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 Your source for the latest technology information of interest to credit unions across America.

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January 28, 2019

This Week's News is Sponsored by Better Branches ~

BB

 

General News

 

Xpress Data Announces Banner 2018 Client Additions

Xpress Data, Inc. (XDI), the only company in the nation specializing exclusively in the production and delivery of credit union notices, statements, and other event-driven member correspondence, announced that 2018 was record year for CU client growth with the addition of 13 new clients and expansion of products to 4 existing clients. XDI’s credit union-specific XpressServices platform proved popular with a wide range of CUs from across America: new clients ranged in size from $122 million in assets to $8.6 billion in assets.

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Member Loyalty Group Signs 13 CUs

Member Loyalty Group, a CUSO that collects member feedback to support CUs in their efforts in providing world class member experiences, has recently signed 13 CUs to utilize its programs that measure, manage, and act on member feedback. The new clients range in size from $440M in assets to $4.8B in assets.

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Hardware News

 

Huawei Introduces AI-Driven Data Center Switch

Huawei has introduced a new data center switch powered by an artificial intelligence (AI) chip designed to improve performance and reduce latency to near zero. Huawei claims the CloudEngine 16800 is the first data center switch to use an embedded AI chip, which uses the iLossless algorithm to implement auto-sensing and auto-optimization of the traffic model.

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Sharp Offers an Office-in-a-Box Concept

Sharp is now offering a new "office-in-a-box for enterprise" kit. Depending on your office size, you buy a kit—it comes with the laptop, the wireless routers, the printer, the copier, the desktop displays, and an interactive whiteboard for the office.

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Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)

 

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Software Updates

 

The Impact of Blockchain Technology on Financial Services

While the author concedes that there are obstacles that must be resolved before blockchain can become commonly used in financial services, he is quite bullish on the technology. He contends that the blockchain will close the gap for transparency and security, and that the potential for blockchain to dominate financial services as time passes is great and the reasons are obvious.

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Rushing to Patch? Here's How to Prioritize Your Security Efforts

Rushing to patch newly-disclosed vulnerabilities may not be worth the effort, according to a new report from Kenna Security and the Cyentia Institute. According to the report, Oracle, Microsoft, and Adobe are are responsible for seven in 10 vulnerabilities. Of open vulnerabilities, 18.4% are related to Java, with Adobe Acrobat (7.5%) in second, and Windows 10 (3.2%) in third. Microsoft products (Windows, Internet Explorer) round out the fourth through ninth positions, with Flash Player in tenth, at 2.3%. The article lays out 3 tips for improving your patching strategy.

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ATMs/Kiosks

 

Why FIs Should Resolve to Outsource Their ATMs in 2019

The author posits that rather than continue to struggle through another year with terminal upgrades and updates, management and repair, many FIs might find that ATM outsourcing presents a fiscally sound and sensibly time-saving alternative to owning and operating their own fleet. He suggests that ATM outsourcing can reduce an institution’s overall operating costs and eliminate the challenges posed by maintaining regulatory compliance across an ATM fleet.

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CU Success Stories  

 

Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

AppSense

AppSense

and their client is:

Conexus Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!

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Wireless World

 

Using Social Media to Define a Better Mobile Banking Experience

This document looks at how retail banking in the mobile channel will change within the next two to five years, as well as how the advent of smartphones has created more choice for the consumer in how they interact with their FI.

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Why CUs Need to Rethink Mobile as a Marketing Channel

The author believes that mobile marketing is about to become a whole lot more important to your CU and that it is emerging as the most important channel for you and your members. He predicts that 5G will impact your data strategy, as data will process more efficiently and allows offers to render much quicker.

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Wireless World Sponsored by
Member Access Pacific (MAP)

MAP

 

The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

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Security Section

 

Machine Learning Trumps AI for Security Analysts

While the idea of machine learning (ML) is a subset of artifical intelligence (AI), the two are different. AI is a blanket term for the simulation of human intelligence processes by machines, while machine learning is a way to use the concept of AI, but requires very little guidance from humans, aside from the initial algorithm. The article concludes that ML is a security analyst’s secret weapon and an increasingly essential asset to have in their toolkit.

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WhiteHat Security Launches Essentials Product Line for Security Testing with Code Coverage

WhiteHat Security released its new ‘Essentials’ product line, with the launch of two solutions: Sentinel Source Essentials Edition and Sentinel SCA Essentials Edition. Sentinel SCA Essentials Edition identifies third-party and open source components used in an organization’s applications, while Sentinel Source Essentials Edition provides static application security testing.

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Technology and Marketing

 

How FIs Should Shape Their Gen Z Marketing Strategy

Connecting with younger consumers — those born between 1995 and 2012 — as they are making decisions about their finances is a critical part of any FI’s entry-point marketing strategy. The article states that it is critical for FIs to understand Gen Z's views on money and banking, and the sharp differences from the generation just ahead of it. It goes on to recommend some marketing strategies specficially geared to this generation.

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6 Ways Data Analytics Are Advancing

To help organizations get a better grasp on the current state of data analytics, and how it is advancing, this article outlines six critical points that organizations of all sizes must pay attention to.

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Online Banking/E-Commerce/Website Design

 

Payment Card Controls: Overcoming Impediments Through a Consumer Financial Enablement Strategy

Payment card controls are features of digital banking that consumers want but the financial services industry has failed to deliver effectively at scale, according to Javelin Strategy and Research. The impediments to adopting card control functionality have been significant — technical, operational, financial, and lack of a comprehensive strategy to focus on user experience needs. The research firm posits that adopting a Consumer Financial Enablement Strategy to focus on the core elements of why a consumer selects a FI will increase the adoption of payment card controls and facilitate consumer engagement.

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3 Debit Trends to Watch in 2019

70 billion debit transactions take place each year in the U.S. alone. According to the latest study from the Federal Reserve, debit card transactions made up 67 percent of all card payments in 2017. This article covers three of the most impactful debit industry trends affecting CUs.

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Internet Access

 

Rise of Multicloud: 58% of Businesses Using Combination of AWS, Azure, or Google Cloud

Multicloud is much more popular than hybrid cloud, with only 33% of professionals using a hybrid model, according to a Kentik report. The majority (58%) of business professionals reported using more than one of the three major cloud service providers Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.

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Branching out More Efficiently and Securely with SD-WAN

IT teams are under pressure to contain costs and many are turning to Software Defined Wide Area Networks (SD-WAN) to play a role by replacing legacy Multiprotocol Label Switching (MPLS) and other private networking solutions. Beyond cost savings, SD-WAN – when engineered and managed well – can improve the quality of service, security and ease the burden of managing complex enterprise networks. This article explores five important questions to ask when moving away from private networking to the new world of SD-WAN.

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Call Centers

 

3 Ways Agents Can Add the Human Touch to Digital Experiences

A growing reliance on digital channels can increase the risk of losing the human touch that makes the agent’s role so effective in building exceptional experiences. This article explores three ways that agents can continue to make personal, one-on-one connections with consumers while engaging through digital channels.

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