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May 14, 2018

This Week's News is Sponsored by Better Branches ~



General News


Sageworks Revamps CRM Platform

Sageworks, a financial information company that offers lending, credit risk and portfolio risk solutions to credit unions, announced the roll out of their newly expanded customer relationship manager (CRM) solution. Fully integrated on the Sageworks Banking Platform, Sageworks Relationship Manager aggregates data from all member financials and interactions, helping to provide CU staff with a 360-degree view of both members and loans.



Blackhawk CCU Replaces Legacy System with IMM’s eSign Plus

IMM, a leading source of eSignatures, announced that Janesville, WI-based Blackhawk Community Credit Union replaced its legacy eSignature platform with IMM’s eSign plus platform. The business rules-based eSignature platform directly integrates with the Symitar Episys core processing system, enabling the credit union to deliver enhanced member experiences, conduct business transactions in a paperless environment and realize efficiencies.





Hardware News


Lenovo Launches Full Windows 10 Laptops That Are Cheaper than Some Chromebooks

Lenovo's new line of laptops feature the IdeaPad 330, 330S, and 530S, all of which will come equipped with the full version of Windows 10. The IdeaPad 330S is a slimmer, more expensive version of the 330, priced at $449.99. The units feature a thin, partially-aluminium casing and "Rapid Charge" battery. The priciest model is the 530S, which comes with a higher-quality screen display.



Black Box Debuts New Secure KVM Switches

Black Box Corporation says that they now offer a comprehensive line of Secure KVM Switches that safeguard against accidental transfer, unauthorized access or compromise of critical data. Their KVM switches comply with PSS PP v3.0 (Protection Profile for Peripheral Sharing Switch, Version 3.0) and are being certified by the National Information Assurance Partnership (NIAP), making them suitable for use in banking environments with cyber-security concerns. They are also TAA compliant and made in the U.S.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Microsoft's 4 Step Plan for Getting Rid of Passwords Forever

Microsoft first made a move to reduce password use with Windows Hello, introduced in Windows 10, which uses biometric sensors to verify a user's identity based on a fingerprint or face scan. It has since introduced the Authenticator app, which allows users to log into their Microsoft account on their desktop using their phone. Finally, Microsoft is working with the Fast Identity Online (FIDO) working group to update Windows Hello with physical FIDO2 security keys that allow for more secure authentication.



How Artificial Intelligence Is Reshaping Jobs in Banking

Some observers have suggested that only the boring parts of jobs, drudgery like data entry and filling out forms, will disappear with the advent of AI so that humans will be able to focus on more interesting tasks, and that no actual jobs will be lost. But Autonomous Research also issued a report last week that estimated that in the U.S. alone, 2.5 million financial services employees will be “exposed” to AI technologies in the front, middle and back office — 1.2 million working in banking and lending. In banking, 70% of front-office jobs will be dislocated by AI, the researchers say: 485,000 tellers, 219,000 service representatives, and 174,000 loan interviewers and clerks. They will be replaced by chatbots, voice assistants and automated authentication and biometric technology.



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Why Is Cash Still so Popular, Even Though Card Payments Are Rising?

According to a recent report from the Bank of International Settlements (BIS), demand for physical currency continues unabated, and few societies are anywhere close to a cashless, or even ‘less-cash’, society. This article looks at the many factors enabling and supporting this trend of cash remaining in favor, despite the growth of cards, mobile and other payment channels.



Have Members Lost Patience for ATM Fees?

More consumers than ever say they will do just about anything to dodge ATM fees, and that could be putting more pressure on credit unions and other FIs to join or create fee-free ATM networks, according to Mercator Advisory Group. Only about one in four respondents (22%) said they were willing to pay an ATM surcharge in order to use a convenient machine, it noted.



