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June 3, 2019

This Week's News is Sponsored by Better Branches ~



General News


Hialeah Municipal EFCU Converts to Sharetec

Sharetec, a provider of both in-house and service bureau core solutions to over 250 CUs, announced that Hialeah Municipal Employees Federal Credit Union located in Hialeah, FL, has converted to Sharetec Core.



CU*Answers Welcomes Straits Area FCU as Newest Owner

CU*Answers, a 100% CU-owned cooperative CUSO, announced that Cheboygan, MI-based Straits Area FCU has become its 137th owner. Straits Area FCU became the CUSO’s first CU investor in 2019 and the 67th Michigan-based CU to join its ownership ranks as an equal owner of the 49-year old cooperative.





Hardware News


Intel's Future of PCs

Intel is showing off a new laptop design that gives more screen directed at your face as well as a new Optane M15 memory module, building on the recently announced H10 memory module for ultrabooks. They have revealed their prototype dual display "Honeycomb Glacier" laptop that it's been touting to manufacturers in the hope of spawning a new form factor.



Which Laptops Are Better for Business?

Dell's Latitude series and Lenovo's ThinkPad series are popular options for business users due to the inclusion of several hardware and security features. TechRepublic compares the two product lineups to help you decide what's best for you.



Hardware Section Sponsored by
Millennial Vision, Inc. (MVi)


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Software Updates


VMware Gets Its Kubernetes Game On

In 2014, VMware started to embrace containers, announcing partnerships with Docker and Google, the latter to improve Kubernetes compatibility with VMware’s software. Now VMware has emerged as a major contributor to the Kubernetes open source project.



Let the Robots Automate. Let the Humans Serve.

Affinity Federal Credit Union ($3.4B, Basking Ridge, NJ) is using robotic process automation (RPA) techniques to power two processes called SARA and AURA, which automate account opening and member address changes, respectively. The robots replaced some data entry and audit functions, notably without displacing any employees.



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Paragon Application Systems Intros Updates to VirtualATM

Paragon Application Systems announced several enhancements to Paragon VirtualATM, a web-enabled application that allows ATM deployers to virtualize, automate and streamline ATM system testing and maintenance. Paragon currently is helping a number of payments organizations with Windows 10 migration, using VirtualATM for automated testing that compares screen images, receipts and results between Windows 7 and Windows 10 in a virtualized ATM environment.



KAL Opens Up Their ATM Hypervisor Solution

KAL ATM Software is making available its OS Virtualization technology to all interested parties. KAL believes that wide adoption of the hypervisor technology will benefit the entire ATM industry by significantly relieving FIs of the need to regularly update ATM motherboards in order to support new versions of Microsoft Windows.



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CU Success Stories  


Here is a chance to learn about real life credit union success stories from various technology vendors through the words of their clients. This week's vendor is:  



and their client is:

Middlesex Credit Union

Credit Unions - if you have a vendor that you are happy with then please This email address is being protected from spambots. You need JavaScript enabled to view it.!

Vendors - if you have a credit union that is happy with your solutions then please This email address is being protected from spambots. You need JavaScript enabled to view it. and we will give you a $100 discount on your Case Study!


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Wireless World


Closing in on Contactless Payments’ Tipping Point

Contactless payments have yet to achieve critical mass in the U.S., at only about 3 percent of transactions, according to NMI. The article states that “as card issuers begin accelerating their issuance of cards with EMV contactless capability, we believe we’re going to see contactless surge.” It posits that as merchants have the infrastructure in place, and consumers have the cards in their pockets, use cases will start ramping up.



Build Your Digital Banking Strategy on a Mobile-First Foundation

An important question for FIs is how can they best use the mobile experience to preserve their role in consumers’ financial lives and remain relevant in the ever-changing digital buying landscape. The author goes on to cover four strategic mobile banking issues in this article.



RBC Applies AI to Budgeting in Mobile App

Royal Bank of Canada's mobile banking app is using artificial intelligence to automatically categorize user spending trends and offer tips on better money management. Nomi Budgets uses AI to proactively analyze a mobile banker’s spending history, recommend an appropriate budget and send timely updates to help keep them on track.



