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 Your source for the latest technology information of interest to credit unions across America.

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February 5, 2018

This Week's News is Sponsored by Better Branches ~



General News


Hitachi Solutions America Launches Engage

Hitachi Solutions America, a leading provider of global industry solutions based on the Microsoft Cloud, announced the launch of Hitachi Solutions’ Engage for Credit Unions. The company says that the solution provides a holistic view of member, financial, and business data through role-based dashboards for tellers, relationship managers, branch managers, and back-office staff.



1st Ed CU Streamlines Member Services with IMM

IMM, a leading provider of eSignature and eTransaction management for CUs, announced that Chambersberg, PA-based 1st Ed Credit Union has successfully implemented IMM’s eReceipt and eTeller Check21 (Teller-based Capture) solutions. The solutions help provide greater digital transaction capabilities, elevated security, and drive enhanced in-branch member experiences.



California Coast CU Joins PSCU as Newest Owner

PSCU has announced its first new Owner of 2018: California Coast Credit Union (San Diego, CA) has joined the cooperative for in-house credit and debit processing and Total Member Care call center support. With $2.4 billion in assets, California Coast currently serves more than 160,000 members.





Hardware News


Samsung Unveils Massive 800GB SSD

Samsung unveiled a new 800GB SSD: the SZ985 Z-SSD which is designed for high performance, high reliability, and low latency. The SZ985 Z-SSD is a single-port, four-lane drive. It utilizes Z-NAND for a 10x improvement in cell read performance over the 3-bit V-NAND chips.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Windows 10 Only: No Microsoft Office 2019 If You're on Windows 7 or 8.1

When the next version of Microsoft Office launches later this year it will only be supported on Windows 10. Office 2019 will not be supported on Windows 7 or Windows 8.1, despite those operating systems being expected to remain in use until 2020 and 2023 respectively. When Office 2019 ships in the second half of 2018, it is expected to add features such as improved inking; data analysis features such as new formulas and charts for Excel; and visual-animation features such as PowerPoint Morph and Zoom.



Fiserv Has Largest U.S. Marketshare of Top Core Processors

According to data gathered by, the top core processor is Brookfield, WI-based Fiserv. With more than 37% of the market share, Fiserv is well ahead of its competitors. The second, Monett, MO-based Jack Henry & Associates, has about half Fiserv’s market share with 17.6%. Close behind JHA is Fidelity National Information Services Inc., better known as FIS.



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‘Jackpotting’ Hits US ATMs

ATM “jackpotting” — a sophisticated crime in which thieves install malicious software and/or hardware at ATMs that forces the machines to spit out huge volumes of cash on demand — has long been a threat for FIs in Europe and Asia, yet these attacks somehow have eluded U.S. ATM operators. But all that changed after the U.S. Secret Service quietly began warning FIs that jackpotting attacks have now been spotted targeting cash machines here in the US. To carry out a jackpotting attack, thieves first must gain physical access to the cash machine. From there they can use malware or specialized electronics — often a combination of both — to control the operations of the ATM.



Needles and PINs: From Jackpotting to Skimming, Why ATMs Are More Vulnerable than Ever

“ATMs are definitely subject to various forms of attack and have probably not been upgraded as much as needed over the past few decades, particularly in light of the cyber threats,” says Shirley W. Inscoe, senior analyst for the Aite Group. Skimming attacks at ATMs continue to be a big threat, especially in the US, because the use of chips instead of magnetic strips in credit/debit cards has lagged behind other nations, Inscoe says.



ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

New England Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Mastercard and HERE Power Ride Towards a More Connected World

Mastercard and HERE Technologies announced an agreement to jointly create more connected experiences for people on the move. Besides further advancing connected vehicle payments, additional use cases that may be explored include mobility-as-a-service (MaaS), demand management and location-based offerings.



CU Mobile Banking: Leading Edge or the Latest Example of Marketing Myopia?

