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 Your source for the latest technology information of interest to credit unions across America.

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February 26, 2018

This Week's News is Sponsored by Better Branches ~



General News


Menlo Survey FCU Partners with Sharetec

Sharetec System announced that Menlo Survey Federal Credit Union ($65M assets) in Menlo Park, CA has made the choice to change core systems and join the Sharetec family. They will also use Sharetec’s Home Banking and Mobile product along with Bill Payment, Picture Pay, and P2P.



Filene Research Institute Piloting a Different Kind of CU Lending

The Filene Loaned Executive program works by “loaning out” executives with specialized skills to credit unions or others who need their expertise for a period of up to 24 months. The strategy is seen as a way to retain talent across the credit union industry.



DCU Selects Digital Onboarding Inc.

Digital Federal Credit Union, better known as DCU, has selected Digital Onboarding Inc., a SaaS technology company that provides an automated new account activation platform to maximize member engagement rates, while virtually eliminating the cost of phone calls, paper forms, and postage from the onboarding process.





Hardware News


Fingerprint Cards Introduces New Generation Fingerprint Sensor

Fingerprints Cards, a Sweden-based biometrics company, has launched the first commercial third-generation fingerprint sensor, dubbed FPC1291. The new single-chip, single-die solution eliminates the need for a companion chip while delivering the performance benefits of the dual-chip platform.



Meet the Antsle - an Out-of-the Box Virtual Machine Solution

Antsle is a private cloud server that can serve organizations of all sizes. With this piece of hardware, you can roll out servers, containers, etc - all from a user-friendly web-based GUI. Starting at $799 and going to $4,499 (for base models), you can purchase and have an Antsle built to meet your specific needs.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Subscription Service Automates Patch Management

Managing different patch vulnerabilities can tax lean IT departments, especially at credit unions. The launch of Boston-based Cygilant’s new security as a service SOCVue Vulnerability and Patch Management aims to help.



How to Negotiate a Cisco Enterprise Agreement That Works for You

Cisco Enterprise Agreements (“EAs”) are becoming an increasingly popular vehicle for purchasing and consuming software products and services from Cisco. The general concept is that – rather than purchasing individual software products and associated software maintenance on a unit by unit basis – the organization pays Cisco an upfront fee to cover all of its purchases of a certain suite or suites of Cisco software products, plus the associated software maintenance, over an agreed period.



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Consumers and U.S. ATM Industry Petition VISA to Lift Ban on Dynamic Currency Conversion Services

A public petition on behalf of consumers and the U.S. ATM industry, has been formally submitted to VISA by The National ATM Council ("NAC"), seeking elimination of current network rules prohibiting Dynamic Currency Conversion ("DCC") services for international VISA cardholders using ATMs in the U.S. "DCC services provide the transparency and real-time information needed by consumers from abroad to better understand their cash withdrawals from U.S. ATMs in terms of the cardholder's home currency," said Bruce Renard, Executive Director for NAC. "Importantly, with DCC, the cardholder is given this consumer-friendly information, along with an opportunity to opt out of the transaction once the currency conversion information has been provided."



ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

Morton Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


How Chatbots and Voice Are Shaping the Future of Banking

Messaging platforms that include voice and text-based interfaces are being increasingly used by digital consumers as their preferred method of engagement, according to a research study from Accenture. Conversational interfaces already exist. The Amazon Echo, Google Home and Apple HomePod (as well as other devices) all use technologies including AI, machine learning and natural-language processing (NLP) to enable voice engagement. An increasing number of financial organizations are beginning to take notice.



US Payments Forum Releases Mobile and Digital Wallet Deployment Considerations Report

Created by the U.S. Payments Forum Mobile and Contactless Payments Working Committee, the white paper, “Mobile and Digital Wallets: U.S. Landscape and Strategic Considerations for Merchants and Financial Institutions,” provides: 1) An overview of different wallet models, technologies and security approaches; 2) Lessons learned from wallet launches and experiments; 3) Key considerations for merchants and issuers in developing a mobile wallet strategy, including factors such as fit with an overall business strategy, desired consumer experience, costs compared with expected benefits, partnerships and technologyand 4) A discussion of several standards bodies and their work relating to mobile payment solutions.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Which Data Center Intrusion Prevention Systems Are Worth the Investment?

Performance is critical when evaluating data center intrusion-prevention systems (DCIPS), which face significantly higher traffic volumes than traditional IPSes. A typical IPS is deployed at the corporate network perimeter to protect end-user activity, while a DCIPS sits inline, inside the data center perimeter, to protect data-center servers and the applications that run on them. This article looks at 5 DCIPS systems.



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Technology and Marketing


How Marketing and Contact Centers Can Work Together

The relationship between marketing and customer service is often complicated, if not nonexistent. This short video shows how both teams can work together to improve the customer experience.



Inside Marketing: Why CUs Need to Have Media Sections on Their Websites

There’s one section that seems to be lacking on many of CU websites: a media or press section for reporters and editors. The media section is a smorgasbord of content for anybody looking into your organization. A good media section will include:

* recent press releases;

* articles about your credit union in local and industry publications;

* bios of your credit union’s top executives and board;

* links to your social media accounts;

* recent annual reports;

* upcoming events at your CU or that your CU is sponsoring;

* videos that you produce; and

* contact information for press inquiries.



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Online Banking/E-Commerce/Website Design


Millennials SME Owners Prefer Online Alternative Lenders to Traditional Ones

Online alternative lenders are gaining momentum with U.S. small businesses, specifically and unsurprisingly with those run by millennials, according to a new report by Mercator Advisory Group. According to Mercator’s report, Business Banking Services: Keeping Up with Millennial Owners, 27% of total U.S. SMEs have used online alternative lenders (P2P lenders or marketplace lending platforms) in 2017.



Consumers Increasingly Prefer to Use Debit Cards Instead of Credit Cards

Some 61% of consumers surveyed in the fourth quarter by Auriemma Consulting Group cited a debit card as their most frequently used card, up from 52% a year earlier. Only 24% named a credit card, down from 35% at the end of 2016. Debit’s popularity is growing even for big-ticket items such as appliances, another area where credit traditionally has reigned supreme.



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Internet Access


FCC Unveils New Broadband Map, Offering More Data on US Internet Access

The US Federal Communications Commission (FCC) has updated the National Broadband Map to include more relevant coverage data and new features that will make it more usable for consumers and businesses. The map is focused on fixed broadband deployments, and shows each area in a different color depending on the average number of available providers in that area. The map also lists the average broadband speed for the area.



Comparing Global Internet Access Services for SD-WAN: Huge Differences in Pricing and Quality

Picking the right Internet service can be extremely important when evaluating SD-WAN solutions from companies like Aryaka, Cato Networks, Cisco (Viptela or Meraki), Open Systems, Silver Peak, Versa or VMware (Velocloud). The author recommends that when evaluating these vendors that you consider a number of factors including geographic reach, support and, centralized billing.



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Call Centers


Implementing New Technology in Your Contact Center

There are four primary technology deployment models: on-premises, hosted, cloud, or hybrid (typically a mix of on-premises and cloud or on-premises and hosted). The model that you select will play a vital role in the implementation effort and required resources – influencing the ongoing maintenance of the technology. The author recommends that you consider four components when examining technology partners.