. In addition to nudging call agents to pep up their tone, or respond to distress in a caller’s voice, Cogito’s software listens to the pace and pattern of calls. Agents see a notification if they start speaking more quickly, a caller is silent for a long time, or the caller and agent talk over each other.



Skills Employees Need to Work from Home

While remote work has its perks, it also requires a unique skill set to ensure success. If you are considering working from home or hiring employees who will work from home, you may want to watch this quick video.