Your source for the latest technology information of interest to credit unions across America.

Subscribe to our weekly e-mail newsletter and/or our monthly newsletter and stay on top of the latest technology trends in Hardware, Software, ATMs, Biometrics, Wireless, Online Banking, Marketing, Security, Internet Access and Call Centers.

June 24, 2019

This Week's News is Sponsored by Better Branches ~



General News


Holley CU Selects Sharetec as Their New Core Processing Solution

Sharetec System announced that Holley Credit Union, based in Paris, TN, has opted to move forward with the Sharetec core processing solution. Established in 1952, Holley Credit Union serves over 6,100 members.



ABBYY Launches Mobile Web Capture SDK for Onboarding on Mobile Devices

ABBYY has launched ABBYY Mobile Web Capture, a new SDK enabling developers to add real-time image and data capture to their mobile web-based onboarding scenarios. Suitable for iOS and Android, the SDK will help FIs accelerate onboarding processes.





Hardware News


Best Premium 2-in-1 PCs for When You Need a Laptop and Tablet in One

The latest premium two-in-ones get you top-notch design and portability along with excellent everyday performance and extraordinary battery life. You just have to be willing to pay for it with models typically starting around $1,100. This review covers 6 machines.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


Back to Top

Software Updates


How to Choose Between Containers and Virtual Machines

Experts say it's important to understand that virtual machines and containers aren't mutually exclusive. The basic difference is that virtual machines are entire operating systems, whereas containers are sandboxes within an operating system, but many of each can live on a single physical server. How do you decide to use containers or not? It comes down to these seven criteria: isolation, resource overhead, capacity utilization, system architecture, portability, deployment speed, and data persistence.



How Artificial Intelligence Is Fighting Financial Crime

By using artificial intelligence (AI) and more specifically, machine learning (ML), compliance teams can investigate true compliance risks and suspicious cases, reduce manual, and repetitive tasks and perform higher value work such as analyzing the outcomes and quality to ensure policies and procedures are substantial, a Deloitte spokesperson said.



How to Use Windows 10's Windows Sandbox to Test Software

This article covers how to leverage the built-in Windows Sandbox feature in Windows 10 to emulate a virtual desktop. This will come in handy when you are testing software applications and managed deployments. Windows Sandbox allows users to access a containerized version of Windows 10 to aid in testing software installs and deployments without compromising a production system or spin up a virtual machine each time you wish to test something out.



Back to Top



A Core Group of Consumers Continues to Prefer Cash, Researcher Finds

Consumers who have at least one credit card and a non-prepaid debit card on average make only about a third of their in-person payments in cash, according to Fed data. Some 8.5% of U.S. consumers with household incomes below the median household income of $61,000 did not have a credit card or non-prepaid debit card in 2017, according to the Fed. This subset of Americans isn’t alone in preferring or depending heavily on cash.



MVP Financial Announces New ATM Outsourcing Program for FIs

MVP Financial Equipment Corporation announced a new financial ATM Outsourcing program for FIs. MVP now offers complete ATM outsourcing for NCR, Hyosung, Diebold and other ATM models including machines running deposit automation.



Back to Top

CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  

Network Box USA



and their client is:

Community Resources Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


Back to Top

Wireless World


2019 Mobile Banking Scorecard: Choosing Between Transactions and Transformation

Javelin’s 2019 Mobile Banking Scorecard tracks more than 200 features across six categories: Ease of Use, Security Empowerment, Money Movement, Financial Fitness, Customer Service, and Account Opening.

Their complete list of 2019 Mobile Banking Award winners is here:


Their complete list of 2019 Online Banking Award winners is here:





Wireless World Sponsored by
Member Access Pacific (MAP)



The MAP App™ is the first network-branded prepaid card exclusively serving credit unions to offer mobile banking -
contact us now to learn more about this market-leading innovation for credit unions:

(866) 598 - 0698

Back to Top

Security Section


Emerging Security Threats at the Half-Year Mark

At the halfway mark of 2019, the author highlight security trends that he has found interesting, but also disturbing.



As Cloud Adoption Grows, DLP Remains Key Challenge

Securing cloud-based data, applications, and infrastructure remains a challenge, and many organizations fail to enforce data loss prevention or control how people share data. The one element of security that cloud providers can't cover for their customers is how their services are actually used, specifically the data that is stored in those services, shared externally, and accessed from myriad devices and locations.



Back to Top


Technology and Marketing


6 Instagram Mistakes That Keep Your Brand from Growing

With more than 25 million business profiles and over 200 million visiting at least one business profile daily, Instagram isn’t the easiest social media channel for brands to master. This article looks at six frequent pitfalls and how to fix them: 1. Lack of engagement; 2. Wrong use of hashtags; 3. Too much self-promotion; 4. Too much polished content; 5. Bot-bought followers, ‘likes,’ and comments; and 6. Strategy creation on the blind.



Patelco CU Launches Gamification-Based Savings Promotion

Patelco Credit Union has launched a gamification promotion called “Play. Save. Win.” to encourage people to save. The program encourages Patelco members to set up automatic transfers into their respective Patelco savings account by offering cash prizes.



Tips for Growing Small Business Loans and Managing the Risk

Four credit unions - Telhio Credit Union, Opportunities Credit Union, Numerica Credit Union and Central Minnesota Credit Union - with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.



Back to Top

Online Banking/E-Commerce/Website Design


The 10-Step Guide for Replying to Online Reviews

“You have to address the criticisms because potential members want to know how you would treat them if they were the ones with a similar issue,” according to Brad Blue, the online marketing and social media manager at Logix Federal Credit Union. Why is this important? Because a recent study showed that 90% of consumers consult online reviews before transacting with a business; what’s more, each one star increase in overall business rating can result in a 5-10% increase in revenue, and consumers will spend up to 30% more at businesses with excellent reviews.



Real-Time Payments Aren't Just Faster, They Are Change Agents

Ninety percent of businesses expect real-time payments (RTP) to dramatically transform the way business is done. Nearly two-thirds of respondents said in a recent survey that RTP will likely mean the end of cash and check payments. The real-time payment network will not only move money faster, it will also extend the time for payments.



Back to Top

Internet Access


HPE Aruba: Think Bigger than SD-WAN – It’s SD-Branch

Hewlett Packard Enterprise (HPE) rolled out updates to Aruba Central, its cloud-based platform that unifies network management, artificial intelligence (AI) powered analytics, and security across wired, wireless, and WAN at the edge. The company notes that the concept of SD-Branch includes SD-WAN but also extends to the LAN and the WLAN.



SD-WAN Products Impress amid Wide Price Disparity

Eight SD-WAN products tested by NSS Labs surpassed the minimum quality of experience measurements used to calculate their performance in enterprise applications. The test once again highlighted a wide disparity in pricing and total cost of ownership per Mb/s ranging from $4 to $37. However, performance isn’t necessarily the key measure that organizations look at when considering options for SD-WAN. More important factors include operational integration, licensing structures, or management models that provide organizations with different levels of flexibility.



Back to Top

Call Centers


The Major Impact of Big Data and Advanced Analytics on Call Centers

Consumer support typically involves lots of small, repetitive tasks that tend to take up a lot of a person’s time. With modern tech, many of these can be automated, leaving employees with more time to focus on the actually important points. The author contends that agents are now also able to find solutions to callers’ problems more easily and in a more streamlined manner, thanks largely to advances in AI technology.