Credit unions will need to do more than just “keep up” with large FI innovation in mobile banking. The basic five or six features in a typical mobile banking app are a must for consumers. However, members may soon be looking for added functionality for big life decisions like home and auto purchase and maintenance, P2P money transfers, external A2A transfers and even voice-activated services.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


What Is Microsegmentation? How Getting Granular Improves Network Security

Traditional firewalls, intrusion prevention systems (IPS) and other security systems are designed to inspect and secure traffic coming into the data center in a north-south direction. Microsegmentation gives organizations greater control over the growing amount of east-west or lateral communication that occurs between servers, bypassing perimeter-focused security tools. If breaches occur, microsegmentation limits potential lateral exploration of networks by hackers.



Fidelis Cybersecurity Launches Intelligent Deception Technology

Fidelis Cybersecurity, a leading automation detection and response company, announced the Fidelis Deception Module as a part of Fidelis’ Elevate platform. The company says that their Deception Module improves and becomes deterministic with breadcrumbs leading to decoys to lure attackers and automated malware known to scan hundreds of applications.



Kenna Security Announces Industry's First Vulnerability Exploit Prediction Capability

Kenna Security announced that it has developed new Exploit Prediction capabilities to accurately forecast which vulnerabilities will become weaponized to alert organizations to take remediation before those exploits become a threat. The company claims that Kenna Exploit Prediction has delivered 94 percent predictive accuracy to date.



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Technology and Marketing


Why Brand Mascots Are Stellar Storytellers for Content Marketing

The author contends that these days, with content marketing, social media, and video, organizations can get more leverage out of a character than ever before, engaging audiences, building brand loyalty, driving retention, and helping to clarify complex ideas.



Redefining the CMO

The authors state that CMOs have the shortest average tenure among all C-suite roles, as they either lose their jobs due to perceived underperformance or become frustrated and move on. They lay out some ways that CMOs can reset their roles.



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Online Banking/E-Commerce/Website Design


Using Better Data to Fight Credit Card Fraud

Although only a fraction of a percent of credit card transactions (6 to 7 cents per $100) are fraud, that still equates to tens-of-billions of dollars in fraudulent transactions. The US, the country with the most credit card transactions, leads the way in fraud, accounting for between one-fifth to one-third of all credit card fraud depending on the year. Increasingly, artificial intelligence is being used to more accurately identify fraudulent credit card transactions - it is an example of how AI can be a powerful security technology.



First Tech FCU Launches Innovation Microsite

The $11-billion First Tech Federal Credit Union, announced its microsite launch to drive digital product innovations. The Mountain View, CA-based credit union’s microsite,, is a hub where First Tech’s Digital Products team showcases their mission, methodology, and latest solutions.



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Internet Access


Always-on in 2018 – the True Power of Multiple Clouds

There is universal recognition in the benefits of adopting cloud strategies – no matter your preference for hybrid, private, or public. With the popularity of the cloud accelerating dramatically, more applications will be built specifically for the platform, making cloud more scalable and leading to the rise in Artificial Intelligence (AI). This article covers some other cloud trends that will shape the coming year.



Smart Central Offices to Be in 85% of Provider Networks This Year

As service providers continue to migrate toward offering more software-based virtual services to businesses, the adoption of smart central offices is growing. A smart central office consists of a service provider installing servers, storage and switching to create mini data centers in selected existing COs.



Palo Alto Networks Introduces Cloud-Based Behavioral Analytics Application

Palo Alto Networks has announced the availability of Magnifier, a cloud-based behavioral analytics application delivered through Palo Alto Networks Application Framework that helps organizations to rapidly identify and prevent threats. Magnifier applies machine learning to rich network, endpoint, and cloud data, precisely detecting and preventing targeted attacks, insider abuse, and endpoint compromise.



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Call Centers


Two Reasons Why AI Won't Replace Contact Center Agents, and One Reason Why It Might

A major conversational shift around artificial intelligence (AI) occurred in 2017. For the first time, AI was considered leading edge for a wide range of business applications – and no longer “bleeding edge.” Some pundits are fearful that AI will replace certain groups of employees entirely. While the jury is still out on that concern, contact centers and their agents will experience a significant boost in productivity and their ability to deliver exceptional consumer experiences through AI.