ATMs/Kiosks Sponsored by
Heritage Industries

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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Verint Systems


and their client is:

American Eagle Federal Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


APT Attacks on Mobile Rapidly Emerging

Two specific organizations, NSO Group and Dark Caracal, are carrying out ongoing campaigns for data gathering on mobile devices. Some analysts contend that AV vendors have much less time to learn from the mobile attackers and build defenses than they did in the dawn of the PC APT (advanced persistent threat) wars.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Blue Cedar Launches New Tool for Security Policy Management

Blue Cedar announced the addition of a new dynamic policy capability to its flagship Enterprise product that allows organizations to automatically secure mobile apps and deploy fine-grained policy controls without altering the app in any way—and with no additional development work or coding required. Blue Cedar enables IT teams to regulate access control based on dynamically configurable rules, rather than having to resort to less intelligent “allow” or “block” controls. For example, in an environment with multiple apps that must run securely, teams can configure rules that first warn users to upgrade the OS or install security patches before a certain deadline and then block access after the deadline passes.



With Synthetic ID Fraud Losses Soaring, Complications Beset a Search for Solutions

The losses from so-called synthetic identity fraud are mounting fast. Card issuers alone sustained $820 million in synthetic ID fraud in 2017, up fully 41% in just two years, according to a new report from Aite Group. On current trends, the firm projects these losses will swell to more than $1.2 billion by the end of 2020. Using pilfered information, criminals can mix and match bits of data to invent personas that can then apply for credit lines and take out cash that will never be repaid. And once these personas become files at the three major U.S. credit bureaus, it’s very difficult to root them out.



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Technology and Marketing


6 Social Media Trends That Will Dominate Summer 2018 Marketing

The author covers some upcoming social media trends: 1) Event Tie-Ins; 2) Local Trends; 3) Strong Images; 4) GIFs and Emojis; 5) Social Causes; and 6) Lightheartness.



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Online Banking/E-Commerce/Website Design


St Louis Fed Research Calls for Central Bank Electronic Money

Central bank cryptocurrencies are a bad idea but central bank electronic money could have big benefits, improving financial stability, simplifying monetary policy and reducing the reliance on cash, say researchers at the Federal Reserve Bank of St Louis. The possibility of a so-called FedCoin has reared its head again in recent days, with Kevin Warsh, a former Fed governor, arguing that it "would be a pretty effective way when the next crisis happens for us to maybe conduct monetary policy".



Microsoft Pay Comes to Outlook

Microsoft Pay — Microsoft’s answer to Android Pay and Apple Pay that was originally launched in 2016 as Microsoft Wallet — is getting a little more useful as it gains Outlook integration. This means that, for the first time, when a company sends you an invoice in an email, and you are using Outlook to read it, you can pay that bill directly, without needing to leave Outlook and open a different app or service. Instead, a panel that will open to the right of the main one by way of Microsoft’s Adaptive Cards.



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Internet Access


How Do You Secure the Cloud? New Data Points a Way

New reports show big differences in risk among public, private, and hybrid cloud deployments. This article looks at the tools, information, and organizational structure needed to execute a successful cloud security strategy.



Why DDoS Just Won't Die

Even without a mega DDoS service, it's still inexpensive to wage a DDoS campaign. According to Symantec, DDoS bot software starts as low as a dollar to $15, and less than one-hour of a DDoS via a service can go from $5 to $20; a longer attack (more than 24 hours) against a more protected target, costs anywhere from $10 to $100.



VMware and VeloCloud Announce Their Networking and Security Strategy

VMware's Virtual Cloud Network provides a connectivity layer to connect everything — users, “things,” branch offices, public cloud infrastructure, private cloud infrastructure, public networking infrastructure, private networking infrastructure — all together in one consistent framework. The consistency comes from abstracting the networking away from the hardware. Instead, the networking services live in software, and they live in the cloud in a virtualization layer. VeloCloud extends that across the network to the branch offices and the cloud, supporting traditional applications as well as modern applications



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Call Centers


Rethinking Traditional Contact Center Quality Monitoring

The idea that you should "inspect what you expect" is still very accurate. Since in many contact centers, voice is still the predominant channel, this article focuses on the phone, and provides a few reasons why it's time to reconsider traditional call quality monitoring.