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Security Section


FS-ISAC Survey: Nearly 75 Percent of FIs' CISOs Plan to Ask for an Increase in Cybersecurity Investment

The Financial Services Information Sharing and Analysis Center (FS-ISAC), an industry consortium dedicated to reducing cyber-risk in the global financial system, said that some 73 percent of CISOs of FIs plan to ask their organization’s CFO for an increase in cybersecurity investments in the next year. The survey also found that 56 percent of the respondents said 10 percent or less of their organization’s overall budget is dedicated to cybersecurity. Of that 10 percent, a majority (54 percent) cited IT infrastructure and asset management as the area that receives the most funding.



5 Ways Compliance Hurts Security

Compliance is an auditing, paperwork, checklist mentality. Security is a tactical, real-world cybersecurity, risk-reduction mentality. Both are supposedly working at the same goal: to reduce cybersecurity risk, but the author goes on to discuss how focusing exclusively on compliance can undermine security.



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Technology and Marketing


Lack of Imagination, Not Technology, Holds Back Superior Customer Experience

The author contends that too many organizations throw money at hardware and software in hopes of attracting more business, but these organizations actually need to embrace innovation and new ways of thinking.



6 FI Marketing Tricks That "Work Every Time"

This article offers 6 social marketing content tricks: 1) Offer an Internal Staff Contest to Gain More Followers; 2) Cultivate a ‘Real-Ness’ to Your FI’s Brand on Social Media; 3) Demonstrate Your Expertise; 4) Host a Contest; 5) Staff Takeover on Instagram; and 6) Mix It Up.



How Financial Marketers Can Unlock Data for Lifestyle Segmentation

The author beleives that proper customization and personalization require rigorous accuracy based on intimate understanding of consumers, arrived at through intensive data analytics. He goes on to state that once armed with the knowledge of your most engaged, profitable and ideal consumer lifestyle segments, you can then model based on those engaged users to build data-driven personas, and also to target your ideal new prospects for future growth with precision.



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Online Banking/E-Commerce/Website Design


Apple Card, Venmo Card and PayPal Card: Which Should You Get?

This article looks at how different digital credit cards stack up. Tech companies including Apple, PayPal, Amazon and Square have also supplemented their digital services with physical credit and debit cards that offer a range of perks, from ATM withdrawals and cash-back rewards at restaurants to zero monthly fees. It also points out that Venmo Card and Square Card debit cards aren't FDIC insured.



How a New Member Experience Revived an Old Online Application

Michigan State University Federal Credit Union ($4.2B, East Lansing, MI) journey mapped its eight-year-old online loan application process to identify, and address, pain points. They reworked their online membership application to reduce abandonment rates and improve the member experience, and positive results from the new application have prompted them to plan enhancements to online banking options.



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Internet Access


Managed WAN and the Cloud-Native SD-WAN

The motivation for WAN transformation is clear, today organizations require: improved Internet access and last mile connectivity, additional bandwidth and a reduction in the WAN costs. One can opt for a do it yourself (DIY) solution, or a managed service, which can fall into the category of telcos, with the improvements of either co-managed or self-managed service categories. This article discusses all three options.



Zyxel SD-WAN Gets Security, Usability and Speed Boost

Zyxel SD-WAN provides a WAN through an annual software license that runs on ZyWALL VPN50, VPN100 and VPN300 firewalls. The license pack includes the Orchestrator Management interface, Dynamic Path Selection (DPS), WAN optimization, auto VPN, and zero-touch provisioning, as well as three security services: content filtering, application control and Geo Enforcer. This article looks at upgrades to the platform.



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Call Centers


Turning Your Contact Center into an Insight Center

This article presents an interesting case study of examples of insights gleaned through one company's new approach to caller listening. Their call center has been transformed into the primary source of customer insight about products, the brand, the digital experience, marketing campaigns, etc.