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Share One,, a CUSO headquarted in Memphis, TN, is shifting from an employee and client ownership structure to a majority client-based credit union CUSO. Collectively, three credit unions (Eglin FCU, Self-Help FCU and University CU) now own the majority in equal shares with the new structure.
Sharetec announced they have partnered with REDi Enterprise Development to provide Sharetec Credit Unions exclusive risk management software to help mitigate fraud loss.
NewGround has launched Studio One25, a design group it said specializes in creating dynamic retail and corporate environmental solutions that enhance the overall banking experience and drive business results.
Dynabook, formerly Toshiba Client Solutions, is returning to the business laptop market, with modern systems that retain field serviceability. The 13.3" Portégé X30 and 14" Tecra X40 are powered by 8th generation Intel Core (Whiskey Lake) CPUs, integrating Intel vPro technology. The 13.3" Portégé A30 is powered by 8th generation Intel Core (Kaby Lake Refresh) CPUs.
The author states that according to his research the top 4 core system providers currently own 78% - Fiserv, JackHenry, FIS, FinastraUSA. He goes on to state that there are 9 smaller core vendors that own 21% collectively of the market, and their performance is stronger than any startup. Nine other companies account for the rest but they do not report their numbers.
The author claims that the ATM is still considered by some to be the most remarkable statement of innovation in financial service ever. He goes on to say that ATMs can extend services to more people in more places at a far lower operating cost than a branch - but only if they can offer more than they do right now in terms of utility.
Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:
and their client is:
Mobile card services (MCS) which allow users to turn their cards on and off, set spending limits, restrict usage based on purchase location and receive alerts when cards are used. The thing is, fewer than one-quarter of consumers currently use MCS. According to the new Mobile Card Services Playbook: Driving MCS Usage Edition, low adoption appears to be an awareness issue. Half (50.5 percent) of consumers report that they have never heard of MCS.
According to Wandera’s new report, “Mobile Security in the Financial Services,” FIs are experiencing a higher volume of phishing attacks than their peers outside the vertical (57% compared to 42% cross-industry); and are at a higher risk of man-in-the-middle attacks (36% compared to 24% cross-industry) perhaps due to higher than normal travel activity and public Wi-Fi usage. However in terms of mobile malware, it’s not as big an attack vector as people typically think, with less than 1% of companies having experienced malware attacks.
The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
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In the author's opinion, modern network security must support: * End-to-end coverage; * Encryption/decryption capabilities throughout; * Business-centric segmentation; * A central control plane and distributed enforcement; and * Comprehensive monitoring and analytics.
Tyndall Federal Credit Union is “planting it forward.” The credit union said that every loan opened at one of its branches within declared disaster areas, a tree will be planted in the community. The areas were declared disasters following 2018’s Hurricane Michael.
The author believes that a good framework, rooted in psychology, takes the guesswork out of brand messaging by giving you a clear model. He has used a few frameworks over the years, and shares one in this article that he calls The Story Framework (and he credits Donald Miller’s book Building a Story Brand for clearly laying out this framework).
Gen Z (people who were born in the mid-1990s and onwards) has $44 billion in buying power, and it’s a population group that will soon outnumber millennials. Banking platforms that focus on these customers include French startup Kard; Current, a U.S.-based challenger bank aimed at teens; and Greenlight, a U.S.-based company that offers debit cards for kids. These companies catering to Gen Zers see the group as fertile ground because traditional FIs often don’t see it as a profitable enough segment.
Mastercard recently announces it’s first-ever voice skill for smart speakers: the Priceless Experiences skill. With 75 percent of US households expected to own at least one smart speaker by 2020, and with 74 percent of Americans prioritizing experiences over products, Mastercard has developed the skill that they say can be a go-to resource for unique experiences in your home city or while traveling.
DXC is expanding is partnership with Microsoft by launching a Microsoft Digital Transformation Practice to accelerate client migration to the Azure public cloud. DXC and Microsoft will co-invest in the development of products and services built for Azure, and go to market jointly with sales, consulting and solution delivery teams.
Verizon Business Group is working with Hitachi High Technologies America to launch its ONEx WAN optimization solution. While Verizon has deployed SD-WAN technologies from Cisco's Viptela and Versa Networks, ONEx WAN currently works on the Viptela solution. The ONEx WAN solution, which is part of Verizon's Virtual Network Services (VNS) portfolio, boosts global enterprise data transmission without the need for endpoint software installation or dedicated hardware.
Forrester recently found that the #1 factor to positively impact caller experience is the tenure of the agent. The author lays out six best practices to help keep agents motivated and boost member service.
A panel of member services executives and call center directors convened earlier this year at a Callahan Executive Roundtable to discuss finding the right balance between self-service and call center interactions. This article highlights their seven main conclusions.