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February 4, 2019

This Week's News is Sponsored by Better Branches ~



General News


Xpress Data Opens New XDI East Operations Center

Xpress Data, Inc. (XDI), the only company in the nation specializing exclusively in the production and delivery of credit union notices, statements, and other event-driven member correspondence, announced that they have opened a new facility in Charlotte, NC. Their XDI East facility is now fully operational and adds increased capacity along with full featured Disaster Recovery and Business Continuity. To date about 25% of their highly automated production capabilities have been transferred to XDI East and their goal is to achieve equilibrium with their San Diego headquarters by the Spring of 2019.



Mesquite CU Selects United Solutions for Core Processing

Texas-based Mesquite Credit Union has selected United Solutions Co. to provide it with core processing services. Products included with the core include business intelligence, on-boarding software, loan pricing products, Office 365, and more. United Solutions has been hosting the Fiserv DataSafe Core Data Processing System since the CUSO’s inception in 1983.





Hardware News


Acer Swift 7 Is One of the Thinnest, Lightest Business Laptops

Acer unveiled the latest version of its Swift 7 laptop, which they claim is the world's thinnest laptop. It features the latest 8th Gen Intel Core i7-8500Y processor and 10 hours of battery life. Running Windows 10, the revamped Swift 7 includes up to 512GB of fast PCIe SSD storage, and up to 16GB of LPDDR3 RAM. The new Swift 7 starts at $1,699 for a system that includes Core i7 CPU, 8GB of RAM, and a 256GB SSD. Versions with 16GB of RAM and a 512GB SSD are also available.



HPE Predicts Storage-Class Memory Will Replace NAND Flash

Storage-class memory (SCM), RAM that has the ability to retain its contents like NAND flash memory but the speed of DRAM, will eventually supplant flash as the high-speed storage medium of choice, according to HPE. In addition to replacing NAND flash, HPE believes the NVMe protocol used by SCM will replace the SCSI/SAS interface currently used in storage arrays.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


Microsoft and Google Announce Collaboration Tool Changes

Microsoft is rebranding its Skype Room Systems to Microsoft Teams Rooms, however Microsoft Teams Rooms still works with Skype for Business calls and meetings. Meanwhile Google is shutting down Google Hangouts, but adding the following capabilities to Google Chat as a way of easing the transition from Hangouts to Chat: Integration with Gmail, chatting with external users, "an improved" video calling experience, and the ability to make calls with Google Voice.



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GivePay, Genmega Partner to Introduce 'Gifted ATMs'

GivePay Commerce has partnered with retail ATM maker Genmega to introduce the GivePay Gift Card marketplace at Genmega ATMS nationwide. The software update introduces hundreds of digital gift cards and prepaid wireless products that can be purchased through the ATM and delivered instantly by text. Digital gift cards are sent to the recipient's smartphone and most cards can be stored in Apple Wallet or Google Pay for easy redemption.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

Meritrust Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Instore Mobile Contactless Services Used by Only 14% of Online US Consumers

The window of opportunity in the US for mobile payment providers like Apple Pay and Google Pay is closing fast. Despite high levels of support from retailers, only 14% of US respondents currently use OEM-Pay (payment services provided by smartphone vendors) for instore purchases, according to a new survey from Juniper Research. The research firm thinks that future growth is likely to be threatened by increasing deployments of contactless cards in the US.



Apple Pay Transaction Volumes Are up 100% Year-on-Year

More than 1.8bn Apple Pay transactions were conducted last quarter, CEO Tim Cook has revealed during the company’s Q1 2019 earnings call. That number is “well over twice the volume of the year-ago quarter,” he revealed.



Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section


Social Engineering, Credential Compromise Jumped in 2018

According to ProofPoint's fifth annual State of the Phish Report, more organizations were affected by all types of social engineering attacks (phishing, spear phishing, sms phishing, voice phishing, and USB drops) year over year. For the first time, compromised accounts bypassed malware infections as the most commonly identified impact of successful phishing attacks.



Cohesity Delivers Backup Solution That Helps Prevent, Detect, and Respond to Ransomware Attacks

Cohesity announced the Cohesity Anti-Ransomware Solution, a series of new capabilities available for the latest version of Cohesity DataPlatform that directly combats ransomware attacks. The company states that legacy backup solutions are ineffective against today’s ransomware attacks, so in response they developed a three layer solution that helps organisations prevent, detect, and respond to ransomware.



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Technology and Marketing


6 Ways to Attract and Retain Deposits

The loan-to-share ratio for credit unions is the highest it has been in 20 years, underscoring the need for deposits. This article looks at how two credit unions with double-digit share growth are attracting, and keeping, money in the CU.



Accenture Blends AI, Data and Human Input into Its SynOps Platform

Accenture has launched a new business platform that blends data, AI and digital technologies to help organizations improve their efficiencies. SynOps enables the collection, monitoring, storage, analysis and reporting of structured and unstructured data from various sources and creates the environment for advanced data exploration and AI model development to help with real-time decision-making.



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Online Banking/E-Commerce/Website Design


5 Reasons Why Payments and ID Need to Merge

By merging payments and ID in a comprehensive way, the author contends that we can solve a number of key issues that are holding the industry back, as well as opening up the doors to a major new wave of innovation. One of the biggest reasons for merging payments and ID though would not be to solve existing issues. It would be to speed up a new wave of technology-enabled innovation that would be possible as a result of the secure and efficient ecosystem it provides.



The Fed Should Develop Its Own Real-Time Payments, Say 3 Former Fed Payment Experts

Some former Fed payments experts believe ubiquitous access to faster payments and its benefits cannot be achieved with reasonable effectiveness, scope and equity without the Federal Reserve Banks offering these services to FIs. They favor the Fed providing a competitive real-time network to regulation of a single real-time payments provider like The Clearing House.



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Internet Access


How SD-WAN Can Improve Your Security Strategy

Deploying SD-WAN helps eliminate VPN concerns, while reducing the amount of traffic that needs to go through security parameters because all site-to-site traffic is encrypted. This makes security a bit easier to manage. Plus, for sites that simply need very basic security, SD-WAN has some inherent security capabilities. It can do things such as allow and deny certain sites and limit traffic that goes to certain sites. Finally, SD-WAN providers are making progress in partnering with both cloud security providers and cloud service providers. By making traffic encrypted and secure via SD-WAN, security platforms will only have to deal with public Internet traffic.



Why You Need to Use DMARC and SPF on Mail Servers to Prevent Phishing and Fraud

The risks of not securing email servers is growing - an FBI study indicated that "fake emails were a key driver in the 60 percent jump in business email compromise (BEC) losses in 2018." Many security experts state that open, industry-standard mail security specifications like DMARC and SPF can minimize these risks.



Cisco Serves up Flexible Data-Center Options

Cisco is significantly spreading its data-center technology to help customers grow and control hybrid, multicloud or hyperconverged edge environments. The company is expanding its data center-influence by extending its Application Centric Infrastructure (ACI) to the cloud, extending its hyperconverged HyperFlex offering to the edge and bolstering the management capabilities of its CloudCenter offering.



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Call Centers


Listening and Learning: What's in a Resolution?

This article looks at how one organization measured thier performance from a First Contact Resolution (FCR) perspective. They focused on 4 items: 1. Coaches would closely listen to a call; 2. Coaches would review the file and all of the information that the representative would have had the opportunity to review; 3. Coaches would assess the overall success of the call based on behavioral criteria that they determined were essential to a resolution; and 4. The call was then scored as resolved “Yes” or “No”.